CJ Hole reviews

★★★★★ 4/5

Google

Review from Joe Hawthorne and Maria Del Carmen Lopez Perez: We are both really glad that we decided to choose to rent a property with CJ Hole! We had seen properties from other agencies and the agents hadn´t taken much notice of the questions and concerns we were raising. They also didn´t really take the time to explain how their agency procedure worked to us, mostly they said that we had to pay the holding fee quickly as the property would go within a day. As it was our first non shared house and we were investing our savings we were a little caucious. However, when we met with a CJ hole agent called sarah to see our now current flat, she was so friendly and reasuring, and took the time to explain how everything worked, and that she felt confident that we were the right people for the flat. It made all the difference. Once we began the process of securing the flat we had loads of help from an agent called Izzy, she helped us with our references, our guarantor details and passing information onto our landlord. The references can take a little while, which can be frustrating and sometimes the referencing company would need more information or a document but izzy always helped us work out a solution, never left us in the dark about our progress, and was always helpful. Ultimately we got the flat we really wanted, and CJ Hole made the process as easy and stressfree as moving can be. We would both recommend them to anyone in the area looking to rent or buy.

Joe · 29 March 2014 · CJ Hole Bishopston

★★★★★ 5/5

Google

We recently bought and sold via CJ Hole's Bishopston office and could not have hoped for a better service. Our main contact Sean and the rest of the team were incredibly attentive and made us feel very at ease with the whole process. Despite much of the stereotypes surrounding the profession we felt from the beginning that the attention and level of communication we were receiving showed the guys as genuinely having our interests at heart. The proof of this can be seen in the swift sale of our property and the equally swift purchase of our dream home a few weeks later. During the period of sale the team became our main point of contact as the solicitors we chose failed to match CJ Hole's emphasis on communication, guiding us through the final stages as they chased the solicitors for information. If you're looking to sell then I can't recommend their services highly enough and if you do find a property you like listed with them, you're fortunate to be buying with confidence.

John · 29 March 2014 · CJ Hole Bishopston

★★★★★ 5/5

Google

Another great experience from CJ Hole, Bishopston. We had to move flats on short notice, Philippa and Sharon were both excellent in helping us find a flat that met our hefty criteria list and within our budget. Very friendly service, very helpful and knowledgeable and made the whole process so simple. Izzy was always on hand to help with the final contract details and Sam as always a friendly face in the store. Getting our deposit back from the previous flat (also rented through CJ Hole) was quick and easy too. Thanks a million guys - we'd be slumming it in a tent if it wasn't for you!! Definitely recommend you to friends.

Rowan · 29 March 2014 · CJ Hole Bishopston

★★★★★ 1/5

Google

An awful experience. We were led to believe that a property had been taken off the market. Many days of phone calls ensued, during which they were very vague and unhelpful. I was then told that there was another bid. This was given preference (even though it was exactly the same as ours). With four days to go before our intended move in date we have found ourselves with nowhere to go. Being about 12 years old, their agents don't seem to understand that these issues are quite serious. I would avoid this agency in both renting and buying. Useless, cold and inefficient.

W · 12 February 2014 · CJ Hole Southville

★★★★★ 2/5

Google

I was shocked with the service that I received from CJ Hole. We paid our deposit waited for a week to be told that we had lost the house and the landlord didn't want to deal with CJ Hole. I can not tell you how much of a waste of space this company is, if you read this review no matter how nice/cheap/perfect the house is do not go with this company they don't deserve it for there complete lack of ability to do the job that they claim their company does. Avoid at all costs.

Sam · 12 February 2014 · CJ Hole Southville

★★★★★ 1/5

Google

Ridiculously overpriced rental charges and run by school kids who don't have an ounce of common sense between them. Avoid like the plague!

Rob · 16 January 2014 · CJ Hole Southville

★★★★★ 1/5

Google

Various hidden fees, flagrant lying. Avoid at all costs. The positive reviews for this place were clearly written by their employees.

HoratioBlunderpump · 16 January 2014 · CJ Hole Southville

★★★★★ 1/5

Google

Totally unprofessional. Lack of communication, and when they did it was half truths and holding back information to make life more difficult for you and get more money out of you. NOTHING was easy with them. I've never been made so upset, stressed and exhausted by a company before. AVOID!

Rocktzar · 16 January 2014 · CJ Hole Southville

★★★★★ 1/5

Google

Terrible experience. The letting agent showed us the wrong flat in the building as a result we were given a tenancy agreement for a completely different (unsuitable) place. We only found this out by chance two days before our move in date. As a result we couldnt move in to either property as the one we viewed and actually thought we were getting was let and the other was disgusting. They refunded us immediately and admitted fault at first they appeared to be really helpful and tried to help us find another property, however, they would not provide us with temporary accommodation until they found somewhere else suitable for us. They offered to compensate us for some of the costs incurred which quite frankly are pathetic, this includes £35 towards the van hire! Now in we are in a position where my partner and I are homeless as of Saturday, we have been given no suitable alternative and are going to have to rely on the kindness of our friends until we find somewhere to live. As you can imagine we have both have had to take time off work to look for another home, hire a van and find storage for all our belongings, not to mention the sleepless nights and stress we've had to endure. Their stand point is that as they're not obliged to provide us with temporary accommodation - they wont, even though its their fault we're in this situation.

Denise · 16 January 2014 · CJ Hole Bishopston

★★★★★ 4/5

Google

Review from Joe Hawthorne and Maria Del Carmen Lopez Perez: We are both really glad that we decided to choose to rent a property with CJ Hole! We had seen properties from other agencies and the agents hadn´t taken much notice of the questions and concerns we were raising. They also didn´t really take the time to explain how their agency procedure worked to us, mostly they said that we had to pay the holding fee quickly as the property would go within a day. As it was our first non shared house and we were investing our savings we were a little caucious. However, when we met with a CJ hole agent called sarah to see our now current flat, she was so friendly and reasuring, and took the time to explain how everything worked, and that she felt confident that we were the right people for the flat. It made all the difference. Once we began the process of securing the flat we had loads of help from an agent called Izzy, she helped us with our references, our guarantor details and passing information onto our landlord. The references can take a little while, which can be frustrating and sometimes the referencing company would need more information or a document but izzy always helped us work out a solution, never left us in the dark about our progress, and was always helpful. Ultimately we got the flat we really wanted, and CJ Hole made the process as easy and stressfree as moving can be. We would both recommend them to anyone in the area looking to rent or buy.

Joe · 16 January 2014 · CJ Hole Bishopston

★★★★★ 2/5

Google

CJ Hole nearly made us homeless after taking our holding fee without having the house secured or actually on their books! They took our money and did not send us any contracts so we repeatedly rang them requesting them. They repeatedly told us they would send them right away. Three days later we demanded the contracts to which they replied they had only a verbal confirmation from the landlord which then turned into no confirmation because the landlord no longer wanted to deal with them! If we did not contact CJ Hole they may have left it for days, with our money in their bank, wasting precious time as we needed to move in two weeks. Awesome work guys!

Dairy · 22 July 2013 · CJ Hole Southville

★★★★★ 5/5

allAgents

From putting our property on

From putting our property on the market to moving into our new home, our contact was Nick and his team was professional, efficient and thorough. All of our viewings were accompanied and feedback quickly sought. We had complications in our chain and Nick was able to keep everyone honestly informed of progress, delays and potential changes and it made the whole moving process a better experience. We would not hesitate in recommending CJ Hole to any potential buyers or sellers.

Al · 24 April 2013 · CJ Hole Cheltenham

★★★★★ 5/5

allAgents

We would definitely recommend

We would definitely recommend Nick, and the rest of the team at C.J.Hole. They showed complete professionalism during the whole process of selling our house. During the process of selling, we had two properties fall through(through no fault of us or C.J.Hole), and they were incredibly supportive to us and our buyers. We would have no hesitation in recommending them.

Melissa · 18 March 2013 · CJ Hole Cheltenham

★★★★★ 1/5

allAgents

Paid a £380 holding fee

Paid a £380 holding fee after finding a wonderful property and was given a move in date. Booked time off work, arranged delivery van and started to box all our possessions only to be told a week later that the owner had decided to let the property privately. The time, energy and money wasted on this "transaction" is quite absurd. It's not a personal criticism and Alex was understanding of my annoyance but I do feel though that as a letting agent, there surely should be a contractual arrangement between the owner and agency to ensure this does not happen. I will absolutely not use C J Hole again as a result.

RichardBrabin · 11 March 2013 · CJ Hole Cheltenham

★★★★★ 5/5

allAgents

Enabled access to the

Enabled access to the property which was vital in the circumstances! Throughout, the commitment to assist and support was excellent.

FAP · 21 December 2012 · CJ Hole Clifton

★★★★★ 3/5

allAgents

Quite an average estate

Quite an average estate agent. Got the job done but made minimum effort and never sought to exceed expectations. No proactive communications, though responded promptly when asked.

Happy · 11 December 2012 · CJ Hole Clifton

★★★★★ 5/5

allAgents

Following my isters death her

Following my isters death her flat had to be sold. My first contact with CJHOLE was a preliminary meeting with Lee Glenister.A meeting was arranged with mr Howard Davies..We place the sale with CJHole. as our initial impression was of a firm where every member of staff felt as if they were involved with the sale. Sam, Tara and every member of staff with whom we came in contact were always polite and above all gave the impression of being genuinely interested.We were constantly updated by regular emails and telephone calls. Mr. Davies must be congratulated on the way the Clifton Branch performed and each and everyone with whom we had contact performed with exemplary professionalism It has been a pleasure to have had dealings with you all Dr. F.D.Skerrett

F.D.Skerrett · 13 September 2012 · CJ Hole Clifton

★★★★★ 4/5

allAgents

I found the agent most

I found the agent most helpful on the phone and in person. Easy to talk to and knowledgeable, and if he didn't know the answer he took notes and found out the answer for me. Arranged viewings and meetings with the vendors at convenient times and dealt efficiently with the purchase.

JJ · 20 July 2012 · CJ Hole Clifton

★★★★★ 4/5

allAgents

Very good service throughout

Very good service throughout the process of buying a property. Would recommend to a friend in a heartbeat. Very friendly and efficient :)

Olly · 4 July 2012 · CJ Hole Clifton

★★★★★ 5/5

allAgents

I found all the staff at the

I found all the staff at the branch friendly and helpful. Lee was particulary good when there was a hitch in proceedings and the solicitors seemed to have stalled. He was always patient and good natured.

Nikki · 23 June 2012 · CJ Hole Clifton

★★★★★ 5/5

allAgents

Lee was a fine example of an

Lee was a fine example of an agent that listens to waht you want. He was very confident and professional throughout the whole buying process. Who said buying a property was hard work?! Lee made the whole process run without any problems and kept me fully up to speed with the progress of the sale. A great company to see your property. Great work.

MR · 1 May 2012 · CJ Hole Clifton

★★★★★ 4/5

allAgents

Lee provided me with

Lee provided me with professional courteous service and showed a commitment from the start to assist with the negotiations of my purchase. I would certainly recommend Lee (& Anne) to other persons looking for property advice.

Ben · 25 April 2012 · CJ Hole Clifton

★★★★★ 5/5

allAgents

Good and professional service

Good and professional service from start to finish, highly important to someone like me, a foreign buyer, living abroad. Lee was always easily available through e-mail, kind and patient, and followed the sale efficiently right up until completion, solving all my doubts. I would not hesitate to use CJ Hole again and have already recommended the branch to other people in my country.

PTC · 12 April 2012 · CJ Hole Clifton

★★★★★ 5/5

allAgents

Excellent service from start

Excellent service from start to finish. Lee was considerate when organizing viewings, and followed the sale through right up until completion. When he was on leave, we dealt with Anne, who was always helpful and courteous. We would not hesitate to use CJ Hole again.

Ayesha · 10 April 2012 · CJ Hole Clifton