JLL estate agents in London, Blackheath, Chelsea and 4 more

★★★★★ 5/5

Google

Stefania was our property manager for the past year and she has been very helpful and supportive throughout the entire process of renting. Couldn’t recommend her enough, she was always very quick to reply and helped to resolve any problem or query that we had!

Victoria · 21 August 2023 · JLL Canary Wharf

★★★★★ 1/5

Google

Very unpleasant end of tenancy experience with JLL - would advise tenants to avoid this company. John&co much better. Paid £420 for a cleaner that they advised to use and it wasn’t cleaned to their satisfaction, items marked in inventory as fair wear and tear but they didn’t agree and withheld from our deposit. Took 3/4 weeks to get part of our deposit back and not a small sum. Trying to claim £20 for a mark on a wall that can barely be seen from the inventory report with no receipts to back up replacing anything. Needless to say we are disputing everything with TDS for the first time ever as tenants but for £128 you’d think the Landlord could repaint a wall when the property is several years old or for items marked as fair wear rather than getting into disputes with tenants that paid nearly £3k a month to rent from you. Avoid if you can! Karl Zheng and Tiffany are both very unpleasant to deal with and stressful from start to finish. Even pool at amory tower was closed for 6 months of our tenancy and we never got a response for no facilities? Tiffany ignored us for weeks when we asked for a response on facilities or issues with mould in flat. Not good enough!

Rachael · 20 August 2023 · JLL Canary Wharf

★★★★★ 5/5

Trustpilot

Amazing place!

Amazing place, great cocktails. Service perfect and good vibes

Consumer · 17 August 2023 · JLL Kew Bridge

★★★★★ 1/5

Google

I rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report. The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off. Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing. The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning. I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.

Elle · 16 August 2023 · JLL City of London

★★★★★ 3/5

Google

I'm gonna give them 3 stars because of the check out process. Yes it's true the cleaning company did not clean some parts, but they went back and re-did the whole thing. There was then drama with a missing key, which was not missing in the end. And then loads of back and forth about tiny issues that weren't issues. And they reduced 50 pounds of my deposit. I knew the new tenants were super happy about the property and even said the conditions were impeccable. After 2 years taking care of that property as it was my own, I'm shocked I had anything reduced from my deposit. It was stressful. In 8 years in London this was the first time something like this happened. What a bumpy check out. Making a fuss for ridiculous things like a missing USB cable...

Gabriella · 16 August 2023 · JLL City of London

★★★★★ 5/5

Google

I highly recommend!

Maria · 8 August 2023 · JLL Greenwich

★★★★★ 5/5

Google

I’m just finishing a 7 year tenancy and I wanted to put it out there just how great they are. I have nothing but or aside for their professionalism and anything needed taken care off, it was never a problem. Thankyou Raphael and Emma from myself and my daughterd

Robert · 8 August 2023 · JLL Greenwich

★★★★★ 5/5

Google

I’m just finishing a 7 year tenancy and I wanted to put it out there just how great they are. I have nothing but or aside for their professionalism and anything needed taken care off, it was never a problem. Thankyou Raphael and Emma from myself and my daughterd

Robert · 7 August 2023 · JLL City of London

★★★★★ 5/5

Google

Thank Rico/Helena/Olga to get me a place to live in London! Was a smooth experience.

Yutian · 6 August 2023 · JLL Canary Wharf

★★★★★ 5/5

Google

We sold two houses through DDM and could not fault them. Kate was particularly helpful during the whole process - passing on information between us and the buyers as well as chasing the solicitors. I would highly recommend them!

Zoe · 6 August 2023 · JLL/ WA Ellis Knightsbridge

★★★★★ 5/5

Google

We're just in the process of selling and DDM have been helpful and professional throughout. Marie valued the house, provided excellent advice and fully explained the process. Kate and Emily have been our contacts at the Barton branch and they've been wonderful, keeping us informed of progress and undertaking our viewings. Would definitely recommend DDM.

Dave · 6 August 2023 · JLL/ WA Ellis Knightsbridge

★★★★★ 5/5

Google

Really friendly staff, very knowledgeable and helpful. Will keep you updated during the buying/ selling process. Would recommend and use again.

Becky · 6 August 2023 · JLL/ WA Ellis Knightsbridge

★★★★★ 2/5

Google

Overall, we had a pretty mediocre experience with JLL. They seemed generally communicative and helpful in advance of our move, but failed to deliver on a number of commitments agreed in advance regarding cleaning / item disposal / maintenance in the flat. This led to a complicated few weeks trying to get issues resolved which should have been sorted prior to our move. Also, they have refused to reimburse us in any way for the disruption and cost of this. We have ended up footing utility bills for the period between tenants, which they should have handled with the landlord / providers. Predictably, their energies are focused solely on letting the flat, and not on providing any kind of ongoing support to the tenant.

Thomas · 5 August 2023 · JLL City of London

★★★★★ 1/5

Google

I rented a flat from them. They were nightmare with my check-in. - The tenancy started on 26 April 2022 - The end-of-tenancy cleaning was booked on 26 April. I don't regard it as a 'minor delay'. It was instead a mistake - No one told me about the situation - As it was clear that I could not move in on 26 April, I moved in on 27 April - The quality of the end-of-tenancy cleaning was not good. I reported them (Kathrine Popiol) with pictures. They ignored my report Below are the things that I have not received proper explanation yet: - Nithiya emailed me to meet the inventory clerk at the concierge at 11 am on 26 April for the inventory and check-in - I waited until 1 pm and eventually found out that the clerk had left the property around 10:10 am Now they are torturing me with my check-out by scrutinising the quality of the end-of-tenancy cleaning done by a professional cleaning company I arranged. I'll update this review with the outcome. Update (6 June 2023): On 2 May 2023, I had to pay the cleaning company another £145 for their emergency revisit and carpet cleaning service. I wish JLL told me about the carpet cleaning beforehand. But my struggle was not over. Now Kathrine Popiol insists that they cannot fully refund my deposit and hold £100 by stating that 'I am proposing to refund the deposit less funds for the bill which has not been generated yet, the client requires me to hold back funds (£100 only) as guarantee'. By simply calculating, the bill would cost approximately around £7.59. I told her that 'why can't you simply send me an invoice when you receive the final bill?', and here's the reply I got. 'As discussed before the calculations you have presented to me are not guaranteed and we do not know how much the bill is going to be until it is received. I am more than happy to proceed with £100 to be held back on account and refund full balance as proposed a number of times before. I appreciate you have good payment history but this is my final proposal.' £100 deposit will be held for such a small amount of bill, and now I need to track that £100 in September.

Masa · 5 August 2023 · JLL City of London

★★★★★ 5/5

Google

I had the pleasure of working with Amelia during my recent relocation in Shoreditch and I cannot recommend her services enough. Amelia's responsiveness, extensive knowledge, and willingness to go the extra mile, even responding to queries over the bank holiday weekend, truly made the entire viewing and offer process a stress-free experience from beginning to end. My letting agreement came with additional complexities, as it required coordination with the curtailment of an unrelated tenancy. However, Amelia handled it all with patience and understanding, expertly navigating the difficult balance between advocating for both the tenant and the landlord. I genuinely felt that she had our best interests as tenants at heart, which is a rarity in the London rental market. Overall, my experience working with Amelia, Helena, and the rest of the team at JLL was truly excellent. Their impressive expertise, professionalism, and friendly demeanour make them a highly reliable and trustworthy choice for anyone in search of a lettings agent in London.

Christopher · 5 August 2023 · JLL City of London

★★★★★ 5/5

Google

Just got the keys to our first rental property, Catherine Downs liaised with us while we were going through the application and referencing she has been really helpful with answering all our questions and providing information, super polite and cheery when we spoke on the phone and in person when we collected our keys. Always quick to respond via email too! Thanks Catherine, much appreciated!

Charlotte · 2 August 2023 · JLL City of London

★★★★★ 5/5

Google

5 * review to Suzanne the local valuer from Moortown Manning & Stainton Leeds for the exceptional high standards, care and taking the time to listen to our endless questions! Her advise was clear, comprehensive and the photograph of our rented properties is wonderful. Thank you R, J & O

Julie · 2 August 2023 · JLL City of London

★★★★★ 5/5

Google

We have found Adam and the team at Manning Staintons Letting department extremely helpful and efficient especially most recently when dealing with a problem with our boiler. They contacted the engineers who attended within 30 minutes and resolved the issue. Great service.

Karen · 2 August 2023 · JLL City of London

★★★★★ 5/5

Google

l ve been working with Daniel Turner for my apartment at Riverlight 3 for the last 7 years.He is always helpful,responsive has deep knowledge of the marketplace,thus l feel safe while following his suggestions.Wish he stays there longer for us all.. Ture Ozcelik

Ture · 28 July 2023 · JLL Nine Elms

★★★★★ 5/5

Google

Huge thank you to Hanan, our letting agent, for sorting out our tenancy at Finsbury Park. She was transparent and proactive, always quick to respond to emails, and accommodative of all our requests. Overall, we are more than happy with the service we got, and would highly recommend Hanan to other folks looking to rent in the area.

Ramachandra · 27 July 2023 · JLL Finsbury Park

★★★★★ 1/5

Google

Very poor experience of letting with this agency, they have withheld the deposit for over 4 weeks whilst confirming deductions of £158 and then illegally attempted to withhold the balance until I provide proof that the utility accounts had been settled, which is entirely incorrect.

Luke · 26 July 2023 · JLL Canary Wharf

★★★★★ 5/5

Google

We have been tenants managed under JLL for the last 3 years. This is one of the best property management and real estate agencies to work with in London. Our property manager is Stafania who has been lovely to communicate with. She has made sure our transition between properties was as stress free as possible. She was quick to organise contractors to attend our current flat for minor repairs and kept us up to date with talks with our previous landlord. A very capable and kind property manager.

Inna · 26 July 2023 · JLL Canary Wharf

★★★★★ 1/5

Google

Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet. I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great!

YY · 25 July 2023 · JLL Canary Wharf

★★★★★ 5/5

Google

I highly recommend!

Maria · 22 July 2023 · JLL Canary Wharf