Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks to all involved in our recent house sale, especially Donna and Kerry, you made a potentially highly stressful process much less so, much appreciated and would be quick to recommend you to others.
Thank you for your review Marie, we really appreciate it and are pleased you've been happy with the service!
4/5
GoogleThe renewal of the tenancy of our flat was undertaken quickly and efficiently and we were kept up to date at all times. Thank you Jess.
Thank you Diana for the Five Star Review, Jess really appreciates your feedback.
5/5
GoogleWhat an amazing team. Thank you to all at the Kingswood branch. Kept my fully updated with my sale, constantly liaising between solicitors to keep me informed. Highly recommended.
Thank you for your review Carol, we hope you're settled in your new home!
5/5
GoogleAccurate valuation along with good photos and marketing resulted in a quick sale. The dedicated sales progression team then pushed the sale the whole way, communicating with the solicitors regularly to ensure things were moving in the right direction. I will be using them again.
Thank you for your review Jamie, much appreciated!
5/5
GoogleA great experience selling our home through the C J Hole Kingswood office recently. Particular thanks to Kerry for her commitment and time spent on progressing our sale. She really went the extra mile and made sure we were updated throughout. Excellent communication - thank you!
Thank you for your review Shelley, we really appreciate it!
5/5
GoogleCarys has done really well renewing our tenancy.
Thank you Jenny for taking the time to give us Five Stars, Carys and the Team really appreciate the feedback.
5/5
GoogleI had my viewing with Callum and he’s a great host and he also explained a lot about the property to me, 5⭐️
5/5
GoogleCallum was professional and friendly for the letting viewing. All phone and email communication was fast and easy. Thanks!
5/5
GoogleCallum provided a lot of details about the property (renovations to be expected, etc), and was able to answer all the questions we had at the time, which was really useful
5/5
GoogleAttended a viewing with Callum Barber, who helped us get a great feel for the property and answered all of our questions. CJ Hole has made the whole process very easy to arrange and attend the viewing.
5/5
GoogleGeorge was very pleasant showing us around a property and was extremely knowledgable and able to answer any questions. He was also able to advise on other properties nearby that might be suitable for us. Very pleasant and efficient.
5/5
GoogleOur viewing was extremely pleasant, and Callum was fantastic. Was ready to answer any questions we had and even provided useful information on the property unprompted. All experience with CJ Hole has been extremely positive so far
5/5
TrustpilotThank you Kerry and Team
A great experience selling our home through the C J Hole Kingswood office recently. Particular thanks to Kerry for her commitment and time spent on progressing our sale. She really went the extra mile and made sure we were updated throughout. Excellent communication - thank you!
5/5
GoogleFrom the start the service I had from CJ Hole in Kingswood was excellent. Adam came to value my house and was upfront and honest with me unlike other estate agents who came to quote. I really appreciated being contacted weekly to advise me of what was happening with the sale, what solicitors were doing, any hold ups etc. I cannot recommend this branch of CJ Hole highly enough. Thank you all for taking the stress out of my house sale.
Thank you for your review Ceri, it's very much appreciated and we're pleased you were so happy with the service received whilst selling your house. Wishing you all the best for the future.
5/5
GoogleHad an excellent experience with Ethan. I dropped in to CJ Hole's office a few days after just arriving in the country and he kindly explained the whole leasing process to me. When I later decided to rent one of their properties he answered all my questions and requests in quick order.
5/5
GoogleWould highly recommend CJ Hole! Had a fantastic viewing with Liam on Friday - he was great! Thank you Liam :)
5/5
GoogleWe had an exceptional experience with CJ Hole, and Rowena was absolutely fantastic! She went above and beyond to guide us through the process of buying our property, making everything smooth and stress-free. Her professionalism, knowledge, and patience were outstanding, and we felt supported every step of the way. We can’t recommend Rowena highly enough, thank you for all your help!
Hi Eli, Thank you for the amazing review. Rowena and the team very much appreciate your kind words and we wish you all the best in your new home. Thank you, Rowena and the team at CJ Hole Downend.
5/5
GoogleDaniel was friendly & approachable, ready to answer any queries. There was no feeling of hard-sell, I would recommend him for any future searches.
5/5
GoogleDan has been very helpful and friendly with the viewings he has done with us. He's very informed about the properties and the local area, and has been helpful with any follow up questions we've had.
1/5
GoogleI would not want to live anywhere that is connected to this agency! I was unfortunate to have to rent with them for 3 years and to say the service from the agents was awful, would be a VERY big understatement. I have too many issues to be able to list but the biggest issue myself, my family and many other tenants had with the agency is their treatment of student tenants! Just an example of one of the many times their treatment was terrible - As a student accomedation wifi is a very important service, across my 3 years I believe we had SEVERAL instances where we had no wifi for weeks at a time. This caused stress to a building that holds around 80 students, this wouldn't have been as big of an issue if when the issues were reported we were taken seriously! BUT NO! Instead we were told as only a handful of flats had gone onto fixflo to report it, it was not a high priority issue. It felt only when reports were sent to our university were solutions finally raises. I remember a few people sitting outside of the closest uni campus at 8pm to use the wifi to submit Essays due that night or the next morning. The overall treatment of students deserves ZERO STARS! Many of those who had been put in the unfortunate situation to need to contact them can also atest to this! Never taking any issues we (the students) brought up seriously, always needing to get the university involved or even our parents/guarantor to actually get anything sorted was proof of this! Knowing what I know now, If I had another choice of accommodations that myself and my family were comfortable choosing I would have pick it in a heart beat! But unfortunately, we did not feel comfortable choosing the other terrible accommodations either. It really was the definition of "The best of a bad bunch". If you have to edure your time, just like I did, I really empathise with you! My time at the accommodation was overall great otherwise but being as I'm specifically reviewing CJHole, they get a 1 star from me and my family Hope this help someone else at UCW when looking at Parkside House.
Hi Kimberley, We are sorry to hear that you are unsatisfied with the service that we provided throughout your tenancy and we welcome feedback good or bad so that we can learn and grow as a company . We want to assure you that we do take all of our tenant’s feedback/correspondence very seriously and will always endeavour to reach out to landlords as soon as possible to find a resolution and put it into prompt action wherever possible. We appreciate that you have now vacated the property, but if you do wish to discuss your concerns further, please don’t hesitate to reach out. Kind regards CJ Hole.
5/5
GoogleHeartfelt gratitude to Shelly and the rest CJ Hole team for an excellent job. You guys are a professional team and made the process less stressful for me. Shelly thanks for your kindness and prompt response to all my queries, also massive thanks for my box of goodies. 😊 Keep up the great work guys.
5/5
GoogleThe best team! Eva & Kerry worked tirelessly when we had challenges & delays. They were impeccable when it came to keeping in touch & making me feel comfortable reaching out when I needed. As with thier job they get the brunt of clients disappointments, but they kept me optimistic, cheerleading me when needed but professional throughout. Thank you again!
Thank you so much for your review Billie, it's much appreciated. Hope you're settled and enjoying your new home!
5/5
GoogleI bought a house recently and CJ Hole were the estate agents. I must say, they were absolutely fantastic. Kerry and her team were so helpful and professional. I had no issues whatsoever and I cannot speak more highly of them. You always hear horror stories when buying a house, but CJ Hole allayed any of those apprehensions! - 5 stars. Highly recommend.
Thank you so much Corey, we're so pleased you were happy with the service and hope you're enjoying your new home!
1/5
GoogleRented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
