Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a smooth renting experience through JLL. They have a wide inventory of properties and do their best to get you a place that fits your budget and style. Jennifer Dawson and Kate Amos have been fantastic!
Hi Mohit, Thank you for your review. … More
5/5
GoogleThe whole team at JLL was super efficient. My apartment was up and running on their website within 48 hours. Within 5 days a professional photographer had seen the …
Dear Azim, Thank you so much for your feedback! We are really glad you decided to trust JLL … More
5/5
GoogleThe staff there are friendly and professional. Their service is very efficient. I highly recommend Joanna to help you find your ideal property.
Dear Tracy, Thank you for your feedback! … More
4/5
GoogleI am using JLL as my leasing agent for my newly purchased apartment at SPQ - they found me a tenant even before the legal completion was done. It’s really amazing. I am particularly impressed by Lauren Hatcliff, she is very efficient and …
Dear Laura, Thank you for your 5 start review, this means a lot to us. … More
5/5
GoogleVery helpful and easy to deal with. Ayesha was very responsive to all correspondence and was more than happy to work around all timings and time frames that suited me. Would recommend.
Hi Del, Thanks so much for your feedback! … More
5/5
GoogleI have JLL as my rental/managing agent of my apartment and have been working with JLL for more than a year. JLL teams are working effectively and efficiently, even during the pandemic. Well done team. Special thanks to Lauren, Shirley, and lyre.
Hi Jade, We would like to thank you for taking the time to write this review. … More
5/5
GoogleI am really pleased with the service I received from Jennifer In the Canary Wharf office. Me and my partner love our new home and the moving process was smooth and stress free. I highly recommend using JLL. Thank you Jennifer :)
Hi Shae, Thank you for sharing your kind words with us. … More
5/5
GoogleVery satisfied about the agency. Ayesha did a great job, taking care of my situation (Italian moving abroad after Brexit) and she managed to arrange everything in time, answering my several questions quickly. The properties JLL has are incredible, the house was even prettier IRL that on the commercial photos!
Hi Luca, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleThe agent was very efficient in arranging my tenancy. I would use JLL again and recommend to my friends.
Hi Sofya, Thank you for 5 star review. … More
5/5
GoogleJoanna from JLL Canary Wharf has been an incredible agent to us. Not only was she responsive and incredibly helpful throughout the entire process, but she also found us our dream flat. We could not recommend her enough!
Dear Holly, Thank you so much for taking the time to leave an excellent rating. … More
5/5
GoogleI recently had a great experience finding my current home with JLL. Being our first time renting in London they were very attentive, friendly and supportive through the whole process to find a great place and make it all very smooth. Many thanks to Joanna and the team!
Dear Julian, Thank you very much for your feedback, this means a lot to us! … More
5/5
GoogleI have recently had the best experience in ever in renting a property. They were attentive, friendly and highly professional. I have never gone through a letting process so smoothly. All questions were answered and have really provided a …
Dear Richard, Thanks so much for your feedback! We’re really glad you decided to trust JLL in … More
5/5
GoogleHaving worked with many agents in the past, I can positively confirm the professionalism and responsiveness of Jennifer to be truly outstanding. She looked after me from start to finish in securing me my ideal flat and all follow ups to …
Dear Nav, Thank you very much for taking time to write this review. … More
5/5
GoogleJoanna has been a fantastic. She helped us find the right property and provided a 5 star service. I couldn't recommend her highly enough. Highly professional and exemplary customer service.
Hi there, Thank you very much for this wonderful review! … More
3/5
GoogleUpd: after leaving this review I was contacted by a new property manager - Andrey, who quickly and professionaly helped to resolve the issue. I've been told that my previous property manager- Levi is not working in JLL anymore. …
Dear Valentin, I’m sorry to read your comments here. Could you please get in touch with me on … More
5/5
GoogleThe service provided by JLL’s team was characterised for its professionalism, responsiveness, transparency and above all for their attention to our requirements. They found us the perfect flat to move to that complied with our budget, size, …
Dear Luis, Thank you very much for this wonderful review. … More
1/5
GoogleHorrible horrible agency. They are lazy and unresponsive. I wish I could give zero stars. Do NOT rent from this agency. Extremely unprofessional. Left emails that required urgent help for months then made up excuses on why they had not …
Hi there, I’m sorry to read your comments here. I would like to look into the issues you … More
5/5
GoogleRecently used JLL to rent an apartment. Highly recommend Izzie and the team at the Nine Elms office for any rentals. A fully professional service from a dedicated team who were invested in helping me find the right place. …
Hi there, We'd like to thank you for taking the time to write this review, it means a lot … More
1/5
Google100% AVOID THEM. Unresponsive, Unprofessional and absolutely no care for their tenants. I would give them 0 stars but there is no option to do that. …
Dear A.M. I’m sorry to have read your comments. We are aware that you’ve formally reached … More
5/5
GoogleThey are the best real estate agency I have come across in London, and I think I have dealt with all of them. Very professional, helped during all the process up to exchange. …
Dear Sabrina, Thank you for your 5 start review, this means a lot to us. … More
5/5
GooglePhoebe and Kasia are very profesional and customer oriented. I'm really happy with the service JLL provided, everything went smoothly
1/5
GoogleChased up an Apartment for 6 weeks before it was listed online as I was in talks with the people moving out and they were happy to move out earlier out of kindness and convenience to me. …
Dear YonuCook, I am sorry to hear about your experience with JLL. Could I please ask to get in … More
5/5
GoogleI have dealt with Faye H. from JLL Manchester regarding a certain property. She had dealt with my request and inquiries with the most professional and responsive manner. Although the agreement was not finalised due to disagreements, Faye …
Dear Rayan, Thank you for taking the time to leave this review. … More
5/5
GoogleWe recently sold our house using JLL. Michael and Ed were both very friendly, proactive and responsive and helped make the process very smooth. If you choose to use a traditional estate agent I would recommend.
Dear Claire, Thank you for sharing your experience with us. We're glad to hear that Michael and Ed were very friendly and proactive and ensured the smooth process, we'll make sure to share this feedback with them. Many thanks, JLL Greenwich Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
