Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently purchased a house through CJ Hole Westbury-onTrym branch, and we are super satisfied about Lorraine's approach especially. She's been a star through all the process, since the beginning until the completion, informing us about every step and being spotlessly available every time we had a query about the house. Thanks CJ Hole and Lorraine!!PositiveResponsiveness, Professionalism
5/5
GoogleWe had such a great experience working with CJ Hole Kingswood. As first time buyers we were new to the whole process. Kerry, Donna, Eva, Vickie and the rest of the team were very accommodating, responsive and helped us make this whole process stress free. Thank you all so much with helping us move into our new home!PositiveResponsiveness, Professionalism
1/5
TrustpilotWorst letting agency ever!
We rent a three bed house with them and we found the house infested with cockroaches. This company took indifference and incompetence to a different level. Shame! Don’t ever rent with them!
5/5
GoogleIt was the first time I used C J Hole and I have to say the service was absolutely outstanding. Ethan was truly amazing and looked after me throughout the entire process, nothing was ever to much trouble for him. He was professional, approachable, knowledge and very responsive. He really took the stress and anxiety out of the entire process. Thank you again Ethan!PositiveProfessionalism
5/5
GoogleWe have been in discussions with several of the team who have been helping manage and find tenants for us over many years. They are very professional and Chloe Fletcher has recently managed the successful search for a new tenant very well, keeping us informed at every stage.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleWe have recently bought through and now rented our property with c j hole and couldn't be happier with the service they have provided, especially Orrin for all his help going through the rental process with us he is a credit to the business.PositiveProfessionalism
5/5
GoogleWe recently moved house, and CJ Hole Cheltenham were our agents for both our sale and purchase. We viewed several types of property from their extensive listings, and found our dream home. Regarding our sale, they marketed our property to their tailored client database, and secured multiple viewings even before our listing went live; to top it off, they sold it on the first day of viewings to the first to see it! We received a first class professional service from start to finish, and can’t recommend them highly enough. They have a great team of advisers, and kept the wheels moving on both contracts so we could complete and move within the stamp duty holiday. Thank you so much.PositiveProfessionalism
5/5
GoogleGreat service provided by CJ Hole. Chloe did an amazing job working on the purchase of our first home. She was very calm and professional at the most stressful points and always very communicative. Would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleAs a Conveyancer on the South Coast, I deal with lots of estate agents on all sorts of transactions. Eva Lacey was the estate agent dealing with a recent sale for my clients. The matter was quite a tricky one and without Eva's determination and sense of teamwork, I am not sure we would have reached an exchange. Eva was a real pleasure to deal with and I very much hope to work with her again in the future.PositiveResponsiveness, Professionalism
5/5
GoogleI recently let my house out and used CJ Hole to source tenants and carry out all the vetting procedures etc. Over the course of the whole experience I dealt with all members of the team and have only positive words to say about them all; whenever I had a query they were quick to respond and I really felt they couldn’t do enough for me! I’ll definitely be using these agents again if needed in the future, thank you all for your great service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Lewis! We hope your tenants enjoy living in the property.
5/5
GoogleThe CJ Hole team helped us complete a very smooth sale of our house. Everything was dealt with as promised and without any problems. Would happily recommend to anyone who is planning to put their house on the market.PositiveResponsiveness, Professionalism
Hi Richard, we are glad you found the process smooth and you would recommend us. Kind regards, CJ Hole
5/5
GoogleSo impressed with CJ Hole. We unfortunately instructed a terrible solicitor for the purchase and I’m sure the sale wouldn’t have gone through if it weren’t for Jenni’s tenacious and determined approach. She chased endlessly and held the solicitors to account. We’re delighted with the house and so grateful to CJ Hole for making sure the sale went through.PositiveResponsiveness, Professionalism
5/5
GoogleWe have used a number of letting agents in Cheltenham, and without doubt C J Hole has surpassed our expectations and are now our go to choice for lettings. We have four properties with them on a fully managed service, they respond quickly to our emails and are always on top of any issues. The latest property took just hours from property visit to being listed on Rightmove, and days to a successful let. Will continue to use them for future lettings. Excellent service all round.
5/5
GoogleWe've used CJ Hole for two house sales now and they're always professional and don't hang around. The sign was up within 24 hours and came down on the day of the sale completing. Always good advice and well organised viewings. Most importantly they phone you with weekly updates on progress and aware of any possible issues with the full chain - something that isn't that common with on-line agents. More expensive than on-line - yes, but well worth it if you want as little stress as possible.
5/5
GoogleCj Hole were recommended to me by a friend who had personal experience and I am so glad they did. They found a buyer even before the full marketing had started! Jenni, in particular, was particularly good. Not only in her responsiveness (and always ringing you back!) but her detailed knowledge of exactly what was going on with the process and all down the chain. As with many leasehold properties it is often more complicated but Jenni understood the issues and dealt with them.PositiveResponsiveness, Professionalism
5/5
GoogleWe recently used CJ Hole Bishopston for the sale of our house and we can’t thank them enough for their hard work. From our first contact with them when Andy came to value our property, we felt a sense that they really knew what they were doing which put us at ease straight away. Rowena was a star in all communications as well as liaising with the Henleaze branch (who were handling our purchase) During a potentially very stressful time knowing that they’re doing all they can for you is all we could ask for ! Thank you :)
Thank you for the feedback Zoe. So very kind of you. Thank you also for the very lovely card !
5/5
GoogleReally supportive team at CJ Hole helped us through the process as first-time buyers, really appreciated as it was not always straightforward. After a successful completion we decided to stick with CJ Hole to manage the letting of our property as we'd had such a good experience with them. Everyone we spoke to throughout was very nice and helpful, and special thanks to Rowena in the Sales team for keeping us updated and all the effort she put in going between all parties in the chain to help us complete!
5/5
GoogleCJ Hole were very efficient and excellent at communicating throughout the purchase of our house buying process. We are continuing to use CJ Hole to manage the rental of our property (as did the previous owners), as are very confident that they will handle it with the utmost professionality. Would recommend highly.
5/5
GoogleFrom day one, nearly eleven years ago, we have been shown nothing but courtesy, respect and professionalism. Cannot find one fault with the service we've received from C.J.Hole.
1/5
GoogleThis is the worst company i’ve ever dealt with. We rented a house then we found it full of cockroaches and plumbing problems. Really disgusting house and very bad service.
Hi Dina, We're sorry to hear of your experience. However, we have extensively checked our systems, and have no record of you ever having rented a property through this branch of CJ Hole. If you would like to discuss this further, could I kindly ask you to call us on 0117 9232 888, option '2'. Many thanks, Gareth
5/5
GoogleGreat bunch at C J Hole Clifton, in particular Victoria and Alex.
Thank you so much ! It was such a pleasure to work with you. Wish you the best. The CJhole Clifton Team
5/5
GoogleSuper friendly and remarkably efficient. Emma Jenkins could not have been more helpful in assisting me move into my new rental property. From responding to queries, liaising with the landlords and providing guidance, she made the whole process extremely easy and stress free. Thank you !
5/5
GoogleI have dealt with a lot of estate agents and CJ Hole have been amazing. They kept me updated throughout the sale and accommodated viewings very promptly.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
