Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,262 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,262 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
386
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEthan Buckler showed us around two properties on Saturday and was really personable and knowledgeable. It was refreshing to have such a pleasant experience! We both walked away from the viewings feeling really positive and a strong allegiance to CJ Hole.
5/5
GoogleThomas showed me around, was really helpful and friendly
5/5
GoogleCJ hole agents are amazing, helped me to find the rental property in my preferred location in budget. Huge shoutout to Finn specially!!
Thank you for your review - great to hear you were pleased with our service, we aim to please. CJ Hole Team
5/5
GoogleI viewed a 1-bedroom unfurnished flat today with Ethan, and the experience was excellent. Ethan was friendly, professional, and very knowledgeable about the property. He answered all my questions clearly and gave me plenty of time to look around without feeling rushed. The viewing was well-organised, and communication before and after was smooth. Overall, a really positive experience, thank you, Ethan!
5/5
GoogleThank you Ethan for being professional and providing me with a Clearly detailed virtual view, it was timely, thanks for making out time and keeping to your word ✌️
5/5
GoogleCalled today with an enquiry about a flat and got help from Ethan. The flat that I liked unfortunately didn’t allow for pets however he managed to find me an even better one! Great assistance and an easy process.
5/5
GoogleCan't not fault CJ Hole Burnham on Sea! Always so helpful, and informative. We had the pleasure of meeting Lisa and Ed who are just so lovely and found us our property to which we are now happily in after just a few months. We visited 2 properties with CJ Hole, after the first was sadly declined from our mortgage lender, Lisa was straight on to our currently property for a viewing, which I am so glad! Communication was ace and always able to get hold of CJ Hole. Thank you all for your amazing help, can not recommend enough.
Dear Chelsea, Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear about your positive experience with Lisa, and the rest of our team at CJ Hole Burnham on Sea. We're delighted to have been part of your journey to finding your new home, and we're glad our communication and service met your expectations. Please pop in and see us when you're next in town. Edward
5/5
GoogleWe have just completed on our new home which was on the market with cjhole. The process of viewing making an offer and then very quickly hearing our offer was accepted was handled very professionally. Later in the whole buying /selling process due to issues with my solicitor Lisa From cjhole never gave up and was instrumental on it all finally going though. Thank you so much Lisa and Edward. A brilliant team would definitely use if I decide to move again.
It was a pleasure helping you find your new home. We wish you and Richard many years of happiness there. Have a good Christmas Edward
5/5
GoogleI had a fantastic experience renting through CJ Hole. A special thank you to Oliver Pickering, who was extremely helpful, professional, and friendly throughout the whole process. He made everything smooth and stress-free. The rest of the CJ Hole team were also brilliant, always supportive, approachable, and quick to respond. I really appreciate all their hard work and would definitely recommend CJ Hole to anyone looking to rent.
Thank you for taking the time to leave us a review! We really appreciate the feedback!
1/5
GoogleThis is the worst real estate company I have ever used. The maintenance representative is completely comfortable lying. We have been told for a week that 'our kitchen will be fixed tomorrow, you can buy groceries', but no one has shown up. They said ' it's definitely fixed until Tuesday.', but today is Wednesday. Of course, they won't apologize for this. On the contrary, they're telling me not to be angry. They say they aren't lying, but I can't see how this isn't a lie. Basically, it's impossible to have a conversation. I wasted so much time.
Thank you for taking time to write a review. We are aware of the issue with your gas hob. As you are aware it was deemed unsafe so it was immediately disconnected and a gas engineer was booked to attend as soon as possible to rectify the issue. We can assure you that we are not lying, we have been transparent in providing you with details from the company carrying out the repair. You are welcome to speak to the company directly if this is in any doubt. We trust that your oven and microwave are in working order but if this is not the case please let us know and we will arrange for alternative cooking facilities urgently. Regards CJ Hole Bradley Stoke.
5/5
GoogleSolid and swift service from start to finish. William prowse was very helpful accomodating us. Would use the service again
5/5
GoogleVery professional team, kept me informed as the sale progressed and did a great job of liaison between buyer and seller .Overall a very good experience with them .
5/5
GoogleFive Stars for CJ HOLE Cheltenham… From the property managers, to the lettings staff, to the directors, everybody who works there is approachable and efficient. As a cleaning contractor, this is important to us. Absolutely recommend CJ HOLE to landlords, tenants and people looking to purchase a property. You won’t be disappointed!
Thank you for taking the time to leave us a review! We really appreciate the feedback!
5/5
GoogleEmma at CJ Hole was really helpful throughout the process. She was friendly, efficient, and made everything much easier to sort out.
5/5
GoogleThe C J Hole team provided a good service with advertising the sale of my house. They were also very helpful acting as a go between myself the buyers and solicitors. A big thank you for their help and knowledge.
5/5
GoogleReally smooth tenant renewal service. Thanks magda.
Thank you so much for your 5-star review! Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing to use us. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
5/5
GoogleI had a great experience with CJ Hole . They provided the best support during our tenancy journey . Special thanks to Emma Warren.
5/5
GoogleCarmelo was great showing us round. Really really helpful helping us understand the whole rental process better, and knowledgeable on the current market. Answered all our questions and kept it really low pressure.
5/5
GoogleCarmelo has been an absolute star and was incredibly easy to talk to when showing us round the flat. He was every knowledgeable and was able to answer all our questions as well as give us insights into the area and the market. We are very grateful to have had the chance to view the place with him!
5/5
GoogleCarmelo was very friendly and helpful in showing us around the rental property. He answered all our questions clearly and even gave us tips on the best places to go in the local area!
5/5
GoogleEthan met me for a property viewing and was really professional and helpful. Looking for a property can be so stressful but he was so friendly and answered all my questions about the property and area with ease. I'm delighted the landlord has accepted my offer and couldn't be more grateful for Ethan for making the process smooth & stress free. Thank you!
5/5
GoogleI have phoned up CJ Hole Friday lunch time and they have arranged a viewing for the same afternoon. Daniel was polite and knowledgeable, advised me on many aspects which did not even crossed my mind and confirmed details immediately. I was very happy with the experience.
5/5
GoogleVery pleased with the service we received from CJ HOLE. MAGDA is really polite and professional.
5/5
GoogleI have just sold my house through CJ Hole Redfield. I was very pleased with them, they made the process easy and I would definitely recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
