Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Google10/10 !!! Very easy to deal with, always friendly and helpful with our million and one questions. Made the whole experience stress free and smooth. Thank you team at CJ Hole Downend!!
Thank you for the great review. It was a pleasure and we hope the move went well. The Team at CJ Hole Downend.
5/5
GoogleFantastic job from the whole team, helped with everything needed and kept me updated as regularly as they could, would definitely recommend
5/5
GoogleWe purchased a property through CJ Hole with the help of Victoria. She was incredibly supportive and professional throughout the process and we couldn't be more grateful. It was our first time buying and we had lots of question and she answered them all, as well as pushing to get us into our dream flat as fast as possible. We also got some lovely gifts from CJ Hole when we moved in, this was the cherry on the cake. Thank you Victoria!
Thank you for your lovely review Jemima. We really enjoyed working with you. We hope your settling in your new home. All the best Clifton CJ Hole Team
5/5
allAgents"Excellent service from..."
Isaac has been an excellent contact during the first stages of my property purchase; he has been courteous, consistent and very conscientious and most importantly he delivers on his promises, a trait most valuable in this process. I look forward to continuing a very positive working collaboration and I am confident of continuing to receive very high standards of customer service from Isaac and CJ Hole.
5/5
GoogleWe had a difficult house sale, but Kerry & the team at CJ Hole were brilliant the whole way through! She always kept us updated, and was very understanding & helpful when things were tough. Would recommend!
Thank you so much for your review Amy, it means so much to us!
5/5
GoogleI have been very impressed with the work CJ Hole have done to let my property especially just before Xmas when the market is quite. The work the guys did to market and complete the contracting and inventory were second to none getting me the asking price. Many thx will use you again. Regards Mike Leddra
Mike thank you for taking the time to write a review! The team really appreciates your feedback and we are glad you are impressed! We aim to please!
1/5
GoogleWhat a woefully awful letting agents. To say they lack good customer service would imply that they have at least some amount of it- they don’t. They do not care about their tenants or their welfare and will try to penny-pinch wherever they can. Their staff are wholly unprofessional and will take days responding to claims, yet when they have something they need they expect it immediately. I let from CJ Hole Hucclecote and was disgusted by moving in to a dirty flat with mould in. During the tenancy there were issues that took months to resolve and CJ Hole Hucclecote dragged their heels at every turn. After quite a significant incident, one might expect the basic human and decent thing to do would be to compensate for their failings and lack of care and professionalism. Unfortunately not, CJ Hole bury their heads in the sand and ignore the issues of their tenants. CJ Hole claim that their customers are important to them, I’m still waiting for evidence of this, after all of their wild unprofessionalism, I doubt it exists. I will never use CJ Hole again and I will recommend to any would-be home buyers or renters to stay well away unless you want horrendous customer service and a lack of care.
Thank you for leaving a review. We are disappointed to read your words, however the situation during your tenancy has been explained to you previously and I think there has been some misunderstanding. We are here should you wish to discuss matters further.
1/5
TrustpilotUnprofessional, no care, awful
What a woefully awful letting agents. To say they lack good customer service would imply that they have at least some amount of it- they don’t. They do not care about their tenants or their welfare and will try to penny-pinch wherever they can. Their staff are wholly unprofessional and will take days responding to claims, yet when they have something they need they expect it immediately. I let from CJ Hole Hucclecote and was disgusted by moving in to a dirty flat with mould in. During the tenancy there were issues that took months to resolve and CJ Hole Hucclecote dragged their heels at every turn. After quite a significant incident, one might expect the basic human and decent thing to do would be to compensate for their failings and lack of care and professionalism. Unfortunately not, CJ Hole bury their heads in the sand and ignore the issues of their tenants. CJ Hole claim that their customers are important to them, I’m still waiting for evidence of this, after all of their wild unprofessionalism, I doubt it exists. I will never use CJ Hole again and I will recommend to any would-be home buyers or renters to stay well away unless you want horrendous customer service and a lack of care.
5/5
GoogleReally nice team. Good comms and kept trying to sell for us, despite it being a difficult time, market-wise. Would recommend.
Thank you so much for taking the time to share your positive experience with our team. We truly appreciate your kind words and are delighted to hear that you had a pleasant experience working with us. Selling a property, especially during challenging market conditions, can indeed be a demanding process, and we are thrilled that our team's commitment to communication and persistence stood out to you. We understand the importance of teamwork and effective communication, and it's wonderful to hear that our efforts were noticed and appreciated. If there's anything else we can do for you or anyone you know in the future, please don't hesitate to reach out. We value your recommendation. Thank you once again for your kind words and for choosing us as your Estate agent. Best regards, Ian Salter
5/5
GoogleCJ Hole have been excellent agents during the letting of our property and its eventual sale. Thank you team.
5/5
GoogleExcellent Estate Agents. They were a great help in finding us a suitable property and assisting us with the purchase. We had a few teething problems with the sale of our house and C J Hole were incredibly supportive and helped as much as they were able.
Hi Trish, I hope this message finds you well! 🌟 I wanted to take a moment to express our sincere gratitude for your wonderful 5-star review. Your words about our service and your experience with us truly warmed our hearts, and we're delighted to hear that we could be of assistance during the process of finding your new home. Navigating the journey of buying and selling homes can indeed be a rollercoaster, and we're thrilled that we could stand by you through any challenges that popped up. Your kind acknowledgment of our support means the world to us! On behalf of the entire team at Cj Hole Estate Agents, we want to wish you all the best as you settle into your new home. May it be filled with joy, laughter, and countless beautiful memories. If there's anything you ever need, whether it's related to your property or just a friendly chat, know that we're here for you. Additionally, we appreciate the time you took to share your positive experience on Google. Your review not only puts a smile on our faces but also helps others looking for a reliable and supportive team in their property journey. Thank you once again, Trish, and congratulations on your new home! 🏡 Warm regards, Ian Salter Cj Hole Weston-Super-Mare & North Somerset
5/5
GoogleThe whole team at CJ Hole Kingswood have been instrumental in selling our house. From the initial visit, preparing the marketing material, viewings and offers, everything was extremely professional. Marc (the financial advisor) has worked hard to get us a very good mortgage deal and has been in regular contact with progress updates. All in all we couldn't have asked for a better service and would thoroughly recommend CJ Hole Kingswood!
2/5
TrustpilotUnprofessional
(Letting) Supports bad landlords that take money out of deposits to sort mould. Very little communication until pushed and doesnt keep track of emails leading to unnecessary conflicts
5/5
GoogleC J Hole were professional throughout the entire process of selling my house.. I received an offer quickly and I was pleased with the price they obtained for me. Would highly recommend.
Patricia, thank you for leaving the review - we appreciate it. We hope you enjoy your new home. CJ Hole Team
5/5
GoogleWe'ved used CJ Hole for both Purchasing/Selling and letting. Its always been a great experience with first class help. Thanks to George & Kate for your all help with our recent sale.
Hi Samuel, thank you for your review. We're glad you had first class help! CJ Hole Team
5/5
GoogleHaving CJHole on my side was undoubtedly the best decision I made to sell my house. Before using CJHole's services, I was with another agency where in 4 months I had about 6 views of my house and I was nowhere near getting an offer. I then decided to move on to CJHole and within 2 weeks I had an offer that resulted in the sale of the house. CJHole was very professional and attentive from the start. The house appraisal process was quick and accurate, and the suggested selling price was fair. The CJHole team was also very effective in promoting my house, listing it on multiple real estate websites and organizing regular showings. I was very pleased with the service provided by CJHole. The team was always available to answer my questions and concerns, and they did everything they could to help me sell my house. Big thank you to Chris and all the team.
5/5
GoogleI had a really positive experience purchasing a house through CJ Hole and would recommend them. Chris, Gareth and Megan were lovely and supportive the whole way. I was even given a little goodie box when we completed! Highly recommend
5/5
GoogleQuaid was very helpful looking forward to relocating and moving to my new flat :)
5/5
GoogleRecent House Sale in Churchdown, Glos: Professional and friendly staff. As executor of my late mums estate I appreciated the sensitive way the sale was handled.
Thank you for your review, Nick. We're pleased to have been able to help and hopefully make something stressful a little easier.
5/5
TrustpilotRecent house sale in Curchdown, Glos
Professional and friendly staff. As executor of my late mums estate I appreciated the sensitive way the sale was handled.
5/5
GoogleAs a Conveyancer, I just wanted to say that it's so refreshing to work with the best bunch of people!! Massive shout out to all you guys, Ben, Sam, James, Lulu and Cameron!! You guys are so supportive and push me to collectively succeed and have the best interest at heart for our fab clients. 👌 …
5/5
GoogleReally quick, easy, and polite to talk to. Me and my friend were in touch with Quaid who has so far been amazing and we can't wait to move into our new home, couldn't be happier x
5/5
GoogleGreat communications, with Quaid. The application process was swift and easy and we now have a new home.
1/5
TrustpilotSneaky ruthless looking for the bottom…
Sneaky ruthless looking for the bottom dollar.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
