Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more

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Beresford Adams estate agents in Chester, Prestatyn, Conwy and 12 more

4.5

★★★★★ Excellent

2,086 reviews across 24 offices and 4 platforms

www.beresfordadams.co.uk/forsaleoffice/abersoch/9

Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,086 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

2,018

Reviews on Google

All 24 offices

Facebook logo

2.3 / 5

6

Reviews on Facebook

All 24 offices

The Trusted Agent logo

1.0 / 5

1

Reviews on The Trusted Agent

All 24 offices

Trustpilot logo

61

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresford Adams's 24 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Beresford Adams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very professional and you can trust on them if you want to let a property and very nice team

Sanjay · 13 May 2024 · Beresford Adams Wrexham (53 Hope Street)

Agent replied · 14 June 2024

Many thanks Sanjay Dutta for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently set my house up for Rent with Beresford Adams! I had Tomos, Matt and Kimberley help get the house sorted and they did a great job in doing so. Highly recommend!

James · 13 May 2024 · Beresford Adams Wrexham (53 Hope Street)

Agent replied · 14 June 2024

Many thanks James Edwards for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Laura, Bryn & Richard have all been fantastic in helping us get our property let out quickly, to the right tenants and for the right price. Great communication and very professional. Thank you very much for all of your help, we look to working with beresford Adam’s for many years to come. Would highly recommend their services.

Hannah · 13 May 2024 · Beresford Adams Chester (1-3)

1/5

Facebook

Avoid like the plague. Reliably incompetent, devious and money grabbing. I used the Bangor Branch of Beresford Adams to fully manage my property for 9 months. Here is a list of things that went wrong: - I had to return the tenancy agreement 3 times before it was accurate. - Payment to my account was an average of 2 weeks late every month (despite my tenant consistently paying on time) - Funds were allocated to my property but not released without me chasing them - The agreed inspections did not take place because the estate agent “didn’t want to disturb the tenants” - When I insisted on an inspection, no report or photos were provided (I attribute this to the thousands of pounds worth of damage that were made to my property but not discovered until the end of the tenancy) - Beresford Adams informing the council that the tenants had moved out when they hadn’t and not rectifying this for months, while I was getting final demand letters. - The monthly statements were consistently incorrect - I’ve been charged for two months worth of management fees when Beresford Adams was not managing the property, they have acknowledged this and 6 months later will still not refund me - The tenants were sent a threat of debt collectors, when they were up to date with payments. - A member of the team left when she was dealing with my check out report. As a result and without warning me all work on my check out report stopped. - Estate agents would not respond to emails and even hung up on me - I left it 5 weeks for Bereford Adams to organise any repairs on my house before I gave up. - Be aware that Beresford Adams charge an additional 25% of any invoice for work as well as receiving 10% to manage the same properties, which is meant to include arranging maintenance and repairs. - I had to claim the full deposit from the tenant, which didn’t come anywhere near the cost of repairs. I wanted to claim this all for dilapidations and ignore the £39 which could be claimed as arrears. Beresford Adams said that I must claim the full amount for arrears unless I was going to take the tenant to court. I believe this was untrue and designed in order to claim their percentage of the arrears and charge me for another month of managing the property.

Sally · 9 May 2024 · Beresford Adams Bangor (282 High Street)

Agent replied · 22 October 2025

Shocking company - need investigating.

5/5

Google

We have used Beresford Adams Caernarfon several times now to buy and sell properties. Each time the team have been amazing. Rhian, as the Manager is excellent. The team are efficient, friendly and professional and we wouldn't consider using any other agent. Diolch o galon.

Eryl · 8 May 2024 · Beresford Adams Caernarfon

Agent replied · 23 October 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

Just completed on our new home.. Rhian and the team at the Caernarfon branch have been amazing. Great communication throughout the process. Very professional and we would highly recommend.

Rhian · 8 May 2024 · Beresford Adams Caernarfon

Agent replied · 23 October 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

My sale went through today and the team (especially Cameron and Rhian) have been fantastic with us. Appropriate levels of communication throughout, and I cannot fault them when dealing with a sensitive tenant situation. Very handy too that they are connected to other estate agents across the UK as it help immensely being able to take take important documentation locally to be verified.

DerwenCrochet · 8 May 2024 · Beresford Adams Caernarfon

Agent replied · 23 October 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

The whole team were always so helpful and reassuring the whole way through the process of selling our home

Victoria · 8 May 2024 · Beresford Adams Caernarfon

Agent replied · 23 October 2024

Thank you for your terrific 5* review . Best wishes, Lucy, Customer Relations.

5/5

Google

Absolutely excellent service. Vanessa and Stacey at the Abersoch office couldn’t have been more helpful. We are so grateful that they made the process so smooth and would 100% recommend them to sell your home.

Rachel · 4 May 2024 · Beresford Adams Abersoch

Agent replied · 9 December 2024

Thank you for leaving us your superb 5* review and recommendation Rachel Jacques. Best wishes, Lucy, Customer Relations.

5/5

Google

We were very happy with the service provided by Beresford Adams at Porthmadog when purchasing a house near Criccieth. We were allowed to view the house a number of times at short notice and they were always obliging and efficient. They provided guidance for an appropriate offer and during the conveyancing process Steven promptly followed up any queries with the vendors and their solicitors. It was reassuring to have Steven's support for what became a protracted process in the latter stages not helped by our conveyancing solicitors inefficiency. We highly recommend Beresford Adams and Steven Smith in particular.

Jenny · 3 May 2024 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 25 November 2023

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly, professional staff who went the extra mile for us, would highly recommend

Paul · 3 May 2024 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 25 March 2024

paul cuffling thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

We have been searching for a holiday property in Beddgelert, and noticed 3 within our budget. We stayed in one of them as guests and dropped it very quickly, while the 2 others were promoted by Beresford Adams. Concentrating on one, we contacted Steven Smith, who arranged a viewing in between lets. We found our dream, the decision was made on the spot and within 48 hours we handed our initial offer, competing with an offer of a counter buyer. Steven and all other team members kept us informed, updated and helped us in the process of getting to the "STC" status, where our solicitors came into acting. It took a while...but the dream has come true. All done, Well done and thank you very much.

Oren · 3 May 2024 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 25 November 2023

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very professional, pleasant and positive. Always felt assured of a successful conclusion. Thankyou to all the staff.

Malcolm · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

Thank you for taking the time to leave us your 5* review Malcolm Slade! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Great communication throughout and helped us find some nice tenants. Would recommend and use again

Anthony · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

anthony leece thank you for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

A genuine first class service from start to finish. Carys and her team provided excellent advice, guidance and support from initial listing right through to completion.

Craig · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

Thank you for your brilliant 5* review and thank you for your kind words Craig Hogg. Best wishes, Lucy, Customer Relations.

5/5

Google

Had an amazing experience with Beresford Adams but Jamie made the experience even better, he was so helpful, patient and worked tirelessly to help us move into our first home. We can’t thank Jamie enough for all his hard work.

Charlotte · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

Many thanks Charlotte Penn for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

A big thankyou to the Colwyn Bay team of Beresford Adams with special thanks to Zoe, Carys and Catherine for their determination, support and perseverance in selling our property , a few months ago. They were always helpful, positive and patient throughout the stressful process of selling a property. I would certainly their service and this branch of Beresford Adams.

Diane · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

Many thanks Diane Wilson for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

As a landlord, I default to Colwyn Bay Beresford Adams. Their service is first-class; very professional and they know the market. They've quickly and consistently sourced good tenants, provide sound advice when needed, and keep me constantly updated. I would recommend them to anyone looking to rent or as a landlord.

David · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

Thank you David Noon for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Renting my 2nd property through Colwyn Bay Beresford Adams has been easy and stress free. Staff have been kind and accommodating in person and on the phone/email. Jamie Moorhouse has handled my move amazingly and I appreciate how efficiently he has handled everything for me. If I need to rent again I know which estate agents to use.

Kaya · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

Thank you Kaya for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care

5/5

Google

Fantastic experience as a landlord with Jamie on the lettings side. Can never do enough and has always performed as promised. Works tirelessly to get things done and cannot fault anything. Similarly on the sales side with Zoe, Carys and Catherine, always a pleasure to speak with these guys and have an open and honest conversation. Would highly recommend Beresford Adams in Colwyn Bay if you are looking to buy, sell, rent or let.

Gregory · 28 April 2024 · Beresford Adams Conwy (22 Conway Road)

Agent replied · 26 August 2024

Hi Gregory, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

5/5

Google

Friendly, professional staff who went the extra mile for us, would highly recommend

Paul · 26 April 2024 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 12 June 2024

paul cuffling thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

We have been searching for a holiday property in Beddgelert, and noticed 3 within our budget. We stayed in one of them as guests and dropped it very quickly, while the 2 others were promoted by Beresford Adams. Concentrating on one, we contacted Steven Smith, who arranged a viewing in between lets. We found our dream, the decision was made on the spot and within 48 hours we handed our initial offer, competing with an offer of a counter buyer. Steven and all other team members kept us informed, updated and helped us in the process of getting to the "STC" status, where our solicitors came into acting. It took a while...but the dream has come true. All done, Well done and thank you very much.

Oren · 26 April 2024 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 12 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you to Steve, Claire and the team at Beresford Adams. Our house sale went through very smoothly and we were kept updated after each viewing too. Viewing figures were more than we expected. The marketing literature was great with both paper marketing and web marketing information readily available and plentiful.

Debbie · 26 April 2024 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 12 June 2024

Thank you Debbie ONeill for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Well what can I say - if I could rate the Porthmadog 11 out of ten I would. My Mum sold her house in August last year but due to problems which had nothing to do with the estate agents, didn’t move until March this year. It was an extremely stressful time for us all but Claire, Steve, Helen and Hannah went above and beyond with their service. Such kind and thoughtful people throughout the whole period and I cannot thank them enough and would highly recommend them to anyone selling or buying a house. If only more businesses provided such a wonderful service!

Angela · 26 April 2024 · Beresford Adams Porthmadog (148 High Street)

Agent replied · 12 June 2024

Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care

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Questions about Beresford Adams

Which Beresford Adams office has the most reviews?

Chester (1-3) has the most, with 244 reviews rated 4.2 out of 5, followed by Prestatyn with 239.

Where are the Beresford Adams offices?

The 24 Beresford Adams offices, by town:

Has Beresford Adams won any awards?

Yes. In The Trusted Agent 2026 awards: Beresford Adams, Clwyd won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

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