Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
Google“CJ Hole Henleaze and Westbury are now at full capacity…” Contact any other agent unless you want a catalogue of errors and delays from day 1.
Tim the Director was late to the valuation without any notice, was then rushed. Tim excluded my partner from talks around contract (shunned her). He insisted she did a walk around the house with the trainee photographer/agent whilst details were discussed that were contradictory to what was previously promised.
Photos were taken by a trainee agent who then decided to put a horrendous hazy filter on all of the pictures (didn’t represent the property). The floorplan was incorrect. Tim had missed rooms off of the write up and vital details referring to the specification of the property which subsequently had to be rewritten by us (the client). Upon speaking to a Senior valuer to raise the concerns (Rob), he stated that other people who have listed their property are happy with the photos, so why aren’t we?! Contract was then terminated before it had started.
Sam · 28 May 2025 · CJ Hole Henleaze
Agent replied · 30 May 2025
We are sorry to hear that you are not happy with CJ Hole. We tried to accommodate you when you first instructed us and could not meet your expectations so having then gone with another agent, we felt you coming back and instructing us a second time would not work out for either party. We do however wish you all the best with your house sale and hope you manage to find an agent and a buyer. CJ Hole Team
★★★★★ 5/5
GoogleWe have used Cj Hole for many years and are always impressed by their efficiency, speed, openness and their problem-solving skills.The use of a continuity coordinator is excellent and has saved many chains from collapse. I would thoroughly recommend Cj Hole especially Tim Pepper.
Sally · 28 May 2025 · CJ Hole Henleaze
Agent replied · 30 May 2025
Hi Sally, this is a very nice review, thank you. We are so pleased that you keep coming back to us and we're happy to be your chosen agent. CJ Hole Team
★★★★★ 5/5
GoogleMy family have bought and sold property a number of times through CJ Hole in Henleaze, and have found them to be an excellent estate agent. They are a local and well established team, who know the area inside out. The director, Tim, communicates clearly with buyers and sellers alike, mediates well, is fair, and doesn't make excuses. I have no hesitation in recommending CJ Hole, or Tim in particular.
Alex · 28 May 2025 · CJ Hole Henleaze
Agent replied · 29 May 2025
Alex, thank you for such kind comments, pointing out our strengths as a local and well established Estate Agent. We'll be very pleased to be your agent, whenever that times comes around again. Many thanks again. CJ Hole Team
★★★★★ 5/5
GoogleCJ Hole were fantastic from start to finish with the sale of my flat. Everything happened quickly and seamlessly. A special mention to Lorraine who worked so hard to ensure the process was smooth, and to George who was great throughout, keeping me up to date at all times. I wouldn’t hesitate to use CJ Hole again and would definitely recommend them to anyone selling a property!
Sarah · 28 May 2025 · CJ Hole Henleaze
Agent replied · 29 May 2025
Hi Sarah, we love that you start your review with 'fantastic' ! There are some great comments and kind words here, thank you. We appreciate you recommending us to anyone else looking for a good Estate Agent. CJ Hole Team
★★★★★ 5/5
GoogleCJ Hole did a good job selling my house! Was particularly impressed by their Senior Sales Progressor Kerry Ray who was great at making sure the whole process kept moving forward
Autumn · 28 May 2025 · CJ Hole Kingswood
★★★★★ 1/5
TrustpilotAMATEURS - AVOID - DO NOT SELL THROUGH
AMATEURS, UNTRUSTWORTHY, LIARS;
Statement from their website……….
“When you choose CJ Hole, you’re choosing more than an estate agent. You’re choosing a partner who understands what makes Bristol special and what it takes to sell or let your property.
Let us help you connect to your next chapter in Bristol’s story.”
Their words…….?? However today, they are at full capacity so how can they keep to this promise???
We were going to list our property with them despite numerous failings from day 1; the director was late for the initial valuation, came again with the senior valuer and had to rush off as they had made another commitment, third time lucky they arrived with the trainee photographer and negotiators. Finally the director did his walk around to dictate the particulars and I was then shunned off when it was contract time to “show everybody the house as that’s what I am capable to do”??? The proof came for the listing and it was inaccurate, placing certain elements in the wrong rooms, rooms were also missing, the overall description of rooms was far from accurate and vital bespoke selling points were omitted too.
We raised this and had to rewrite the description ourselves (the client!). Then the pictures arrived some time later and looked like a filter was used from love island making everything look orange! This was challenged and we were met with defensive tones and compared to other home owners rather than taking on board the plethora of errors and putting it right! Contract terminated !!!
Susanne · 27 May 2025 · CJ Hole Bishopsworth
★★★★★ 1/5
TrustpilotCatalog or errors and delays from day one
“CJ Hole Henleaze and Westbury are now at full capacity…” Contact any other agent unless you want a catalog of errors and delays from day 1.
Tim the Director was late to the valuation without any notice, was then rushed. Tim excluded my partner from talks around contract (shunned her). He insisted she did a walk around the house with the trainee photographer/agent whilst details were discussed that were contradictory to what was previously promised.
Photos were taken by a trainee agent who then decided to put a horrendous hazy filter on all of the pictures (didn’t represent the property). The floorplan was incorrect. Tim had missed rooms off of the write up and vital details referring to the specification of the property which subsequently had to be rewritten by us (the client). Upon speaking to a Senior valuer to raise the concerns (Rob), he stated that other people who have listed their property are happy with the photos, so why aren’t we?! Contract was then terminated before it had started.
Sam · 27 May 2025 · CJ Hole Bishopsworth
★★★★★ 5/5
GoogleMinnie was professional and polite in our viewing, providing useful insights into the property and tips for the application process! We were very grateful for her guidance and would 100% recommend to anyone else looking to rent. Abigail & Jonty
Abigail · 26 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleThe purchase of my first home was made so easy thanks to CJ Hole. Ed was very friendly along side the rest of team. I can't thank them enough for the help, advice and effort they have put in.
Kris · 25 May 2025 · CJ Hole Burnham-On-Sea Sales
Agent replied · 28 May 2025
Dear Kris, We're thrilled to have been a part of your first home purchase! Our team, are delighted to have made your experience smooth and enjoyable. Your gratitude is greatly appreciated, and we're always here to offer our continued support. Congratulations on your new home, and thank you for choosing CJ Hole! Warm regards, Edward
★★★★★ 5/5
GoogleHad a viewing with Minnie today. She was professional, friendly, made me feel at ease checking the place out at my pace and was extremely helpful in answering most of my questions.
Very good viewing experience in general!
GeneralHoratio · 24 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleThank you to Louis Ridge-Mullen for his support today. He answered all my questions patiently and was very helpful throughout. He was attentive and supportive during the entire viewing process.
Melis · 23 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleMinnie showed us around a beautiful property in Bedminster and was incredibly helpful!! Would recommend to anyone looking for a place to rent.
Lewis · 23 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleI had a lovely house viewing with help from Minnie, very welcoming and helpful
Sam · 23 May 2025 · CJ Hole Southville
★★★★★ 5/5
TrustpilotBrislington viewings
Lois was waiting for us at our first viewing and was extremely helpful and knowledgeable about the property. We viewed two other houses with him and discussed our needs. He offered some suggestions and agreed to get back to us with details of any potential properties.
Linda · 22 May 2025 · CJ Hole Southville
★★★★★ 1/5
GoogleRating only, no written review.
JONGHWAN · 22 May 2025 · CJ Hole Bishopston
Agent replied · 3 June 2025
Hi Jonghwan, we are sorry to hear that you have only rated our services 1 star. We don't appear to have your details on record, as we would love to get more insight into your experience. Do get in touch with me at andy.musker@cjhole.co.uk, so we can discuss this further.
★★★★★ 5/5
allAgents"Very helpful &..."
We recently viewed a property with Lindsay who was very helpful and professional but not at all pushy and gave us the time we needed to look around the property. Being at the start of our journey looking to buy our first home, this was a brilliant start.
Sam · 22 May 2025 · CJ Hole Kingswood
★★★★★ 5/5
GoogleBurt has been super helpful. He's really trying to understand what I want and find me appropriate properties.
Lucy · 20 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleLouis was very kind and showed us and explained about the whole house .Thank you so much Louis you are a star.
Jims · 20 May 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleBuying my house through CJ Hole was a really positive experience from beginning to end. Kate and Isaac were great, always helpful, responsive, and a pleasure to deal with. I felt supported throughout the entire process and would definitely recommend them.
Ben · 20 May 2025 · CJ Hole Weston Super Mare
Agent replied · 26 January 2026
Hi Ben, thank you for taking the time to leave such a great review. We’re really pleased to hear that buying your house through CJ Hole was a positive experience from start to finish. Kate and Isaac will be delighted to hear your kind comments about their support, responsiveness, and helpfulness throughout the process. Thank you for the recommendation, it’s very much appreciated.
★★★★★ 5/5
GoogleWe choose the CJ Hole Kingswood branch to value our property after having a number of recommendations.
Donna came to value our home and what a lovely, knowledgeable and professional lady she was.
Donna spent a hour with us taking time to explain why her valuation was what it was and answering all of our questions.
We didn't experience a pushy sales person like we have with another local agent recently.
We instantly felt reassured that our best interest to achieve what we wanted from our house was the priority and felt the valuation was a fair and realistic figure.
Thank you Donna, We will be using CJ Hole
Evette · 18 May 2025 · CJ Hole Kingswood
Agent replied · 5 July 2025
Thank you so much for the Five Stars Evette! Donna really appreciates the feedback.
★★★★★ 5/5
GoogleJustin is a legend. He has given me excellent advise and communicated every possible detail with me. Its difficult to put into words how much appreciation and respect I have for him and his colleagues. To say they have gone above and beyond the call of duty would not scratch the surface of describing how much they helped me get the best possible price for my property. When I come to sell my next property other companies will not even get a sniff of an opportunity for my business. I literally could not recommend them highly enough. The entire team gave 110% even when I was stressed and really quite difficult. Perfect score, I only wish I could give them more! :) :) :)
David · 18 May 2025 · CJ Hole Redfield
★★★★★ 5/5
GoogleI could write an essay here about how good this team are. I've bought and sold more than a few houses over the years and this team (especially Justin) stand head and shoulders above everyone else I've dealt with. If you are selling your property you will not find a better team in Bristol to work with! This is the best possible advice I could give. Whomever has put this team together should be proud of themselves and their team. They are extraordinary in every respect. I actually feel quite emotional as I write this, such is the depth of my appreciation. Thank you! I literally could not be happier :) bless you all.
Stefan · 18 May 2025 · CJ Hole Redfield
★★★★★ 5/5
GoogleI have had CJ Hole looking after my properties for many years. Never a problem, always managed everything efficiently.
Natasha Over has been particularly helpful.
John · 17 May 2025 · CJ Hole Bradley Stoke
★★★★★ 5/5
GoogleMax at CJ Hole was great - super friendly, kept me in the loop and made the whole process of sorting out a rental really easy. Would definitely recommend! Thanks Max!
Rosie · 17 May 2025 · CJ Hole Southville
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
