5/5
First time I've gone through a letting agent and I found their service to be excellent. They made the process very easy with excellent communication, especially Ami and Danielle. Would definitely recommend.

Trusted Agent profile Β· Bristol and Somerset
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7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
First time I've gone through a letting agent and I found their service to be excellent. They made the process very easy with excellent communication, especially Ami and Danielle. Would definitely recommend.
5/5
House hunting is never easy but during the summer last year it became an absolute nightmare, with everything being full booked the moment it comes onto the market, and the stupid bidding wars estate agents were doing. After viewing a house with another estate agent which were next to useless, I phoned up CJ hole about a house I had seen online and spoke to Vicky, who told me that unfortunately the house was fully booked, however they would call me in the morning if things changed, and to all my surprise she called me, saying how we are welcomed to view in the afternoon so we headed down to view the house later that day. Loved the house and appreciated Vicky's time. Our offer was accepted with no bidding wars as they did best and final offers from the start, and now was a waiting game completing the chain above us in our time frame. Months went by and nothing had happened, feeling frustrated and saddened that we may lose the house due to rapidly rising interest rates. a few phone calls and spoke to a lady called Kerry, who was absolutely fantastic. October came by and our sellers found a house, which turned out to be chain free so everything started rolling. It came to December and still we were no further, knowing that our mortgage offer was going to run out in a few weeks made a few phone calls to Kerry, who was phoning around all the time keeping everyone updated and letting us know what was happening and knowing that if the sale did not get completed in the next 2.5 weeks we would have no choice but to pull out, we completed on the 20th Dec. A very stressful and tense few weeks for us, but in for Christmas. Thank you CJ Hole, but more importantly thank you to Kerry and Vicky who in our case were extremely helpful. Much appreciated!
Thank you so much for your lovely review Josh, we're so pleased you've been happy with service provided whilst buying your new home. We wish you all the best for the future
5/5
Would recommend this agent, we bought & sold with them. A good team who communicated well with us throughout. Lorraine was very helpful & kept us updated all the way along. Cannot fault them. Thanks to all.
Thank you for leaving this review Janet - great to hear you could not fault us! We appreciate your kind words. Lorraine and the CJ Hole Team.
5/5
We completed on our first home together as a couple with through CJ Hole Westbury. They could not have done anything better, viewing was great and from offer to completion was about 3 months in a very tricky market and they were brilliant, super efficient and kept us informed with great recommendations for surveyors and great with communication with our solicitors who needed a fair amount of chasing! Our home is everything we were looking for and more - special thanks to Lorraine and Sam who were just amazing throughout the whole process. Could not recommend enough if youβre looking for your new home
Miky, this is a wonderful review, thank you so much for taking the time to do it. We wish you both many happy years in your new home. Lorraine and the CJ Hole Team.
5/5
I was very pleased with the service that CJ Hole (Kingswood) provided me, from the initial valuation consultation with Eva, the viewing process with Eva, Vickie and Isaac, and the ongoing selling process with both Eva and Kerry. Everyone at CJ Hole was extremely friendly and approachable whilst maintaining high levels of professionalism. Eva and Kerry were very responsive to emails and phone calls, and supportive throughout the process, ensuring everybody knew the current situation. I would strongly recommend CJ Hole if you are considering selling a property. Thanks to a great team!
Thank you so much for your lovely review Alex. We really enjoyed working with you and are so pleased to hear you've been happy with the service provided when selling your property. We wish you all the best for the future in your new home!
3/5
The viewings went very smoothly. The app is great as it allowed us to see the comments the viewers made. The sakes progression was not a good exoerience, we were told that CJ Hole will do the chasing with solicitors on our behalf. I did not feel that was the case. Some emails were not even replied to. On completion date , we had the phone call at 10.30 am from our solicitor to inform us about the completion. Chloe from CJ Hole called us at 11am , asking us when we will be leaving. We informed her that we had the call from the solicitor only 30mns before and we should be out by 4.30. She answered that it was too long as the buyers wanted to access the property . There was nothing we could do quicker. We found this a bit abrupt and pushy.
5/5
Would recommend this agent, we bought & sold with them. A good team who communicated well with us throughout. Lorraine was very helpful & kept us updated all the way along. Cannot fault them. Thanks to all.
Thank you for leaving this review Janet - great to hear you could not fault us! We appreciate your kind words. Lorraine and the CJ Hole Team.
5/5
Really good service. Victoria was especially helpful, though all the staff were excellent. Thank you CJ Hole
Thank you very much for your lovely review, we have enjoyed working with you. Wish you all the best in the future. Many thanks CJ Hole Clifton Team
5/5
Tim, Daniel and Lorraine have all contributed to help us find our dream home. From negotiation to offer being accepted the team was superbly kind and patient, yet quick and efficient, I am sure I can say this on behalf of the vendor too! Our purchase progression was overseen by Lorraine, liaising with all party involved whilst keeping us up to date every step of the way. The lovely bottle of bubbly was a nice touch. I would definitely recommend Cj Hole to family and friends. Thank you all.
Thank you Max, this is a great review for all to read. We're pleased to hear you were happy with the support you got from us, and that you will recommend us to family and friends. CJ Hole Team
5/5
Excellent buying experience from the Kingswood branch π β¦
Thank you for your review Simon, we're so pleased you've been happy with service whilst buying your new home. We wish you all the best for the future
5/5
Great service from Kerry, Donna, Vickie and the rest of the team. Made what I thought would be a daunting task in selling my mother's house very straightforward. A very friendly, knowledgeable and professional team who kept me regularly informed of progress and were always available if I had any questions. Thank you CJ Hole !
Thank you so much for your lovely review Steve. We really enjoyed working with you and are so pleased to hear you've been happy with the service provided. We wish you all the best for the future.
5/5
Prompt response and polite/helpful staff
5/5
Very helpful and professional staff. They were really swift at getting things organised. I would definitely recommend.
5/5
I had a very helpful agent named Danny, and it has been a fun process rather than a stressful one. Which is how it should be when moving house! I recommend them highly based off my experience
5/5
I had a viewing with Lulu Z - she was amazing! Answered all of my questions, was really patient (I had a lot of questions!), and kept me in the loop on availability of other properties! Still havenβt found the one yet - but Iβm confident Iβll be able to find one with her
5/5
Andy and Chelsea were still as helpful and as enthusiastic in month 10 as they were on day 1. Nothing was too much trouble, they were totally committed to making our dreams come true. Goal achieved - thank you!
Thank you so much for your feedback and kind words Roma. Very much appreciated. Hope you are very happy in your new home when you get there!
5/5
CJ Hole provided me with a first class service from the start to completion. George is an excellent assessor of the value of your property and was amazing at setting up viewings promptly and finding the right buyer. Lorraine then co ordinated the relevant parties through to completion with great diplomatic skills. The rest of the team were always available to answer questions and pass on messages. Selling a property is a stressful exercise and is very good to have a supportive agent that you have confidence in.
Hilary, it's true to say we have a great team and we're pleased to read your review that backs us up on that - thank you. George, Lorraine and the CJ Hole Team.
1/5
It's so upsetting and anxiety provoking when I fulfil everything I have to, keeping my flat in an immaculate condition, furnish it like it's your own, always pay rent, make improvements at my own cost, to be treated so terribly unfairly. My beautiful 70s theme lounge has had mould, damp, water leakage since moving in. I've reported everything, as is my duty but repairs are left to get worse and I'm agued with and sometimes even blamed!! My beautiful furniture / items are now damaged and have not been restored /replaced. I've just had to replace the washing machine that's never worked, too. It's hard to feel safe when immediate neighbours are inappropriate and involved with disability hate, ASB and again nothing's done. It's really difficult and depressing. Private renting in this town is hellish. There should be more help and regulation to protect fabulous tenants like me. I more than fulfil my obligations. I'm afraid letting agents and landlords repeatedly do not.
5/5
We received excellent service from the team at CJ Hole Bradley Stoke who recently sold our home. Helen from the sales progression team was amazing and went above and beyond to communicate with other agents and solicitors up and down the chain. She kept us in the loop throughout the process which helped put our minds at ease on several occasions during periods of uncertainty. Helen made sure that her colleagues were briefed on the progress of our sale and purchase so that someone could help us if she was unavailable. The rest of the team were also very helpful and friendly which was greatly appreciated during a stressful time. We are now settling into our new home, and we couldnβt have done it without Helen and team. Thank you CJ Hole!
Hi Nia Sweet, thank you for our review. Itβs great to read that we mad your move as easy as possible.
5/5
Very officiant, helpful and friendly. Would recommend if you are looking to let out your property.
5/5
CJ Hole are a highly professional team of people, who take time and care to attend to your needs whether you are buying or selling. Kate was a constant source of support during our purchase and was very understanding during what can be a challenging time. Would go to again and would recommend to a friend. Thanks
Thank you for leaving a review for us, and it's true that we do make sure we take time to care - whether you're a buyer or a seller. A great review, thank you Amy. CJ Hole Team
5/5
Excellent
Really pleased with a recent sale George and his team at the Westbury on trym branch guided us through the process and worked tirelessly with marketing the property giving us sound advice to achieve a satisfactory price. Communication was also great throughout.
5/5
Excellent service from start to finish, professional staff who really go the extra mile.
5/5
21 Newton Square
I appreciated C J Holeβs professionalism and responsiveness. They were very supportive throughout the whole process from initial enquiry to completion.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.