5/5
CJ Hole- Quaid totally helpful!
Quaid totally brilliant showing me round properties- understood what I wanted! Then he got an offer on my house really quickly; knows what he is doing & does it in an open, honest & professional manner.

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
CJ Hole- Quaid totally helpful!
Quaid totally brilliant showing me round properties- understood what I wanted! Then he got an offer on my house really quickly; knows what he is doing & does it in an open, honest & professional manner.
5/5
Can't fault them to be honest. I was thrown a curveball with the unexpected notice on my rental property. Callum Barber has been nothing but professional, communicative and personable, and understood exactly what I was looking for. And now we've secured our new home nearby. Thanks all at CJ Hole
1/5
Worst estate agent in the area. You could potentially get a more positive response if the property you are selling is expensive, you may then see more of their top selling charm. However, I rang CJ Hole alongside two other estate agents for my elderly parents who are selling their retirement flat. The person who came to value the property from CJ Hole kept putting the time of the appointment back last minute. When he turned up he didn’t apologise for the delay, didn’t seem interested (bordering on rude to my parents, unfortunately I couldn’t make that valuation) and was gone within minutes. He still hasn’t got back in contact with my parents with a value or the cost of their services, they haven’t heard anything. My Mum is still recovering from injury and doesn’t really want people in the house so to have someone rude felt uncomfortable for them. I’ve tried contacting CJ Hole since but there is never an answer.
We are very sorry that you feel that your parents were not given more time at the appointment, we pride ourselves on customer service and are disappointed to read this. We have addressed this in the office, and are more than happy to address this personally with you should you wish.
5/5
I can’t fault my experience
I can’t fault my experience with C.J. Hole. I had a great meeting with Rose to discuss letting my property and subsequently C.J. Hole found the perfect new tenants. Everything was taken care of very professionally and I will have no hesitations working with them again.
5/5
Had a wonderful viewing of a property with Kayla, she was gentle, calm and helpful in a very un-intimidating way! None of the usual awful sales pitches or awkward questions, just pointed out lovely things about the property, answered our questions well and made us feel really welcome. Thank you so much!
Kayla is so delighted at the feedback, Hannah. Thanks for putting this in writing. Our goal is to stand apart from other agents and provide an informative service with a real focus on customer care. It seems like Kayla has delivered and we really appreciate you lettings us know.
5/5
i really appriciate to cj holes lovely team specially from Emma i have got lots of helped everytime whist i contracted.i am so happy to got this house by rent from that lovely team.carry on...thank you very much love lady Emma.
Thank you Akhlima for taking the time to write us a Five Star review, Emma and the team really appreciate the feedback.
5/5
I needed to sell my parent's home in…
I needed to sell my parent's home in Brockworth but I live in Wales so I needed to rely heavily on the estate agent. CJ Hole performed well in all areas and conducted all of the viewings. The house was under offer within days of going live and the sale proceeded smoothly and rapidly given the circumstances. I would highly recommend them on the basis of my experience with them
1/5
Probably one of the worst estate agents I’ve encountered. I unfortunately had to buy my house through CJ Hole. Their communication is poor, often taking days to reply to an email. Most calls go through to a call centre and no one will call you back or even acknowledge that you’ve called. Which makes things very difficult on the day of completion and you need to collect the keys! It seemed difficult conversations were avoided and kept via email. I found the staff generally very rude and inexperienced. One member of staff told me I was ‘being silly’ for not selling my house through them and was very pushy. Another asked me whether I write my emails via Chat GPT because they were ‘weirdly worded’. I found they lacked any skill in building relationships between me and the seller, actually the complete opposite. I ended up speaking with the seller directly to get issues resolved as CJ Hole were creating issues between us. CJ Hole relisted the property I was buying without telling me first (I received the news via email and no one had the decency to ring me to discuss this). This was reactive to a survey I had done and I had requested a reduction in price. The seller told me that CJ Hole had suggested him to do this however CJ Hole deny this. I had friends call up and enquire about the property, they were telling them that the buyers of the property I was selling had pulled out and that is why it was relisted, which was a lie. They also failed to mention the issues from the survey. The amount of stress they caused me was unbelievable. I nearly lost the buyers to my property because of the delay they caused and I was looking expensive rentals because I didn’t want to lose my buyers. And the worry of losing the money I’ve put into solicitors fees etc. I did raise concerns with a manager who did apologise for staff comments but that doesn’t undo the experience. I would not give any money or time to this company. They will lie to you and cause you unnecessary stress. They are unprofessional and inexperienced which shows in all their interactions. Not surprisingly most people I have met along the way also don’t have a good word to say about CJ Hole. Avoid this company!!
5/5
We just started letting from CJ Hole
We just started letting from CJ Hole. The branch made letting east. Always friendly and answered questions in a timely matter.
5/5
First Class Service Throughout My daughter rented through Cheltenham CJ Hole and they were consistently professional, friendly and efficient from start to finish. From viewing properties, to moving in, maintenance tasks during the rental and moving out, all stress free and a pleasure to deal with. The added ask was that my daughter has special needs and was nervous of strangers, CJ were alway empathetic and fully understood the need for clear communication and trusting understanding individuals, it was always handled so well. Special thanks to Orrin who was there at the start, Charlotte during the rental and Justin during moving out. This was a massive step for my daughter, thanks to all at CJ for making it such a positive experience. Very, very grateful and I highly recommend CJ Hole. Sincere thanks to all concerned. Well done.
5/5
Excellent support to get house ready for advertising and sourcing of potential tenants. I particularly liked the adjustable contract arrangements so could pick and choose the services needed and clear costings adjusted appropriately. Exeedingly keen and helpful staff who kept us informed at all stages.Will use again.
Thank you for the Five Star Review Alan, we really appreciate your feedback.
5/5
Lovely first experience of registering interest in a property and booking a viewing. Donna was extremely helpful and kept me informed immediately of securing a viewing slot.
5/5
My housemate and I couldn’t be happier with the help of CJ Hole in finding a property. Very professional and always very helpful with any enquiries. A special thank you to Rafal, who’s been the best.
Thank you Alex for taking the time to rate our service with Five Stars! Raf and the team really appreciate your feedback.
5/5
I have let a studio in central Bristol with CJ Hole and they are running the building management as well. Very good service, they send a contractor and fix anything efficiently. Keep up the good work & thanks so much. Best regards, Sude.
Thank you so much for taking the time to write a Five Star review Sude! The team really appreciates your feedback and encourages them to continue to deliver and excellent service.
5/5
As a single property landlord, we didn't originally intend to let our beloved Bristol family home, but the process has been made so easy thanks to the team at CJ Hole. We've had to move around a lot over the years - whether we've been living in the UK or on the other side of the world, it's been reassuring to know that our house and tenants are in such good hands. Rafal, who has been looking after us over the past couple of years, has been particularly attentive. Thank you. I'd highly recommend CJ Hole to any landlords or tenants in Bristol.
Thank you Hugo for taking the time to write us a Five Star Review, we really appreciate it. This feedback encourages Raf and the team to continue to deliver and excellent service!
5/5
CJ Hole have been wonderful. I’d recommend them if you are looking to buy and sell a property. Their sales team were really helpful with lots of feedback from viewings on our property. They were also very fair when we were looking at properties to buy. Once we’d moved onto the next stage (Sold STC) their in house sales progressor, Lorraine, was worth her weight in gold. She did everything she could to make our sale go through smoothly. We had a few ups and downs in the process but it really was easier because of CJ Hole. Thanks to the whole team 😊
Annie, thank you for leaving this fantastic review! Your comments matter to the whole team. We are pleased we were on hand for your purchase too and glad you bought through us. Enjoy your new home. CJ Hole Team
5/5
I find that they are very Professional in what they do. I also like the way the team work together
Thanks for the Five Star review Marcelo! The team really appreciates your feedback.
5/5
We dealt with Callum Barber during our search for a new rented property and he was great during the whole process. He was communicative, attentive and proactive throughout; a huge thank you, Callum.
1/5
Really poor service
Really poor service. spent more time chasing them, with promises of call backs etc. but nothing ever coming through. They then don’t update you on any updates on your application. Customer service is non existent and would avoid unless you like wasting your time.
4/5
I have been impressed with CJ Hole in Henleaze, very efficient and helpful especially the weekly updates from the ever positive Lorraine ! Thank you, Carita
Hi Carita, we appreciate your review, thank you. Enjoy your new home. CJ Hole Team
4/5
Professional, friendly team. I would particularly like to thank Lorraine who was always pleasant to talk to and provided regular updates on the progress of our sale, explained issues well, and understood our circumstances to know when to push and when to listen.
John, thank you for leaving the review. Thank you for using CJ Hole! CJ Hole Team
1/5
Disappointed with CJ Hole's newly established Clifton Office. Staff displayed profound misunderstanding of the neighbourhood culture of Clifton Village. Unprofessional approach to landlord's requests with a failure to provide the correct paperwork.
Dear Pete , we are really disappointed to read that you are not satisfied with your experience with Cj Hole. We understand that you are not a registered landlord with us and I can also see that a time has been proposed to you for a meeting at our Clifton office. We therefore sincerely hope that this satisfies your immediate concerns but of course if you have any further queries please don’t hesitate to reach out to centralbristolpm@cjhole.co.uk.
5/5
To date I have rarely left reviews however I feel that C J Hole deserve much appreciation and praise for the outstanding work they have consistently carried out for me over the last four years. From the purchase of my property to the team involved with contracts, accounts and letting, everything is superbly coordinated and managed. In regard to the letting of my property in Bristol, Rafal Lunitz has been exceptionally professional and gone above and beyond in saving me from having to worry about any month to month issues that may occur. Thankfully Rafal has been proactive in his approach of avoiding issues by keeping on top of maintenance and having excellent communication with all parties including tenants, contractors, utility companies and neighbours. He has my full confidence and I'm grateful for his dedication which keeps the letting experience pleasant for all parties involved.
Rob, we really appreciate the time you have taken to leave us a review. Your feedback is highly appreciated and serves as encouragement for our team to continue to deliver an excellent service. Thank you for choosing to use us!
5/5
Very professional agency providing great service. Rafal, Senior Property Manager, is always available and responsive and highly effective in supporting.
Thank you for taking the time to rate us Elia.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.