Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThis is one of the best agencies I’ve ever dealt with. The team is incredibly helpful, patient, and professional throughout the entire process. We had the pleasure of meeting Lizzie, who went above and beyond to show us properties and ensure all our questions were answered. Her friendly and knowledgeable approach made the experience truly enjoyable. I’m so grateful for her support and highly recommend this agency to anyone looking for excellent service!
Thanks Lizzie
Safoura · 23 January 2025 · CJ Hole Kingswood
Agent replied · 28 January 2025
Thank you for the Five Star Review Safoura, Lizzie and the team really appreciate you taking the time to write such lovely feedback!
★★★★★ 5/5
GoogleI have been in contact with quite a few rental agencies in Bristol recently and these have been the most efficient, helpful and polite I have encountered, would definitely recommend.
Tamar · 22 January 2025 · CJ Hole Bishopston
Agent replied · 28 January 2025
We really appreciate the feedback Tamar, thank you for taking the time to write us a Five Star Review!
★★★★★ 5/5
GoogleWe had a constructive morning viewing three properties with Matt. He was very friendly and helpful, giving us plenty of time to look around and discuss the options. We loved the first property we viewed but sadly we realised we couldn’t afford the building work required to make the most of its potential. It was good to be able to have a thorough viewing of the house and the garden. Many thanks to Matt.
Niki · 22 January 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleEva and her team provided a superb service throughout the sale of my property. This was not straightforward: the property is old, and several issues emerged during the sale process. This was compounded by me living abroad and not being available to assist.
The CJ Hole team set a realistic selling price, which attracted a large number of offers. All through the selling process Eva provided friendly, clear and professional advice. Her chivvying of the buyers and their solicitors helped to keep things moving. Her regular communication helped to allay any uncertainties and was always pitched at the right level of detail.
All in all I couldn’t have asked for better. Thank you!
Ralph · 21 January 2025 · CJ Hole Kingswood
★★★★★ 4/5
GoogleWe recently did a house viewing with Callum who was professional, calm, polite and answered all our questions.
Riffraff · 21 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleFirst class service from start to finish.
Really friendly, helpful staff. They were quick to get to work, easy to contact, swift to respond and all highly capable, knowledgable, efficient and a pleasure to work with.
Harry · 20 January 2025 · CJ Hole Clifton
★★★★★ 5/5
GoogleRating only, no written review.
Rob · 20 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleTom at CJ Hole was great !
He really worked to sell my house! Took consideration of all my comments and concerns!
And.to prove it i had 2 viewings booked within hours of it being posted , 12 viewings booked in a week and sold in 2 weeks STC.
Thank you 😊
Mike · 19 January 2025 · CJ Hole Downend
Agent replied · 22 January 2025
Thank you Mike, the feedback is very much appreciated. Cj Hole Downend
★★★★★ 5/5
GoogleI would like to take this opportunity to thanks Lauren G and Olivia for their truly amazing services. Indeed, the situations were not ideal when various incidents happened, but they solve all the problems and arrange maintenance very promptly and effectively. Truly amazing service!
Tramy · 19 January 2025 · CJ Hole Clifton
Agent replied · 28 January 2025
Thank you for the Five Star Review Tramy, both Lauren and Olivia really appreciate the feedback!
★★★★★ 1/5
GoogleTL;DR: Please please do not rent any property associated with CJ Hole or DPL Partnership Limited!
N.B. I am not naming the CJ Hole employees I have dealt with because I don’t want them to get into trouble with their boss. The issues I list are probably more systematic and not the fault of individuals. I’m sure the people who work for CJ Hole are lovely people in other aspects of their lives, they just have the misfortune to work for a terrible company!
The flat I live in is extremely overpriced, which is of course DPL Partnership’s fault, but in this case you would expect good service from the property management. I am a full time university student who also has to work 20 hours a week, therefore I was hoping to live somewhere where issues are dealt with in a timely manner - this is certainly not the case! I am also diagnosed with OCD, autism and social anxiety, which has probably made matters worse. However, speaking to other people living in my block, my experience unfortunately seems to be the norm.
When I first moved in, the flat was extremely dirty, even though CJ Hole said it had been professionally cleaned. The communal areas, such as the washing room, are also always filthy.
As the building I live in is very cheaply built, things frequently break. Again, this is not CJ Hole’s fault, but they take an extremely long time to fix anything (generally over 3 months), and never provide compensation. Here are a few examples: extractor fan, leaking roof, tumble drying machines and bathroom wall (which I’ve asked to be fixed for over 6 months!). When contractors do come to “fix” things, they generally do a poor job - once a contractor defecated in and blocked my toilet whilst I was not there!
Here is a case study which I believe perfectly illustrates my point:
There is only one lift for the whole building, and this has been out of action for over 2 months. Now normally, this would be perfectly fine by me because I don’t mind walking, however I recently dislocated my knee and so am not able to climb up to the sixth floor where I live. Because of this, I am currently living in a youth hostel (which I chose instead of a hotel so it’d be cheaper for the landlord). When I asked to be reimbursed, they took a very long time. Furthermore, when they found out that my sister is staying in my flat whilst I’m away (which they discovered by spying on her using the security cameras), they demanded the money back, threatening legal action.
To summarise, CJ Hole is a dishonest, lazy, incompetent and ruthless company which takes advantage of vulnerable people to make a profit for their landlords. I know that the housing situation in Bristol is awful, so like me you may have no choice, but if you do, I urge you to not rent anywhere managed by CJ Hole, or owned by DPL Partnership Limited. Good luck house hunting, I hope you find somewhere. :)
Claudia · 19 January 2025 · CJ Hole Clifton
Agent replied · 22 January 2025
We are sorry to hear about the experience you have had with us.
We are committed to providing exceptional service and ensuring the satisfaction of all our tenants and it is disheartening to hear that you feel we have fallen short. We value your feedback, as it plays an important part in helping us identify areas for improvement and maintain the highest standards of service.
We would greatly appreciate the opportunity to address your concerns in more detail. Please do not hesitate to reach out to us directly at your earliest convenience so we can understand your experience and take the necessary steps to resolve the situation.
Thank you for bringing this to our attention and we look forward to speaking with you. Kind regards, Olivia
★★★★★ 5/5
TrustpilotVery helpful service!
Max was incredibly helpful with our viewing process today! Very concise and clear throughout. Made the viewing very calming and removed the worry of getting into the rental market in Bristol. Thank you very much for your help today!
Mathew · 18 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleKerry has been fantastic throughout my purchase. She would contact solicitors regularly on my behalf and get updates and pass them onto me. Highly recommend CJ kingswood.
Darell · 17 January 2025 · CJ Hole Kingswood
★★★★★ 5/5
GoogleI had the pleasure of having Max assist me today, and I couldn’t be more grateful for his help. He accompanied me to view a house, and his support made the whole process so much easier. Max was incredibly friendly, approachable, and … More
Farman · 16 January 2025 · CJ Hole Southville
★★★★★ 1/5
GoogleIncreasingly frustrated with the service we have received and the standard of the property we rent through them.
When moving in, the house had not been cleaned at all. Which was a big surprise since we were charged a cleaning fee. There were things left from the previous tenants and there hadn’t even been a vacuum run over the carpets or a cloth over the kitchen counters. You could see crumbs from where the previous tenant had their toaster. The kitchen has cupboard doors hanging open as they are in such bad condition they don’t keep shut. There is mild on many of the walls and in the cupboards which is to be expected in an old cottage but this had not been cleaned or treated at all. There is paint pealing of the walls very badly so it is clear they didn’t repaint after the last tenants who had been in the house for nine years.
We have had quick responses for some of the issues reported however other things such as the hot water not working in the shower and our hob only having one working ring that trips the electrics every time you used it took far too long to get sorted.
And now our boiler has broken and we have been without heating or hot water for 3 days in minus degree weather (one night it reached -7). I have called the office and been promised call backs which never happens.
I am furious with the service we have received and would never recommend renting through CJ Holes.
Emma · 16 January 2025 · CJ Hole Cheltenham
Agent replied · 25 January 2025
Dear Emma
Thank you for your feedback and we're very sorry that you have experienced issues since your tenancy commenced.
With regards to the cleaniness of the property your feedback is the first time we have been made aware of this since you moved in (October). Your landlord has offered to compensate you for the cleaning issues and my colleague will contact you with the details.
The boiler/hot water issue was reported on 13th January and a contractor was instructed on the same day. They contacted you and arranged an appointment to visit on 15th January (we also sent you an e-mail on 13th confirming the contractor would be in touch). We understand from the contractor and report they have forwarded to us that this issue was owing to new LPG gas cylinders being installed and the UPSO valve not reset. I understand you admitted to them you did not know you had to reset this hence the reason the boiler was not working with no not water.
If you have any further questions or queries please do not hesitate to contact our office.
Kind regards
Justin Prosser
Director
★★★★★ 5/5
GoogleLiam has been absolutely brilliant! very knowledgeable and affable. In no way pushy and incredibly patient! Fully recommend him and the whole team at CJ Hole in Southville.
Aaron · 15 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleA great viewing from Callum, who was informative, friendly, and helpful while giving us space to talk and make decisions. We only had a few questions but he had all the answers.
Kane · 15 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleI had a meeting with Max W. today to look at a property. Max was professional, helpful and very friendly. He answered any questions we had, and made what could've been a stressful time very pleasant. Thanks, Max!
B · 14 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleMax at CJ Hole was fantastic! He helped me book a viewing for the same day. Professional and always happy to help, Max made the process smooth and easy. I highly recommend for anyone looking for great service! Thank you Max!
Diana · 14 January 2025 · CJ Hole Southville
★★★★★ 5/5
TrustpilotMax W. - Great Experience
Max was incredibly professional, helpful and very friendly. He answered any questions we had, and made what could've been a stressful time very pleasant. Great Experience. Thanks, Max!
Bethany · 13 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleDan showed us around various properties also for the second viewing of one we were keen on, was very knowledgeable and helpful. Has kept in contact from start to finish. Amy
Samson · 13 January 2025 · CJ Hole Bishopsworth
★★★★★ 5/5
GoogleMax was super helpful - we popped into CJ Hole, and he took the criteria we had and booked us in for two viewings on the same day. Max did one of the viewings himself, and was very helpful. His colleague, Callum, showed us around the other property and was equally as friendly and helpful. Thank you both.
Carly · 13 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleHad a very pleasant viewing with Max today - he was very competent and knowledgeable. Would recommend CJ Hole as a result of our dealings with Max!
Jonathan · 11 January 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleCJ Hole has been really helpful throughout my rental process. A big thanks to Ti Tant who helped me with this.
Norah · 11 January 2025 · CJ Hole Clifton
Agent replied · 28 January 2025
Ti really appreciates your feedback Norah, thank you for taking the time to rate our service!
★★★★★ 5/5
GoogleChris & Gareth were very professional, friendly & patient with us in selling our late parents’ house. It was a bumpy journey in that we had to wait for probate then Deputyship, then our mother sadly passed away too, the list goes on & on but both Chris & Gareth were our rock! Our purchasers were patient too & waited, & waited…
As soon as Gareth came to value the house I was at ease with him, he wasn’t pushy, no pressure. Just genuine interest & honesty from them all the whole way.
Their advice on our asking price was spot on too, we had a couple of viewings before we had our firm offer, very soon, it was quick.
Consequently I now recommend CJ Hole to everybody!
Zena · 11 January 2025 · CJ Hole Worcester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
