CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

★★★★★ 4.8/5

The Trusted Agent

Good management of rental property

I am very happy with the job you are doing with Laxey Road and the service you provide is great. You always deal with things quickly and are very good at communicating clearly and concisely.

James · 12 March 2021 · CJ Hole Bishopston

★★★★★ 5/5

The Trusted Agent

Excellent service from the property management team

I would just like to pass on my thanks to the Whiteladies Road Bristol property management team and in particular Rafal who has always provided a prompt professional service at all times.

Jeremy · 12 March 2021 · CJ Hole Bishopston

★★★★★ 3.9/5

The Trusted Agent

Lettings and Management

I have various properties with CJ Hole and Rafal who deals with the Management of them has been extremely invaluable since he joined. I now am confident that any issues are raised quickly and he keeps me informed at all times and follows up once any maintenance has been undertaken. A much improved relationship and a pleasure to deal with. Thank you

Alison · 12 March 2021 · CJ Hole Bishopston

★★★★★ 3/5

Google

If this review was only based on the great service we receive from Rafal, it would be 5 Star. He is our property manager for three student houses and since taking over responsibility for our account things have run very smoothly. Rafal's customer service skills are outstanding, he is very helpful, responsive to the tenants needs and keeps us updated on any events. We've found him to be proactive and knowledgeable, he makes us feel like nothing is too much trouble. He does a great job of balancing the service he gives to us and to the tenants. Having used C J Hole to let our properties since 2017, and after good initial experience of the company, things deteriorated in the property management department with a complete lack of accountability for any issues. We were on the verge of looking for a different letting agent, but Rafal has managed to turn this around. C J Hole are lucky to have such an exemplary employee. Would I recommend this company? Yes, but senior management need to consistently monitor things to ensure that the service offered reflects the fees they charge.

Mary · 12 March 2021 · CJ Hole Clifton

★★★★★ 5/5

Google

I’ve been a landlord with CJ Hole for a long time. A project I had was going awry until Rafal got involved and sorted everything. Great to work with and a real can-do attitude.

Colin · 12 March 2021 · CJ Hole Clifton

★★★★★ 4/5

Google

Since having Rafal looking after our properties i cannot fault anything, we are always kept updated, plus always answers my queries promptly. Excellent service plus communications. Very professional at all times. Good value - Not sure

Alka · 12 March 2021 · CJ Hole Clifton

★★★★★ 5/5

allAgents

First time property rental

As a first time rental property owner who does not live locally, I have really appreciated the help and guidance from the staff at CJHole. Their experience was invaluable to a rookie. Special thanks to Rafal Lunitz who very quickly sorted out teething problems for me. He consulted me at each step, proposing several possible solutions and then kept me fully informed. Happy to recommend CJHole rental service.

Ann · 11 March 2021 · CJ Hole Clifton

★★★★★ 5/5

Google

My experience is with the Lettings team and Rafal in particular. Very professional and on the ball. Excellent service I can’t fault. Recommend.

Roy · 11 March 2021 · CJ Hole Clifton

★★★★★ 1/5

Google

Spoke to one of your colleagues regarding a property and was told I would need a guarantor or 12 months rent due to my partner being self employed. If I had 12 months rent upfront I wouldn’t be renting, I’d be buying. Very poor. Was told it wouldn’t pass government checks - not sure where they are getting this information but they are wrong and this is discrimination. Couldn’t get me off the phone fast enough and even hung up before I said bye. Would not recommend for such poor attitude.

Hannah · 11 March 2021 · CJ Hole Cheltenham

★★★★★ 5/5

Google

CJ Hole were very helpful and professional, always replying to our emails, chasing our solicitors for us when needed and helping communicate with other parties. They really sped up the process. Really happy with their service.

Zuzanna · 10 March 2021 · CJ Hole Southville

★★★★★ 5/5

Trustpilot

Debbie was very efficient and helpful

Debbie was very efficient and helpful. She helped us get the purchase pushed through in just five weeks!

Catherine · 9 March 2021 · CJ Hole Cirencester

★★★★★ 5/5

Google

Rating only, no written review.

Nada · 8 March 2021 · CJ Hole Cheltenham

★★★★★ 1/5

Google

Rating only, no written review.

Anna · 8 March 2021 · CJ Hole Southville

★★★★★ 5/5

Facebook

Their letting management service was professional and quick to respond to any problems or queries. Their sales service was also excellent.

Annie · 5 March 2021 · CJ Hole Bradley Stoke

★★★★★ 1/5

Trustpilot

Don’t rent with CJ Hole

Terrible communication during the end of our lease, which cost us around £450. Also tried to claim absolutely ridiculous expenses out of our deposit after several years in the same property and no issues

SF34 · 3 March 2021 · CJ Hole Bradley Stoke

★★★★★ 4/5

Google

Rating only, no written review.

Karen · 3 March 2021 · CJ Hole Southville

★★★★★ 1/5

Trustpilot

The worst customer service that I have ever experienced.

CJ Hole deceived us into taking a property we were told was going to have work done to it within the next few weeks before it was ready for tenancy and then refused to admit responsibility when we took the flat and the aforementioned work was not done. The property stank of marijuana, the walls and ceiling were dirty with damage in some areas, there was rotten plaster sagging above a window and another window with a broken pane which was covered with a piece of very scratched perspex. We rented the flat for three months in total and for the first two months absolutely no progress was made to the state of the flat. By the end of the final month one of the bedrooms had its first coat of paint, and that was the only change. Before we took up tenancy we were waiting on some kind of confirmation that the work had been completed, but CJ Hole were unprofessional and called us “extremely slow” in providing details for the paperwork. This is not appropriate language to use with a client, and perhaps was the first warning sign of the level of service we were to expect. During our tenancy CJ Hole would often leave important emails unresponded too, refused to give us any sort of timeline for the work, and argued that we had to pay rent because the property was ‘habitable’ even though for two of the three months we rented the property neither of us were living there, and when I did live there I found the place had a negative impact on my mental health. We made a point about the rent and were told they would speak to the landlord, however they did not address the issue with him until a fortnight later when our rent was due and we did not pay it straight away. This told us that we were in no way a priority to them and they were effectively doing the bare minimum for us. We were told we could pay half rent for two of the months, and it was as if they expected us to be actively grateful for this when the whole fiasco was completely their fault and had we known that the flat would be in this state, and had not been told otherwise, we would never have taken it. Paying half rent would not have been so bad had there been any progress at all on the interior state of the place, but there was not and we felt tricked into paying money for something we didn’t want, with our own issues being left completely unaddressed. At one point we sought legal advice and were told that CJ Hole had ostensible responsibility and therefore when they spoke to us about the work that they said was to be done in the eyes of the law they spoke on behalf of the landlord and therefore they were entirely responsible for the situation and our objections had legal ground. As estate agents they must’ve been aware of this. However, because CJ Hole refused to admit responsibility, we were left paying for the consequences. They never apologised and the property manager did not even acknowledge me when I went to hand in our keys. I will not be using them again and would not recommend them to anyone; their customer service is extremely poor and they are inept at handling problematic situations.

G.C-A · 2 March 2021 · CJ Hole Cirencester

★★★★★ 5/5

Facebook

We were very impressed with CJ Hole’s service from the start. Kevin visited our home and it was clear that he was genuinely interested in selling it. His friendly demeanor and professionalism set him apart from the other estate agents that we had met. We ended up having a very long chain with various disruptions along the way but Kevin, Bonnie, and Justin always kept us in the loop and went above and beyond to keep our move progressing. Their high level of competence and efficiency was much appreciated. We will certainly use Kevin and his team in the future and have already recommended him to friends.

Christine · 1 March 2021 · CJ Hole Redfield

★★★★★ 5/5

Google

Really good at keeping me updated throughout my purchase. Jackie was always polite and willing to explain parts of the process I was unsure about.

Joel · 1 March 2021 · CJ Hole Cheltenham

★★★★★ 4/5

Google

Rating only, no written review.

Mike · 28 February 2021 · CJ Hole Cheltenham

★★★★★ 5/5

Google

Everyone that I dealt with at CJHole were amazing and prompt especially Sarah. Anything that needed mending in the property they swiftly contacted the landlord and got back to me in good time. I rented from them for a year and would rent with them again in a heartbeat. Thank you again CJHole.

A · 28 February 2021 · CJ Hole Cheltenham

★★★★★ 5/5

Google

After several experiences with bad landlords and letting agencies, we were pleasantly surprised when we rented a managed property through CJ Hole Bradley Stoke. Jessica and George in particular are helpful, polite and made the experience of renting a property a really positive and easy experience. We would recommend to anyone.

Connie · 27 February 2021 · CJ Hole Bradley Stoke

★★★★★ 5/5

Google

We bought our property through CJ Hole and they were really helpful all the way along. Andy showed us the flat and answered all our questions patiently, and Rowena was really helpful throughout the process of going through with the purchase. Highly recommended.

Luke · 27 February 2021 · CJ Hole Bishopston

★★★★★ 1/5

Google

Lazy staff

Conor · 26 February 2021 · CJ Hole Bishopston