5/5
GoogleProfessional and personable service in helping me rent out my flat. Highly recommend.
Agent replied
Dear Gemma, Thank you for your feedback and 5 star rating, it's much appreciated! … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat experience from start to finish from Isobel and the team at JLL. Very friendly staff and helpful throughout the process, and my Mother is very happy and comfortable in her new home.
Agent replied
Dear Jamie, Thank you for taking the time out to give us 5 stars! … More
5/5
GoogleJLL very helpful and competent. Thanks to Alessandra, Beatrice and Hanan. We recommend them.
Agent replied · 29 July 2023
Dear Nicola, thank you for taking the time out to leave 5 star review! The team at Finsbury Park will be thrilled! Thank you, JLL
5/5
GoogleRating only, no written review.
Agent replied · 29 May 2026
Dear Meg, Thank you for your 5 star rating!
1/5
GoogleThe staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.
Agent replied · 29 May 2026
Dear Zainab, We are sorry to read your 1 star review. As we are unable to locate you on our … More
5/5
GoogleKeelie was incredibly helpful, and dedicated to helping us find the right flat.
Agent replied · 20 April 2023
Dear Sam, We are very grateful for your 5 star review! We hope you will enjoy your new … More
1/5
GoogleRating only, no written review.
Agent replied
Dear Timothy, We are sorry to see your 1 star rating here. If you would like to discuss this … More
5/5
GoogleWe are grateful and happy with the help and support of JLL team in securing our flat. Keelie, Stephanie and Lily are great agents that you could rely on. Always hands-on and very responsive.
Agent replied
Dear Karissa, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleJoana Ferreira was our property manager for 1.5 year. I have to say she provided us the best services with swift responses I have faced in London the last 10 years. Always accurate and on spot.
Agent replied
Dear Dimitra, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleAmazing service from Mwamba Nkonde, my property manager! He has gone above and beyond to help make things as smooth as possible.
Agent replied
Dear Aaron, Thank you for taking the time out to leave this lovely review. Great to hear … More
5/5
GoogleHelpful and efficient
Agent replied · 29 May 2026
Thank you very much for your 5 star review!
1/5
GoogleRating only, no written review.
5/5
GoogleThe service was excellent. The house was also excellent. Adam Garson, the consultant, was also excellent
Agent replied · 30 July 2023
Hi there, Feedback like yours is very valuable to us! Thrilled to hear that Adam has been … More
5/5
GoogleHigh-quality service, very proactive and responsive. Jennifer and Ieva in particular were very helpful!
Agent replied · 30 July 2023
Dear Seven It’s great to hear that you have had a brilliant experience with Jennifer and … More
5/5
GoogleLauren is very nice and helpful. She is patient to help us get though all questions. We appreciate her help.
Agent replied
Dear Lokman, We are very grateful for your 5 star review! Lauren will be thrilled to read … More
5/5
GoogleBig shout out to Gemma for being so helpful with seeing through a change in tenancy, and to Omar for supporting us throughout our time in a JLL property!
Agent replied
Dear Flavia, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleThanks to Jennifer, she is a very nice and efficient agent. Every issues will be answered and solved patiently. JLL is a company worthy of trust.
Agent replied
Dear Anli, Thank you for taking the time to leave 5 star review. Fantastic to hear that … More
5/5
GoogleIt is an absolute pleasure working with Lauren & team. Not only are they professional and efficient but also genuinely polite and amiable. Looking forward to working on many more projects together!
Agent replied
Dear Bridget, Thank you for this touching note. Great to hear that you enjoyed working with … More
5/5
GoogleLauren Hatcliff and her team are a pleasure to deal with. Most of my interactions have been with Lauren herself who is polite, extremely knowledgeable and always professional.
5/5
GoogleWanted to thank JLL with facilitating the process of selling our flat. I would recommend them as they were professional and trustworthy. Special thanks goes to Danny at the Canary Wharf Office who was really helpful and kept on top of things throughout the complicated process, get him as your agent!
Agent replied
Dear Ernest, We are very happy to hear you had great experience at JLL! Pleased to hear that … More
1/5
GoogleThe staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.
Agent replied · 1 June 2023
Dear Zainab, We are sorry to read your 1 star review. As we are unable to locate you on our database, could you provide us with more information at Jo.Ferreira@jll.com and I could look into this for further you. Thank you, JLL
5/5
GoogleI'm a block manager in Canary Wharf. I worked Stefania Schiavon in this office on resolving issues with a disruptive tenant in one of the flats. She was very professional and great to work with.
Agent replied · 30 July 2023
Dear Max, thank you for taking the time out to post this lovely review! Pleased to see that Stefania is great at resolving issues and professional, we will make sure to share your kind words with her. Thank you, JLL
5/5
GooglePanashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. Thank you JLL
5/5
GoogleI have rented a apartment, which is managed by JLL. Everything was handled smoothly and specially George Reeves was always prompt in giving resolution to our queries.
Agent replied · 31 December 2023
Dear Utsav, We strive to offer a 5* service to our clients and customers and we are so … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
