Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI sold my house in Cheltenham through C J Hole.
A nightmare from beginning to end. I seriously regret ever appointing them and I wish I had just switched direction. The one silver lining was the Saturday girl, she was really good and a breath of fresh air. Choose your estate agent wisely :).
Chantelle · 14 February 2025 · CJ Hole Cheltenham
Agent replied · 14 February 2025
Dear Chantelle,
Thank you for sending your feedback and I sincerely apologise for the negative experience you have encountered. I followed the progress of your move which was connected to a purchase you made in another area and I am aware there were delays on your purchase and this required close attention to manage expectations. My Sales Manager remained fully engaged throughout the process and worked hard to help you achieve your moving objective; your sale was duly completed 3 and a half months after instruction. I would welcome the opportunity to understand more about the issues you experienced with C J Hole so please do feel free to contact me directly to discuss the situation. We consistently work hard to provide an excellent service for all our clients and if there are areas of our service that we can improve to help us enhance that journey, I would love to hear.
Jeremy Prosser
Managing Director
★★★★★ 5/5
GoogleWalked in off the street we had an issue with some paper work and asked for help the sales team were amazing
Tracy · 14 February 2025 · CJ Hole Bishopston
Agent replied · 13 February 2025
Thanks for your kind words Tracy. The sales team are very appreciative of you doing a 5 star review.
★★★★★ 1/5
GoogleAbsolutely awful, tried to deduct £620 out of our deposit, of course the DPS awarded it all back to us as they tried to claim for blinds that didn't work at the start of our tenancy, incompetent, missed EICR deadline, took over a year to get our holding deposit back when they changed the law, had contractors turn up unannounced & Jess on the phone telling us they left their notepad on the side & asking if he can nip back and grab it, when they didn't show up, wouldn't have minded but he was already in our house! Accused us of smashing the conservatory window & told us if we do not contribute towards the cost we will be evicted. We had our own builders and glaziers inspect it. But cj hole said their report showed we did it due to the shape of the cracks in the window, we asked for this said report to no avail as there wasn't a single crack left - they are very manipulative & caused us soo much stress while living there!
Billy · 14 February 2025 · CJ Hole Bishopston
Agent replied · 24 April 2025
Billy we are sorry to read you have not had a great experience, Cj Hole is a Franchise and if you can email me with the property address, I can ask a member of the office that looks after your property to reach out to you. jeni.ponting@cjhole.co.uk
★★★★★ 5/5
GoogleGreat team, very helpful with our renting process!
Rosa · 14 February 2025 · CJ Hole Bishopston
Agent replied · 13 February 2025
Thank you for the Five Stars Rosa, the team really appreciate your feedback.
★★★★★ 5/5
GoogleI've had the pleasure of working with the team at the CJ Hole Bishopston office for both residential and property investment matters, and I can’t recommend them highly enough. Emily, in particular, has been exceptional, her professionalism, expertise, and dedication have truly made a difference throughout the process.
Edward and Barry have also been fantastic, offering valuable support and insight along the way. Their transparency, attention to detail, and commitment to clients really set the team apart.
If you're looking to buy, sell or invest in property, I highly recommend the CJ Hole Bishopston office. It’s been a pleasure working with them.
Steve · 14 February 2025 · CJ Hole Bishopston
★★★★★ 1/5
GoogleReally poor service so far. Really simple request ignored and deflected, wouldn’t recommend engaging with this business.
Joseph · 14 February 2025 · CJ Hole Cheltenham
Agent replied · 11 February 2025
Dear Joseph
I'm sorry that you have found our service to be poor. Can you please provide us with some more information and detail to the request you have made from the CJ Hole Cheltenham team so we can investigate further?
Kind regards
Justin Prosser
Director
★★★★★ 5/5
GoogleBooked an extended weekend off work because of the daunting task of looking for a property to rent in the same town. Before the end of the weekend we had somewhere sorted and the references were complete. So we were off to a great start and I got to enjoy my days off stress free.
Oliver was our estate agent, and you could rarely meet a more affable and knowledgable bloke. He was available every step of the way and answered any banal questions I had promptly and enthusiastically. Fast forward a couple of weeks and I'm back to enjoying my freedom with my partner in our new home.
All in all, a great stress-free experience. I'm skint, but I won't deduct any points for that. A few minor issues with the property itself, but the team have been just as swift and responsive in the aftercare as they are in the viewings/application process, so I feel we're in good hands.
If we continue at this pace, I can't see myself recommending anyone else but Oliver and the crew at CJ Hole should anyone be moving to beautiful Cheltenham. Thanks guys.
Jake · 14 February 2025 · CJ Hole Cheltenham
Agent replied · 10 October 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
★★★★★ 5/5
GoogleThought the word service had disappeared!!!!! Polite helpful beyond all expectations, nothing phased them it seems they don’t know the word NO only YES YES YES. How refreshing the word service survives, it’s not extinct.
Terry · 14 February 2025 · CJ Hole Hucclecote
Agent replied · 13 March 2025
Thank you for taking the time to leave us a review, Terry. We are pleased we've been able to assist you over the years and that you're happy with our service.
★★★★★ 5/5
GoogleJust sold my property with CJ Hole Westbury on Trym. The service from CJ Hole has been excellent from both sales and lettings. I would recommend their services with no hesitation. Thanks Robert, Lorraine & Rafal
Martin · 14 February 2025 · CJ Hole Westbury On Trym
Agent replied · 11 February 2025
Martin, this is great, thank you for leaving it. We very much appreciate the shout out to both sales and lettings. We're also glad to heat that you will recommend our services to others too! CJ Hole Team
★★★★★ 5/5
GoogleCompleted on a buy to let last Wednesday. Lorraine was very helpful and quick to deal with our requests and queries, would use CJ hole in the future.
Jacob · 14 February 2025 · CJ Hole Westbury On Trym
Agent replied · 19 February 2025
Hi Jacob, thank you for leaving the review - we appreciate it. We look forward to working with you again if you need us. CJ Hole Team
★★★★★ 5/5
GoogleC J Hole were excellent throughout the process. I'd previously used a different agent for seven months with nothing but trouble. My experience with the CJH team was completely different: fast, efficient and effective. Thank you.
Maggie · 14 February 2025 · CJ Hole Westbury On Trym
Agent replied · 19 February 2025
Maggie, thank you for leaving the review. We're happy that you're happy! CJ Hole Team
★★★★★ 5/5
GoogleOver the years I bought and sold properties using various estate agencies in Bristol , I had the pleasure of doing business with CJ hole and from my experience this is the best / most reliable / most committed / professional agency In Bristol, Justin is so professional and the communication is fast and efficient.
Splashernet · 14 February 2025 · CJ Hole Redfield
Agent replied · 15 May 2025
Thank you so much for such an amazing review, we're thrilled that you were so happy with the service!
★★★★★ 5/5
GoogleJessica was so sweet to work with. Job Well done Thanks
Latif · 13 February 2025 · CJ Hole Kingswood
★★★★★ 5/5
GoogleJodie G at CJ Hole Kingswood was really helpful both via phone and email. Thoughout the searching and offer process of buying my first house. She had a relaxed and transparent approach to to the sales process.
Jazztec · 13 February 2025 · CJ Hole Kingswood
★★★★★ 5/5
GoogleJess was informative, approachable and concise, met all our needs while viewing properties ☺️
Tyler · 13 February 2025 · CJ Hole Kingswood
★★★★★ 5/5
Googlecant fault the kingswood team superb job in selling my home. would recommend to anyone and I for sure will come again if I need to sell a property in the future. An extra thank you to kerry, lindsey and Hannah.
Kathleen · 13 February 2025 · CJ Hole Kingswood
★★★★★ 4/5
GoogleRating only, no written review.
Alison · 13 February 2025 · CJ Hole Kingswood
★★★★★ 4/5
GoogleHad a viewing with someone called Jess the other day. Very friendly and warm. Took my partner and I through the house and garden and was happy to look up any information they didn't have the answers to for us. Unfortunately the property itself was a lot less promising than it's listing made it out the be but altogether the process of the viewing and booking was made very easy for us and we will definitely be looking at other properties through them again.
Miyles · 13 February 2025 · CJ Hole Kingswood
★★★★★ 5/5
GoogleWe are really trying hard to find a good property for our family. Jess has been really helpful and we hope to tie up a property with her soon. Vickie
Harleys · 12 February 2025 · CJ Hole Kingswood
Agent replied · 19 February 2025
Jess really appreciates the Five Stars Vickie! Thanks so much for taking the time to rate our service.
★★★★★ 5/5
GoogleI viewed with Jess and she was lovely, accommodating and she was able to answer to all my questions regarding the property. Well done job to you Jess and keep it up
Aderibigbe · 12 February 2025 · CJ Hole Kingswood
★★★★★ 1/5
TrustpilotAbsolutely awful
Absolutely awful, tried to deduct £620 out of our deposit, of course the DPS awarded it all back to us as they tried to claim for blinds that didn't work at the start of our tenancy, incompetent, missed EICR deadline, took over a year to get our holding deposit back when they changed the law, had contractors turn up unannounced & Jess on the phone telling us they left their notepad on the side & asking if he can nip back and grab it, when they didn't show up, wouldn't have minded but he was already in our house! Accused us of smashing the conservatory window & told us if we do not contribute towards the cost we will be evicted. We had our own builders and glaziers inspect it. But cj hole said their report showed we did it due to the shape of the cracks in the window, we asked for this said report to no avail as there wasn't a single crack left. We were blackmailed to pay towards the repair of this window of £250 otherwise we'd be evicted! they are very manipulative & caused us soo much stress while living there!
Billy · 12 February 2025 · CJ Hole Bishopston
★★★★★ 5/5
GoogleProfessional service. Would recommend.
Karen · 12 February 2025 · CJ Hole Downend
Agent replied · 14 February 2025
Hi Karen. Thank you for your positive review and congratulations on your sale. Many thanks the team at Cj Hole Downend.
★★★★★ 5/5
GoogleCarys played a crucial role in expediting our paperwork for renewal, ensuring a smooth and efficient process. The agency, particularly Tilly, provided exceptional support in finalizing our lease while transitioning from overseas. Their assistance made the entire experience seamless and stress-free.
Sonia · 12 February 2025 · CJ Hole Downend
Agent replied · 7 February 2025
Thanks for the Five Stars Sonia, Carys and the Team really appreciate you taking the time to leave us feedback.
★★★★★ 5/5
GoogleI am super impressed by the support from Max Wotton (Southville). I had a viewing appointment today, and the service was outstanding. Max was incredibly helpful, professional, and knowledgeable. He made the entire process smooth and stress-free. Highly recommend Max to anyone looking for a seamless experience!
Sanjeev · 9 February 2025 · CJ Hole Southville
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
