Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMoved into a new flat today and the whole process has been made as easy as it could have possibly been. Grace, Faye and Kirsten have been so great and responsive to any questions I’ve had over the last month, going out of their way to help. I’m feeling very satisfied now on day 1.
Dear Sam, Thank you for taking the time to leave this review. … More
1/5
GoogleI took a flat from JLL , I started getting multiple issues from day 1 in the property. I dropped multiple emails with the issue, but for multiple days there was no response. I had to pay additional money to stay in a hotel. The service has been pathetic. I would not recomend any to take a house from JLL.
Dear Ashwini, I am sorry to hear about your experience with JLL. Could I please ask to get in … More
5/5
GoogleFirst time moving into a non student accommodation as I am graduating and Victoria was more than helpful with any questions I had, also very helpful and made sure I had everything I needed. Couldn’t recommend them more!
Hi Niamh, We're pleased to hear you had great first time experience moving in to non … More
5/5
GoogleOur experience has been very positive from the beginning. They have always been very quick and attentive in resolving our doubts. The whole procedure has been very simple thanks to the facilities they have given us. We have been able to carry out our move very quickly. We are very happy and we really appreciate the service provided.
Dear Nerea, We'd like to thank you for taking the time to write this review. … More
5/5
GoogleRating only, no written review.
Hi Lesley, Thank you for 5 star rating! … More
5/5
GoogleMy time frame was limited to less than 10 business days to get everything sorted and the team did an amazing job!
Dear Kenny, Thank you for taking time to write this review. … More
5/5
GoogleFantastic experience renting with JLL. Comms was great from start to finish, and they handled all my queries swiftly. Huge thanks to Dovile, Helena and Keely for their amazing service.
Dear Siva, Thank you for your 5 star review. We're pleased to hear that you had a fantastic renting experience with JLL, we'll make sure to share your feedback with Dovile, Helena and Keely. Thank you, JLL Greenwich Team
1/5
GoogleWhile I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are filthy, damp on the bathroom walls, heating not working and the list goes on and on. While they said they have been working on this, I full week has passed and nothing has been fixed. Some emails are even ignored and for others we receive replies after days.
Dear Gloria, I’m sorry to have read your comments here and I would like to look in to this matter and help you resolve it. Could you please get in touch with me on Suth.luciancanbert@eu.jll.com with more details? Thank you, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleA belated review of Adam, Graham, Ed and the team in Greenwich. They did a fantastic job of marketing and getting viewings in for our house - Adam in particular was extremely tenacious and delivered us a very favourable outcome. Thanks to everyone!
Dear Ashley, We can't thank you enough for this wonderful review! Happy to hear that Sales Team did a fantastic job of marketing and booking viewings at your property, we're certain the team will be pleased to see this review too! Thank you, JLL
5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
TrustpilotClaire has been excellent in helping us…
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
5/5
TrustpilotAlex helped me with an awkward tennent
Rating only, no written review.
1/5
TrustpilotWORST company
WORST company - they try to brand themselves as trustworthy but are cut from the same cloth. I worked for them so can speak in experience but they stole my commission in broad daylight. They are simply conditioned to be a bunch of hypocrites and thieves and will ensure their bottom line is what matters. Strongly advise to stay away from them. Don't believe in their marketing - they are all black wolves in sheep's clothing.
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
1/5
TrustpilotDishonourable
After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.
1/5
GoogleRating only, no written review.
Hi Liliana, Sorry to see you had negative experience at JLL. Could you please get in touch with me on William.Uelese@eu.jll.com so we could discuss this further? Many thanks, Will Uelese Property Management Director
5/5
GoogleI was very fortunate to have a great estate agent, Michael Chu made sure that I had everything I needed and was very kind and professional throughout the entire process. They went the extra mile by offering to help to find movers that operated in lockdown or answer random questions... as and when I had them! Thank you JLL!
Dear Cindy, Thank you so much for taking the time to leave an excellent rating. We're pleased to hear that Michael went extra mile and helped you to settle in in your new home and you had great experience with JLL. Thank you, JLL Greenwich Team
5/5
GoogleThanks to Adam and Indra for arranging my move into my new flat. Everything was perfect, 100% validated!
Dear Abdallah, Thank you for your 5 star review, we're so pleased to hear that Adam and Indra were a great help and we do hope you will enjoy your new home! Thank you, JLL Canary Wharf
5/5
GoogleFaye and Aleksandra are very helpful.
Dear Yizhan, Thank you for your 5 star review! JLL Manchester Team
5/5
GoogleAhysha from JLL is an elegant and professional lady who gave me great help and care during the whole process, and I'm very happy with the flat, which was actually the first one I viewed in London! Also many thanks to Leva, who helped me to finish the check-in smoothly. Both of your service and efforts are well appreciated:) Thank you again and we'll keep in touch.
Dear Nicolas, Thank you for taking the time to leave this review. We're happy to hear that you find your new home and it was the first one you saw! Ayesha and Ieva will appreciate your kind words too! We do hope you will enjoy your new home. Thank you, JLL Canary Wharf Team
5/5
GoogleAdam Tindides was taking care of us for both the sale and the purchase and he did a tremendous job! Adam was always very helpful and proactive in each single step of the process despite a challenging experience due to our solicitors. His professionalism and knowledge are excellent, I highly recommend.PositiveResponsiveness, Quality, Professionalism
Dear Nicolas, We’d just like to thank you for taking the time to write this review. Thanks for your kind words about Adam too, we will make sure to pass your feedback on to him. We’re very grateful for clients like you and hope you will enjoy your new home. Thanks again! JLL Finsbury Park Team
3/5
GoogleMy dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. …
5/5
GoogleI had a great experience with JLL Canary Wharf finding a new rental apartment. Ayesha especially has been very helpful. Despite some unexpected delays (which were beyond her control), she has regularly updated me and made the process very smooth overall. I can only recommend Ayesha and the team at JLL.
Hi there, Thank you for sharing your experience with us! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
