Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,262 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,262 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
386
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had an excellent experience with Ethan from CJ Hole during a recent house viewing. Ethan was exceptionally friendly, professional, and knowledgeable. He provided clear, concise information and answered all my questions with confidence. The entire viewing was smooth and enjoyable thanks to his approach, which made me feel both comfortable and well-informed. I would highly recommend CJ Hole based on this experience and would be happy to use their services again in the future!
5/5
GoogleEthan has made the process of listing our flat a breeze. He has answered our questions, and worked quickly to get the listing up. The whole team at CJ Hole Southville are great to work with.
1/5
GoogleMy experience with CJ Hole Southville has been extremely disappointing. After moving out of my tenancy in August, my deposit has been held for months due to poor communication and repeated administrative errors by the property manager, Max. Despite providing written proof that I’d left with the landlord’s agreement, the agency failed to update records or release my share. I’ve had to escalate the matter to official bodies for resolution. I would not recommend this branch based on my experience.
5/5
GoogleI was recommended CJ Hole by a neighbour and I now can't recommend them enough myself! They were absolutely brilliant. I was looking to rent my property really quickly, and they DELIVERED. On the same day of calling them, they managed to get a floor plan made the same day, and viewings were organised for the next day by the end of which I had 4 tenant offers on the table. Communication throughout via email/phone calls was extremely good - I was liaising with Inga, Callum and Lucy. A small example of their expertise - they spotted a significant issue with an old EIC report which another estate agency hadn't - I then clarified with the electrician and they were absolutely right.
A glowing review, thank you Charlotte. Your kind comments to Inga, Callum & Lucy have been shared and they're delighted to have been of service. We deeply appreciate your recommendation and look forward to assisting you again in the future. CJ Hole Team.
5/5
GoogleVictoria was our contact throughout & provided an excellent service representing our interests very well and maintaining constant encouragement to all parties involved. …
5/5
GoogleWe used Barry Williams for our mortgage advisor and he was fantastic. Explained the process to us well as first time buyers and made us feel very comfortable. He was very flexible with timings and locations (often working late into the evenings) which made meetings very easy.
Thank you for your review! Barry is well-known for going above and beyond for his clients, and it’s great to hear that his flexibility with working into the evenings helped and his clear advice made such a difference. Congratulations on this exciting milestone!
5/5
GoogleWe sold our house with CJ Hole Kingswood and honestly can’t recommend them enough. Not only did they manage to sell our property for £15,000 more than we thought possible, but their support after the sale was also outstanding. Our Sales Progressor, Kerry, was absolutely amazing, she kept everything moving, avoided multiple potential delays, and was always proactive in checking in with everyone involved. Her communication and dedication made the whole process so much smoother. Thank you to the whole CJ Hole Kingswood team for such a positive experience!
5/5
GoogleCJ hole acted on the purchase of our property. Kerry was absolutely fantastic from start to finish with excellent communication and friendly, actually helpful service! We feel like they actually cared and made a difference to pushing it through. Thank you so much, would use when we come to sell :)
5/5
GoogleFrom when my wife and I had our property valued to the financial adviser helping us find our mortgage and then to our final move we thought the team we dealt with at CJ Hole did a brilliant job. They were friendly, communicative and kept us in the loop throughout every stage of our move. I'd highly recommend them
4/5
GoogleWe really enjoyed our viewing and how helpful the staff was,also walked us through various options especially being a first time buyer
5/5
GoogleWhat a great team CJ Hole are! Very professional, and helpful throughout the entire process.
5/5
GoogleKerry Ray and the team have been absolutely brilliant, sold my house to a first time buyer, C J Hole recommended me chubb bulied solicitor every one involved have given me excellent service. I am a very happy seller.
5/5
TrustpilotCool Carmelo
Carmelo was very friendly and informative, big fan thank you
5/5
GoogleLorraine was amazing, always keeping me update and was chasing up everyone involved . I felt supported and well informed by Lorraine . I even told her that she was more like my solicitor. She was always cheerful and very informative . I would definately recommend CJ hole to family or friends who are thinking if buying or selling their houses.
Mary, what a great way to describe our Sales Progressor! We're so pleased you've had a great service from us as a vendor. Thank you for recommending us to others too. Enjoy your lovely new home. CJ Hole Team
5/5
GoogleRyan and the team have been very helpful during the purchase of an investment property in BS5. They have been very quick to respond and a pleasure to work with. I hope there will be more opportunity to work together again in the future. Thanks
5/5
GoogleThomas Sully showed me around and was professional through out. No pushy sales either! He answered all my questions and was friendly. Thank you!
5/5
GoogleI just wanted to say a huge thank you to Jessica Warren, all the effort you’ve put in throughout this process. You’ve been so proactive always keeping in touch with the solicitors, chasing things up, and keeping me updated every step of the way. Your persistence and professionalism really made a difference and helped everything move along so much more smoothly. It was such a relief knowing you were on top of things at all times. Thank you again for all your hard work and support it’s been an absolute pleasure working with you!
5/5
GoogleAmazing experience with Minnie Challoner from CJ Hole. Great communication and very professional.
5/5
GoogleI have been really impressed with the CJ Hole staff at Bradley Stoke. The whole process from listing to completion has been very smooth with great communication and professionalism.
Dear Caron, it was a pleasure working with you and we hope you are all settled in your new home! We know the selling and buying process can feel so long so we ensure great communication is at the heart of what we do, and we’ll be sure to pass your kind words on to Adam, Ian and the team.
5/5
GoogleWe had an excellent experience working with Thomas Sully! He was incredibly professional, knowledgeable, and always quick to respond to our messages. No matter how many questions we had, Thomas took the time to explain everything clearly and made the whole process smooth and stress-free. His attention to detail and friendly approach made us feel confident every step of the way. Highly recommend Thomas to anyone looking for a reliable and dedicated real estate agent!
5/5
TrustpilotI felt welcome and understood and…
I felt welcome and understood and carmelo bartucca made my viewing experience a pleasure
1/5
TrustpilotAwful service, dishonest agency
My experience with CJ Hole Southville has been extremely disappointing. After moving out of my tenancy in August, my deposit has been held for months due to poor communication and repeated administrative errors by the property manager. Despite providing written proof that I’d left with the landlord’s agreement, the agency failed to update records or release my share. I’ve had to escalate the matter to official bodies for resolution. I would not recommend this branch based on my experience.
1/5
GoogleI rented a property for 1 year with CJ Hole that I can only descibe as scabby. Not only was the property scabby but it was very obvious that neither the landlord or CJ Hole were particularly bothered about making the property to an acceptable standard. When moving in, the property was left in an awful state. It seemed like it wasn't cleaned or any maintenance done during the interim since the previous tenants. I found a dead rotting mouse in a trap under the sink. 2 sheds in the garden were both rotting. Paint flaking off the walls. Floor boards warped from damp covered in threadbear carpets. A broken oven and cupboard doors hanging askew off their hinges. For the state of the property, I was given £100 compansation. I would have much rather not have had the stress of moving into a property in that state. During my tenancy, maintenance reports and requests took an age to be sorted and when they were it was also done so at the cheapest cost and questionable quality. Now I have moved out of the property which was left in a much cleaner state than how it was found but you can only polish a turd so much. CJ Hole has recommended charging me £535 out of my deposit to sort out the garden and to clean the property. Money I know will not be spent on actually fixing these issues as a new tenant is already in the property and no doubt will have a similar experiance to myself. As a tenant, I will not be using CJ Hole again. If I was a landlord, I would also steer clear if you want you assets to be looked after properly and benefit all parties involved.
We are sorry to hear that you were unhappy with your experience as a tenant. We take all feedback seriously and would like the opportunity to review your concerns in more detail, particularly regarding the move-in condition, maintenance response times, and deposit deductions. However, we would like to address several of the points you have raised, as they do not reflect the full circumstances of your tenancy or the way our team operates. When you moved into the property, a detailed inventory and inspection were carried out by an independent clerk, and any issues noted were reported to both yourself and the landlord. The landlord authorised compensation as a gesture of goodwill for minor cleaning and maintenance concerns, which you accepted at the time. Regarding the property’s condition, all maintenance and repair works are instructed with the landlord’s approval. We promptly raised your reported issues and ensured that approved works were carried out by qualified contractors. While we always aim for repairs to be completed swiftly and to a good standard, the timing and scope of works ultimately depend on landlord consent. As for your comments on the deposit deductions, these were based on an independent check-out inspection comparing the condition of the property at the start and end of your tenancy. The proposed deductions were in line with the tenancy agreement and the evidence recorded in that report. You were provided with full details and retain the right to dispute them through the Deposit Protection Service, which offers a fair and impartial resolution service. We are genuinely disappointed that you feel dissatisfied, but we are confident that we handled the tenancy in line with our professional obligations and industry standards. We take pride in providing a fair and transparent service to both landlords and tenants and will continue to do so.
4/5
GoogleI've been very happy working with CJ Hole Cheltenham! I didn't give a 5-star rating because some minor items were not addressed before move-in but I would still absolutely work with them again. The items not addressed did not change my overall excellent experience. Ethan and Olly were especially attentive to my timelines, unique requests, random questions. In addition, I am a transplant from the US and they were incredibly patient with questions that I imagine I would not have asked if I were a UK local. Professionalism, responsiveness, and dependability are the words I'd use to describe my interactions with the team.
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
