Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHanan is a very professional estate agent manager. The flat viewings she arranged for me were a great experience and communication between us was smooth. The staff here are all very friendly. The overall rental experience was good.
Dear Whitney, We are very grateful for your 5 star review and for your kind words about Hanan. … More
5/5
GoogleHanan at JLL was super helpful in my search for the apartment! She was excellent in her communication and kept me up to date with all the proceedings. Everything went super smoothly and I am really glad to have worked with her :)
Dear Sneha, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleJLL helped us find an extremely nice flat to rent efficiently and as smoothly as possible. Hanan was an excellent agent, attentive to our calls/queries and cordial as well. Would definitely consider using their services again!
Dear Cristobal, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleBig thanks to Hanan and Alessandra for their amazing service! It was extremely smooth and simple. Highly recommend this for anyone looking for an apartment in London!
Dear Karim, thank you for your 5 star review and kind words about Hanan and Alessandra, it is always nice when hard work is being appreciated and we hope you will enjoy your new home! … More
5/5
GoogleAfter leaving for more than 2 months in apartment, I can say that I'm lucky to have found such a good apartment with the help of JLL agency. Special thanks to Hanan for helping us with all the queries.
Dear Harshit, Thank you for taking the time to leave share your experience with us! We are … More
5/5
GoogleHanan and her team of JLL Finsbury Park is very professional. Our tenancy in Woodberry Down with her is smooth and they help to follow up our issues and questions on a timely basis. We will use their service in future if it comes to an opportunity.
Dear Anne, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleWe had a fantastic experience with JLL and Alessandra provided a superb customer service being helpful and attentive to all our needs. She was extremely responsive as well to all our enquiries during our moving. We highly recommend her!
Dear Gessica, We sincerely appreciate you taking time to share with us your experience. Great … More
5/5
GoogleThe tenancy process was made incredibly easy and stress-free. Hanan was responsive and helpful at all times even when there were issues along the way. It made the letting process as easy as it can be. Alessandra was also very helfpul and pleasant to deal with when Hanan was not available.
Dear Benjamin, We strive to offer a 5* service to our clients and customers and we are so … More
5/5
GoogleAmazing service from Hanan our letting agent. She responded to all our queries quickly and was very accommodating to our budget and requirements. In the end she found us the perfect flat and was very helpful with the whole referencing and letting process. Cannot recommend her enough! :)
Dear Laila, thank you for your kind comments regarding Hanan and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. … More
5/5
GoogleOur experience with JLL has been excellent. The renting process has been quick and straightforward, with clear communication and no problems. Special thanks to Hanan for her support, including kindly sorting a second viewing for us and showing plenty of patience. We would recommend.
Dear Nick, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleJLL very helpful and competent. Thanks to Alessandra, Beatrice and Hanan. We recommend them.
Dear Nicola, thank you for taking the time out to leave 5 star review! The team at Finsbury Park will be thrilled! … More
5/5
GoogleJLL made our relocation a real pleasure. Great service !
Dear Timon, Thank you for 5 star review! … More
5/5
GoogleHanan was great in helping us find and settle into our new home. Both friendly and professional
Dear Ryan, Thank you for taking the time and leaving us 5 star review, we hope you will … More
5/5
GoogleHad a great experience with Hanan Qassem and the JLL team going through the process of finding my new flat (as a tenant) and getting all the paperwork etc sorted. They were really lovely and helpful, always quick in responding to emails, and overall made the process much easier. Would absolutely recommend!
Dear Jessica, We are very grateful that you took the time to share your feedback with us, it means a lot! Fantastic to hear that your experience was great thanks to Hanan, we … More
5/5
GoogleMy experience with this agency and the staff especially Hanan was very friendly and helpful at any time and for any request I had. Thank you all the team at JLL
Dear Miguel, thank you for sharing your feedback with us, it means a lot! We are grateful for your kind words about Hanan too, pleased to hear she was friendly and helpful. … More
5/5
GoogleHanan and team have made the process of viewing and renting our new apartment efficient and smooth, and with a friendly face! It is so nice to see a letting agent who cares about their clients!
Dear Sean, Thank you for your 5 star review, it means a lot to us! Fantastic to hear that … More
5/5
GoogleThis is the second time renting with JLL Finsbury Park, Beatrice L. always manages to find the perfect apartment. Alessandra M. was also just as helpful and responsive to all enquiries. Highly recommend!
Dear Bianca, your comments have been shared with our team and we are always pleased to hear from happy clients like you and we hope to help you find perfect apartment third time also! Thank you, JLL
5/5
GoogleI just rented a flat last month through JLL (more specifically Beatrice) and the experience has been positive - they always reply quickly and they've been very supportive with any inquiries and requests. Highly recommended.
Dear Matheus, we dare so grateful that you took the time to share your feedback with us! Finsbury Park team and specially Beatrice will be very pleased to see your kind words! … More
5/5
GooglePositive feedback for Alamgir Khan, Property Manager. Moved out after long tenancy and JLL has been fair and responsive throughout all the period and on managing disputes with landlord.
Dear Jorge, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleThis was my first time renting a property in London and they supported me very well. Especially agent Eilis Moloney was very helpful, always responsive and ready to answer all of my questions. Eilis Assisted me in every step of the process and made it very smooth and seamless experience.
Dear George, Many thanks for the 5-star rating, it means a lot to us! … More
5/5
GoogleRecently purchased a house through JLL. They have been professional and attentive throughout the process. Our estate agent Michael was very helpful and friendly and was always on hand to answer any queries to help move the process along. Overall a very good service.
Dear Josh, Thank you for taking the time to leave such a great review, your comments are … More
1/5
GoogleRating only, no written review.
Hi there, I am sorry to see your 1 star rating and that you did not have great experience. … More
5/5
GoogleI would thoroughly recommend Michael Chu and his colleagues. I found them to be very helpful and efficient at all stages the sale of my flat.
Dear Karen, Thank you for choosing our service and writing such a positive review. We will … More
5/5
GoogleWe've recently rented a property through JLL. Eilis from the Greenwich office has been incredibly helpful. We’ve had a pleasant move.
Dear Mario, Thank you for your 5 star review and your kind words about Eilis, we are certain … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
