Trusted Agent profile · Bristol
Verified
★★★★★
7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have rented a property from CJ Hole and the service that we received was nothing short of incredible. We worked with Ethan and assisted us every step of the way. His service can not be faulted. He and the whole team at CJ Hole are absolutely incredible.PositiveProfessionalism
5/5
GoogleSold our property with CJ Hole, really easy to deal with from start to finish. Everything went smoothly with really good communication and assistance from Chloe. Would definitely recommend them.
5/5
GoogleExcellent and professional service from start to completion. Both Mitchell and Matthew were extremely knowledgeable and friendly while showing us around houses and suggesting houses/areas that might suit us. Chloe has also been fantastic - always available to answer any questions, keeping us in the loop at all times, and seamlessly liaising with the sellers, solicitors and mortgage company to get the purchase of our first house over the line. The CJ Hole team took away all the stresses of house buying/moving. It's clear that they care about their clients, and we will always use their services in the future. Highly recommend!
5/5
GoogleCameron and Zara were incredibly polite and helpful in answering all our questions quickly, in person, over email and phone-call. We hadn't had much luck anywhere else but CJ didn't let us down. We had issues moving in with the white goods not being there but within 3 hours, Duncan and Joanna had sorted this for us
5/5
GoogleI had a brilliant experience buying my first home via CJ Hole, specifically the Clifton office. Josh Bradbury in particular was a real star, and I'm very grateful to him and his colleagues for helping us through the stresses of buying a house. Thanks CJH, highly recommended!PositiveResponsiveness, Quality, Professionalism
Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
5/5
GoogleWe have recently started the process of renting a flat marketed by CJ Hole, and were given lots of guidance on every step needed to complete the documents etc. Michael from the lettings team was so helpful and responsive, would definitely recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA good team who managed the sale of our late mother's house well. Communication was good and any issues raised, resolved quickly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have now used CJ Hole Westbury as a buyer and a seller. I would very much recommend them. They are very responsive and particularly good at communication and chasing to get sales through to completion. They were always very accommodating.PositiveResponsiveness, Quality
5/5
GoogleDespite a couple of false starts they persevered and came up with a buyer above the asking price in the end. Many thanks to Eva in sales and Scott and Laura from the lettings management team.PositiveProfessionalism
5/5
GoogleLooking for a house to rent has never been this easy and stress-free. Chloe Fletcher was so helpful every step of the way, provided me with all the information I needed, all the while being super lovely! Would definitely recommend her!PositiveProfessionalism
5/5
GoogleVery helpful through a difficult process that I knew very little about and during a difficult time. Kept me well informed at each stage and explained what was happening and whats to come. The buyer of my property proved to be "difficult" and C.J.Hole were excellent in dealing with this. All the staff were very approachable, helpful and friendly.
Thank you so much for your review Dave, it's very much appreciated. We wish you all the best for the future
1/5
GoogleI would never sell or purchase through this estate agents. I was supporting my elderly father who was a cash buyer to purchase a property through this agent. I telephoned them to ask to view the property the day that it came on the market. I was told by Charlotte that there was no one to view the property for over a week. I asked if we could view that evening as the property was exactly where my Dad wanted to live. She said no sorry we shut at 6pm! I asked her to call the vendor to explain and ask is he was willing to show around a cash buyer who was going to put an offer on a property the same day. She finally agreed. We viewed the property and put an offer in before we left. Charlotte answered the phone at 5:30pm. She said she would call the vendor but was unlikely to get a response the same evening as they shut at 6pm. The vendor confirmed to me afterwards, he was not contacted until the next day. When I was called by Charlotte to say the offer had been accepted, she failed to tell me that the vendor was purchasing a property that had only just gone into probate. If we had been given this information the offer would of been withdrawn due to the timescales as probate can take up to a year. Honesty is what you want from an estate agents during a very stressful time. People are human and make mistakes. I find if you make a mistake, hold your hands up and apologise and learn from your mistakes, is the best way forward. The vendor nearly lost a sale due to this and he agreed to break the chain for my father to go ahead with the purchase. Due to his age, waiting for probate was not an option. On a positive side, Charlotte was very polite and courteous. When the going got tough Claire took over. I finally was left with no option by to email the solicitors and estate agents to advise that I was withdrawing the offer the week of exchange due to the vendor stating that he wanted to wait for probate and he was not willing to break the chain. The result of this was that we exchanged contracts and agreed a completion date! The the day of completion we were waiting for the vendors solicitor to confirm they had received the funds, so the keys could be released. I had to go into CJ Hole to ask Charlotte to call them as my 87 year old father had been sat in my car for nearly 3 hours outside the estate agents. I feel as an estate agents, this should of been done without me having to ask them. My friend telephoned them to ask to view a property for her parents and they were also cash buyers. She was told the property was not available and offered to show her one in another area. When they were told that area was t suitable. They left it at that. She wasn’t asked her contact details, if she would like to go on the mailing list. I advised her to avoid this estate agents as there are more professional agents in the area. This estate agents has a lot to learn in terms of customer experience. Customers need honesty, transparency, later opening hours and flexibility. I know as both a seller and purchaser, you want and need your estate agents to be able to do all of these things and more. The majority of vendors will accommodate viewings if you as agents are willing to put yourself out. Chase the sale, right through to the end! Estate agency is no longer and has not been for years a 9am to 6pm job. Listen to what your customers needs are, act on them and learn from the feedback. Customer feedback is a golden opportunity for you to improve your business and if you want to continue to stay in business in a very competitive market, you will grab the opportunity with both hands.NegativeQuality, Professionalism
We are very disappointed to read your review, however if you would like to discuss this further please call the office on 01452 619777 or email hucclecote@cjhole.co.uk.
5/5
GoogleRating only, no written review.
5/5
GoogleCameron and Danny have been fantastic in helping us get our house sorted
5/5
GoogleGreat support and service as always from CJHole - sound advice throughout the process - found really nice buyers - drove the process through professionally - big thanks to James, Matthew, Ben and Zara
5/5
GoogleHelpful and diligent staff, with a swift application process. Cameron is very easy to deal with and professional. Looking forward to moving in!
5/5
GoogleCJ Hole Southville were great from start to finish. Everyone we encountered was friendly, honest and efficient. Definitely wouldn't hesitate to buy/sell through them in the future.
1/5
GoogleI left one of their properties 2 months ago and I still haven't received my deposit. I've called multiple times, sent emails and contacted them through their online chat! They don't care they've made no attempt to contact me and when I've spoken to them they say the relevant person is busy and will contact me back later.
5/5
GoogleSuper efficient and friendly service from Danny! Very enthusiastic and accommodating, was able to have an online viewing and send off a holding deposit within 24 hours! Absolutely would recommend for comprehensive and quick service!
5/5
GoogleHollie Stanton did a superb job along with the rest of the CJ Hole Team in selling my house in the most trying circumstances. U I highly recommend these consummate professionals.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHigh quality and professional. I purchase a property with them and they have been very helpful, responsive and supportive throughout. Highly recommended.PositiveQuality, Professionalism
5/5
GoogleThe CJ Hole team, and particularly Kerry, were outstanding. The communication was excellent, and they made what was a very stressful experience bearable with a calm, professional yet warm attitude. Kerry really went the extra mile and I am very grateful for her experience and insight. I whole-heartedly recommend CJ Hole Kingswood.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHouse is very clean and staff (Magda) was very considerate and came in very helpful after several months of house search.PositiveValue
5/5
GoogleI contacted Matt about a property that came up and attended the viewing, Melissa his colleague greeted us, she was extremely professional about her job and very confident in explaining everything which made us feel at ease, Matt then helped us secure the property and made it a quick,easy and smooth process. Matt and Melissa are an asset to CJ Hole and take pride in what they do. Couldn't recommend more A+PositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
