5/5
GoogleAll the team at JLL were excellent from beginning to end making the whole experience easy for me as a Landlord. Thank you!
Agent replied
Dear Julian, Thank you for your 5 start review, this means a lot to us. … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI seldom give reviews, but this one is particularly well deserved. After a bad experience with a different London based Estate Agency, working with Ayesha from JLL Canary Wharf felt like a breeze. She is punctual, responsive, helpful, and …
Agent replied · 19 June 2024
Dear Raz, We’d just like to thank you for taking the time to write this review. … More
5/5
GoogleRating only, no written review.
5/5
GoogleI was letting my apartment via JLL, they were very friendly, responsive, and quick. Lauren Hatcliff - the director, was always available on Whatsapp and answered all questions and resolved any concerns. I am happy with how smooth and easy …
Agent replied
Dear Anna, Thank you for the review. We are pleased to read that you found renting process … More
5/5
GoogleThe service provided by JLL was great . Jennifer understood my demands & found me my perfect property even though I could only do viewings after 6pm . She was very organized & always responded fast to my emails . There was no time wasted on …
Agent replied · 19 June 2024
Dear Simona, Thank you, your review means a lot to us and we will make sure to pass your … More
5/5
GoogleProfessional customer service. Highly recommended.
Agent replied
Hi Zsolt, Thank you for 5 star review. It is wonderful to hear that you got a professional … More
5/5
GoogleWe had a very efficient and positive experience with Jen and Ieva in finding a new home. Professional communication and very responsive. …
Agent replied · 19 June 2024
Dear Dimitra, We can’t thank you enough for the kind words. We are glad to see that your … More
5/5
GoogleProfessional services from Ayesha, easy to communicate with and helped me settle in the new place smoothly during the Christmas period. Would highly recommend:)
Agent replied
Hi Shiyang, Thank you, your review means a lot to us and we will make sure to pass your … More
5/5
GoogleThanks to Ayesha and team for making our transactions smooth and easy especially in this time of pandemic. We are loving our new flat so much! 🤗 …
Agent replied
Dear Rowena, Thanks so much for your feedback! We’re really glad you are enjoying your new … More
5/5
GoogleExtra professional communication. JLL answered all my questions and resolved my concerns from day one. Specifically, Gemma was super helpful and easy to communicate with. An overall brilliant experience!
Agent replied · 19 June 2024
Dear Chrissa, Thank you for you review. … More
5/5
GoogleI can highly recommend Liam @ JLL for doing an amazing job in selling my apartment during a very difficult time. The pandemic has led to a slight dip in prices in places, but Liam's positive attitude and go-getter attitude made sure we …
Agent replied
Dear Jersey, Thank you for your reply. We will make sure to pass this review on to Liam. … More
5/5
GoogleWe were looking for the apartment in Canary Wharf and engaged with several agencies. Experience with JLL and in particular agent Ayesha was the the best one. All interactions with the company and the agent were super helpful and …
5/5
GoogleI had a great experience with them. Lauren’s team guided me through the entire proces from start to finish. Despite COVID, they were able to find a good tenant in a very short time.
5/5
GoogleI am based in HK and bought the apartment in Canary Wharf area. I am pleased to have JLL team to handle all the matters related to my apartment. JLL team response is quick and helpful. Thanks so much JLL team to give me a peace of mind while am aboard. Stay healthy and let's fight Covid 19 together.
5/5
GoogleJLL Lauren Hatcliff is our favourite agent. We were very well looked after from the beginning until the successful end. No question was too much for her and she was always available for us at any time. Specially for us being non UK …
5/5
Googlegreat support as first time renters from Ayesha Ahmed at JLL and ongoing support from Pui Hung, thank you all at JLL
1/5
GoogleUnprofessional and inhuman property manager. The property manager doesn't care about the tenants of the apartments they manage. They don't provide any service. Simple email response takes about two-three weeks, so to fix a simple problem …
5/5
GoogleVery profesional, first class service, a wonderul experience.
Agent replied · 8 October 2026
Thank you for sharing your kind words with us and for 5 star rating! JLL Canary Wharf Team
5/5
GoogleJLL is one of the most efficient and professional estate agents we've ever worked with! Quick responses and friendly staff (Jennifer is lovely)! JLL managed to get us through the process in just two days, and we really appreciate their …
Agent replied · 23 November 2024
Dear Sun, Thank you for taking time to write this review. … More
5/5
GoogleI recommend Ayesha, had a very positive experience renting through her.
Agent replied · 19 June 2024
Dear Wojtek, Thank you for 5 star review. … More
5/5
GoogleCan never say enough how grateful I am to have received the great services from JLL, in particular to Jennifer. Jennifer is quick and responsive and understand clients' needs well, so that she gives all the great timely and practical …
Agent replied · 19 June 2024
Hi there, We'd like to thank you for taking time to leave this review. … More
5/5
GoogleI am absolutely delighted with the whole JLL experience. I was able to rent out my apt in 3 weeks after taking possession despite that I am not able to be in London due to Covid. The team work at JLL was excellent including the walk …
Agent replied · 19 June 2024
Hi Jennifer, Thank you very much for your feedback and for choosing us to rent your property. … More
5/5
GoogleMassive thanks to Joanna Ludlow from JILL Circus Office. She is helpful and responsive. Extremely friendly and will go out of her way to help answer all your questions! I couldn't have sorted out my new accommodation as quick as I did without her! Strong Recommend.
Agent replied · 19 June 2024
Dear Wei, Thank you, your review means a lot to us and we will make sure to pass your … More
5/5
GoogleNice easy simple and friendly If youre looking to rent or buy, JLL is the place, they literally will show you …
Agent replied
Hi there, We can't thank you enough for this excellent feedback! All the team in Canary … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
