Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,158 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,158 reviews on four platforms, rated 4.5 out of 5 overall.
2,089
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWould highly recommend Amy Eglin-Higgins. Very courteous and professional.. If looking to buy/sell a home I'd ask for her by name.
Thank you for your terrific 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't thank the team enough, guided my parents through the selling journey, gave my parents peace of mind and took the worry of showing people around off my parents, kept them safe and well. Kept us well informed through the process. Can't thank enough.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleRecently purchased a property via Beresford Adams, from the moment I called for the viewing, to the moment we got the keys it was the most straight forwards experience. Thanks to Cherry who kept us up to date, made sure everything moved smoothly and quickly, and was as up front and honest as possible from the get go.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently purchased a property through the Beresford Adams team at Mold and would highly recommend the team. Cherry dealt with our transaction and was fantastic throughout. She was friendly, efficient, responsive and able to assist with all our queries.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleLeft a message on the 9th September still waiting for them to contact me
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service given by Mike and Carol in the process of selling my property. Any queries were dealt with promptly an I was kept informed of progress following all viewings. Would definitely recommend to anyone looking to place their property on the market.
Thank you for taking the time to leave us your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBangor lettings team
We spoke to the Bangor lettings team about renting out our property to tenants. I was so impressed when they visited I signed up straight away, and they listed it very quickly. Before I knew it there were 4 viewings booked, and a choice of two great tenants. Inventory was great and they whole setup very straightforward. I really feel like these are the right agents for being fair to both landlords and tenants. Matthew, Lauren and Helen were absolutely fantastic, and always happy to help. Very friendly and professional service from start to finish, and it was a real pleasure dealing with them. As I expand my property portfolio over the coming years Beresford Adams will definitely be my agents of choice.
4/5
GoogleGood service from the Menai Bridge team , kept me informed and up to date throughout my sale .I would recommend .
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service
I am really pleased with the service we received from Beresford Adams (Mold) when purchasing our first home.Everyone I spoke to was very friendly & helpful.Joseph was dealing with our purchase and he was excellent from the start to finish, he constantly kept us updated as to what was going on and offered help in anyway he could. Joseph is very friendly,professional & approachable I would most definitely recommend him & the rest of the team at Beresford Adams Mold.Thank you allBrogan
1/5
TrustpilotMismanagement cost me significantly
I used Beresford Adams in Chester as a landlord. I really cant think of anything that they did right to be honest. Cost me significantly at check out times due to them forgetting what was supposed to be checked and photographed. Forgot I had a garden (!) and cost me over 200 pounds to fix it which the tenant should have been liable for according to the contract.Never carried out mid term inspections which got worse with covid as they took advantage of the situation to do no checks at all. Paid them for full management but constantly had to carry out the services myself which I paid them for.Went into the office one day to ask for all of the keys back. I had never met anyone who was in the office that day and they handed them over to me without asking my name or for ID!In the end I asked them to reimburse me for all of the money I incurred during the final check out and they never even called me back after trying for months. My only course of action will now be small claims court.Disaster of a company. Please use any other agent in Chester, there are plenty to choose from.
5/5
TrustpilotWe received a fantastic service from…Beresford Adams
We received a fantastic service from Beresford Adams when buying our house. Aimee O'Neill (Beresford Adams Chester) was amazing. She was very knowledgeable, extremely efficient and it was very reassuring to have her there when we purchased our first home, as it was all very new to us! She promptly followed up our queries, found us fantastic mortgage and insurance offers and was a constant source of support and information throughout the whole process. Nothing was too much for her and no question was a silly one! Thank you Aimee. I would highly recommend Beresford Adams when buying or selling a house.
5/5
GoogleI purchased through Beresford Adams and found Sophie and the rest of the team to be friendly, professional and responsive at every step of the process. Thanks again for everything.PositiveResponsiveness, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHolywell branch
Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.
5/5
GoogleGreat communication throughout the sale of our property
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
5/5
GoogleThe team were a pleasure to deal with, everything was completed with the absolute minimum of hassle. I can highly recommend.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to say thank you to Matthew and his team who all made my move really easy, they were professional, efficient and always happy to help!PositiveProfessionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI wanted to rent my property out as I was moving house, the whole process was very quick and easy from start to finish. Matthew Owen was especially helpful, very organized and would reply to any queries straight away. I would definitely recommend this estate agent if you are looking to let your property.PositiveResponsiveness
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleBeresford Adams have been handling the letting and management of my property for the past two years. Matthew, Natalie and the rest of the team are supportive, professional and highly dependable. They ensure that my property adheres to all the health and safety regulations as well as any maintenance issues. My property is well looked after in my absence and I'm consulted on every decision. I honestly can't recommend them highly enough.PositiveResponsiveness
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
3/5
GoogleGood Estate Agents.. Moved out of the property I was in on the 1st of Jan.. The hand over was quick and straightforward.. I'm now just waiting on my deposit back 😡 .. Not Good.. But as an Estate Agents they are friendly and fast..
5/5
GoogleGreat communication throughout the sale of our property
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
5/5
GoogleBeresford Adams had two viewings lined up for the property before it even went live on the market. Leeanne Jones dealt with the sale and was endlessly helpful, responding to emails and calls promptly and even out of hours. She gave us confidence about the intentions of the buyer from the outset, identifying her correctly as a genuine purchaser, and the offer was accepted the day the house went on sale. Leanne thereafter dealt with the various parties involved in the transaction on our behalf quickly and always to our satisfaction. And importantly she was personable, polite and patient. She is clearly in the right job! We would have no hesitation in recommending her and her colleagues at the Holywell branch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleMy brother and I have Autism and were buying a house from Beresford Adams and I have never been treated this poorly before the Estate Agent said could you give me your LAST AND FINAL OFFER because the home owner does not want to have a bidding war (please notice I have wrote this in capital letters) and I will ask the other buyer for their LAST AND FINAL OFFER so we offered our LAST AND FINAL OFFER which was higher than the other buyers the Estate Agent then called me to say congratulations you have the house then three hours later she called again to say that my offer has been topped by the other buyer when clearly there shouldn't of been anymore offers now we have lost the house we are now left feeling extremely stressed we really did not need this this has made us both unwell
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThis branch was brilliant at keeping us updated with any properties that were coming on the market. We spoke to Joe mostly, and he was extremely helpful, as were all the team of who we were in contact with.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
