Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more

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Beresford Adams estate agents in Chester, Prestatyn, Conwy and 12 more

4.5

★★★★★ Excellent

2,158 reviews across 24 offices and 4 platforms

www.beresfordadams.co.uk/forsaleoffice/abersoch/9

Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,158 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

2,089

Reviews on Google

All 24 offices

Facebook logo

2.3 / 5

6

Reviews on Facebook

All 24 offices

Trustpilot logo

62

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresford Adams's 24 offices, most reviewed first. Each has its own page.

Latest reviews from every Beresford Adams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

As a first time buyer with little experience with buying my first home, I used Beresford Adams for there professional help and guidance. My advisor was Thuin and through every step of the way provided me with his expertise and help. I honestly can not point out any flaws and his availability when I had any questions or needed help was second to none. I definitely recommend using his services.

Gareth · 13 June 2021 · Beresford Adams Chester (1-3)

Agent replied · 12 June 2024

It's really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

We have now used Countrywide mortgage advice service a few times. We keep coming back here because of the level of service, expertise and local knowledge that Mr. Thuin Ali at the Chester branch has, is second to none. We have used many other services in the past but none compare to Mr Ali's customer support and mortgage advice skills. We fully intend to use Countrywide Mortgages in the future too. Their sales team too are amazing. Katrina, Amy and Louise all know their stuff very well. All in all an extremely well run estate agent branch.PositiveResponsiveness, Quality, Professionalism, Value

Rehana · 13 June 2021 · Beresford Adams Chester (1-3)

Agent replied · 12 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We purchased a house advertised that has been sold by Bereaford Adams in Chester and we had the best experience! We dealt with Sophie and she was super professional, courteous and very responsive. I dealt with the real estate almost as much as our solicitor and they helped to advance communication with the owners. Definitely a very professional service and great experience. ErikaPositiveResponsiveness, Quality, Professionalism

Ejulienka · 13 June 2021 · Beresford Adams Chester (1-3)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

5/5

Google

I went to see a property in Upton with Amy at the end of March, she was great, very knowledgeable about everything to do with the property and the area, really helpful and easy to talk to. I had an offer accepted and was in touch with Amy over the course of the next couple of months. I knew that if I contacted the office and asked to speak to Amy, she would call me back as soon as she could, without fail - this really offers a sense of comfort as you know any query or issue is going to be dealt with quickly and professionally. Nothing was too much trouble for Amy, if she didn't have the answer, she would come straight back once she did. I found all of the team really friendly, responsive and friendly, I would highly recommend all of the Chester team of Beresford Adams to anyone buying a property in this area. The process of buying a house is a stressful one so it's nice when one of the parties you deal with takes that element of stress away!PositiveResponsiveness, Quality, Professionalism, Value

Jemima · 13 June 2021 · Beresford Adams Chester (1-3)

Agent replied · 12 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Trustpilot

We sold our family home with Beresford…

We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!

Sian · 19 May 2021 · Beresford Adams Porthmadog (148 High Street)

5/5

Google

Great service from Beresford Adams, particularly Katrina and Sophie, with whom I had most contact. They were unfazed when the first buyer pulled out and soon found another. As I live some distance from the property I particularly appreciated that they dealt with all viewings and even went to read the meters for me on completion. Katrina's skill at negotiation is impressive and achieved a better outcome than I expected. This was service above and beyond. Thanks so much.

Michael · 12 May 2021 · Beresford Adams Chester (3 Friarsgate)

Agent replied

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

2/5

Trustpilot

It’s only an estate agent

It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.

Robert · 22 April 2021 · Beresford Adams Porthmadog (148 High Street)

5/5

Google

Well Laura the financial advice was brilliant when she sorted out my remortgage, I work funny hours and I was going to work at midnight most days so i was going to bed 4pm she did everything for me. Laura was very professional and I joy to deal with throughout the process excellent service, plus she sounded really nice to.

Scott · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)

Agent replied · 14 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently re-mortgaged through this company. We had a fabulous rep (Laura) who went above and beyond to deal with our case. I honestly have NO idea what we'd have done without her! Thank you so much, we will be back in the future!

Dale · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)

Agent replied · 14 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently purchased my first property and as a first time buyer the whole process seemed daunting, however this was not the case! Laura whom I had used to guide and advise me through the process took it all in her stried, remaining …

Jon · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)

Agent replied · 14 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.

5/5

Google

Had a really professional service form Leanne at Beresford Adams. Have also worked with Iwan in the past as well and both experiences were very positive. They are a very polite, professional and prompt team. Good communication, and no hold …

CeeDubYa · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)

Agent replied · 14 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service from Leanne at Beresford Adams Holywell! Leanne was completely professional and kept regularly in contact throughout the process. The purchase of our new home was incredibly stressful with it taking much longer than …

Mollie · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)

Agent replied · 14 June 2024

Many thanks for the wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Christine and Laura were perfect. Absolutely zero problems. Very helpful, quick to respond, nothing was too much of a problem despite my own ignorance. My mortgage and buildings insurance went through smoothly with no issues. Thank you!

Dan · 17 April 2021 · Beresford Adams Holywell (10 Tower Gardens)

Agent replied · 14 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Friendly and really helpful to us when we bought our house. Best estate agents I've ever dealt with.

Laurie · 16 April 2021 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 11 December 2024

Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.

5/5

Google

Recently bought a house via Katrina at Beresford Adams Chester, couldn't have asked for a more straight forward person to deal with. Really honest and easy to deal with for those who like to get it done. Thanks Katrina!

Mike · 16 April 2021 · Beresford Adams Chester (3 Friarsgate)

Agent replied

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly and really helpful to us when we bought our house. Best estate agents I've ever dealt with.

Laurie · 15 April 2021 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 22 December 2024

Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.

5/5

Google

Have used this estate agents to sell a house,great friendly service.

Kerry · 13 April 2021 · Beresford Adams Holyhead (7-9 Market Street)

Agent replied

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

My brother and I have Autism and were buying a house from Beresford Adams and I have never been treated this poorly before the Estate Agent said could you give me your LAST AND FINAL OFFER because the home owner does not want to have a bidding war (please notice I have wrote this in capital letters) and I will ask the other buyer for their LAST AND FINAL OFFER so we offered our LAST AND FINAL OFFER which was higher than the other buyers the Estate Agent then called me to say congratulations you have the house then three hours later she called again to say that my offer has been topped by the other buyer when clearly there shouldn't of been anymore offers now we have lost the house we are now left feeling extremely stressed we really did not need this this has made us both unwell

Annie · 30 March 2021 · Beresford Adams Mold (The Cross)

Agent replied

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Waste of time and money.. useless

Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.

Ms · 22 March 2021 · Beresford Adams Porthmadog (148 High Street)

1/5

Google

Stay well CLEAR !!!

Robert · 20 March 2021 · Beresford Adams Menai Bridge

Agent replied

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

I purchased through Beresford Adams and found Sophie and the rest of the team to be friendly, professional and responsive at every step of the process. Thanks again for everything.

Stephen · 20 March 2021 · Beresford Adams Chester (3 Friarsgate)

Agent replied

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I thought that there were very helpfull , And professional

Carl · 20 March 2021 · Beresford Adams Chester (3 Friarsgate)

Agent replied

Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Beresford Adams is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Beresford Adams

Which Beresford Adams office has the most reviews?

Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 239.

Where are the Beresford Adams offices?

The 24 Beresford Adams offices, by town:

Has Beresford Adams won any awards?

Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.

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