Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
6,975 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Bradley Stoke, Brislington, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Cirencester, Bishopsworth, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 6,975 reviews on six platforms, rated 4.7 out of 5 overall.
6,138
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on View Agents
All 18 offices
380
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThomas Sully is a very helpful and friendly person. He also explained everything to me patiently. Thank you very much for your efforts.
We deeply cherish your kind words about Thomas Sully. His patient, thorough approach to explaining matters reflects the standard we hold at CJ Hole Southville. We shall pass your thanks to him directly.
5/5
GoogleRating only, no written review.
Thank you for your review, Marianne. We are glad you took the time to share your experience with CJ Hole Southville. Your five-star rating means a great deal to our team.
5/5
GoogleThomas is an amazing agent! Was able to squeeze in a virtual viewing promptly when we experienced an emergency.
We are grateful to Paulina for sharing this. Thomas's ability to arrange a virtual viewing promptly during an emergency reflects the standard we hold ourselves to. We are pleased he made such a difference.
1/5
GoogleTerrible experience renting with CJ Hole for the past 2 years. Multiple incorrect and unsubstantiated accusations of non payment, including a …
5/5
TrustpilotI just wanted to say a massive thank…
I just wanted to say a massive thank you to Jodie Gager for working her absolute socks off to negotiate on my dream property. To you, it might feel like you were just doing your job, but to me, this is something I’ll appreciate every single day.
5/5
TrustpilotThe girls from the Bristol branch
The girls from the Bristol branch, especially Heather and Sheralyn, were amazing and very helpful. From the viewing up until the purchasing they were there for us and never hesitated to help us.
5/5
TrustpilotOutstanding agents Paige and Amal
Outstanding agents Paige and Amal.
5/5
GoogleExcellent communication and smooth buying process through CJ Hole, Westbury. Thank you to Lorraine who kept me in the loop throughout the whole process and to the staff who showed me around the property and kept me calm and reassured throughout!
Hi Georgina, we are so pleased to have been part of your journey! Enjoy your new home. CJ Hole Team
5/5
GoogleRating only, no written review.
Jackie, thanks for the 5 stars! We really appreciate it. CJ Hole Team
5/5
GoogleFantastic service from the whole team from start to finish. They kept me well informed, helped me to manage the property whilst it was on the market and were kind and courteous throughout.
Thank you, Sean, for your wonderful review. We really appreciate your kind words and are delighted to hear that you were happy with the service you received from our team. Keeping our clients informed and supported throughout the process is very important to us, so it's great to know this made a difference to your experience. Thank you for trusting us with the sale of your property, and we wish you all the very best for the future. Best Wishes Edward
5/5
GoogleVery easy to deal with from start to finish. Kept me updated after every viewing. Property sold within the first 4 weeks at a good price. Would highly recommend.
Thank you, Charmaine, for your kind words and recommendation. It was a pleasure helping you through the sale of your property. We're delighted that you felt well informed throughout the process and that we were able to achieve a successful sale within the first four weeks at a great price. We wish you all the best for the future and appreciate you placing your trust in us. Best Wishes Edward
5/5
GoogleWe wanted to move from Gloucestershire to Burnham on Sea and the staff at CJ Hole were exceptional. Thank you for helping to make our dream become a reality. We’ve only been here a week and absolutely love it!
Thank you, Shaun, for your wonderful review. We’re delighted to hear that your move from Gloucestershire to Burnham-on-Sea has gone so well and that you’re already enjoying your new home. It was a pleasure to assist you throughout the process, and we're thrilled that we could help make your dream move a reality. Thank you for putting your trust in us, and we wish you many happy years in your new home. Best wishes Edward
5/5
GoogleCouldn’t recommend CJ hole enough! Kate was amazing throughout our whole purchase, she gave us weekly updates and helped push for the completion date we wanted! Would definitely recommend. If we ever needed to sell again would go with CJ Hole. Thanks again guys!
Thank you so much for your wonderful review and recommendation. We're delighted to hear that Kate provided such excellent support throughout your purchase and kept you informed every step of the way. Buying a property can be a stressful process, so we're pleased that Kate's communication and dedication helped make your experience a positive one and assisted in achieving your preferred completion date. We truly appreciate your kind words and your trust in our company. We wish you all the very best in your new home, and should you ever need our help again in the future, we'd be delighted to assist. Kind regards, Edward Creswick
2/5
GoogleRating only, no written review.
5/5
GoogleSold my house in the first week it was listed and I'm very grateful to Lorraine in the sales progression team who was fabulous!
Hi Lisa, a great review, thank you so much for leaving it. CJ Hole Team
5/5
GoogleRating only, no written review.
Glyn, thank you for leaving 5 stars! Amazing. Thank you also for trusting CJ Hole with selling your property and finding you a super new home. CJ Hole Team
5/5
GoogleLorraine in particular was very supportive throughout this process. Her regular communications relating to the progress of the sale was much appreciated as was her advise on how best we seek a successful conclusion to the sale.
Thank you so much for leaving this review, Ed. Lorraine particularly likes the shout out! CJ Hole Team
5/5
GoogleI can’t thank Lloraine and the whole CJ Hole team enough for helping me through my house purchase. They were brilliant from start to finish, always so helpful, professional, and supportive throughout the whole process. They replied very …
Sahand, what a great review, thank you so much. You've received the kind of service will always aim to give, whether you're a buyer or a seller! Thank you for saying you will highly recommend us. Enjoy your new home. CJ Hole Team
5/5
GoogleCJ Hole were great, both as our selling and buying agent, and also having bought our previous house through them. What's really impressive is their professionalism and experience keeping a large chain together, with regular comms with buyers and solicitors, particularly Lorraine and Tim. They really know the area and integrated with the community. We originally went to another popular agent on the street who slightly undercut the commission but it was a big mistake in hindsight - they were less than transparent in their communication and didn't seem to know what to do when things got tricky. Wouldn't hesitate to use them again, they were realistic with their estimates but also negotiated well for both sides. Only complaint, screwtop processco! Seriously guys! ;-)
Hi Oliver, thank you so much for taking the time to leave such a detailed and thoughtful review. We are pleased to hear that you had a positive experience with us, both in the sale and purchase of your property, and that we were able to support you through each stage of the process. Property transactions can be complex, particularly when larger chains are involved, so our communication, experience and proactive approach was definitely required here. Thank you for recognising our honest approach to pricing and negotiation. Our aim is always to provide realistic advice while working hard to achieve the best possible outcome for all parties involved. And as for the screwtop prosecco, we'll take that feedback on board with a smile! 😊 Thank you again for your recommendation and trust over the years. We wish you every happiness in your new home. CJ Hole Team
5/5
GoogleWe have finally sold a retirement flat after two years. CJ Hole have been there for the duration, working hard to sell the flat. I have lost track of how many staff have worked to sell the flat, taking viewings, guiding potential buyers, and keeping us positive, and informed every step of the way. I am thankful for the help from everyone at CJ Hole concluding the sale of what was a difficult property.
Jeremy, thank you so much for your very kind review. We are pleased that we were able to help achieve the sale of your retirement flat, particularly after such a long and challenging journey. It has been a pleasure to work with you throughout the process, and we truly appreciate the patience and trust you placed in our team. Your comments mean a great deal to us, and I will make sure that your thanks are shared with everyone who played a part in marketing the property, conducting viewings, and supporting you along the way. The team will be thrilled to know that their hard work and dedication have been recognised. CJ Hole Team
5/5
GoogleThe staff at the Henleaze office were great at every stages of the transaction. Knowledgeable, polite, attentive and ready to help in solving difficulties beyond any expectations.
Akis, thank you for leaving the review for us. We always try to go above and beyond, so thank you for noting this in your comments. Enjoy your new home. CJ Hole Team
5/5
GoogleI put my house on the market late last year after a previous unsuccessful attempt to sell it. Tim was professional and understanding of my situation, listened to my views and only proceeded when I was ready. Had first viewings within days and offer made and accepted within 2 weeks. Lorraine who then took over did a fantastic job of leading me through the administration of selling, very knowledgeable and also calming when it all felt stressful (which selling a house is!). I wouldn’t hesitate to recommend CJ Hole.
Hi Tracy, thank you for your lovely review. We're so pleased Tim was able to support you through the early stages of your sale and that we were able to secure an offer so quickly. Thank you also for your kind words about Lorraine, we're delighted her guidance and reassurance helped make the process less stressful. Your recommendation means a great deal to us. CJ Hole Team
5/5
GoogleLiam is an asset to your team! He is really personable, friendly and supportive, and worked hard to source me properties that fitted my requirements, even managing to arrange off-market viewings.
Thank you so much for your review Andrew. Liam is thrilled at hearing of your comments.
4/5
GoogleI’m looking forward to my new home on Monday. This is my first experience renting with a guarantor, and I must say the process was quite rigorous, but I should mention that the staff were very helpful. At no point did they make me feel that I would not be successful in my application. Despite the long wait, I am finally ready to move in as I anticipated. I was warmly welcomed at the offices when I needed more clarification, and I felt truly listened to. Above all, I would like to give a special thank you to Katy Mwayi for being very responsive and keeping me updated at every stage of my tenancy application. Keep up the good service!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CJ Hole has 6,975 reviews across its 18 offices, rated 4.7 out of 5 overall: 6,138 on Google, 87 on Facebook, 1 on Yell, 49 on View Agents, 380 on Trustpilot, 320 on allAgents.
Southville has the most, with 1,558 reviews rated 4.6 out of 5, followed by Bishopston with 897.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.
