Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHighly recommend CJ Hole. Used for the sale of my property. James and Victoria were both excellent in listing and progressing my sale which was completed on time. They were both very approachable and easily contactable. They kept me informed at all times. I have no reservations in using them again.
Thank you very much Amit for your review! We really enjoyed working with you, wish you all the best in the future. The Clifton CJHole Team
5/5
GoogleWow, fantastic service from day one! Thank you to Tim and the whole team for their commitment to selling our property. Their knowlege of the area, the market, and the property, resulting in a quick sale, is to be applauded. We are very impressed.
Thank you for such an amazing review, we are so glad we've been able to help and offer a great service to you.
5/5
GoogleReliable and supported us with most issues with had with the moving process. The estate agents were very patient with our process as we were let down multiple times by other factors in the process. Great help!
5/5
GoogleI can highly recommend CJ Hole Estate Agents in Burnham on Sea. I was the purchaser and so they were not working for me directly. The purchase/sale had to be completed in a quicker than usual time period. Tom Creswick made sure he kept in regular contact with me, updating me and my solicitor at all stages, and kept everyone in the loop. Tom responded to and acted on emails almost instantly, and nothing was ever too much trouble. Communication is important when trying to buy a house, and Tom kept the sellers and myself updated every step of the way. I would highly recommend CJ Hole estate agents and Tom in particular. Thank you!
Thank you for your kind review Sonia. Best wishes in your new home! Tom
5/5
GoogleWe worked with George on the sale of our house. He was fantastic at keeping us up to date and in the loop…especially as we were doing this all from the USA. He made sure the process was smooth and went above and beyond to help us. So thankful for such great service.
It's been a pleasure working with you Anoushka, and thank you for leaving a great review for us. George and the Team
5/5
GoogleWe completed on our first home together as a couple with through CJ Hole Westbury. They could not have done anything better, viewing was great and from offer to completion was about 3 months in a very tricky market and they were brilliant, super efficient and kept us informed with great recommendations for surveyors and great with communication with our solicitors who needed a fair amount of chasing! Our home is everything we were looking for and more - special thanks to Lorraine and Sam who were just amazing throughout the whole process. Could not recommend enough if you’re looking for your new home
Miky, this is a wonderful review, thank you so much for taking the time to do it. We wish you both many happy years in your new home. Lorraine and the CJ Hole Team.
5/5
GoogleVictoria Perry was excellent She was highly knowledgeable about the property and what a new buyer could do to improve the property if they wanted to i was very impressed by Victoria
Thank you so much for your review Dean!
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRepeatedly didn't pick up the phone or answer email
1/5
GoogleWorst estate agent ever !!! Stay away if you can !!!
5/5
GoogleGreat service and professionalism shown by all at CJ Hole, thanks guys
5/5
GoogleGreat service, very quick to organise viewings. Danny and Cameron were both wonderful.
5/5
GoogleWe got quick response from Letting Negotiator. Compared to other agencies great service.
5/5
GoogleGreat service with efficient and clear communication. Cameron was really helpful in the process of securing us a lovely flat- many thanks Cameron!
1/5
GoogleRating only, no written review.
1/5
GoogleTrash
5/5
GoogleRecently moved into a property managed by cj hole couldn’t get though to property management to help deal with an urgent maintenance request so spoke to Alexander Robinson-burge who has works in a different department who helped speed up the help I required
Hi ethan, Sorry to hear about the issue but glad we managed to get it sorted for you. Hopefully a few less issues in the remainder of your time at the property! Gareth M Head of New Business
5/5
GoogleAlex at CJ Hole did an excellent job of conducting a virtual viewing with us. Communicative, honest and responsive - I would recommend his services.
5/5
GoogleAfter being badly let down by another local agent, we approached CJ HOLE Bradley Stoke. George went above and beyond to list our rental property quickly and we were found a tenant within a few days. We found all the staff to be polite and professional. Many thanks.
1/5
FacebookI definitely do not recommend CJ Hole Estate Agents, after being totally mislead & assured over the phone the owners would accept the full asking price, I arranged to view a property which I had to drive 5 hours to view! The erroneous Tom met my Son & I at the property, he was deceitful & totally misrepresented the situation with the property & continued to tell me the owners wanted at least £10k more than the asking price, to say I was livid is an understatement, DO NOT trust what the staff at CJ Hole tell you over the phone or in person! Thankfully we are now dealing with a reputable, reliable Estate Agent & have found a property we prefer… Every cloud has a silver lining & karma comes to mind!! Cynthia James… advising all to seek another Agent!!
Hi Teresa I'm sorry to hear that you have had a bad experience. However, we don't have a Tom on our sales team or within the Kingswood office and none of the team recall such a situation. I've also checked our database and cannot find any records relating to your name. Do you think it's possible that you have mistaken us for a different agent? If it's a different office could you provide some more details please, e.g the property address and booking name for the viewing? You're welcome to message directly, I'd like to help get your feedback to the right place if I can. Isaac - Cj Hole, Kingswood
5/5
TrustpilotA great service throughout
A great service throughout, Tim offered sensible professional advice and did a great job of marketing and selling the property, and Emma and the rest of the team were on hand throughout with updates and to clarify any points as and when needed. If they say they will do something they invariably delivery, professionally on time and with style.
5/5
GoogleCJ Hole we’re excellent from start to finish Cleo worked tirelessly to help achieve our move and was helpful and professional at all times
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
