Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAn excellent experience so far from JLL, renting in London can definitely be stressful but Eilis has been a big help taking the stress out of a first time renting since being a student
Dear Thomas, Thank you for sharing your experience with us, it means a lot! … More
5/5
GoogleProfessional and personable service in helping me rent out my flat. Highly recommend.
Dear Gemma, Thank you for your feedback and 5 star rating, it's much appreciated! … More
1/5
GoogleAbsolutely terrible Property Management. I have a smell in my bathroom and I just moved on. I called to ask for someone to come take a look and it's almost been a month and nothing has happened. Avoid at all cost.
Hi there, I am sorry your experience with us was not as we would have expected. We are … More
5/5
GoogleMr Ahmed shahid my property manager for Greenwich branch was the best and most polite helpful person ever. His so dedicated to help tenants straight away.no delays at all. He is part of the family. Thanks ahmed for all efforts.
Dear Ahmed, We are very grateful for your 5 star review, it means a lot to us! … More
5/5
GoogleProfessional and smooth transaction . Thanks for helping us to purchase our new home in Greenwich area, will look for JLL again if any further investment!
Dear Michael, Thank you for sharing your experience with us! … More
5/5
GoogleMichael was brilliant through the selling process, was very calm and explained any issues we had. Michael is very knowledgeable and I would certainly recommend him again.
Dear Bill, We are very grateful for your feedback and your kind words for Michael. … More
5/5
GoogleGreat experience from start to finish from Isobel and the team at JLL. Very friendly staff and helpful throughout the process, and my Mother is very happy and comfortable in her new home.
Dear Jamie, Thank you for taking the time out to give us 5 stars! … More
5/5
GoogleIsobel arranged a viewing for us immediately upon calling and was full of helpful advices about the current rental market. We had a great experience with JLL.
Hi there, Thank you for taking the time out to post this 5 star review! … More
5/5
GoogleFantastic service from JLL Greenwich. Eilis was incredibly professional and helpful throughout the process from booking a viewing to helping us submit our offer. We received quick and informative responses to our queries and nothing was too much trouble. Thanks Eilis!
Dear Daniel, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleWe worked with Eilis at JLL as tenants. Eilis has been friendly, helpful, prompt and professional throughout the process. We had a bit of a complicated case and Eilis kept us up to date and went above an beyond to get issues resolved as quickly as possible.
Dear Tatiana, Thank you for your kind words and endorsement, we’re happy to hear that you’ve … More
5/5
GoogleMichael was a brilliant contact to have during the sale of our flat, he was very responsive and a good balance of honesty and productiveness. Worked with Ed and Graham also and found the overall service very good!
Dear Laura, We are very grateful for your 5 star review. … More
5/5
GoogleMichael Chu and JLL have been exceptionally helpful in the process of purchasing our flat. Michael was very responsive, transparent and diligently handled all other parties involved. We can definitely recommend working with them. Philipp and Ana.
Dear Ana, We strive to offer a 5* service to our clients and customers and we are so … More
5/5
GoogleJLL were the agents on the property I purchased. Huge thanks to them and Michael Chu in particular, for getting the purchase over the line. Michael was incredibly helpful throughout the process and always available for any questions. If I sell in the future JLL would 100% be my first choice!
Dear Lucy, Thanks so much for sharing your experience with us. We’re glad to hear that … More
5/5
GoogleWe have just rented our first home through JLL and the whole process could not have been smoother! Isobel and Bruna have been so communicative and helpful, and have made what could be a stressful time very enjoyable. Nothing was too much trouble and they were very patient with our many questions! Thank you!
Dear Martha, Thank you for taking the time to leave such a great … More
5/5
GoogleKeely at JLL Greenwich has been great as my property manager, giving clear updates, resolving issues quickly with the property and being really helpful. I find her fair in terms of proposed solutions and balancing mine and the tenant's needs. Thanks Keely!
Dear Jacqueline, We are very grateful that you took the time out to share your experience with … More
5/5
GoogleExcellent service, highly recommended. Micheal was a great help not during offer, but throughout the contracting process, provided more support than our own solicitor. His colleauge Yasmin, was also super quick and supportive. We are very happy homeowners...
Thank you for your feedback, Veronika! We’re so happy to hear that you were satisfied with our services. We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs. … More
5/5
GoogleRating only, no written review.
5/5
GoogleFriendly and helpful. Very good.
Dear Tao, we are very grateful for your 5 star review! Thank you, JLL
5/5
GoogleAhmed Shahid Aziz is my contact at JLL and he always gets back to me straight away if I have an issue.
5/5
GoogleMy agent with JLL is Ahmed ShahidAziz … he is very competent and is a hard worker … 👍 …
Dear Soud, thank you for taking the time and leaving 5 star review, it means a lot to us! … More
5/5
GoogleMr. Ahmed ShahidAziz is an excellent property manager who attends to all the needs for the property in a timely and efficient manner.
5/5
GoogleWe have had excellent service with the team. Ahmed ShahidAziz is our property manager and has been excellent throughout with great communication and trusthworthy advice.
Dear Wai-Yan, we sincerely appreciate you taking the time to share with us your experience. And for giving a shout out to Ahmed, we are certain he will be very pleased to read this. … More
5/5
GoogleMy apartment has been rented through JLL all these years. I'm lucky to have Mr. Ahmed ShahidAziz to look after my apartment for me these few years as I am an overseas owner, which is difficult to manage the day to day trivials from afar. Thanks to Ahmed!
Dear Percy, Thank you for your fantastic feedback and for your kind words for Ahmed, we'll make sure to pass your feedback on to him. … More
5/5
GoogleGreat friendly service from start to finish with renting our new flat. Isobel & Bruna we’re really helpful and professional. Highly recommended.
Dear Oliver, thank you for your kind words. Pleased to hear that Bruna and Isobel were really helpful and professional. We will make sure they receive your feedback! Thank you, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
