Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAs a first time buyer with little experience with buying my first home, I used Beresford Adams for there professional help and guidance. My advisor was Thuin and through every step of the way provided me with his expertise and help. I honestly can not point out any flaws and his availability when I had any questions or needed help was second to none.
I definitely recommend using his services.
Gareth · 13 June 2021 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
It's really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have now used Countrywide mortgage advice service a few times. We keep coming back here because of the level of service, expertise and local knowledge that Mr. Thuin Ali at the Chester branch has, is second to none. We have used many other services in the past but none compare to Mr Ali's customer support and mortgage advice skills. We fully intend to use Countrywide Mortgages in the future too.
Their sales team too are amazing. Katrina, Amy and Louise all know their stuff very well.
All in all an extremely well run estate agent branch.PositiveResponsiveness, Quality, Professionalism, Value
Rehana · 13 June 2021 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe purchased a house advertised that has been sold by Bereaford Adams in Chester and we had the best experience! We dealt with Sophie and she was super professional, courteous and very responsive. I dealt with the real estate almost as much as our solicitor and they helped to advance communication with the owners. Definitely a very professional service and great experience.
ErikaPositiveResponsiveness, Quality, Professionalism
Ejulienka · 13 June 2021 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went to see a property in Upton with Amy at the end of March, she was great, very knowledgeable about everything to do with the property and the area, really helpful and easy to talk to. I had an offer accepted and was in touch with Amy over the course of the next couple of months. I knew that if I contacted the office and asked to speak to Amy, she would call me back as soon as she could, without fail - this really offers a sense of comfort as you know any query or issue is going to be dealt with quickly and professionally. Nothing was too much trouble for Amy, if she didn't have the answer, she would come straight back once she did.
I found all of the team really friendly, responsive and friendly, I would highly recommend all of the Chester team of Beresford Adams to anyone buying a property in this area. The process of buying a house is a stressful one so it's nice when one of the parties you deal with takes that element of stress away!PositiveResponsiveness, Quality, Professionalism, Value
Jemima · 13 June 2021 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotWe sold our family home with Beresford…
We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!
Sian · 19 May 2021 · Beresford Adams Porthmadog (148 High Street)
★★★★★ 5/5
GoogleGreat service from Beresford Adams, particularly Katrina and Sophie, with whom I had most contact. They were unfazed when the first buyer pulled out and soon found another. As I live some distance from the property I particularly appreciated that they dealt with all viewings and even went to read the meters for me on completion. Katrina's skill at negotiation is impressive and achieved a better outcome than I expected. This was service above and beyond. Thanks so much.
Michael · 12 May 2021 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotIt’s only an estate agent
It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.
Robert · 22 April 2021 · Beresford Adams Porthmadog (148 High Street)
★★★★★ 5/5
GoogleRating only, no written review.
Warren · 18 April 2021 · Beresford Adams Bangor (282 High Street)
★★★★★ 5/5
GoogleRating only, no written review.
Ann · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)
★★★★★ 5/5
GoogleWell Laura the financial advice was brilliant when she sorted out my remortgage, I work funny hours and I was going to work at midnight most days so i was going to bed 4pm she did everything for me. Laura was very professional and I joy to deal with throughout the process excellent service, plus she sounded really nice to.
Scott · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 14 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently re-mortgaged through this company. We had a fabulous rep (Laura) who went above and beyond to deal with our case. I honestly have NO idea what we'd have done without her! Thank you so much, we will be back in the future!
Dale · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 14 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently purchased my first property and as a first time buyer the whole process seemed daunting, however this was not the case! Laura whom I had used to guide and advise me through the process took it all in her stried, remaining …
Jon · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 14 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a really professional service form Leanne at Beresford Adams. Have also worked with Iwan in the past as well and both experiences were very positive. They are a very polite, professional and prompt team. Good communication, and no hold …
CeeDubYa · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 14 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Leanne at Beresford Adams Holywell! Leanne was completely professional and kept regularly in contact throughout the process. The purchase of our new home was incredibly stressful with it taking much longer than …
Mollie · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 14 June 2024
Many thanks for the wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChristine and Laura were perfect. Absolutely zero problems. Very helpful, quick to respond, nothing was too much of a problem despite my own ignorance. My mortgage and buildings insurance went through smoothly with no issues. Thank you!
Dan · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)
Agent replied · 14 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleFriendly and really helpful to us when we bought our house. Best estate agents I've ever dealt with.
Laurie · 16 April 2021 · Beresford Adams Porthmadog (148 High Street)
Agent replied · 11 December 2024
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleRecently bought a house via Katrina at Beresford Adams Chester, couldn't have asked for a more straight forward person to deal with. Really honest and easy to deal with for those who like to get it done. Thanks Katrina!
Mike · 16 April 2021 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly and really helpful to us when we bought our house. Best estate agents I've ever dealt with.
Laurie · 15 April 2021 · Beresford Adams Porthmadog (148 High Street)
Agent replied · 22 December 2024
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleHave used this estate agents to sell a house,great friendly service.
Kerry · 13 April 2021 · Beresford Adams Holyhead (7-9 Market Street)
Agent replied
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMy brother and I have Autism and were buying a house from Beresford Adams and I have never been treated this poorly before the Estate Agent said could you give me your LAST AND FINAL OFFER because the home owner does not want to have a bidding war (please notice I have wrote this in capital letters) and I will ask the other buyer for their LAST AND FINAL OFFER so we offered our LAST AND FINAL OFFER which was higher than the other buyers the Estate Agent then called me to say congratulations you have the house then three hours later she called again to say that my offer has been topped by the other buyer when clearly there shouldn't of been anymore offers now we have lost the house we are now left feeling extremely stressed we really did not need this this has made us both unwell
Annie · 30 March 2021 · Beresford Adams Mold (The Cross)
Agent replied
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWaste of time and money.. useless
Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.
Ms · 22 March 2021 · Beresford Adams Porthmadog (148 High Street)
★★★★★ 1/5
GoogleStay well CLEAR !!!
Robert · 20 March 2021 · Beresford Adams Menai Bridge
Agent replied
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI purchased through Beresford Adams and found Sophie and the rest of the team to be friendly, professional and responsive at every step of the process. Thanks again for everything.
Stephen · 20 March 2021 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI thought that there were very helpfull , And professional
Carl · 20 March 2021 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
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