Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleChris & Gareth were very professional, friendly & patient with us in selling our late parents’ house. It was a bumpy journey in that we had to wait for probate then Deputyship, then our mother sadly passed away too, the list goes on & on but both Chris & Gareth were our rock! Our purchasers were patient too & waited, & waited…
As soon as Gareth came to value the house I was at ease with him, he wasn’t pushy, no pressure. Just genuine interest & honesty from them all the whole way.
Their advice on our asking price was spot on too, we had a couple of viewings before we had our firm offer, very soon, it was quick.
Consequently I now recommend CJ Hole to everybody!
Zena · 11 January 2025 · CJ Hole Worcester
★★★★★ 5/5
GoogleThis was my first long term let in the UK, having lived in Australia for most of my life. Chloe and the team were absolutely brilliant, and Emma was an absolute star answering all my questions and helping me navigate the 'bureaucracy' of renting here. I can't thank them enough. Superstars. Very highly recommended.
David · 11 January 2025 · CJ Hole Clifton
Agent replied · 28 January 2025
Thank you for the Five Star Review David, Chloe, Emma and the whole team really appreciate your feedback, we hope you will be happy in your new home!
★★★★★ 5/5
TrustpilotGreat viewing with Max
Max helped to show me around a property today and was very friendly and efficient, answering all my questions quickly and in a positive way - thank you! Would recommend CJ Hole on this basis.
Lisa · 11 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleGreat viewing with Max. On time and provided all the info I could wish for.
Matt · 11 January 2025 · CJ Hole Southville
★★★★★ 5/5
TrustpilotGreat viewing with Max
Great viewing with Max. On time and provided all the information I could wish for. Super quick and efficient with email correspondence too.
Matthew · 10 January 2025 · CJ Hole Southville
★★★★★ 5/5
TrustpilotAs a landlord I have been very happy…
As a landlord I have been very happy with the service received from Callum Barber at C.J.Hole, Southville. After viewings I was provided with a list of interested tenants with their details and once chosen I left everything in Callum's capable hands. Couldn't be easier.
Sara · 10 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleWe had a lovely flat viewing today with Callum Barber who was informative and punctual.
Iona · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleCj hole has always been very efficient with viewings and has helped me out a lot trying to find a new flat. Max showed us around and he was very nice and helpful!
Rudie · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleMax was very friendly and helpful getting viewings organised. Highly recommend using CJ Hole and Max to find a place.
Tim · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleHad a viewing with Max W. on the 7th January. Great viewing, contact from CJ Hole from my initial rightMove enquiry has been brilliant. Max was smart and professional, had all the information about the flat I viewing to hand to answer … More
Lou · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleFantastic experience, communication and service are top tier. Callum displayed attentive care when leading the viewing, great property knowledge and all questions answered! Highly recommend.
Max · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleHad a viewing with Callum and he was very friendly and accommodating throughout the whole process!
John · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleGreat experience. Thank you to Liam for being very communicative ahead of a viewing and also very informative and patient during the visit :)
Beth · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleI was shown around to view an apartment property. The agent was friendly and informative, not just of the property, but the local area as well. He was open about the property and answered all my questions thoroughly.
Lilly · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleCj hole has always been very efficient with viewings and has helped me out a lot trying to find a new flat. Max showed us around and he was very nice and helpful!
Rudie · 9 January 2025 · CJ Hole Southville
★★★★★ 5/5
TrustpilotWhether buying or renting...
Whether buying or renting I would recommend CJ Hole. They've helped us find both rental and purchasing homes and have always been very approachable and helpful.
Tim · 8 January 2025 · CJ Hole Southville
★★★★★ 5/5
TrustpilotEach property comes with a free copy of Wrestlemania
We've had three property viewings with CJ Hole, all of which were with Callum Barber. Callum was extremely helpful in providing us with all necessary details and even extra tidbits on each property we viewed, good to have a laugh with as well which was one of the reasons we decided to focus our property search with CJ Hole. Overall pleasant experience and glad to say we finally found a property that suited us!
Caleb · 8 January 2025 · CJ Hole Southville
★★★★★ 1/5
GoogleI had an extremely disappointing experience with CJ Hole and would not recommend their services.
I initially chose CJ Hole because Sam Grey, the agent I met, seemed less pushy compared to others during the initial valuation. I explained my tight timeline, as I had a six-month window to sell the property before needing to renew my mortgage. Unfortunately, the process fell far short of my expectations.
The property was listed at the recommended price, but it appeared so far down on Rightmove that it was overshadowed by older, stagnant listings. Despite this, I heard nothing from the team for six weeks, no updates, no viewings, and no proactive communication. When I finally received a call, it was from someone I’d never previously interacted with, informing me that I should reduce the price because there were better options available on the market.
When I asked about the strategies being used to generate viewings, such as boosting the ad, creating a video tour, or leveraging social media, I was told that none of these steps had been taken. Instead, the first and only suggestion was to lower the asking price. While I was open to adjusting the price, I needed to have confidence that all other options had been exhausted, which clearly wasn’t the case.
CJ Hole also promised thorough feedback, but after two months and just one viewing, the only feedback I received was vague and unhelpful: "Liked the kitchen/area, not enough light."
The handling of property viewings was equally concerning. When I asked who would be showing the property and whether they were familiar with it, I was told it would be someone who had never visited it before. My concerns were brushed off with assurances that they would arrive 10 minutes early. How can an agent confidently showcase a property they’ve never seen?
To make matters worse, a simple request to leave the keys at the property wasn’t followed, leaving me without keys to my property over the weekend as the office is closed on Sundays.
After I decided to terminate the contract and provided clear instructions on the end date, CJ Hole failed to follow through. A month later, my property was still listed on Rightmove and OnTheMarket as a "new listing" despite it being one month past the agreed removal date. I was told this was due to a technical issue, but it went unnoticed by their team for weeks. This mishandling undermined my efforts to transition to a more competent agent and left my property stale on the market.
While the market may be challenging, the lack of attention to detail, poor communication, and failure to follow basic instructions have caused significant frustration. My interactions with Sam Grey were particularly exasperating, it felt like pulling teeth to get a action.
Don’t be misled by their "family business" approach. Their service lacks professionalism, customer care, and effective strategy. Save yourself the trouble and opt for one of the many other capable estate agents in Bristol.
Hayley · 8 January 2025 · CJ Hole Brislington
Agent replied · 18 December 2024
Firstly, we take great pride in providing a personalized and thoughtful approach to each client’s property sale, which is why we carefully discussed your situation and timeline during the initial meeting.
With regard to the lack of communication you mentioned, we did attempt to keep in touch throughout the process. When we reached out to suggest a price adjustment, we were simply acting on the current market conditions and the feedback from potential buyers.
We also regret the misunderstanding regarding property viewings. Our team is highly trained and, although it may have been someone who had not previously visited your property, they would have been briefed thoroughly. Our goal is always to ensure that prospective buyers receive the most accurate information possible.
As for the technical issue with your listing after you decided to terminate the contract, we acknowledge that there was a delay, but this was an isolated incident and not a reflection of our usual service standards. We’ve since addressed the matter to ensure it doesn’t happen again.
Once again, we thank you for your feedback. We believe we made every effort to assist you in selling your property, and we are sorry that you feel the service didn’t meet your expectations. I hope that our telephone conversation today, does help to address your concerns, but if you would like to discuss your experience further, we are happy to do so.
★★★★★ 5/5
TrustpilotMax Wotton was really friendly and…
Max Wotton was really friendly and informative! Very smooth and insightful viewing!!
Cyan_leigh · 7 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleCallum was so helpful today
Oula · 7 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleGreat and very friendly service providers and authentic estate agency really appreciated
Asad · 7 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleWe sold our house with CJ Hole and they also helped us to find our next home. Everyone was always helpful and it was usually easy to get to talk to someone when we needed too. Our chain was complicated and Lulu from the after sales team was … More
Krissy · 7 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleReally good, Callum helped us get into a house on short notice.
Adam · 7 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleGreat agency and a big thanks especially to Callum who is lovely helping me on the lookout for a space to call home! Recommended!!!
Francesca · 7 January 2025 · CJ Hole Southville
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
