Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe found Cj Hole Downed, very helpful when it came to buying our first home. Tom is a brilliant salesman and goes above and beyond when we had any questions we needed answered, he had effective communication and ensured we were kept in the loop at all times during the first stage walking us through exactly what we needed to do.
The communication between ourselves and the whole team was very fast flowing and they were very helpful. And an added bonus we managed to complete in just under 2 months!
Shannon-louise · 5 June 2025 · CJ Hole Downend
★★★★★ 5/5
GoogleWorked with the team from this estate agent to rent a property and they could not have been more helpful. A special mention for Ethan who is a real star.
Hugh · 4 June 2025 · CJ Hole Cheltenham
Agent replied · 10 October 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
★★★★★ 5/5
GoogleWe had an excellent experience working with Minnie during our recent flat search. She was very patient and understanding throughout. She provided detailed information about each property beforehand and was always available to answer our numerous questions, no matter how small. She was punctual for every viewing and had thorough knowledge of all the properties we saw. She kept us updated at every stage and made sure we understood exactly what was needed for our application. Thank you!
Johnny · 4 June 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleI met Ethan on the weekend in the office. He was really friendly and helpful. Ethan took time to understand what I was looking for in a property and was able to show me some options that weren't on the market yet. Thankyou for your time.
Harley · 3 June 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleRating only, no written review.
Yasser · 3 June 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleToday, I met with Ethan Borsten to view a property. He was very friendly and answered all of my questions clearly. I really appreciate his time and support. Thank you!
Mavi · 3 June 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleI have known Tim for over a decade, having purchased and sold several properties through him and his team in the area. No estate agent knows the local market better. I recommend Tim and his team whenever anyone asks. He’s patient, responds promptly, and an honest broker.
Craig · 3 June 2025 · CJ Hole Henleaze
Agent replied · 4 June 2025
Craig, thank you for leaving the review. Much appreciated. CJ Hole Team.
★★★★★ 1/5
GoogleUnfortunately this branch lacks communication between themselves and between them and clientele. We’re first time buyers who put an offer on a property of theirs. We called to make an offer, to be told by the lady on the phone we needed to complete an offer form. Completed it and sent it back to her, and CC’d the guy who showed us around the property. We had not been told who to send it to so thought we’d just send it to both (and the only) people we’d had contact with. We sent this Friday evening and heard nothing Saturday, Monday or Tuesday. I called up Tuesday afternoon to chase, to which I was shrugged off by the same lady who said “well you’ve sent it to me but I don’t deal with sales”. She told me she’d forward it to the relevant people, to which I questioned why she couldn’t have done this when she received it? We then received a grouped email by a different guy telling us we were in a bidding war, so upped our offer slightly, but again no communication back to confirm receipt of the offer for days. When I called Friday I was told I hadn’t sent it to the correct person (to this day I don’t know who this was) and to send the increased offer to the general bishopston@ email for it to be dealt with. We were shrugged off to different people everytime we called up and not once did we receive an email confirming either of our offers. We did not get the property but in hindsight this was a blessing as we have since had a very positive experience with a very personalised estate agent who is in constant contact with us. I appreciate they deal with offers day in day out, however as a ftb this was our first offer and was a big deal for us & it left us very unsettled for over a week just wondering if they had even received our offers. I would not recommend unfortunately
Jas · 2 June 2025 · CJ Hole Bishopston
Agent replied · 8 June 2025
Dear Jas, we are very sorry to learn of your experience. We are always grateful of all client feedback, whether that is good or bad, as we are always looking to improve our service and if you didn’t feel guided or fully communicated through the process, we do apologise.
We are a company who pride ourselves on our customer care, and hopefully you can see from previous reviews of the standards we typically offer.
It is always very disappointing when an offer on a property is unsuccessful, especially if you have set your heart on it being your future home.
We do hope that your current purchase goes through smoothly and you are happy in your new home.
★★★★★ 1/5
GoogleAwful experience with this CJ Hole. They put my mother's flat up on the market 2 months ago, and not a single viewing. After enquiring, Jack told me, (and I quote) 'I can't drag people off the street to view it.' Rude and super cheeky, especially since another letting agent was able to tell me that it turns out that the listing CJHole had put up had a glaring mistake. Turns out they put the wrong leasehold duration on it, so no-one would have even viewed the listing. Massive waste of time, and it sat for 2 months empty, with no tenant meant I lost those months rental income as well.
Nina · 1 June 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleExcellent Letting Experience with Minnie Challoner at CJ Hole
I had a great experience with Minnie Challoner at CJ Hole. She took the time to understand exactly what I was looking for and showed me a property that suited my needs perfectly.
Minnie was professional, friendly, and efficient throughout the process. She was well-informed about the property and answered all my questions clearly, making the whole experience feel easy and stress-free.
I really appreciated her honest approach and the care she took to ensure the property was a good match for me. I would recommend Minnie to anyone looking to rent through CJ Hole.
Vinith · 31 May 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleEthan has been amazing, he gave us a very professional virtual viewing unprompted, even when we couldn’t attend an in person one.
Victoria · 31 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleHad a great viewing with Ethan, super friendly, welcoming, and informative! Lovely property and really helpful service throughout the letting process!
Will · 30 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleExcellent service from Cameron, explained every question i had !
Ersi · 30 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleWe had a very good experience selling our property with C J Hole Bishopston. They are very professional and responsive.
Helen · 30 May 2025 · CJ Hole Bishopston
Agent replied · 3 June 2025
Thanks for the kind words Helen. The team are delighted to hear of this. We really appreciate you taking the time to put your experience into words.
★★★★★ 5/5
GoogleFantastic help from both Ethan with viewings and Minnie on the phone whilst searching for the perfect home. Many thanks guys!
Matthew · 30 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleThe house was in good condition and had quite spacious rooms.
Konstantinos · 30 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleHad a great experience being shown round a property by Minnie Challoner. She was so knowledgeable, patient and professional with us. She has also been very attentive when answering my emails, which has put us at ease when searching for a new home!
Minnie made our experience very enjoyable and hopefully we will deal with her again in the future. Thank you again for all your help!
Sally-Ann · 30 May 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleWe recently viewed a property and are thrilled to say we got the house! Our experience was smooth and memorable, thanks to our agent, Ethan Borsten. From the moment we arrived, Ethan was professional, friendly, and incredibly knowledgeable. He took the time to walk us through every detail of the home, answered all our questions with patience, and made us feel confident every step of the way. His support played a big role in helping us secure the property, and we couldn’t be happier. Thank you, Ethan, for your dedication and excellent service
Malcom · 29 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleDespite I was late but I found Ms. Minnie Patient and professional. She explained fabulously the property features and told me in advance about next steps.
Shafiullah · 29 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleMy advice, ask questions and communicate often. Everyone will of course have a different experience, but many issues (at least what i experienced) can be resolved with talking.
My experience renting a property through was actually up and down a lot, but much of that was not fully understanding CJ Hole’s role, and I know others have had a similar experience. Much of the problem ends up on the landlords end, CJ Hole are either essentially broker for the rental and then hands off (in which case it’s all down to landlord) or they are essentially a middle man representing the landlord (in which case they still have to get approvals from the landlord for things). My case was the latter, and there were some delays in repairs once or twice, but considering the back-and-forth of getting quotes, going to the landlord, going back to the providers, etc, it’s no wonder. It’s not what I’m used to having not come from here, but having the process explained to me, particularly by Orrin, helped put everything into context. It’s a stressful thing dealing with the place you and your family live and with so much money, but my overall experience was good once I was able to fully understand everyone’s role.
Katherine · 29 May 2025 · CJ Hole Cheltenham
Agent replied · 10 October 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
★★★★★ 5/5
GoogleWe had 2 house viewings with Bart Kurzempa - he's the most informative and helpful agent we've met so far in our search. Very understanding, professional and gave good advice 👍 …
JoNic · 29 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleCJ Hole have been a great lettings agents, and Ethan was great at showing us round properties we viewed. Great service and very reliable!
Kate · 29 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleHad two viewings today, one with Minnie & the other with Ethan. Both were super helpful in showing us around and answering all our questions.
Michael · 29 May 2025 · CJ Hole Southville
★★★★★ 1/5
GoogleAMATEURS, UNTRUSTWORTHY LIARS;
Statement from their website……….
“When you choose CJ Hole, you’re choosing more than an estate agent. You’re choosing a partner who understands what makes Bristol special and what it takes to sell or let your property.
Let us help you connect to your next chapter in Bristol’s story.”
Their words…….?? However today, they are at full capacity so how can they keep to this promise???
We were going to list our property with them despite numerous failings from day 1; the director was late for the initial valuation, came again with the senior valuer and had to rush off as they had made another commitment, third time lucky they arrived with the trainee photographer and negotiators. Finally the director did his walk around to dictate the particulars and I was then shunned off when it was contract time to “show everybody the house as that’s what I am capable to do”??? The proof came for the listing and it was inaccurate, placing certain elements in the wrong rooms, rooms were also missing, the overall description of rooms was far from accurate and vital bespoke selling points were omitted too.
We raised this and had to rewrite the description ourselves (the client!). Then the pictures arrived some time later and looked like a filter was used from love island making everything look orange! This was challenged and we were met with defensive tones and compared to other home
Owners rather than taking on board the plethora of errors and putting it right! Contract terminated !!!
Susanne · 28 May 2025 · CJ Hole Henleaze
Agent replied · 30 May 2025
We are sorry to hear that you are not happy with CJ Hole. We tried to accommodate you when you first instructed us and could not meet your expectations so having then gone with another agent, we felt you coming back and instructing us a second time would not work out for either party. We do however wish you all the best with your house sale and hope you manage to find an agent and a buyer. CJ Hole Team
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