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★★★★★ 1/5
GoogleI am renting a property in Charlton Hayes, and the property is managed by CJ Hole Bradley Stoke.
Absolutely terrible…. The shower broke on the 2nd of July, today the 12th of July still unfixed. Shower unit can be bought from BandQ or Screwfix of the shelf but .
Apparently a contractor has been awarded the job and are waiting for the part. It is a shower unit not an aerospace engine, how long it take to be delivered?
This is the ONLY shower in the flat.
I asked today if someone can actually go and get it from screwfix but the answer was no , basically stay and stink even if I pay £1000 per month
Appalling and unprofessional, from a bunch of underpaid young people which they call themselves professional!
Alex TeodoruNegativeQuality, Professionalism, Value
Bobby · 31 May 2022 · CJ Hole Bradley Stoke
Agent replied · 30 May 2024
Thank you for your comments, we always welcome feedback from clients.
As you are aware from our conversation today your property manager obtained a quote from the plumber and obtained authorisation from the landlord the same day that you reported the issue with the shower, 2nd July 2021. The new shower was ordered on Monday 5th July and the contractor was initially advised by the supplier that it would arrive in 2-3 days. Sadly this was then extended to 3-7 days. The shower is due to arrive Wednesday/Thursday and the plumber will fit it as soon as it arrives.
The shower concerned is only available to order and is unfortunately not something that can be picked up in-store from Screwfix, B&Q etc. It is better to fit the exact same shower so the size matches and is also is like for like on quality.
We do note that there is a 2nd bathroom in the property with a bath so hope this hasn’t been too inconvenient but do appreciate that it hasn’t been ideal. However we hope you can see that everything is being actioned by all parties as soon as possible.
★★★★★ 5/5
GoogleI am very grateful to Tim Pepper who has been patient and professional from the beginning of our sale, and a special thank you to Lorraine Banbury sales progressor who dealt with all aspects of the chain and kept on working with all persons involved with weekly updates or on request. thank CJ hole Henleaze
Fabio · 31 May 2022 · CJ Hole Henleaze
Agent replied
Hi Fabio, thank you for the generous feedback and happy we could help! Kind regards, The CJ Hole Team
★★★★★ 5/5
GoogleWe've just sold our flat with CJ Hole and the whole experience has been exceptional! We got an asking price offer within a few days and has only been 2-3 months until we exchanged. Everyone I've dealt with answers emails and phone calls promptly and have really helped push through the sale quickly.PositiveResponsiveness
Ellie · 29 May 2022 · CJ Hole Redfield
★★★★★ 5/5
GoogleOutstanding service provided throughout the process, giving a quality service & ultimately providing a problem free sale ! High Recco, & thank you . Malcolm ClancyPositiveResponsiveness, Professionalism
Malcolm · 29 May 2022 · CJ Hole Henleaze
★★★★★ 5/5
GoogleReally impressed with the service, always helpful and responsive to any queriesPositiveResponsiveness, Professionalism
Laura · 29 May 2022 · CJ Hole Bishopston
★★★★★ 5/5
GoogleProfessional, responsive and helpfulPositiveResponsiveness, Professionalism
Jack · 29 May 2022 · CJ Hole Cheltenham
★★★★★ 5/5
GoogleAwfulPositiveResponsiveness, Quality, Professionalism, Value
Georgia · 29 May 2022 · CJ Hole Cheltenham
★★★★★ 5/5
GoogleWe are currently house hunting and Taylor has been great, providing us with info and keeping us in the loop of any new houses that fit our criteria. He's been happy to answer any of our questions and making what is a stressful process, especially as we are relocating, a lot easier. Thanks Taylor 👍PositiveResponsiveness, Professionalism
Sara · 29 May 2022 · CJ Hole Bradley Stoke
★★★★★ 5/5
GoogleEmma Jenkins at CJ Hole in Bristol was brilliant in helping my techno-phobic mother find a new tenant for her flat and support her through the onboarding process without her needing to navigate any online submission portals.
Jeremy · 29 May 2022 · CJ Hole Bishopston
★★★★★ 5/5
GoogleVery professional company, patient and helpful when it came to the uncertainty surrounding External Wall Surveys and the subsequent re-listing process. Would recommend and would use again. Many thanks!
Alex · 29 May 2022 · CJ Hole Bishopston
Agent replied
Thank you for taking the time to provide your feedback Alex. Really appreciated and thanks for the kind words.
★★★★★ 5/5
GoogleA very easy and straight forward sale using CJ Hole, they kept us up to date from viewings right through to completion. Would highly recommend going forward.
George · 29 May 2022 · CJ Hole Bishopston
★★★★★ 5/5
GoogleNot only are the staff professional, they are extremely responsible and friendly, they show to their clients they truly care for them. I especially would like to praise the great attitude of Magda and Chloe, both of them are very easy going and lovely, and had provide great service along the way. Thank you for the help all along!!
CindyPositiveResponsiveness
Cindy · 28 May 2022 · CJ Hole Bishopston
★★★★★ 5/5
GoogleDuring what has been a difficult time, Alex and Rebecca especially have been wonderful. They were patient, helpful and most of all, responded to my questions! Thank you so much.PositiveResponsiveness, Quality, Professionalism
Betty · 28 May 2022 · CJ Hole Clifton
Agent replied · 27 May 2024
Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
★★★★★ 5/5
GoogleEmily K and the team took management duties on my flat when I was out of the country for a few years and they were always super friendly, responsive, and professional. I felt reassured in their hands, and communication with them was always transparent and genuine. I will definitely go with CJ Hole again if I let my flat. Thanks Emily and co!PositiveResponsiveness, Quality, Professionalism, Value
Simon · 28 May 2022 · CJ Hole Clifton
★★★★★ 5/5
GoogleExcellent service again. Thoroughly recommendPositiveResponsiveness, Professionalism
Sam · 28 May 2022 · CJ Hole Westbury On Trym
★★★★★ 5/5
GoogleLorraine Banbury was outstanding when we worked with CJ Hole to sell a house. Her communication and care was brilliant. Cannot rate this company highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Emily · 28 May 2022 · CJ Hole Westbury On Trym
★★★★★ 4/5
GoogleGood service along the tricky and unpredictable path of selling our mother's house during Covid. I think we've got there - soon to complete - thanks to the assistance of Lorraine along the way. George and Tim were charming and generally helpful.PositiveResponsiveness
Tina · 28 May 2022 · CJ Hole Henleaze
★★★★★ 5/5
GoogleExcellent servicePositiveResponsiveness, Professionalism
Amy · 28 May 2022 · CJ Hole Cheltenham
★★★★★ 5/5
GoogleManaged service for my rental - great service, really friendly and helpful all the way through. Dealt with a lot of complex issues very professionally and helpfully making them far less stressful than they could have been. Really grateful to have had them managing my property for me.PositiveResponsiveness, Quality, Professionalism, Value
Poppy · 28 May 2022 · CJ Hole Cheltenham
★★★★★ 5/5
GoogleVery good service provided from Kerry at CJ Hole. She was very helpful and spent alot of time helping us through and to get our first mortgage. We were very pleased with their services - See you in the future.PositiveResponsiveness, Quality, Professionalism, Value
Farah · 27 May 2022 · CJ Hole Kingswood
★★★★★ 5/5
GoogleWe had a brilliant experience with CJ Hole Kingswood during the purchase of our first property. We were completely new to everything and slightly worried about the process, but everything was made so easy with the help from the team. Thank you to Eva, Donna, Vickie and Jeni for all their help during the process, and especially a big thank you to Kerry who always kept us informed throughout. Kerry was available to talk us through anything we didn’t understand, always phoned / emailed to give us updates and liaised with the vendor to get prompt answers to all of our questions. Thank you all for the best service!PositiveResponsiveness, Quality, Professionalism
Sarah · 27 May 2022 · CJ Hole Kingswood
★★★★★ 5/5
GoogleWe've been very impressed by the service we received from CJ Hole. Our property was listed quickly and with good promotional material produced by the team. Danny found us a buyer swiftly before passing our sale into the very capable hands of Helen in the sales progression team. The level of service we received from Helen was first-rate, who kept us informed as to progress and developments at every step of the way, with effective chasing of the other parties in the chain to get us to exchange of contracts as quickly and as smoothly as possible. The odd patch of turbulence we encountered (to be expected with any sale and purchase in a chain) was dealt with expertly, efficiently and without fuss. We'd definitely select CJ Hole again to list a property for sale.PositiveResponsiveness, Quality, Professionalism
Michael · 27 May 2022 · CJ Hole Bradley Stoke
★★★★★ 5/5
GoogleWe recently bought a property from CJ Hole. They were very professional and knowledgeable throughout the entire process. Whenever we had snags, they were very proactive and helped us always find a solution. We worked mostly with Rebecca who was very helpful and polite throughout the process.PositiveResponsiveness, Quality, Professionalism
Sam · 27 May 2022 · CJ Hole Clifton
★★★★★ 5/5
GoogleRecently sold a house through cjHole and the service I received from the staff within the office (specifically Cassia) was first class. She ensured that everything stayed on track and kept me advised of all developments. I would definitely recommend using CJ Hole.PositiveResponsiveness, Professionalism
Ros · 27 May 2022 · CJ Hole Worcester
Agent replied · 26 May 2024
Dear Ros, thank you for taking the time to leave us a kind review - our team really appreciate this and we wish you well in the future.
Kind regards,
The Cj Hole Team
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