5/5
GoogleRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleTop office in top location, we love it...
5/5
GoogleRating only, no written review.
Agent replied · 29 July 2023
Dear Mina, Thank you for your 5 start rating! … More
5/5
GoogleRating only, no written review.
Agent replied · 29 July 2023
Thank you for your 5 star rating Georgios!
5/5
GoogleWas a pleasure working with Kirsten and Faye. They helped me throughout the process and very friendly. Will recommend to others to go with this agency.
Agent replied · 12 April 2023
Dear Dipti, Thank you for your 5 star review! … More
5/5
GoogleJLL have been a great help to me in finding a flat to rent. They have been supportive and quick to reply at every step and have made what was becoming quite a stressful time simple and painless. I thank all those involved!
Agent replied
Dear Thomas, Thank you for taking the time and sharing your experience with us! … More
1/5
GoogleMade me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.
Agent replied · 20 March 2026
Hi there, I am sorry to read your comments here I and would like to help you to solve the … More
5/5
GoogleExcellent service from star to completion. I would without a doubt use JLL Estate Agent. Catherine Mclaughlin was outstanding in her customer service , efficient helpful and always in regular contact. Highly recommended.
Agent replied
Dear Shirley, It’s great to hear that you have had a brilliant experience with Catherine and … More
5/5
GoogleHave been with JLL for around 2 years so far and have had no problems at all. Catherine Payne has been super helpful and gets back to us really quickly whenever a problem has come up with the property / have any queries with the tenancy. Any sub-contractor repair people we have dealt with have also been really friendly and helpful.
Agent replied
Dear Katie, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleHave been with JLL for the last 10 months and they've been amazing! Catherine Payne has been our property manager and could not recommend her more - always really prompt when we have a request or concern, and always super friendly. Couldn't recommend them more!
Agent replied
Dear Jemma, We really appreciate you having taken the time to post this review. It makes it … More
1/5
GoogleRating only, no written review.
Agent replied · 29 July 2023
Hi there, I am sorry your experience with us was not as we would have expected. As I … More
1/5
GoogleRating only, no written review.
Agent replied · 29 July 2023
Dear Mizanullah, We are sorry to see your 1 star rating, please see my details below if you wish … More
1/5
GoogleUseless over the phone, failure to respond due to excuses which make no sense, overall very unprofessional
Agent replied · 12 April 2023
Dear Damian, I am unable to locate you on our database. Please find my contact details if you … More
5/5
GooglePrompt responses and helpful. Nice service for non-local tenants.
Agent replied · 12 April 2023
Dear Venice, Thank you for your 5 star review, it means a lot to us! Thank you, JLL
1/5
GoogleDo NOT try to rent with this agency, so many problems and impossible to get in touch with before we even got a flat, can't even imagine how bad it would be if I decided to rent with them. AVOID.
Agent replied
Dear Zoovie, Sorry to read your comments here, summer time is extremely busy time and we do … More
5/5
GoogleI had a wonderful experience with JLL. They were helpful every step of the way. Would recommend to anyone!
Agent replied
Dear Becky, Thank you for taking the time out to leave us 5 star review. Great to hear that the team was helpful every step of the way! Thank you, JLL Manchester Team
5/5
GoogleWhen no other letting agencies in Manchester were even answering the phone JLL helped me step by step to find a place.Tjey have great customer service.Thanks so much!
Agent replied
Hi there, We are very grateful for your 5 star review, it means a lot to us! Thank you, JLL Manchester Team
5/5
GoogleOur JLL agent Catherine is very supportive, and we are satisfied and happy to work with her.
Agent replied
Dear Chan, We are very grateful for your 5 start review and for your kind words about Catherine too. JLL Manchester Team
5/5
GoogleFantastic service, new tenant found in 2 days. Katy Henstock was brilliant. Well done JLL
Agent replied
Dear Tony, We are very grateful for your 5 star review, it means a lot to us! Fantastic to hear that Katy has managed to find you a property within 2 days! Thank you, JLL Manchester Team
5/5
GoogleVery lucky to have Catherine Payne as my agent. She has always been quick with her response when I need an answer. A very responsible agent!
Agent replied
Dear Florence, Feedback like yours is very valuable to us! Thrilled to hear that Catherine has been helpful, professional and responsive! We will make sure this lovely review will reach her! Thank you, JLL Manchester Team
5/5
GoogleI wouldn't hesitate to recommend Zoe at JLL Estate Agents. She was really professional and approachable, easy to contact and was really speedy at providing us with updates on our purchase. Thank you!
Agent replied
Dear Chloe, Your review means a lot us. We work hard to deliver a great service and we are pleased to hear we have achieved this thanks to Zoe, we will make sure she will receive the recognition he deserves! Thank you, JLL Manchester Team
5/5
GoogleJust recently moved into my new rental apartment and can't speak highly enough of the service received from Hanan at JLL. She was extremely responsive, managed to fit me in for a same day viewing, provided valuable advice and overall a massive help throughout the process from start to finish. Thank you so much Hanan and team! Highly recommend!
Agent replied · 1 June 2023
Dear Simon, thanks so much for sharing your feedback about your recent search with Hanan, glad to hear she was responsive was good at giving advises and was helpful, we will make sure this will be passed on to her. Thank you, JLL
5/5
GoogleI have never experienced a service like I did with Adnan. He helped me find a flat to my specific requirements. He was not pushy-just kind, genuine and honest. I also contacted him for advice when I was looking at other properties as I valued and trusted his opinion. He helped me above and beyond with the purchase of my property and could not recommend this estate agent enough. All the staff are friendly, welcoming and I will be using them again. Thank you to Adnan and all the team at JLL
Agent replied · 7 April 2023
Dear Netta, it's always amazing to hear that we've been successful in our goal of providing our clients with the best possible experience thanks to Adnan. We will make sure to pass on your feedback to him and the team. Thank you, JLL
5/5
GoogleHad a very pleasant and smooth renting experience through them. Special shoutout to Hanan Qassem for being very friendly and helpful throughout the whole process.
Agent replied · 7 April 2023
Dear Sami, we are happy to hear you had smooth renting experience at JLL thanks to Hanan, we hope you will enjoy your new home! Thank you, JLL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
