Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCJHole, Henleaze office, have been amazing with selling our property. Lorraine has been so helpful, keeping us well informed and achieving to keep our stress levels low. …
Linda, sounds like you've had a great service from us! We appreciate the review and kind words - thank you. And you'll recommend us - perfect! CJ Hole Team
4/5
GoogleI had a viewing of housewoth Ethan .He so good and happy to clear my doubts regarding the property
5/5
GoogleTim, Lorraine and the team at CJ Hole have been great during our recent house move. We bought using CJ Hole over 11 years ago and the experience this time around was smooth and effective. We were regularly kept up to date by Lorraine which we really appreciated. Thanks to the team.
Daniel, it's been a pleasure to work with you both for a second time. And this time you bought and sold through us! We appreciate your custom and wish you all the very best in your wonderful new home. CJ Hole Team
5/5
GoogleIts, fahad omar, Ethan met me for a property viewing and was really professional and helpful. Looking for a property can be so stressful but he was so friendly and answered all my questions about the property and area with ease. Thank you
5/5
GoogleGreat experience viewing a property with Ethan yesterday, very professional and made me feel comfortable.
5/5
GoogleCJ Hole has been amazing helping us sell and buy our new home. Our contact Jessica Warren has been so great at communicating with us every step of the way. The prompt responses to emails, her knowledge and contacts have been so reassuring to us allowing us to relax knowing she is working hard for us. Thank you!
5/5
GoogleLindsay has been extremely helpful and organised a viewing at short notice. She was friendly, yet very professional and answered all the questions we had. Thank you!
4/5
GoogleFinn did a great job as my agent
Thank you so much for your feedback. We hope you will be happy in your new home.
5/5
GoogleCJ Hole Southville have been extremely helpful while we worked towards finding a new home. William Prowse responded quickly to all our questions and guided us smoothly through the process.
5/5
GoogleI had the plesure of meetining Minnie Challoner after talking with her over the phone to help with sales progression, Minnie is always helpful, caring and professional in every way
5/5
GoogleHad a great viewing with C J Hole. Ethan was a pleasure and answered all our questions during the exciting process. Thanks Ethan!
1/5
TrustpilotA Deeply Disappointing Experience
After instructing CJ Hole to sell our property, we were initially confident that we had chosen a capable and professional estate agent. Unfortunately, that confidence has steadily eroded due to a range of ongoing issues that, in our view, highlight a lack of professionalism, poor communication, and inadequate service. Our experience closely aligns with five of the six warning signs listed in CJ Hole’s own article, “Six Warning Signs You Need a New Estate Agent.” Ironically, the very red flags they encourage sellers to watch out for have been present throughout our time with them. Communication has been consistently poor. When updates are given, they often lack substance or any clear indication of progress. Several interactions have also felt unprofessional, including being addressed as “mate” and swearing during conversations with them. Emails to senior staff, including the area director, have gone unanswered, and even after submitting a formal complaint (which allows 15 days for a response), we have received nothing. High staff turnover has left us dealing with a constant rotation of unfamiliar faces. Just as we begin dealing with someone new, we’re informed they’ve been let go, and yet another person will now be handling our sale. This lack of consistency has severely undermined trust and progress. At no point have we felt that CJ Hole have acted proactively or in our best interests. There has been no clear strategy, no actionable guidance, and no evidence of any real commitment to selling our home. Instead, we’ve experienced a disappointing lack of continuity, direction, and accountability. Appoint at your peril.
5/5
GoogleJust moved to the area. CJ Hole was fantastic!! Emma was knowledgeable and enthusiastic. James was able to answer all my questions and gave some much needed advice. Thank you to them and the whole team.
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating.
5/5
GoogleI have only been through the viewing stage with CJ Hole so far, but Carmelo has been amazing throughout. He proactively called me to let me know about other HMO properties, and a few days later I was able to look around a property and we have put in our application. Carmelo was friendly and informative, and I'd highly recommend him
5/5
GoogleAll staff at North Street,Bedminster were very professional and post sale Jess kept me informed of progression.
5/5
GoogleEthan has been great through this process! He gave me a great tour yesterday, he was able to answer all my questions and was incredibly friendly!
1/5
TrustpilotWorst estate agent I have ever had the…
Worst estate agent I have ever had the misfortune to use to sell a property. communication is none existent, staff seem to leave the company overnight without notice and no body else knows what’s going on. Dreadful Dreadful service they really should be stopped from trading as this sort company give Estate Agents a bad name when most Agents are excellent. Use this company at your peril.
5/5
GoogleThe agent we met Emma Warren was such a lovely soul, and I’m satisfied with the services
4/5
GoogleAm really pleased with the Agent Carmelo very professional and kind, thank you for making my experience with Cj holes great thank you Tabitha.
5/5
GoogleCarmelo!! Thank you So much, for the professional work with the viewing
4/5
GoogleRating only, no written review.
5/5
GoogleI am happy with the ongoing support from Victoria when I needed it most. It is good to know that someone is there who understands your concerns and provides the much needed support.
5/5
GoogleWe have been dealing with a few staff in CJ Hole Bristol and Whiteladies office for letting our property. The staff are very helpful from the very beginning including fees, pricing, advertising and tenants finding and checking and get the …
Dear Maggie. Thank you so much for your kind words and the 5-star review! We are thrilled to hear about your positive experience with our team at CJ Hole Your kind comments to Ciaran, Katy and Chloe have been shared and they're delighted … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
