Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from Adam who’s based in this agency. He was helpful, courteous, has great knowledge on the properties he looks after, and responds to questions very quickly. Really good experience with JLL overall as well.
Dear Anon, thank you for taking the time out to leave such a lovely review! Fantastic to hear that Adam was courteous, had great knowledge on the properties and was quick to respond, no doubt this review will make his day! … More
5/5
GoogleWorking with Gemma has been exceptional. She took a lot of time and care into helping us with our tenancy and was professional, trustworthy, and replies within minutes. We are beyond happy with her service.
Dear Linda, our teams enjoy doing what they do because of the clients like you, and we are certain your review made Gemma's day! Thank you, JLL
5/5
GoogleI had the pleasure of working with Jennifer and Helena to find a flat. Their professionalism and speed made the whole process incredibly smooth and stress-free. They were always available to answer any questions I had and provided excellent guidance throughout the entire process. Thank you for all your help.
Dear Marius, we are very happy to hear you had great experience at our Canary Wharf office thanks to Jennifer & Helena! Please to hear they were professional and were excellent at guiding you throughout the entire process, we are sure they … More
5/5
GoogleI have been dealing with Lauren Hatcliff’s team for over 2 years now. They had found me a stable and reliable first tenant and recently they found my second tenant within a few days of advertising. I’m very satisfied with their quick response to any of my queries.
Dear Mable, it's always amazing to hear that we've been successful in our goal of providing our customer with the best possible experience thanks to Lauren and her team! We will make sure to share your feedback with the team! Thank you, JLL
5/5
GoogleGemma is an absolute sweetheart who responds to emails in a matter of minutes with clear responses.
Dear Kansupa, we are very grateful for your 5 star review! Thank you for giving a shout to Gemma too, we are certain she will be thrilled to see your lovely feedback! … More
5/5
GoogleI recently moved to London and JLL has been more than helpful to help us find the perfect home. Huge thanks to George Lamb, for helping us out with the search. He was extremely cooperative and got back to us instantly with any questions we had and made the whole process so simple and smooth!
Dear Helena, thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better thanks to George and the whole process was simple and smooth! … More
5/5
GoogleGeorge Lamb has been helping our family to rent a property remotely, as well as answering our endless questions, helping to resolve all issues, etc. We can't recommend George and Jll enough
Dear Maxim, our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review for George, we will make sure to share this with him. … More
5/5
GoogleGeorge Lamb dealt with us in a very professional manner. He swiftly handled every aspect of the agreement all through the transaction, making sure all parties are fully aware of all details. I was very pleased to have George as my counterpart and fully recommend him.
Dear Amine, thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. … More
5/5
GoogleThanks to George Reeves, I was able to find a place that I liked quickly. He was always super responsive (even after working hours!) and was always there to help and answer questions. I think the whole process was smooth thanks to him, I would definitely recommend and would contact him again if I were to move. Thank you George!
Dear Yoon, Thank you for taking the time out to post this review. Thank you for a shout out … More
5/5
GoogleVery positive experience. I highly recommend the real estate agent George Reeves. He quickly understood what I was looking for and successfully found the perfect property for me at the right price.
Dear Leonardo, thank you for sharing your feedback with us! Fantastic to hear that you've been looked after well thanks to George and he understood your needs. We will make sure to pass this on to him. … More
4/5
GoogleJLL helped us to sell our flat, and we really appreciate their service especially Reem. They were very responsive and will definitely recommend them.
Dear Sandy, we are very grateful for your 5 star review, it means a lot to us! Great to hear Reem was was very responsive and you would not hesitate to recommend JLL services to others! … More
1/5
GoogleThe worst agency I have ever worked with. If I could give zero stars I would. They are unresponsive, unprofessional, rude when you reach out on the phone or in person, and don't value tenants at all. It is clear they only care about money. Stay as far away as possible!
Hi there, We are sorry to read your comments here. Since we could not allocate you at our … More
5/5
GoogleGreat service and I really trust JLL Reem was great in helping me in all phases of buying a property
Dear Nadia, we are happy to hear Reem has provided excellent service and was helpful with your purchase. Thank you, JLL
1/5
GoogleExtremely unprofessional service
Hi there, we are sorry to read your comments here, if you would like to discuss this further please do not hesitate to get in touch with Kensington office on 020 7087 5696. … More
5/5
GoogleAmazing and seamless services overall. I worked with George Lamb, who was super helpful, patient and determined to secure the best deal.
Dear Ranjit, it's great to hear that you had positive experience at JLL and that George was very helpful, patient and determined, he will be please to see this review! … More
5/5
GoogleExcellent communications and execution. Was working with George Lamb and he is a great high quality professional, helped me to close my deal in literally 48 hours, very responsive and on top of things. Highly recommend.
Dear Eduard, we are so grateful that you took the time to share your feedback with us. It's unbelievable that George managed to close down the deal in 48 hours, we hope you 're enjoying your new home and we will make sure to pass this on to … More
5/5
GoogleWas a pleasure working with George Reeves who was a great help in sorting out my move to London. Big thanks!
Dear Kar, we are happy to hear you had great experience at JLL thanks to George! Hope you are enjoying London! … More
5/5
GoogleWe found our new flat via JLL, and George Reeves provided us with a great service. He carried out the whole process very quickly and we managed to secure the best offer. Very happy overall!
Dear Chrysa, we are very grateful for your 5 star review and your shout out to George, we … More
5/5
GoogleGeorge Reeves did a great job finding a lovely home for my friend and me. Every question we had was answered promptly, everything was explained with great detail. Thank you George and JLL!
Dear Anja, we are really pleased to hear you enjoyed your experience with us and thank you … More
1/5
GoogleAs many comments have already noted, avoid JLL. Expect them to hold your deposit after the check out report for no reason. Plucking charges from thin air. Weeks have passed with no indication of the deposit being returned. The service is all well and good when they want your money, but when they need to return your deposit it is a different story. I would suggest all tenants to leave a review after you have your deposit returned. Very unprofessional
Dear Talal, Thank you for your feedback. I am sorry your experience with us was not as we would have expected. I would like to look at the issues you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com Thank you, Eve Larard-Tansley Property Management Team Leader
1/5
TrustpilotJDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID
The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company. Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
1/5
GoogleAbsolutely ridiculous how long they kept my deposit
Dear Armen, I am sorry to read your comments here, I would like to look at the issue you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com Thank you, Eve Larard-Tansley Property Management Team Leader
5/5
GoogleI do not know what I would do without you
Dear Saida, thank you for your kind words and 5 star review! Many thanks, JLL
5/5
GoogleThe quickest and painless renting ever experienced! Special thank you to Amelia for her guidance through all processes from showing the apartment to handing the keys to our future home.
Dear Anna, it’s great to hear that you have had a brilliant experience with your rental thanks to Amelia and she was helpful throughout the process. Enjoy your new home! Thank you, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
