Beresford Adams reviews in Chester, Conwy, Prestatyn and 12 more

★★★★★ 5/5

Google

The whole selection, moving and administration during the house move was very well controlled and I was looked after so well. Communication was excellent and Lauren (Wrexham Branch) was brilliant from showing me around the bungalow to handing me the keys. Massive thankyou and well done Lauren and Beresford Adams.

David · 18 August 2025 · Beresford Adams Wrexham (53 Hope Street)

★★★★★ 5/5

Google

Would 100% recommend, lisa and sam were lovely and very helpful we came in 2 weeks ago and they’ve already sorted us out a beautiful 2 bed flat , they’ve answered all our questions and inquiries if there’s anywhere you need to go for properties this is the place already suggesting to any friends wanting to move

Lewis · 14 August 2025 · Beresford Adams Prestatyn

★★★★★ 1/5

Google

Awful "property managers" - do not use I rented a flat managed by Beresford Adams. The flat had multiple issues, e.g. doors not fitting correctly (so I was unable to use one of the rooms for a month) and mould covering the bathroom (needed cleaning with bleach every other week). This is a serious environmental hazard. When I called property management to address this, the only response was that they would call the landlord to see what he said. When the landlord refused to contribute toward repairs, they said there was nothing they could do. They did not manage the property - they were just a layer of beaurocracy to stop me contacting the landlord directly. When I first rented the flat there was a faulty lock, causing me to get locked out on Christmas day, and had to spend £240 to remove the faulty lock. The landlord refused to reimburse me and demanded a "full locksmith report", which is not something that exists. The landlord also wanted to deduce my deposit, falsely claiming I had not paid enough rent, and demanded a blue tack removal fee (to remove some blue tack from Christmas decorations). While this is obviously rediculous, Beresford Adams never informed the landlord that his demands were unreasonable. Every call ended with "I'll see what the landlord says". When I wanted to leave the contract, Beresford Adams said I could not end the contract and incorrectly informed me that I needed permission from my roommate?! I had to send Beresford Adams the relevant sections of the Renting Homes Wales Act 2016. Every one of their emails also has a long disclaimer which is summarised as "it is illegal for you to share any of your emails with us", based on generic GDPR legislation. This may dissuade people from getting legal advice about housing. I have moved out about 2 months ago and have only now received my deposit. I my opinion, the only positive about Beresford Adams is that renting from them will give you many opportunities to learn about housing law.

Kieran · 13 August 2025 · Beresford Adams Mold (The Cross)

★★★★★ 5/5

Google

I would like to thank Kate, Louise and the team for supporting me through the sale of my property and continuing support buying a property. I highly recommend beresford adams. Thank so much

Karen · 13 August 2025 · Beresford Adams Chester (3 Friarsgate)

★★★★★ 5/5

Google

We highly recommend Beresford Adams Colwyn Bay branch. For some reason our property has been particularly difficult to sell. They did it! We had been with 2 previous estate agents without success. However, whenever we phoned, the staff were cheerful, very happy to help and couldn't do enough to assist us. Attitude makes such a difference, they were professional and friendly and nothing was ever too much trouble. We will be back if we need to sell/buy another property!

Julie · 11 August 2025 · Beresford Adams Conwy (22 Conway Road)

★★★★★ 4/5

Google

Renting a house - Jamie and his team have been excellent and made the whole process run really smoothly.

Phil · 10 August 2025 · Beresford Adams Conwy (22 Conway Road)

★★★★★ 5/5

Google

A pleasure to work with a very knowledgeable team who made the selling process a joy. From start to finish all communications were handled with professional expertise.

Michael · 10 August 2025 · Beresford Adams Conwy (22 Conway Road)

★★★★★ 5/5

Google

We recently moved into the area and Nicola and the team were fantastic. If you want an agent that looks after you at every stage of the process and will go the extra mile, then these are the people for you.many thanks Chris and Louise.

Christopher · 6 August 2025 · Beresford Adams Holywell Sales

★★★★★ 5/5

Google

Would definitely recommend using Breresford Adam's absolutely top class service

Jon · 4 August 2025 · Beresford Adams Conwy (18 Madoc Street)

★★★★★ 5/5

Trustpilot

Absolutely fabulous!

Rhossy · 4 August 2025 · Beresford Adams Holyhead

★★★★★ 5/5

Trustpilot

Absolutely fabulous!

Absolutely fabulous! The staff in the Holyhead branch were fantastic. Very pro active in marketing my home. The team were always easy to get hold of, knowledgeable and friendly. Lesley and Alex were great. They know their stuff! They were with me every step of the way. Was always kept informed. Would highly recommend them for the sale of you home. Thanks again.

Rhossy · 4 August 2025 · Beresford Adams Holywell Sales

★★★★★ 1/5

Google

Awful "property managers" - do not use I rented a flat managed by Beresford Adams. The flat had multiple issues, e.g. doors not fitting correctly (so I was unable to use one of the rooms for a month) and mould covering the bathroom (needed cleaning with bleach every other week). This is a serious environmental hazard. When I called property management to address this, the only response was that they would call the landlord to see what he said. When the landlord refused to contribute toward repairs, they said there was nothing they could do. They did not manage the property - they were just a layer of beaurocracy to stop me contacting the landlord directly. When I first rented the flat there was a faulty lock, causing me to get locked out on Christmas day, and had to spend £240 to remove the faulty lock. The landlord refused to reimburse me and demanded a "full locksmith report", which is not something that exists. The landlord also wanted to deduce my deposit, falsely claiming I had not paid enough rent, and demanded a blue tack removal fee (to remove some blue tack from Christmas decorations). While this is obviously rediculous, Beresford Adams never informed the landlord that his demands were unreasonable. Every call ended with "I'll see what the landlord says". When I wanted to leave the contract, Beresford Adams said I could not end the contract and incorrectly informed me that I needed permission from my roommate?! I had to send Beresford Adams the relevant sections of the Renting Homes Wales Act 2016. Every one of their emails also has a long disclaimer which is summarised as "it is illegal for you to share any of your emails with us", based on generic GDPR legislation. This may dissuade people from getting legal advice about housing. I have moved out about 2 months ago and have only now received my deposit. I my opinion, the only positive about Beresford Adams is that renting from them will give you many opportunities to learn about housing law.

Kieran · 23 July 2025 · Beresford Adams Lettings

★★★★★ 5/5

Google

Dealt with Holly. Very considerate, friendly and professional throughout. Took all my preferences into consideration and only sent properties that fit my criteria. Would recommend!

Matthew · 21 July 2025 · Beresford Adams Wrexham (53 Hope Street)

★★★★★ 5/5

Google

Dealt with Holly. Very considerate, friendly and professional throughout. Took all my preferences into consideration and only sent properties that fit my criteria. Would recommend!

Matthew · 17 July 2025 · Beresford Adams Wrexham (53 Hope Street)

★★★★★ 5/5

Google

Holly and Lauren from the Wrexham office have been amazing. In our search for a house in the area, they have been proactive in sending information about properties on and about to come on their books, taking a detailed note of what we are …

Jackie · 16 July 2025 · Beresford Adams Wrexham (53 Hope Street)

★★★★★ 5/5

Google

Great service and very knowledgeable, Nicola, Janice, and the rest of the team were happy to answer all my questions and helped me purchase my dream home.

Lisa · 15 July 2025 · Beresford Adams Holywell (10 Tower Gardens)

★★★★★ 5/5

Google

We just bought our house through Beresford Adams. Janice and Nicola were absolutely fantastic. They were extremely helpful and answered all the questions we had all the way through the process. Move in day was a particularly difficult day for us, we were moving 100 miles, we ran in to several long delays and didn't arrive until after the office closed. I was panicking, but Nicola was extremely kind, she calmed me down, reassured me that we would be able to work it out and then she even met us at the house long after she finished work to make sure we could get the keys to our new house. If we ever move house again, it will 100% be through Beresford Adams, as a direct result of how kind and helpful Janice and Nicola have been over the last 4 months.

Colleen · 15 July 2025 · Beresford Adams Holywell (10 Tower Gardens)

★★★★★ 5/5

Google

Vanessa, Stacy and Martin at Beresford Adams are just brilliant! The team weren’t even selling our property, but helped us out so much in making our dream Abersoch move a reality. They kept in constant contact with their client to update them on the selling process at our end, whilst liasing with ourselves and our estate agents to make sure everything went as smoothly as possible. They all had a little part to play in making our dream move a reality. Thanks Everyone ❤️

Danny · 15 July 2025 · Beresford Adams Abersoch

★★★★★ 5/5

Google

The Bangor letting office were so helpful when I was looking for my first let. They were responsive and friendly at any time of day and always came back with a solution or suggestion to any issues that arose. They made the experience of letting easy to understand and helpful, and I would really reccommend getting in touch with them for lettings!

Sophie · 15 July 2025 · Beresford Adams Bangor (282 High Street)

★★★★★ 5/5

Google

We are thankful we had beresford adams holywell as our estate agents for our new home. They were always on the ball and happy to help whenever we had an inquiry or needed an update. We went with their in house mortgage broker, Hannah, who was extremely helpful and was there every step of the way. We couldn't be more greatful and appreciative for all of their support throughout the house buying process. We will definitely return to them for any mortgages and sales in the future.

Amber · 15 July 2025 · Beresford Adams Holywell Sales

★★★★★ 5/5

Google

I would like to thank Kate, Louise and the team for supporting me through the sale of my property and continuing support buying a property. I highly recommend beresford adams. Thank so much

Karen · 14 July 2025 · Beresford Adams Chester (1-3)

★★★★★ 5/5

Google

Great service from start to finish from Lettings Manager Annie Gilchrist, and also Lettings Negotiator Lewis Holden. They have been straight forward, responsive, friendly, helpful and professional throughout. I would absolutely use their services again.

Hayley · 13 July 2025 · Beresford Adams Wrexham (53 Hope Street)

★★★★★ 5/5

Google

I've had an excellent experience using Beresford Adams. Annie and Lewis made renting out my house smooth and efficient. I would recommend them to anyone.

David · 13 July 2025 · Beresford Adams Wrexham (53 Hope Street)

★★★★★ 5/5

Google

Holly and Lauren from the Wrexham office have been amazing. In our search for a house in the area, they have been proactive in sending information about properties on and about to come on their books, taking a detailed note of what we are looking forward. They return calls promptly, provide detailed information about the houses they are selling, forward links to properties matching our wish list and are making this search so much easier. This might sound really basic Estate Agent-ing, but has not been our experience with many high street agents. If you are on with them, they are working tirelessly to get your property before buyers. Well done both and to whoever manages you/wider company ethos. This is clearly standard good practice and not just certain personnel.

Jackie · 13 July 2025 · Beresford Adams Wrexham (53 Hope Street)