Trusted Agent profile Β· Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

7,262 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,262 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,440

Reviews on Google

All 18 offices

Facebook logo

4.1 / 5

66

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

386

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I had a really positive experience viewing a property with Emma from CJ Hole Bradley Stoke. She was friendly, professional, and took the time to answer all of my questions without making me feel rushed. Emma also followed up afterwards with a courteous call, which I really appreciated. Overall, it was a smooth and well-organised process, with clear communication throughout.

Alex Β· 10 November 2025 Β· CJ Hole Bradley Stoke

Agent replied Β· 18 December 2025

Thank you for the 5-star review! We pride ourselves on clear communication and are happy it made the process smooth for you! We’ll be sure to pass your kind words on to Emma, she'll be thrilled to hear them! Thanks for choosing us and we hope you enjoy your new home!

5/5

Google

I have been an over seas landlord for 10 years and started using Cj hole when I moved, the letting and property management teams always go above and beyond Emma has just found new tenants for my property in less than a week, helped by George’s photographs. Natasha and Nikki on the property management team are efficient helpful and respond quickly to emails

Jane Β· 10 November 2025 Β· CJ Hole Bradley Stoke

5/5

Google

We had very good service from Tim at the Hucclecote branch of CJ Hole. He found us a very good buyer and supported us through the sale effectively, contacting relevant parties and keeping in touch with us. Thank you!

M Β· 10 November 2025 Β· CJ Hole Hucclecote

Agent replied Β· 10 October 2026

Thank you for taking the time to leave us, and Tim a review.

5/5

Facebook

I have recently sold my house with c j hole redfield Bristol after living there for 44 years so we had no idea how the system worked. Justin and Ryan couldn’t have been any more helpful if they had tried . I made several calls to them throughout the process and they always put me at ease with everything I had asked them . I would definitely recommend c j hole and there most helpful staff to anyone wanting to sell their property.

Charmaine Β· 9 November 2025 Β· CJ Hole Redfield

5/5

Google

Saw a flat today with Justin, he was very helpful and informative. Best flat we have looked at so far!

L Β· 9 November 2025 Β· CJ Hole Kingswood

5/5

Google

We had a viewing with Justin today who filled us with positivity! Very informative & answered all our initial questions. Would highly recommend πŸ™πŸ» …

Paige Β· 9 November 2025 Β· CJ Hole Kingswood

5/5

Google

C J Hole are the best to work with compared to other agents. Much smoother and more positive chill vibes from the staff! :)

Louie Β· 9 November 2025 Β· CJ Hole Kingswood

5/5

Google

We loved working with this estate agents, I was especially impressed with their mortgage adviser, they were very pleasant and helpful to work with considering we are 1st time buyers.

Jacob Β· 9 November 2025 Β· CJ Hole Kingswood

5/5

Google

We have been on a few viewings with Freya, and she has been great. She is professional, helpful and friendly. She goes the extra mile to help clear doubts and queries even if they fall outside of the scope of service. It has been a pleasure dealing with Freya.

Sameer Β· 8 November 2025 Β· CJ Hole Kingswood

5/5

Google

Thank you Minnie and Jess for all your hard work. EXCHANGED

Lorraine Β· 8 November 2025 Β· CJ Hole Brislington

5/5

Google

Special thanks to Minnie for her support in my purchase πŸ˜ƒ …

Zion Β· 8 November 2025 Β· CJ Hole Brislington

5/5

Google

Thank you so much to Justin for coming to value our house. His local knowledge is so helpful and filled us with so much confidence. Communication is great and response time so fast.

Kay Β· 7 November 2025 Β· CJ Hole Redfield

5/5

Google

When selling my house CJ Hole have communicated well throughout the process. They have been reliable, arranged viewings and been good at giving feedback following viewings. Thank you.

Sue Β· 7 November 2025 Β· CJ Hole Redfield

5/5

Google

Very helpful and friendly people to show around any property, specially Freya Abbott, who always greeted us with a lovely smile and answered all our queries very patiently.

Sobia Β· 7 November 2025 Β· CJ Hole Kingswood

5/5

Google

Ethan was very professional and friendly, representing his company very well. Recommend CJ Hole!

Louis Β· 7 November 2025 Β· CJ Hole Brislington

5/5

Google

Ethan conducted a viewing for me yesterday and was very friendly and knowledgeable about the property! Thank you!

Emily Β· 7 November 2025 Β· CJ Hole Brislington

5/5

Google

Had a viewing yesterday, the experience was fantastic and Ethan was very attentive welcoming and friendly all of our questions were answered, would highly recommend!

Shauna Β· 7 November 2025 Β· CJ Hole Brislington

2/5

Google

We had a smooth process and everything was very timely, so that is a positive. The team we had the pleasure of meeting were all super friendly and helpful - Ethan in particular! Unfortunately, our property manager, Max, brings an unpleasant attitude, is defensive when asked about things that he has missed/messed up on, doesn't know how to communicate effectively and generally has quite a rude and arrogant tone. I can't fathom people working in a service role who make every interaction seem like a chore or inconvenience to them - especially when they are being asked bare minimum (i.e. to update tenants on maintenance progress). I did try to speak to his manager, Seth, who also pretty much disregarded what I had said about our experience, hopefully a public review will urge them to address the issues.

Fran Β· 6 November 2025 Β· CJ Hole Southville

1/5

Google

Avoid this estate agent if possible and I wasn't even their customer, I have to give 1 star to simply get my point across They were the estate agent handling a property in our chain and similar to the solicitors dealing with the property they were on par with lacking communication skills. As the transaction was ongoing we were reaching out to our estate agent to get updates as we knew this part of the chain was the only outstanding party as the rest of the chain was complete and ready to move. Multiple emails and phone calls with our estate agent to get the following back "no responses from emails and constantly ringing though and going to voicemail with no replies." This had gone on for multiple weeks with no responses at all, by this time mortgageΒ offers throughout the chain were coming to expiring and needed to get a tangible update. A voicemail was subsequently left by our estate agent emphasising the urgency to get an update with the information given. After this they did get a response,not to provide any update to the chain but simply to state they weren't happy with the manner of the voicemail being left. Not to provide an update to the sales but a review of the voicemail itself. After all this we still hear nothing from them, the reason for this turns out to be that the original person dealing with the sale left the company, their replacement left the company also shortly after and the transaction was left with the area director, all of which failed to respond to any communications nor update us that could be delays due to handing over of the sale. All of this in itself is shocking behaviour, no disregard for the fact that there were multiple parties in the chain at a point where the whole chain could fall through due to lack of timely responses. The only good thing to come from this was that we no longer have to deal with this estate agent as the chain collapsed and no longer have the stresses of the lack of any updates from them and now moved onto an estate agent that has competency and understands the nature of timely responses and customer satisfaction.

Luke Β· 6 November 2025 Β· CJ Hole Southville

4/5

Google

Experience of dealing with Rob and Tom was positive. Rob was showing good friendly communication. He was supportive in taking the right steps to buy the property we wanted. Tom really put attention to take good pictures of our house for sale. Overall we completed both: sale and purchasing new property through CJHole in Westbury on Trym successfully. However, I had impression some things could work better. We have never had sign "For sale" or "Sold" by our house. The agent who showed our property to the buyer has never seen our house before. The lady who was giving us 2nd viewing on our future house didn't know much about the house. I like that our house was priced as individual unique property not only influenced by the area statistics (last house sold in the area and etc). Another agent only looked at our house by some local information. Without showing any enthusiasm to me - he didn't gain my confidence in selling my house for good price (despite he was cheaper to deal with).

Justyna Β· 6 November 2025 Β· CJ Hole Westbury On Trym

Agent replied Β· 17 November 2025

Hi Justyna, thank you for taking the time to leave the review for us, we really do appreciate it. It sounds like Rob and Tom have made a superb impression and we're pleased. We take on board your further comments too. Enjoy your new home. CJ Hole Team

5/5

Google

Fantastic service from initial enquiry to completion. Ed and his team could not do enough for us. Professional, patient and kept me updated throughout what could have been a stressful time. I wouldn’t go anywhere else for conveyancing matters. Thank you CJ Hole Burnham-on-Sea!

Anna Β· 6 November 2025 Β· CJ Hole Burnham-On-Sea Sales

Agent replied Β· 6 November 2025

Dear Anna Thank you so much for your kind review. We are so pleased you have been happy with our service. All the very best, Edward

5/5

Google

The Kingswood team have been fab from first viewing to completion during the purchase of our first home. Kerry Ray in particular has been amazing and made the process much quicker and smoother! Our solicitors were a bit rubbish and I doubt we’d have completed by now if it weren’t for Kerry’s involvement. She was able to chase our solicitors and actually get the answers/results that we were unable to. Kerry advocated for us in a big way towards the end of the process and we are beyond grateful- thank you thank you thank you!!!!

Mae Β· 6 November 2025 Β· CJ Hole Kingswood

5/5

Google

Minnie and Jess in the progressions team have been very helpful through the sale process! Many thanks you guys.

James Β· 6 November 2025 Β· CJ Hole Brislington

5/5

Trustpilot

Great communication and professionalism

Carmelo has been great to communicate with. Speedy replies and very professional. Experience as a whole has been excellent

Dean Β· 5 November 2025 Β· CJ Hole Southville

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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