Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,157 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.
2,088
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
1
Reviews on The Trusted Agent
All 24 offices
62
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI dealt primarily with Jamie, who was very friendly, knowledgeable, and extremely efficient. Would recommend.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleZoe and her team provided an excellent service for the sale of our apartment in North Wales. They were unfailingly helpful, and friendly, and always kept us up to date on progress. We felt we had a really professional team working for us. I was also pleased that they used one of my photos of the view from the balcony of the property.
Many thanks for the fantastic comments and 5* review David. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of meeting with Jamie Moorhouse while searching for my new home, and I can't recommend him highly enough. From our first meeting to the final closing, Jamie was the epitome of professionalism and dedication. This was my partner's and my first time moving out into our own place, Jamie made the entire process smooth and stress-free. He was always available to answer questions, provide insights, and guide me through every step with patience and expertise. What truly sets Jamie apart is his genuine care for his clients. He made us feel like we were his top priority, and his passion for helping people find their dream homes is evident in every interaction. Thanks to Jamie, we are now settling into a home that we absolutely love. Five stars all the way!
Many thanks for the great recommendation, 5* review and your kind words Heather. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHouse purchase
Many thanks to Alecia, professional and polite at every step Kelvyn
5/5
GoogleApologies for the delay in writing this, Ffion: it has been a manic few weeks to say the least. First and foremost, our experience with Beresford Adams has been exceptional: from the first time we spoke with them to enquire about a property last year to our dealings with them to get the current property we are in now. They are a friendly, professional lot; we can only speak highly of them. To Ffion: wow! You are exceptional at your job: you really do take a personal approach to your position and we have no doubt this is what separates you from a lot of other lettings negotiators in the industry. From remembering Maria when she called about the property we're in now, to the warm and friendly viewing you gave us, to your personal sadness that you couldn't be in the office to hand over the keys to us. We couldn't have wished for a better experience. Thank you.
Hello Scott, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Ffion and the team provided exceptional service. Your feedback truly means a lot to us! Best regards, Lucy, Customer Relations.
5/5
GoogleAs a landlord in Llandudno, I have used BeresfordAdams for over 20 years. They are brilliant. I have used other local agents in the past, but now solely use BeresfordAdams as my go to agent. Coreen the manager goes above the call of duty in finding the right tenants, and is always willing to offer follow-up services and advice when I need it. Special thanks today to Jamie and Lisa, who provided expert advice on how to deal with a difficult tenant of mine. Well done team.
Many thanks for your fantastic 5* review and your kind words Phillip. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat customer service and hardworking agents!
Thank you for your 5* review George. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI dealt primarily with Jamie, who was very friendly, knowledgeable, and extremely efficient. Would recommend.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleZoe and her team provided an excellent service for the sale of our apartment in North Wales. They were unfailingly helpful, and friendly, and always kept us up to date on progress. We felt we had a really professional team working for us. I was also pleased that they used one of my photos of the view from the balcony of the property.
Many thanks for the fantastic comments and 5* review David. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of meeting with Jamie Moorhouse while searching for my new home, and I can't recommend him highly enough. From our first meeting to the final closing, Jamie was the epitome of professionalism and dedication. This was my partner's and my first time moving out into our own place, Jamie made the entire process smooth and stress-free. He was always available to answer questions, provide insights, and guide me through every step with patience and expertise. What truly sets Jamie apart is his genuine care for his clients. He made us feel like we were his top priority, and his passion for helping people find their dream homes is evident in every interaction. Thanks to Jamie, we are now settling into a home that we absolutely love. Five stars all the way!
Many thanks for the great recommendation, 5* review and your kind words Heather. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff are pleasant and very polite we would recommend Beresford Adams to anyone who asks us . It was amazing the way they dealt with our purchase and nothing was too much trouble as always happy to help.
Thank you for your glowing 5* review Steven. Kind regards, Lucy, Customer Relations.
5/5
GoogleLisa was super helpful with organising our tenancy ensured everything was clear and just made it such an easy process for us:) Lisa was brilliant to communicate with and just a lovely lady in general. Thank you so much Lisa !! We sure will settle in here x
Thanks for the wonderful 5* review and thanks for your kind words Sophie! Best wishes, Lucy, Customer Relations.
5/5
GoogleGeorgina has been amazing! Kept us updated with everything she possibly could and did such a good job of letting us know what was going on. Couldn’t recommend Georgina enough to help through the process, so eager to help and kind. Thankyou so much!
5/5
TrustpilotSale of our property
We recently sold a property through Beresford Adams in Caernarfon. Cameron and his team were most helpful at every stage of the sale and we would highly recommend.
5/5
GoogleGreat customer service. Kept me in the loop the whole time I was buying my property. Bethan did a great job from start to finish. Thank you
Thank you for your glowing 5* review Lisa. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat customer service. Kept me in the loop the whole time I was buying my property. Bethan did a great job from start to finish. Thank you
Thank you for your glowing 5* review Lisa. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWe struck gold
We struck gold, when phoning Beresford Adams in mold .We asked for a viewing and the young lady we met was 5 Star, this being Our 4th apartment we viewed in this building She was informative, helpful, and above all Honest.We purchased on her overall sales. A true asset to any company .Thank you Bethan . Gwyn and Dorothy
5/5
GoogleJamie moorhouse brilliant at what he does kept me informed from start to finish went above and beyond as always, cares about his job and is a genuine people person, couldn’t ask him for anymore, thanks Jamie and team
Thank you for your glowing 5* review Osian. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a landlord, we have been very pleased with Jamie in the Colwyn Bay branch and Coreen and team in the property management dept in Llandudno.
Thank you for your thoughtful 5* review Kevin! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant people. Brilliant service. Carys and the rest of the team kept in close touch throughout the process helping to overcome bottlenecks not of their making. Always a smiley voice. Very supportive. Brilliant
Hi Estelle, thank you for your kind words! We're thrilled to hear that Carys and the team provided you with brilliant service and support throughout the process. Your feedback means a lot to us. We appreciate your review!
5/5
GoogleFantastic, very helpful and informative! Helped me with every step of the way! Thanks Carys and Zoe for all your support and helping me to not to get too anxious in all of the selling of my house! Pastures new for my 3 kids and I now, making new memories and adventures!! Many thanks 😊 …
Thank you for taking the time to leave us this tremendous 5* review Lucy. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a good experience with Beresford Adams . Got the viewing for the property very quickly and the process was smooth afterwards. Got the house for renting. Very professional staffs. Senior Lettings Negotiator Laura Newby was very helpful through out the process and very professional. Special thanks to her. Absolutely will recommend others.
Hi Rashmi, thank you for sharing your positive experience with Beresford Adams. We are delighted to hear that Laura provided excellent service throughout your renting process. We appreciate your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnfair business practice - Llandudno
My last correspondence with this so called agency, as respond for the appeal: Thank you for investigating my appeal. I appreciate your efforts. However, I must clarify two points. First, the brochure was from Beresford Adams, received at their Llandudno office. Second, the facts in your investigation seem skewed in favor of the agency. This issue should be addressed by the relevant authorities. Additionally, your explanation contains logical inconsistencies. You state that the property was not shown by Beresford Adams, yet the seller instructed me to contact your agency regarding the sale. This raises questions about the transparency and integrity of the transaction. I believe this situation is a professional scam benefiting unscrupulous individuals within the agency. I will escalate this issue to the highest levels, including regulatory bodies and consumer protection agencies, to ensure this "white-collar" scam is thoroughly investigated and appropriate actions are taken. I am deeply disappointed and frustrated with the entire process. The time, effort, and trust I invested in expecting a professional service have been utterly wasted. The emotional and practical toll this ordeal has taken on me is significant and deeply regrettable. Consequently, I will leave the lowest possible ratings for the agency and highlight the lack of transparency in high-value transactions at every opportunity. I am committed to preventing such unethical practices in our region and hope no other customers will experience a similar situation. I will escalate my appeal against your decision and will not rest until this matter is resolved fairly and justly.
5/5
GoogleJamie moorhouse brilliant at what he does kept me informed from start to finish went above and beyond as always, cares about his job and is a genuine people person, couldn’t ask him for anymore, thanks Jamie and team
Thank you for your glowing 5* review Osian. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
