Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from the start. Lukas was punctual & professional from the beginning. He very quickly understood exactly what we were looking for & showed us 3 properties that exactly matched the brief. Lukas was also available even after …
Dear Dave, Thank you for your review. … More
5/5
GoogleWe have recently purchased our first property and I can’t recommend Wilkinson’s, and Kandi in particular, enough! The communication was fantastic from start to finish, and the fact that Kandi always responded quickly to calls & emails made for a great experience. Kandi was incredibly friendly, professional and organised which really helped us to feel like she was on top of everything and really cared about our purchase. Thank you Kandi and the team for everything, we will definitely be recommending you to friends and family in future!
Thank you so much and we hope that you are pleased with your move. Kandi is so passionate about her job as are the team. Its really appreciated by us all.
5/5
GoogleExcellent service and communication throughout our recent house purchase. Grant was friendly and professional, helping to push through the sale and get us into our new home. Highly recommend.Thank you.
We all really appreciate your comments and we hope that you are happy in your new home and have a great christmas.
5/5
GoogleAlthough we decided not to sell our rental property in the end (due to the downturn in interest caused by the sudden 2nd lockdown), it certainly wasnt due to any fault of Grant's or the team at Wilkinson, Winslow. We found them all to be both professional, hard working, curteous and responsive at all times and provided feedback on a regular basis. We will definitely look to work with Wilkinson again in the future when the time comes to put it back on the market.
we understand your decision and will be here for you when you want to sell again. Thank you for your kind words about the Team and Grant.
5/5
GoogleIt was a traumatic time for buying and selling but it all worked out in the end thanks to perseverance and hard work by all the team involved. All the external problems encountered were resolved and, yippee, we moved on our targeted date. Thanks Kandi.
Good luck.in your new home. Thank you Kandi and the team.
5/5
GoogleRating only, no written review.
🙂 …
5/5
GoogleRating only, no written review.
Thank you. Merry Christmas.
5/5
GoogleAfter our house sale fell through 3 days before completion, we decided to put the house on the market with Wilkinson’s as a second agent. Grant was professional, responsive, speedy to get the photos taken and the details up on Rightmove. He kept us well informed and he and the Wilkinson staff sold the house very quickly. Grant kept us updated to the very end.
Thank you and we are delighted that Grant and the team delivered for you. I hope your move has gone well.
5/5
GoogleKandi at Wilkinson's has been a great help in getting our purchase and sale exchanges over the line, despite an illogically difficult buyer. Always responsive and working hard on our behalf. Definitely recommended.
Thank you for your comments regarding Kandi. I am delighted the deal has gone though for you. Merry Christmas.
5/5
GoogleThis is the 2nd time we have used wilkinsons and kandi shaw was very fast with responses and helpful throughout. I would fully recommend.
Thank you. I hope the move all went well for you and delighted that Kandi was efficient and helpful. We love clients that come back to us. Just been instructed on another property that the owners purchased through us 32 years ago.
5/5
GoogleWe had a very long drawn out sale due to difficulties in the chain of buyers. Grant and his staff kept me regularly informed in an efficient friendly and professional manner. The process needed constant chasing and Grant was very diligent resulting in an eventual successful exchange. I am delighted with the outcome
Thank you for your kind words and highlighting Grant's support during the transaction.
1/5
GoogleHaving recently purchased a property via Wilkinsons, I can't recommend their services unfortunately. From the start we experienced unprofessional service and unnecessary pressure - our formal offer wasn't shared with the sellers meaning our inclusions weren't agreed to, there was no comms on our agent being out of office meaning emails and calls were ignored, and we received last minute threats to remarket the property on the day of exchange! Overall, Wilkinson made the process a lot more stressful than it needed to be. Steer clear if you can help it!
We are sorry you feel this way, our client has given us a 5 star review. We do accept some details of the F&F were not initially conveyed fully, albeit this was subsequently resolved to your satisfaction. Yes the person you were dealing with was unexpectedly off ill, but the office was permanently staffed and the phones all working. Our clients were frustrated at delays towards the end and as such instructed us to convey their concerns.
5/5
GoogleAlthough working on behalf of the vendor, Sue at Wilkinson was essential in helping us finalise our purchase. She was professional, diligent and put our agents to shame. Would definitely recommend
Thank you your post, very much appreciated and great to highlight Sue. Sorry your agents didn't perform. Regulation is coming in and licensing which should help the profession and clients.
5/5
GoogleSold our house using Wilkinson and would highly recommend them. Both Kandi and Sue were always Friendly, Professional and kept us up to date with information and feedback every step of the way.
Thank you.
5/5
GoogleSo professional and quick as well. Very positive experience.
Dear Tamer, Thank you very much for your 5 start review! Thanks, Agne
5/5
GoogleAdam and Indra were wonderful. They were responsive and professional throughout the process. Highly recommend!
Dear Lyka, Thank you for your 5 start review and for kind words about Adam and Indra! Many thanks, Agne
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for the five star review. You are a pleasure to deal with.
5/5
GoogleRating only, no written review.
Thank you for the five star review. We wish you health and happiness in your new home
5/5
GoogleFantastic response from Rafael Absolutely professional behaviour Strongly recommend 😊
Thank you for the five star review you were a pleasure to deal with
5/5
GoogleVery helpful estate agency, fast problem solving in every occasion. Very satisfed
Thank you for the feedback.
5/5
GoogleDealing with Housman Properties for my recent move took away all the stress of moving. They were attentive, helpful I can't recommend them highly enough.
Thank you for the positive review you have been a pleasure to help. We wish you happiness in your new home.
5/5
GoogleEmma and Raphael have both been so helpful and professional. Would definitely recommend this agents to anyone looking to rent a property.
Thank you for the review we wish you happiness in your new home. You have been a pleasure to deal with.
5/5
GoogleWould highly recommend this company. Both Emma & Raphael are always available to help, especially with all the new and latest rules and regulations necessary to rent property. Excellent all round service.
Thank you so much for the excellent review it is a pleasure working with you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
