Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,187 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

378

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Would never, ever use or recommend this branch to anyone buying/selling. I am a first time buyer who lost (I actually call it robbed) of over a £1500 due the incompetence, unprofessionalism and bare face lies of this company (and the vendor) on a house that was no where near ready to sell. 6 months of lies and false information since we made our offer we ultimately ended up pulling out of the purchase and loosing a chunk of our deposit (which had taken us three years to save for) no apology or compassion instead met with coldness and ultimately kicked to the curb to start again. Ruthless company with employees to match - please do you research!!NegativeQuality, Professionalism, Value

Jade · 19 July 2021 · CJ Hole Westbury On Trym

Agent replied

Dear Jade, We would be more than happy to discuss this in more detail with you but we cannot find your details on our system. Please contact the office so we can establish which property this relates to. CJ Hole have been selling property for over 150 years and have a very good reputation for providing a high level of customer service. Property transactions can unfortunately be complicated and do not always go through as planned but this is not necessarily down to the marketing agent. As mentioned, please do not hesitate to contact us.

5/5

Google

Very professional and expertly managed/advised throughout a challenging sale. They’re experience and understanding of the situation guided us through to successful completion.PositiveResponsiveness, Quality, Professionalism, Value

Oliver · 19 July 2021 · CJ Hole Cheltenham

5/5

Google

We have used CJ Hole Cheltenham letting department on 3 occasions in the past 5 years, they have been extremely professional and helpful but most importantly for us they have engaged with our personal requirements and have found us 3 perfect tenants. Excellent service !!PositiveResponsiveness, Professionalism

Tracey · 19 July 2021 · CJ Hole Cheltenham

5/5

Google

I recently underwent my first flat purchase with CJ Hole Redfield. I can't fault any part of the process! The staff were always quick to respond, always professional and personable and made the whole procedure a breeze, which was very important as I had no idea how it's meant to work! A big thank you to everybody there, I couldn't recommend them more!PositiveResponsiveness

Charlie · 19 July 2021 · CJ Hole Redfield

5/5

Google

The team at CJ Hole Cirencester have been amazing throughout our move from Bristol to Cirencester. From our initial first call, first visit to our new home, contractual stage and the maintenance team since. They are a seamless organisations. Our experience with each person has been the same - they are attentive, kind, alway present, quick to respond and professional. If you are looking for a new home to buy or rent - CJ Hole can be trusted!PositiveResponsiveness, Quality, Professionalism

Clayton · 19 July 2021 · CJ Hole Cirencester

5/5

Google

Great service from the team at Hucclecote. Always friendly, proactive and supported us all the way through both the selling and buying processes. Definitely recommend Tim, Jen and the team. Thanks!PositiveResponsiveness, Quality, Professionalism, Value

James · 19 July 2021 · CJ Hole Hucclecote

Agent replied · 7 April 2023

Thank you for your review James.

5/5

Google

Orrin was great helping us move into our new place last month. He answered all our questions promptly and move everything along very quickly.

Jenni · 18 July 2021 · CJ Hole Cheltenham

5/5

Google

There are not enough words to say how amazing all the team at CJ Hole are from the moment Donna came to our home we felt like friends were helping us to sell our house. We could call at anytime and Donna, Eva and Oscar were always happy to answer any questions that we had no matter how busy they were. They all work so hard and kept us well informed of the progress of not only the house we were selling but the house that we were buying, Eva was absolutely amazing chasing our solicitors and our sellers estate agents daily and some days hourly :):) . Eva was determined to get us into our new home asap. also it was important to her that our buyers were kept well informed too. We would highly recommend this wonderful team to anyone looking to sell or buy a property. We have now been in our new forever home for 2 weeks and could not be happier thanks to Eva, Donna, Oscar and Jeni :) We feel like we have made friends for life and look forward to having them over to help us celebrate :)PositiveResponsiveness, Quality, Professionalism, Value

Jo · 18 July 2021 · CJ Hole Kingswood

4/5

Google

Hi I have been in touch with CJ hole bishopstone team as I have been going through a house purchase. I am only writing this from buyers point of view. I found CJ hole Bishopstone members very responsive. They were usually quite quick in replying to emails and calls. They were also very good at chasing parties to make the exchange happen on time. I also found them a good team workers. when one member is off the others try to cover them up. Even though I have seen a minor miscommunication that cased a bit of problem, I would generally recommend CJ hole Bishopstone.PositiveResponsiveness

Moe · 18 July 2021 · CJ Hole Bishopston

5/5

Google

CJ hole sold our house within 2 weeks. Extremely professional. Cannot recommend them enough. Thank you for everythingPositiveProfessionalism, Value

Amy · 18 July 2021 · CJ Hole Worcester

Agent replied

Hi Amy, thank you for your kind review and recommendation. We hope you are enjoying your new home!

5/5

Google

Lorraine sales progressor replied quickly to emails and liaised with both solicitors and regularly kept us updated ! Excellent service , highly recommendPositiveResponsiveness, Professionalism

Deanna · 18 July 2021 · CJ Hole Westbury On Trym

5/5

Google

I have bought and sold two properties through CJ Hole and found their services to be very professional. They have good local knowledge and the Westbury and Henleaze offices work as a team, so there are plenty of staff available for viewings and support. Within 24hrs of putting my last property on the market there were 22 viewings booked, with more to follow in the next few days. We went to best and final offers within 6 days of viewings starting, achieving above the asking price. Happy to recommend.PositiveResponsiveness, Quality, Professionalism, Value

Maggie · 18 July 2021 · CJ Hole Westbury On Trym

5/5

Google

Rating only, no written review.

Iulian · 17 July 2021 · CJ Hole Southville

5/5

Google

Very professional and helpful at every stage of my purchase , helped with putting me in contact with a very helpful mortgage broker who also went the extra mile to find the best deal for me and the product I wanted. Tom was very approachable and was able to act the middle man between me and the sellers and often went the extra mile and kept me updated throughoutPositiveResponsiveness, Quality, Professionalism

Stuart · 15 July 2021 · CJ Hole Burnham-On-Sea Sales

Agent replied

Thank you for your kind words Stuart. We hope you will be very happy in your new home, please pop in when restrictions allow to say hello!

5/5

Google

We had a really good experience buying our first flat with CJ Hole. Rowena was always there to help with any questions we had both during the buying process and after we moved. It was all very professional, communication was excellent and we would definitely use their services againPositiveResponsiveness, Professionalism

Maurin · 14 July 2021 · CJ Hole Bishopston

5/5

Google

As an overseas Landlord it can be somewhat difficult to keep tabs on your property. Aimee on the Bishopston Property Management team has been fantastic! She is super responsive and super understanding of the 11 hour time difference! She always goes above and beyond- chasing up additional quotes etc. I know my property is in good hands with Aimee and the team!PositiveResponsiveness

Amy · 14 July 2021 · CJ Hole Clifton

5/5

Google

Excellent service from Chris, Sam and the team in renting out our property. Marketing was superb, professional and very responsive.PositiveResponsiveness, Quality, Professionalism, Value

David · 14 July 2021 · CJ Hole Worcester

Agent replied

Thank you so much for reviewing your experience with CJ Hole, Worcester. It’s lovely to get such positive feedback, Chris, Sam and the rest of the team send their best wishes.

5/5

Google

Excellent service and support from Rafal who manages three student lets for me. He's very quick to respond and conscientious in following through on maintenence issues. I feel that the properties are in very capable hands. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 14 July 2021 · CJ Hole Clifton

5/5

Google

CJ Hole - in particular Kevin and Bonnie - were the best part of the process of moving house. From achieving an amazing sale price and quickly securing an offer, to chasing up and down the chain to keep the wheels moving such that we were ready to move within three months even with a two week Christmas break! Super communicative, which is what makes you feel more in control. 100% recommend. Thanks team!PositiveResponsiveness, Professionalism

Fiona · 14 July 2021 · CJ Hole Redfield

5/5

Google

A great company to do business with. Friendly team, easy communication and always happy to help! Highly recommend.PositiveResponsiveness, Professionalism

Jasper · 14 July 2021 · CJ Hole Burnham-On-Sea Sales

Agent replied

Thank you so much for your kind review

5/5

Google

We have used CJ Hole twice and have had a brilliant experience on both occasions. Both times our property has sold on the first day of viewings as they invite people they believe would be interested - so all viewings are relevant prospective buyers. We found the office to be very responsive and only too pleased to help with anything we needed - and we were always able to get in touch which isn’t always the case for estate agents. If you are looking to sell your property I wouldn’t hesitate to recommend CJ Hole - great service and we will definitely be using them if and when we move in future.

Owen · 14 July 2021 · CJ Hole Burnham-On-Sea Sales

Agent replied

Thank you so much for your kind review Owen

5/5

Google

We recently sold our house in Henleaze through CJ Hole and we were incredibly pleased with the service we received. All the staff members are extremely professional and really care about the work they do. We achieved a great price for the house and Tim Pepper along with the rest of his team made the whole process painless. Ive used a few Estate Agents in Bristol over the years and in my experience CJ Hole are the best around hands down!PositiveResponsiveness, Quality, Professionalism, Value

Tom · 14 July 2021 · CJ Hole Henleaze

5/5

Google

Big thanks to Molly! After finding our property we were able to quickly arrange a viewing within a couple of hours of sending an enquiry, for the next day (on a Saturday which was great!) and we decided we wanted to take it, so on the Monday we started the process, it all moved nice and quickly and all our questions were answered swiftly and professionally and even when we had a second viewing and there was an issue with access to the property it was dealt with efficiently. Molly has been really helpful and always there when needed!PositiveProfessionalism

Claire · 13 July 2021 · CJ Hole Cheltenham

5/5

Google

First class service from CJ Hole, a really positive experience from start to finish! They are extremely professional, very quick to respond to queries and always helpful and courteous. Huge thanks to Jeremy, Jenni and the Cheltenham team. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Cleone · 13 July 2021 · CJ Hole Cheltenham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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