Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThere is the JLL experience and all others. Having spent a considerable amount of time across the rental market in Greenwich trying to secure a property I can assure you that service from Isobel, Bruna and Ahmed is exemplary. Clear communication, very professional and helpful. Would recommend them strongly.
5/5
GoogleGreat service from Tracy and Roberta at the Coulby Newham office everything seemed so straight forward which is down to the efficiency of the staff we were kept up to date on our sale which went through so smoothly wouldn’t hesitate to recommend. Katrina
Thanks so much, Katrina! We appreciate the 5 stars and the lovely feedback.
5/5
GoogleVictoria truly went above and beyond to help with the sale of the property nothing was too much
Thanks so much, Leah! We appreciate you leaving such positive feedback about Victoria!
5/5
GoogleTracey at the coulby office was great and so supportive. Helped us through the stressful house buying process.
Thank you so much, Andrea, this bit of feedback means a lot to the team.
5/5
GoogleRating only, no written review.
Thank you, Malcolm! 😊 …
1/5
GoogleI would never hire JLL to sell or buy property. They will leave your flat in shambles, and then deny it, all they care about is their commission. I have never seen more disrespectful agents.
1/5
GoogleRating only, no written review.
Dear Harry, We are sorry to see your 1 star review here. … More
1/5
GoogleUnprofessional and unorganised property management service. Do not recommend.
Dear Aime, we are sorry to read your comments here. After looking at our record we can see that Property Management team has been in contact with you and if you would like to discuss this further please do not hesitate to get in touch with … More
5/5
GoogleEilis did several flat showings for me on Friday. She was great, really friendly and available to answer any questions I had afterwards. I just chose an apartment from those and I’m starting the process to rent it, really happy!
Dear Lucas, thank you for sharing your experience with us, pleased to hear that Eilis was friendly and always available. We'll make sure to pass this on to her. … More
1/5
GoogleUnfortunately a typical example of an estate agent seen in the UK. Expect to get delayed responses unless it relates to raising rent and deposits to be withheld unless disputed.
Dear Ren, we are sorry to read your comments here. If you wish to discuss this further please do get in touch on Kiko.Panadero@jll.com. … More
5/5
GoogleThere were a few issues with us moving into our new flat but all speedily resolved by our agent Taysir, so can only say a massive thank you! She's always been supportive and chased for our bills/for workmen to come over whenever needed :)
Dear Dhruv, we are very grateful for your 5 star review, it means a lot to us! Great to hear that Taysir was quick to respond to issues and we hope you will enjoy your new home! … More
5/5
GoogleMs Tay Hussien of JLL London, thank you kindly. Being an overseas landlord can be challenging and thank goodness I have JLL London looking after my property. Ms Tay is efficient, courteous and professional. It’s a relief knowing you have a great team looking after you!
Hi there, thank you for this excellent review, it means a lot to us! Pleased to hear that you've been looked after well and that Tay has been professional and efficient. … More
5/5
GoogleI was absolutely delighted with JLL service, thanks to Victoria and Maria for making my new tenancy at Stratford a very smooth experience!
Dear Ali, we are very grateful for taking the time out leave this lovely review! We are certain Victoria and Maria will be very pleased to read your kind words! … More
5/5
GoogleJust moved in to new building complex. The process was very straight forward and simple. Our agent Erjana was particularly helpful and on hand to take any queries and calls.
Dear Raman, thank you for your 5 star review, it means a lot to us! Pleased to hear the process was smooth thanks to Erjana and we hope you will enjoy your new home! … More
1/5
GoogleThe worst real estate agency ever. Once they are paid, you can not reach them. I should have received my over paid rent refund on 13th Dec, today is 9th Jan and they are keep saying 'it is in process'.
Dear Guven, we are sorry to read your comments here. After checking our records we can see that JLL is dealing with issues you mentioned above, but please do not hesitate … More
5/5
GoogleBig thanks to Hanan, Beatrice and the team for a great job finding a tenant quick, being proactive and responsive and very helpful!
Dear Daria, Thank you for sharing your feedback and for your kind words, we will make sure … More
1/5
GoogleShocking
Hi Kemal, We are sorry to see your 1 star review here. We looked at our data base and … More
5/5
GoogleVery high quality service from JLL. Hanan is very helpful and responsive and has been great throughout the tenancy process. Highly recommend!
Dear Louis, We are very grateful for your 5 star review. Fantastic to hear that Hanan was … More
5/5
GoogleHad a fantastic experience with my agent Hanan, who was helpful and responsive throughout the search process!
Dear Joshua, thank you for your 5 star review, great to her that Hanan was responsive and helpful throughout your search proces. … More
5/5
GoogleAlessandra is incredibly professional and I had a great experience at Finsbury Park JLL Estate agents. Highly recommended!
Dear Anna, Thank you for your 5 star review, it means a lot us! Our teams work very hard to … More
5/5
GoogleAlessandra was really helpful and efficient providing me all the documents and information that I need for my moving. Highly recommended JLL!!!
Dear Andres, Thank you for taking the time to leave a review regarding your experience with … More
5/5
GoogleAs a Landlord living overseas, JLL has made our letting experience so far a great one, with their team of hardworking, professional and responsive people - special thanks to Hanan, Alessandra and Beatrice - hope you will all keep up the good work!
Hi there, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleI would like to thank Hanan and Alessandra for the excellent service received. Since our first viewing they were helpful professional and efficient. Highly recommend this team and area for anyone looking to rent in London
We would like to thank you for taking the time out to leave this review. Very pleased to hear that Hanan and Alessandra were professional and efficient, we're certain they will be thrilled to see this lovely review! … More
5/5
GoogleOur experience was JLL was amazing. Ale, the agent that assisted us, was very helpful and professional during the whole process. Very impressed and satisfied with the help provided!
Dear Irene, Thank you for sharing your experience with us. Fantastic to hear that Ale was … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
