CJ Hole reviews in Southville, Bishopston, Kingswood and 15 more

★★★★★ 5/5

Google

Jenni and her fabulous team at CJHole were all fantastic when we recently sold our family home of 57 years! Jeremy was so helpful and professional when he carried out the valuation and as a result we felt confident that we would receive a first rate service from this agency. The particulars were completed very quickly and to a very high standard with great photography too, and although we indicated that we would not be ready to go to market for a month or so, a buyer was actually found before the house went on Rightmove - a great result all round. The whole process was relatively pain free (unusual with house sales), we were given valuable advice and guidance throughout by everyone in the Sales team. Jenni, Louisa, Molly, Sarah and Jodie were all extremely efficient and we were constantly kept informed throughout the various stages of the sale. Communication was first class, particularly with Jenni as we approached completion. Apologies if I have missed out anyone but we were extremely impressed by the whole team and the level of service we received and I would thoroughly recommend CJHole to other prospective vendors.

Lesley · 3 October 2026 · CJ Hole Cheltenham

★★★★★ 5/5

Google

This was a house sale. Very professional and thorough from the word go. Identified issues that needed addressing, put us in touch with cleaners and house clearers. Nursed us through sales process and kept us fully informed at all times. Nudged us when we needed to chase lawyers and others. All in all very grateful.

Stephen · 3 October 2026 · CJ Hole Cheltenham

★★★★★ 5/5

Google

Did a good job at a fair price.

David · 3 October 2026 · CJ Hole Cheltenham

★★★★★ 5/5

Google

We put our house up with CJ Hole in 2026. We had some major ups and downs but honestly the communication and interaction with Jessica Warren who was in charge of our case, was absolutely amazing! She kept us in the loop the whole was through and if we asked for updates she more than obliged. It’s really good when you have a team that communicate through email and phone so well. She was amazing to deal with and when we finally got to meet at key hand over, she was just as lovely in person. So thank you Jess for everything.

Laura · 26 September 2026 · CJ Hole Bishopsworth

★★★★★ 5/5

Google

We had a difficult journey with the whole house buying process and CJ Hole was the only constant I could count on . Jessica warren was amazing and very supportive, thank you all for your support

Ratheesh · 26 September 2026 · CJ Hole Bishopsworth

★★★★★ 5/5

Google

A very efficient and helpful team. Jess was particularly helpful and I’m not sure we’d have got the sale over the line without her help. The local office made it easy to pop in and is a prime spot for potential buyers.

LORRAINE · 26 September 2026 · CJ Hole Bishopsworth

★★★★★ 5/5

Google

Holly Jenkins has been my main contact for the progression of my purchase so far, she has been incredible with keeping me updated and is so kind and personable on the phone. Definitely makes the process a lot nicer and easier! :)

Miaya · 26 September 2026 · CJ Hole Kingswood

★★★★★ 5/5

Google

Holly has been our main point of contact for our sale and she's been an absolute pleasure to deal with. Really personable and helpful with any queries that we've had with the sale process. Has been a great help and we really appreciate it.

James · 26 September 2026 · CJ Hole Kingswood

★★★★★ 5/5

Google

Thank you so much to Debbie and Emma for making the sale of our house in Cirencester as easy as possible. Thanks for replying phone calls and emails so quickly I can thoroughly recommend Mark Prewett

MARK · 26 September 2026 · CJ Hole Cirencester

★★★★★ 5/5

Google

I have just purchased a cottage in Cirencester and Emma Davies was the agent of CJ Hole estate agents. She was amazing, a lovely lady, always helpful, great communicator, nothing has ever been to much trouble. I would thoroughly recommend dealing with her if you get the opportunity. Also a little shout out to Jon & Debbie as they too were helpful, Emma is a credit to herself, the company she works for and the industry she is in. Thanks for everything Emma you were a pleasure to work alongside.🙂👏

Vivienne · 26 September 2026 · CJ Hole Cirencester

★★★★★ 1/5

Google

Our experience with CJ Hole as managing agents has been extremely disappointing. Throughout our tenancy, we raised multiple issues, many of which were not dealt with promptly or effectively, and communication was often poor. One of the most serious issues was the shower thermostat. The thermostat was not functioning correctly, meaning the shower temperature could only be controlled through the boiler. We had children living in the property and, unfortunately, one of our children was scalded. We had requested that this issue be addressed around a year before the eventual works were carried out. We remain extremely concerned that this issue existed when we moved into the property and that the property was rented to a family with children without the problem being properly rectified or clearly communicated. We were also left without a working carbon monoxide alarm in the kitchen next to the gas boiler. This was something CJ Hole was aware of before we moved in, as the issue was recorded in the property inventory. The carbon monoxide alarm in the living room had also expired before we moved into the property, yet this was not identified until approximately a year later during a gas safety inspection. Given the presence of gas appliances within the property, we find this particularly concerning. We also experienced leaks in one of the bedrooms whenever it rained. This issue was reported but remains outstanding even though we have now left the property. We also experienced a significant moth/larvae infestation in the kitchen. Larvae were found coming from the kitchen ceiling, and despite reporting the issue, there was a lengthy delay before pest control arranged through CJ Hole attended. We had to seek our own pest control advice because we felt the issue was not being dealt with quickly enough. Moths remained present throughout the property when we left. There were also substantial concerns about the condition of the property when we moved in. It was not in the standard of cleanliness we would reasonably expect from a property being handed over to new tenants. We found clothing and socks beneath furniture, significant amounts of dog hair, dirty carpets and a shower that had not been properly cleaned. We ultimately paid for professional carpet cleaning ourselves because of the condition of the carpets. During works arranged through the managing agent, contractors caused further problems, including damage to carpets and a flooded kitchen after waste pipes were not correctly reattached following work involving the washing machine. We were also left with outstanding issues relating to the bathroom, shower and gas fire. What has been particularly frustrating is the handling of our complaints. We repeatedly contacted CJ Hole through the appropriate channels, yet felt that issues were closed or dealt with without the underlying problems actually being resolved. When one case was closed, we immediately advised that the issue remained ongoing, but received no meaningful response. We have kept a detailed record of communications, dates, photographs and events throughout the tenancy and will rely on that documentation where necessary. We have now left the property, but our experience has left us extremely dissatisfied with the service we received. We expected a professional managing agent to communicate effectively, act promptly when serious issues were reported and properly oversee contractors and property maintenance. Unfortunately, that was not our experience. If I could have give no stars, I would have.

Sophie · 26 September 2026 · CJ Hole Downend

★★★★★ 1/5

Google

Extremely disappointing experience Our experience with CJ Hole has been extremely disappointing. Throughout our tenancy, we experienced numerous issues with the property, many of which remained unresolved for an unreasonably long period of time, in some cases, for an entire year. One particularly concerning issue was the shower thermostat, which did not work properly and meant we had no control over the water temperature. The water could be dangerously hot or completely cold, which was particularly worrying as we have three young children. When we raised this issue, we were rather dismissively told that there were other ways of washing in the property, such as using the bath. However, the bath is supplied by a hot water tank with limited capacity, effectively providing enough hot water for one bath per day. For a household of five people, this is clearly not a practical alternative. Unfortunately, this was just one of many issues we experienced. There were so many problems throughout our tenancy that it would be difficult to list them all here. Communication was another major issue. Complaints regularly took around three weeks simply to receive an acknowledgement, followed by further delays before anything was actually addressed, assuming it was dealt with at all. There was very little sense of urgency, even when issues were affecting our family's day-to-day living conditions. What was particularly frustrating was the way our complaints were subsequently presented back to us. We were repeatedly given assurances that issues had been dealt with, or that CJ Hole had acted promptly and appropriately, when this simply did not reflect our experience. At times, the wording of their responses felt as though they were attempting to convince us that everything had been handled correctly, rather than genuinely acknowledging the problems we had raised. Our final complaint was a particularly clear example. We were told in writing that CJ Hole could see that all of our issues had been dealt with promptly by them. Having personally experienced the lengthy delays, unanswered issues and repeated chasing required throughout our tenancy, we found this statement extremely difficult to understand. The biggest frustration was not simply that things went wrong, problems can happen with any property. It was the lack of urgency, the repeated delays, the failure to properly address certain issues and, ultimately, being told a version of events that did not match our actual experience. Overall, this tenancy caused a great deal of unnecessary stress and frustration. Based on our experience, I would strongly recommend that prospective tenants carefully consider the level of service and responsiveness they may receive before choosing to rent through CJ Hole.

Marc · 26 September 2026 · CJ Hole Downend

★★★★★ 5/5

Google

I've had consistently good experiences with CJ Hole Bishopston. Senior Sale Negotiator Liam has been a great help in particular. I've done several viewings with him now, and he has made a noticeable effort to understand my situation and property search criteria. He has a positive 'can do' attitude and works hard to sell houses. This included staying late to do an out-of-hours viewing to fit around my work schedule, and acting as a great 'middle man' between myself and a seller to try and agree a deal between us. I have not yet brought a house through them, but CJ Hole's proactive approach really stands out compared to other estate agents.

Jack · 26 September 2026 · CJ Hole Bishopston

★★★★★ 5/5

Trustpilot

Thank you so much to Debbie and Emma…

Thank you so much to Debbie and Emma for making the sale of our house in Cirencester as easy as possible. Thanks for replying phone calls and emails so quickly I can thoroughly recommend Mark Prewett

Mark · 25 September 2026 · CJ Hole Cirencester

★★★★★ 1/5

Trustpilot

A very disappointing experience from start to finish

A very disappointing experience from start to finish Our experience with CJ Hole as managing agents was extremely disappointing and, at times, incredibly stressful. We reported numerous issues throughout our tenancy, but repeatedly felt that problems were not dealt with promptly or properly. Communication was often poor, and we frequently had to chase for updates. One of the most serious matters involved the shower thermostat. The thermostat was not working correctly, meaning the shower temperature could only be controlled via the boiler. We had children living at the property and, unfortunately, one of our children was scalded. We had requested that the issue be addressed long before the eventual works took place. We remain extremely concerned that the problem was present when we moved into the property and that it was not properly rectified before the property was rented to a family with children. We were also left with no working carbon monoxide alarm in the kitchen next to the gas boiler. This was recorded in the property’s inventory before we moved in, meaning CJ Hole was aware of the issue. The carbon monoxide alarm in the living room had also expired before we moved into the property, but this was not identified until approximately a year later during a gas safety inspection. We find this particularly concerning given the presence of gas appliances in the property. There were also leaks in one of the bedrooms whenever it rained. Despite this being reported, the issue remained outstanding when our tenancy ended. We also experienced a significant moth and larvae infestation. Larvae were coming from the kitchen ceiling, including around an area that could not be accessed without removing cupboards. We reported the issue and felt the response was far from prompt. We eventually sought independent pest-control advice ourselves because we were so concerned about the situation. Pest control arranged through CJ Hole attended considerably later, by which point we had already dealt with much of the problem ourselves. Moths were still present when we left the property. The condition of the property when we initially moved in was also extremely disappointing. We found clothing and socks beneath beds and sofas, dog hair throughout the property, dirty carpets and an unclean shower. We paid for professional carpet cleaning ourselves because the carpets were so dirty. There were also significant amounts of dirt and debris beneath the kitchen kickboards, which appeared not to have been properly cleaned for a considerable period. Works carried out during the tenancy created further problems. Contractors caused damage to the carpets and, following boiler-related works, the waste pipes were not correctly reattached, resulting in the kitchen flooding. This caused further inconvenience and disruption for our family. There were also conflicting explanations provided to us regarding the gas fire and its safety, which caused us further concern. Perhaps the most frustrating aspect was the complaint handling. We raised issues through the channels provided by CJ Hole and repeatedly felt that we were not being listened to. A case was closed despite the underlying issue still being ongoing, and when we immediately explained this, we received no meaningful response. We have retained photographs, correspondence, dates and a detailed record of events throughout the tenancy. We also had a witness present during one of the pest-control visits. We have now returned the keys and left the property. We are relieved to have moved on, but we are extremely dissatisfied with the service we received from CJ Hole. This review reflects our personal experience during our tenancy. We expected a managing agent to communicate properly, respond appropriately to serious maintenance issues and ensure contractors’ work was properly managed. Unfortunately, that was not our experience. We would not choose to rent through CJ Hole again based on our experience.

Sophie · 19 September 2026 · CJ Hole Bishopsworth

★★★★★ 5/5

Google

This is a message of thanks to Jessica for her help in progressing the sale of our property. We were very grateful to you Jess for the way you dealt with problems which could easily have become major issues. You were always very pleasant to talk to and very professional in your approach. You always phoned or emailed when you said you would which was greatly appreciated. You are an asset to CJHole and they are lucky to have you! Thank you again for your time and patience.

Westbury · 19 September 2026 · CJ Hole Bishopsworth

★★★★★ 5/5

Google

Very highly recommended! They helped us through the process, giving us a whole bunch of useful information (we were first-time buyers so knew basically nothing), kept us in the loop throughout, chased up solicitors, all in all an excellent service!

Samuel · 19 September 2026 · CJ Hole Kingswood

★★★★★ 5/5

Google

Emma Davis at CJ Hole has been an absolutely amazing agent during the purchase of our home. She was a great combination of both professional as well as human and kept me calm during the stress of waiting to exchange. Emma ensured she found the right price for both her client as well as myself as the purchaser. She was also on hand whenever I needed to make numerous visits with builders and family members. Highly recommend

Lizzie · 19 September 2026 · CJ Hole Cirencester

★★★★★ 5/5

Google

We rented our house through the CJ Hole Hucclecote branch in January 2023, and we have had a very positive experience with the team. Ami and Danielle have always been friendly, professional and helpful throughout the whole rental process. Since we moved into the property, they have continued to make sure that any issues are dealt with properly. More recently, we had a water leak issue involving Severn Trent which we found difficult to resolve ourselves. A special thank you to Shelly for her professionalism, responsiveness and helpfulness. She contacted Severn Trent on our behalf, helped us find a practical way forward, and followed up the case regularly to make sure the problem was properly investigated and resolved. We are very happy to recommend the CJ Hole Hucclecote branch to our friends and to anyone looking for a trustworthy, professional and supportive letting agent.

Justina · 19 September 2026 · CJ Hole Hucclecote

★★★★★ 5/5

Google

I had a really positive experience with Liam. He was friendly, approachable, and very helpful while showing me around the property. He gave me useful information about the house and, what I particularly appreciated, added extra details based on the things I was asking about and talking about as we walked through. It made the viewing feel much more personal and informative rather than just a standard tour.

Chad · 19 September 2026 · CJ Hole Bishopston

★★★★★ 5/5

Google

CJHole in Kingswood were exceptional estate agents from Donna doing our valuation through to Freya and Jodie doing the viewings. Kerry handled things from Sold and she was a pleasure to work with, professional, patient

Sarah · 12 September 2026 · CJ Hole Kingswood

★★★★★ 5/5

Google

I recently purchased my first home with my girlfriend through CJ Hole and we got really lucky with my first experience of estate agents. We worked with a few different members of the team from the Kingswood branch, and they were all fantastic. Booking the first viewing was easy and flexible, the agent who showed us the house was honest and relaxed and gave us lots of space to explore by ourselves. When we decided to put an offer on the house we spoke with a member of the team who gave advice on what figure we should start with but never made us feel pressured to follow their guidance. After we negotiated with the seller we were then put in touch with Kerry who we worked with through to when we got our keys. Kerry was brilliant. She advocated for us, chased the seller and the sellers solicitors when required, found ways to speed up the process like ensuring we were already prepared with completed tasks and paperwork before we were asked for them by the solicitors (which items from the house to keep, etc). We weren't in a chain which helped, but we had the offer accepted at the beginning of June and we have already moved in by the second week of September. We highly recommend CJ Hole, they are a really lovely and professional team. They responded quickly throughout, kept in contact, rang us for updates and any queries they had even when we hadn't reached out first which showed they were still active with our purchase even when all the paperwork was with the solicitors. We also arranged a few more visits to the house after our offer had been accepted, and it was never a problem or made to feel unnecessary when organising them. It was just overall a really nice experience, or at least as nice as it can be when buying a house!

Jess · 12 September 2026 · CJ Hole Kingswood

★★★★★ 5/5

Google

Viewed a home with Freya, she was very helpful and a lovley agent, thank you!

Stoneyboyo · 12 September 2026 · CJ Hole Kingswood

★★★★★ 5/5

Google

Excellent service across the board. From sales and marketing a challenging property to sell to communication and work during post offer. They were excellent, working with us and taking our thoughts into consideration while providing professional advice. Kerry in particular provided an outstanding service. She was efficient, understanding and very proactive! Would highly recommend, and thank you again 😊

Kevin · 12 September 2026 · CJ Hole Kingswood