Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks v much to Andy and Karly for doing a superb job for ushering through our purchase of an amazing flat on Portland Sq...! Both solicitors needed the odd gentle nudge and Karly was totally on top of them, which we are very grateful for. Thanks and Merry Christmas to the CJ Hole team 🎅🏽 …
Hi Stefan, We really appreciate the kind review. We are really delighted to have assisted with the process. We hope you and Rita had a great festive season too.
5/5
GoogleThe team at C J Hole were extremely helpful with the recent sale of our relative's house. It was a long process (due to power of attorney, then probate - no fault of the estate agents), and they kept their enthusiasm and professionalism constant throughout. They also helped with contact details for local tradespeople, as and when we required. It was always easy to reach them by phone/email, they responded quickly and efficiently, and kept on top of things at all times. Highly recommended.
5/5
GoogleLiam arrived promptly and was very friendly. He had an excellent knowledge of the property history, build and area. He was able to answer all questions asked.
5/5
GoogleBought our first property through CJ Hole and the process with them was relatively straightforward. First, we had our viewings with Keiran and found our house. He was polite and very communicative, never left me waiting for a response. He arranged a few more viewings for us whilst we were sorting out the legal bits and another lady who works part time (forgot her name) sometimes did the viewing. Both were polite, gave us all the info they had and didn't rush us when viewing our house. Once we had moved along more into the process, we worked with Karly who actually seemed to know what was happening more than our solicitor at times. She kept me informed, was very communicative and helped chase those who needed to be chased in the end so we could complete before Xmas. We even got a bottle of prosecco in the end when collecting the key. We weren't expecting it all and really appreciate the gesture, thank you! Very thoughtful. Sorry we are unable to return the gesture, but we hope this review makes you feel appreciated.
Thank you so much for the kind words Hope. So pleased you felt supported through the process. Yes, it really does make the team feel appreciated. We hope you are very happy in your first home.
5/5
GoogleCallum was friendly and really informative. Shared lots of information beforehand and was knowledgable during viewings. Would recommend.
5/5
GoogleI was shown round a viewing today and the staff member (Callum Barber) was really friendly and helpful in answering all my questions. Would rec-commend!
5/5
GoogleI had a great experience viewing a house with CJ Hole. Callum has been really helpful to promptly arrange the viewing and to show me around the property. He was friendly and answered all the questions I had. The rental market can be a bit stressful to navigate but this has made the whole process stress-free and enjoyable. Thank you!
5/5
TrustpilotCallum show me around a property today…
Callum show me around a property today and what great service he was answering all the question and felt very welcome thank you so much
5/5
GoogleDaniel was a great help yesterday. Excellent communication skills and indept knowledge, helped with our viewings and gave a well detailed advise. Great guy!!
1/5
GoogleThe worst estate agent I have ever dealt with. At the beginning of my property purchase process, they relentlessly pressured me for updates, asking if I had received the searches, if the mortgage offer was in, and constantly following up on these matters. As requested by them, I worked diligently to ensure the mortgage offer and searches were completed promptly. However, once these were done, their behavior changed completely. They informed me that the landlord had issued an eviction notice to the tenant, but they repeatedly misled me with false deadlines. Eventually, they admitted that the landlord was only just beginning the proper eviction process. Their lack of professionalism was astounding. They were extremely attentive at the start when they wanted my updates, but after I fulfilled their requests, they became unresponsive. I had to physically visit their office numerous times to get updates, only to be told they would speak to the vendor and get back to me. Their communication was disorganized, and they failed to provide clear or timely information. If they were uncertain about the tenant leaving, they should have consulted the vendor, obtained a clear picture, and informed me honestly. Instead, after wasting my time, they suggested I look for another property, by which time it was too late to find something suitable. Because of this agent and the vendor's poor handling, I had to re-submit my mortgage application, pay for a new application, and may also have to pay for another lender’s valuation. This is utterly unacceptable. The estate agent clearly had no control or understanding of the situation with the vendor and provided no proper updates. On the other hand, as a buyer, I was pressured incessantly, unnecessary calls to my solicitor and mortgage broker, creating stress and urgency on my end, while they failed to manage the vendor’s responsibilities effectively. If you're considering purchasing a property through this agent, I strongly advise you to only pursue empty properties. Once your offer is accepted, they lose all interest in supporting you. Terrible experience, unprofessional, disorganized, and completely lacking in accountability.
I understand the outcome was disappointing for everyone involved in this transaction, however, I’m disappointed at your overview of the process, incorrect information and that some critical details have been missed, including the requirement for a court order. You state that you ensured mortgage offer and searches were completed promptly, I’m sorry but this is completely incorrect. Your offer was originally accepted in November of 2023 and 6 months later, you were still unable to obtain a mortgage offer for the property. You were aware from the initial viewing that the property was tenanted, and the sellers were upfront with the fact that they would not be issuing notice to their tenant until you had secured a mortgage offer for the property. I’m sorry that you did not appreciate the chasing, however a mortgage offer is usually obtained within the first few weeks of the process, not months and we would not be acting within the best interest of our clients, or doing our job correctly if we did not follow up on this. It is not normal to still be trying to obtain a mortgage offer over 6 months after a sale is agreed, when most sales reach completion within 3 months. We were unable to obtain updates from either yourself or your mortgage advisor, waiting weeks and sometimes months for a response. For this reason, the sellers aborted the purchase to yourself and began re-marketing the property. 2 months later and you contacted us to advise that you finally had your mortgage offer and wished to continue with the purchase. Once this had been confirmed, we advised our seller to give notice to his tenant, which he did. Unfortunately, the tenant remained in the property past the tenancy end date, meaning the sellers needed to commence court proceedings to obtain vacant possession. We updated through every step of this process and whilst I appreciate they may not have been the updates that you wanted to hear, they were the updates and therefore all we could provide you with. We are not managing the tenancy and can only pass over the information provided to us by the sellers. Court proceedings are not a quick process unfortunately and very few updates can be given until a court date is provided, and the case is heard, which can often take several months. We informed you of this and the expected timescales on multiple occasions, we also responded to your emails extremely promptly (usually within an hour or two of them being received) and we empathised with the position you were in. You visited our office on two occasions, both times you had already had an update from us that same day and attended the office in the hope of being told something different. Whilst it’s never nice to deliver bad news, it’s far better to have the truth and transparency than to be led to believe something that it false. Unfortunately, court proceedings are out of our hands and neither ourselves nor the sellers could do anything further to speed this process up. Instead, we advised you several months ago that given your tight timescales, you may be better to find an alternative purchase and our seller would understand if this what you decided to do. You chose not to do this and to continue to wait, so I do not understand how we could have provided you with any more information or could have been any more transparent than we were. Your review is a stark difference to all the other reviews from our clients. We pride ourselves on the service we give to all our clients, particularly once a sale has been agreed and whilst I’m sorry that you have not been happy with the service provided, I do not agree that we were at fault here and unfortunately certain parts of the process are out of our hands, court proceedings particularly. Whilst I do not appreciate the false information provided in your review, I wish you the best for the future and your new purchase. If you would like to discuss this further, please contact me on Eva.Lacey@cjhole.co.uk., Sales Director.
5/5
GoogleAlex kindly showed us around two properties last week. During the first visit the tenant at the property was unaware of the visit. Alex was then able to calmly and professionally manage the situation, explaining to the tenant that the viewing had been agreed with another tenant at the property. Alex was prompt and ready to answer all relevant questions about each property we visited, we would be happy for him to show us around any more in the future.
5/5
GoogleBoth Lorraine and Jasmin from CJ Hole's Henleaze branch made purchasing our home as stress free as possible. They were both quick to respond to questions and good at chasing things down when there was a hold up. Thank you for your help!
Richard, thank you for the review. We appreciate you leaving such a great one. Enjoy your new home. CJ Hole Team
5/5
GoogleWe have had the best experience with CJ hole and Lorraine specifically. Lorraine went out of her way at every step of the process to keep us in the loop and to negotiate a faster sale for us. I cannot thank her enough. As first time buyers the fantastic service we received from Lorraine really put our minds at ease. Lorraine was so kind to us and it helped so much to ensure that we didn’t get overwhelmed during the buying process. I 100% recommend and thank you!
Hi Maelo, we are very pleased to hear you've experienced our fantastic service and even more pleased to know that you will recommend us to others. Thank you! Enjoy your lovely new home. CJ Hole Team
1/5
TrustpilotTerrible Experience with 8 Regent Street, Kingswood, Bristol, BS15 8JS Branch
The worst estate agent I have ever dealt with. At the beginning of my property purchase process, they relentlessly pressured me for updates, asking if I had received the searches, if the mortgage offer was in, and constantly following up on these matters. As requested by them, I worked diligently to ensure the mortgage offer and searches were completed promptly. However, once these were done, their behavior changed completely. They informed me that the landlord had issued an eviction notice to the tenant, but they repeatedly misled me with false deadlines. Eventually, they admitted that the landlord was only just beginning the proper eviction process. Their lack of professionalism was astounding. They were extremely attentive at the start when they wanted my updates, but after I fulfilled their requests, they became unresponsive. I had to physically visit their office numerous times to get updates, only to be told they would speak to the vendor and get back to me. Their communication was disorganized, and they failed to provide clear or timely information. If they were uncertain about the tenant leaving, they should have consulted the vendor, obtained a clear picture, and informed me honestly. Instead, after wasting my time, they suggested I look for another property, by which time it was too late to find something suitable. Because of this agent and the vendor's poor handling, I had to re-submit my mortgage application, pay for a new application, and may also have to pay for another lender’s valuation. This is utterly unacceptable. The estate agent clearly had no control or understanding of the situation with the vendor and provided no proper updates. On the other hand, as a buyer, I was pressured incessantly, unnecessary calls to my solicitor and mortgage broker, creating stress and urgency on my end, while they failed to manage the vendor’s responsibilities effectively. Kerry Ray and Eva Lacey were the worst sales progressors I’ve ever dealt with. Their lack of professionalism and responsiveness was incredibly frustrating, especially during critical moments when I needed updates or assistance. Communication was poor, and they consistently failed to provide proper responses or timely support. I expected much better from individuals in this role, but unfortunately, my experience with them was nothing but disappointing. If you're considering purchasing a property through this agent, I strongly advise you to only pursue empty properties. Once your offer is accepted, they lose all interest in supporting you. Terrible experience, unprofessional, disorganized, and completely lacking in accountability.
5/5
TrustpilotAll the details are provided by the Max wotton
Rating only, no written review.
5/5
GoogleVery friendly, easy to talk to, very professional. Highly recommend them.
Lovely to hear of your experience so far Kim. Thank you for providing such a glowing review.
5/5
GoogleThanks to Edward Thornton at CJ Hole Bishopston Branch for the excellent sales service we have received. He goes out of his way to get things done. Thanks for the polite, effective & efficient communications.
Ed is thoroughly delighted to hear of your kind words. We as a team always strive to look after our clients and Ed has certainly achieved. Thank you again for taking the time to provide your review.
1/5
TrustpilotDiscriminatory and unprofessional estate agent
I requested a viewing with this estate agent who simply ignored my request. I called them which clearly caught the unprofessional man at the end of the phone off guard as he dropped the phone and proceeded to mumble. I asked to view the property again to which he went through some screening questions which I had already provided via email. He asked me if I had a child and then went on to ask the age of my child. This is indirect discrimination under the Equality Act 2010. He proceeded to ask me further questions which I told him he already had in writing and that I wouldn't repeat. I then requested a viewing for a set date which he stated was "not how it worked" and that he would need to "check when the tenants were free". Usually I would accept this, however this was an empty property that had been on the market vacant for some time. I would never go back to this estate agent based on this short phone call, they have openly discriminated and lied.
5/5
GoogleMany thanks to Max for helping me find my new home. I cannot fault anything in the process as it was super speedy and straightforward.
5/5
GoogleWe both sold and bought houses recently through CJ Hole in Henleaze. Buying our new house was very easy but the sale of our old house took some time due to the buyer's chain and various issues they had that they wanted resolved. Throughout it all Lorraine was fantastic, always communicated well and was endlessly patient! We got there in the end and can't fault the great work that Lorraine and the rest of the team put in! Thanks so much!
Hi Rabumonkey! This review is great - thank you so much for leaving it. We're glad to hear you can't fault our service! Please use us again when the time comes. Enjoy your new home. CJ Hole Team
5/5
GoogleRating only, no written review.
Robin, thanks for leaving a 5 gold star rating - much appreciated. CJ Hole Team
5/5
GoogleVery happy experience using C J Hole (WSM) to sell my house. All staff were very proffessional and responsive to my needs and well informed on progress of sale and fulfilled their remit extremely well - always keeping me well informed along the way and managed buyers chain issues with speed and clarity - highly recommended
5/5
GoogleI was shown around by a very friendly helpful guy called Callum, it was easy to discuss things with such a considerate person, and reassuring to have good follow up by email.
5/5
GoogleViewed a rental property today with Callum. Great email/phone contact ahead of the viewing and he was super friendly in person. Most importantly, he answered all my questions honestly which helped in making my decision on the property. Looking forward to hearing back from him soon!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
