Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’m just finishing a 7 year tenancy and I wanted to put it out there just how great they are. I have nothing but or aside for their professionalism and anything needed taken care off, it was never a problem. Thankyou Raphael and Emma from myself and my daughterd
Thank you, Robert. You are a pleasure to work with. I wish you happiness in your new home.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleScheduled viewing at property cancelled due to tennant getting covid. Agreed we would look to reschedule for the weekend if possible, but was left with them to contact me for when I can view. I am not told they have an offer accepted. Poor communication.
5/5
GoogleThese guys have helped with the sales of 2 properties for our family now. Honestly can't recommend them more. They've just done a probate sale for us, they've been respectful and kind the whole way through, and i couldn't be more grateful.
5/5
GoogleJake Coldwell helped me secure the most amazing home I've lived in! He made himself and the keys available for me to see it on the same day, and made sure the full process was smooth. He's new on the team but I wouldn't have known as he did a great job! :)
5/5
GoogleThis was my first time renting a property in London and they supported me very well. Especially agent Eilis Moloney was very helpful, always responsive and ready to answer all of my questions. Eilis Assisted me in every step of the process and made it very smooth and seamless experience.
Dear George, Many thanks for the 5-star rating, it means a lot to us! … More
5/5
GoogleEilis and Helena found and secured our flat very smoothly. Highly recommended
Hi there, Thank you for your 5 star review and your kind words about Eilis, she will be … More
1/5
GoogleAbsolutely terrible Property Management. I have a smell in my bathroom and I just moved on. I called to ask for someone to come take a look and it's almost been a month and nothing has happened. Avoid at all cost.
Hi there, I am sorry your experience with us was not as we would have expected. We are … More
5/5
GoogleIsobel arranged a viewing for us immediately upon calling and was full of helpful advices about the current rental market. We had a great experience with JLL.
Hi there, Thank you for taking the time out to post this 5 star review! … More
5/5
GoogleMichael Chu and JLL have been exceptionally helpful in the process of purchasing our flat. Michael was very responsive, transparent and diligently handled all other parties involved. We can definitely recommend working with them. Philipp and Ana.
Dear Ana, We strive to offer a 5* service to our clients and customers and we are so … More
5/5
GoogleJLL were the agents on the property I purchased. Huge thanks to them and Michael Chu in particular, for getting the purchase over the line. Michael was incredibly helpful throughout the process and always available for any questions. If I sell in the future JLL would 100% be my first choice!
Dear Lucy, Thanks so much for sharing your experience with us. We’re glad to hear that … More
5/5
GoogleKeely at JLL Greenwich has been great as my property manager, giving clear updates, resolving issues quickly with the property and being really helpful. I find her fair in terms of proposed solutions and balancing mine and the tenant's needs. Thanks Keely!
Dear Jacqueline, We are very grateful that you took the time out to share your experience with … More
5/5
GoogleI would thoroughly recommend Michael Chu and his colleagues. I found them to be very helpful and efficient at all stages the sale of my flat.
Dear Karen, Thank you for choosing our service and writing such a positive review. We will … More
5/5
GoogleWe've recently rented a property through JLL. Eilis from the Greenwich office has been incredibly helpful. We’ve had a pleasant move.
Dear Mario, Thank you for your 5 star review and your kind words about Eilis, we are certain … More
1/5
GoogleRating only, no written review.
Hi there, I am sorry to see your 1 star rating and that you did not have great experience. … More
5/5
GoogleMichael was brilliant through the selling process, was very calm and explained any issues we had. Michael is very knowledgeable and I would certainly recommend him again.
Dear Bill, We are very grateful for your feedback and your kind words for Michael. … More
5/5
GoogleWe worked with Eilis at JLL as tenants. Eilis has been friendly, helpful, prompt and professional throughout the process. We had a bit of a complicated case and Eilis kept us up to date and went above an beyond to get issues resolved as quickly as possible.
Dear Tatiana, Thank you for your kind words and endorsement, we’re happy to hear that you’ve … More
5/5
GoogleExcellent service, highly recommended. Micheal was a great help not during offer, but throughout the contracting process, provided more support than our own solicitor. His colleauge Yasmin, was also super quick and supportive. We are very happy homeowners...
Thank you for your feedback, Veronika! We’re so happy to hear that you were satisfied with our services. We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs. … More
5/5
GoogleVery good experience through the whole process. Isobel and Bruna were both very helpful and responsive.
Dear Alexander, We are very grateful for your 5 start review and for a shout out for Bruna and … More
5/5
GoogleProfessional and smooth transaction . Thanks for helping us to purchase our new home in Greenwich area, will look for JLL again if any further investment!
Dear Michael, Thank you for sharing your experience with us! … More
5/5
GoogleFantastic service from JLL Greenwich. Eilis was incredibly professional and helpful throughout the process from booking a viewing to helping us submit our offer. We received quick and informative responses to our queries and nothing was too much trouble. Thanks Eilis!
Dear Daniel, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleMichael was a brilliant contact to have during the sale of our flat, he was very responsive and a good balance of honesty and productiveness. Worked with Ed and Graham also and found the overall service very good!
Dear Laura, We are very grateful for your 5 star review. … More
5/5
GoogleWe have just rented our first home through JLL and the whole process could not have been smoother! Isobel and Bruna have been so communicative and helpful, and have made what could be a stressful time very enjoyable. Nothing was too much trouble and they were very patient with our many questions! Thank you!
Dear Martha, Thank you for taking the time to leave such a great … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
