4/5
GoogleA great service from c j hole Once again Stan , netham , Colmelo , Max , William
Trusted Agent profile · Bristol and Somerset
Verified
CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more
★★★★★
7,262 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,262 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
386
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers23 reviews
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
Buyers14 reviews
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
Landlords9 reviews
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
Tenants2 reviews
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
Our offices
CJ Hole's 18 offices, most reviewed first. Each has its own page.
- CJ Hole Southville268 North Street, BS3 1JA1,598 reviews · 1,522 on Google (4.6)54 in the last 90 days
- CJ Hole Bishopston94 Gloucester Road, BS7 8BN900 reviews · 850 on Google (4.6)10 in the last 90 days
- CJ Hole Kingswood8 Regent Street, BS15 8JS675 reviews · 631 on Google (4.9)60 in the last 90 days
- CJ Hole Cheltenham1 Bath Street, GL50 1YE555 reviews · 515 on Google (4.8)9 in the last 90 days
- CJ Hole Clifton161 Whiteladies Road, BS8 2RF430 reviews · 375 on Google (4.7)1 in the last 90 days
- CJ Hole Westbury On Trym25 Canford Lane, BS9 3DQ427 reviews · 319 on Google (4.9)5 in the last 90 days
- CJ Hole Brislington46 Sandy Park Road, BS4 3PF368 reviews · 368 on Google (4.8)7 in the last 90 days
- CJ Hole Bradley StokeThe Willow Brook Centre, BS32 8BS352 reviews · 309 on Google (4.5)11 in the last 90 days
- CJ Hole Hucclecote5 Silverdale Parade, Hillview Road, GL3 3LA327 reviews · 226 on Google (4.9)18 in the last 90 days
- CJ Hole Downend5 Cleeve Wood Road, BS16 2SF313 reviews · 236 on Google (4.8)16 in the last 90 days
- CJ Hole Henleaze108 Henleaze Road, BS9 4JZ284 reviews · 271 on Google (4.8)7 in the last 90 days
- CJ Hole Burnham-On-Sea Sales64 High Street, TA8 1PE256 reviews · 255 on Google (4.7)0 in the last 90 days
- CJ Hole Worcester58 Foregate Street, WR1 1DX223 reviews · 129 on Google (4.7)0 in the last 90 days
- CJ Hole Redfield163 Church Rd, BS5 9LA178 reviews · 166 on Google (4.9)6 in the last 90 days
- CJ Hole Bishopsworth35 Church Road, BS13 8JL166 reviews · 101 on Google (4.8)30 in the last 90 days
- CJ Hole Cirencester1 Woolrich House, The Waterloo, GL7 2GA160 reviews · 111 on Google (4.8)7 in the last 90 days
- CJ Hole Weston Super MareSuite 3 Pure Offices, Pastures Avenue, BS22 7SB66 reviews · 60 on Google (4.9)0 in the last 90 days
- CJ Hole BroadwaySaddlers Barn, Kennel Lane, WR12 7DP2 reviews · 2 on Google (4.5)0 in the last 90 days
Latest reviews from every CJ Hole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCarmelo and Ethan have been absolutely amazing throughout the whole process of renting our flat. They were very professional, always responsive to any queries, and made everything clear and straightforward. What really stood out was their friendly and positive attitude, always with a smile and ready to help. Renting can sometimes feel stressful, but with Carmelo and Ethan, it has been smooth and reassuring. We cannot wait to move into our new house. Highly recommend them!
5/5
GoogleWe had the pleasure of working with Ethan during our recent search for a rental property. Ethan has been very professional, approachable, and incredibly supportive. We had two viewings with him, and despite missing a previous appointment, he went out of his way to fit us in this morning,accommodating our schedule with genuine care. His guidance and patience made what could have been a stressful process much smoother and less daunting. We truly appreciate his dedication and would highly recommend him to anyone looking for a letting agent who goes the extra mile.
5/5
GoogleGreat experience with being viewed round a house. Thomas Sully showed up early and on time, was polite, honest and great to chat to, letting us know everything we needed to know as well as giving some great advice for first time buyers.
5/5
GoogleSold the property within a few hours.Kept us executors fully informed with updates to completion. Highly recommended
Agent replied · 28 September 2025
Thank you for all your help during the transaction, and thank you for this very kind review. We wish you and your family all the best for the future. Best Wishes, Edward.
5/5
GoogleBig thumbs up to Lucy of the Clifton Branch for always being on top of any issues, attentive to needs and exceptionally fast response!
Agent replied · 29 September 2025
Thanks Gavin for the Five Stars! Lucy and the Team really appreciate the feedback.
5/5
GoogleThomas Sully was the Agent that showed us around a property, he was on time, polite, very helpful and we were not rushed at all. Would highly recommend Thomas.
5/5
GoogleExperience with letting and selling really great teams, decided on selling with them. Couldn’t have been more helpful, Very efficient, answered any queries promptly, Kerry kept on top of the selling process to get it through as smoothly and stress free as possible. Would definitely recommend this branch of CJ Hole.
Agent replied · 17 October 2025
Thank you for the Five Stars and your kind words! we are thrilled to read about your positive experience with the team, and your comments have been shared and they're delighted to have been of service.
5/5
GoogleHad some viewings with a friendly agent Tom, who is always polite and keen to help with queries and advice
5/5
GoogleThomas Sully has been incredibly helpful and patient, thank you for your help!
4/5
GoogleFreya Abbott showed us around a few properties and was polite and professional throughout.
Agent replied · 17 October 2025
Thank you for the Five Stars Zohair, Freya and the team really appreciate your feedback
5/5
GoogleWilliam assisted us with completing a tenancy recently and I couldn't be more pleased with the services he provided. He was prompt in responding to our emails and made the entire process seamless. … More
5/5
GoogleJamie handled my tenant finding service for my flat and I also used CJ Hole last year for the same service. The whole process has gone so smoothly as it had previously and I cant recommend … More
1/5
GoogleMore like zero star! Arrogant Rafal of CJ Hole money grabbing unhelpful piece of work. Very quick at pointing out faults some of which were there before we moved in….i.e blue tac on kitchen wall. Funny, when you need him in the freezing cold, and the water and heating go on a Friday night his answer FOLLOW THE PROCEDURE…contact the emergency plumber, who would not do anything until the Tuesday, then it goes again after supposedly being repaired. Funny when rent needs to be paid there is no delay grabbing that! When we moved in we pointed out things were unfinished this fell on deaf ears. He made us weed the driveway but guess what there were no garden tools supplied, so had to go and buy some, not good for a student budget! It was also suggested that we get a cleaner that they recommended, with whom I got in contact with after many attempts who said they would get back to me. After two weeks of no contact and me calling every day, they finally got in touch with me and told me Rafal said we no longer needed her. Definitely does not view students the same as private tenants!
Agent replied · 17 October 2025
We’re really disappointed to hear that you were not satisfied with your recent experience with CJ Hole. There appears to be differences in our understandings of what has happened and we have tried to discuss this with you, if you would like to discuss this further please get in touch. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed.
5/5
GoogleNatasha Over is a great property manager and produces high quality routine inspection reports. She provides expert property management advice to all stakeholders involved. Well done Natasha and keep going!
5/5
GoogleCJ Hole are an extremely professional organisation who make the letting process extremely easy for landlords. All the Team are very knowledgeable and efficient. I have no hesitation in recommending their services.
5/5
GoogleMax Day was fantastic, highly recommend. Handsome chap!
5/5
GoogleWe went for a viewing today with Ethan Buckler. He presented the property professionally. He arrived on time and knowledgeable about the property. He answered all our questions as well as offered solutions to our concerns. The viewing went smoothly and we have decided to make an offer. We are looking forward to the vendor's favorable response. Thank you Ethan!
5/5
GoogleA big thank you to the staff of CJ Hole for all their support and professionalism during my recent sale. A particular shout out to Kay who kept me just the right side of sane whilst dealing with the vagaries of the house selling procedure,
Agent replied · 17 October 2025
Dear Jacqui, We are thrilled to have supported you through your selling journey and truly appreciate your kind words! It's fantastic to hear Kate was able to provide the guidance needed to keep things smooth and steady. Thank you again for choosing CJ Hole with Edward Creswick
5/5
GoogleHad a viewing the other day and Ethan was the negotiator who did a brilliant go through the aparment .
5/5
GoogleExcellent service, easy to reach, easy to arrange appointments and on time, Ethan borsten the agent was very helpful and extremely nice, patient and answered all my queries about the property Thanks Ethan Mohamed
1/5
GoogleCJ Hole were consistently useless, always unprofessional and often Illegal. Highlights included: - Letting people come into my house to remove my dishwasher without warning me. - Letting people into my bedroom for "maintenance" without warning me. - Stating that we had to give back the keys early. - Booking viewings at unreasonable times and when we rejected them asking us to organise viewings ourselves. - Taking 11 months to fix a roof leak, during which time I had to scrape mould off my walls - Offering to bribe me to remove this review. - Delaying an agreed rent refund until after we had moved out and then denying knowledge of it. I twice had to threaten them with legal action to get solutions to the problems I raised. Avoid at all costs.
Agent replied · 28 June 2025
Thank you for your comments, we value all feedback, good and bad, and we are very sorry to hear that on this occasion you feel you have had a bad experience. We will reach out to you directly to review your concerns and we hope we can find a way to resolve them.
5/5
GoogleThe staff have always been extremely attentive, from our first viewing of the property through to the signing of the contract.
5/5
GoogleCarmelo gave us a Speedy and helpful initial viewing and great support afterwards with setting up and sending over details for tenancy. Would recommend :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about CJ Hole
Which CJ Hole office has the most reviews?
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
Where are the CJ Hole offices?
The 18 CJ Hole offices, by town:
- Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
- Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
- Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
- Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
- Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
- Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
- Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
- Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
- Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
- Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
- Henleaze: 108 Henleaze Road, BS9 4JZ
- Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
- Kingswood: 8 Regent Street, Kingswood, BS15 8JS
- Redfield: 163 Church Rd, Redfield, BS5 9LA
- Southville: 268 North Street, Southville, Bristol, BS3 1JA
- Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
- Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
- Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
What do buyers say about CJ Hole?
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
What do landlords say about CJ Hole?
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Has CJ Hole won any awards?
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
