Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,570 reviews across 23 offices and 1 platform
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,570 reviews on 1 platform, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery good experience overall! Amazing customer service - quick, clear and hassle-free. From a tenant's perspective an absolute pleasure to work with. Ellie especially was extremely helpful. She made it such an easy experience.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleThank you, from inquiry to confirmation everything was handle professionally. All staff always helpful.
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely great customer service received from Charlie! Cannot fault her enough. Made our process so quick and simple, would definitely recommend.
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleThey helped me and my family with an end of a tenancy issue during the difficult times of the pandemic. Professional and caring. Special thanks to Mr Gary Hancock.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
5/5
GoogleWorked with Jonathan at Taylor lettings to find a suitable tenant. Jonathan came across as professional, friendly and always kept me updated with any progress. I enjoyed working with him.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleAvoid this agency as they are trying to take money from you for unbelievable reasons , you are so funny guys at some point someone will put you in your place ;) little walkers.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleI tried to call these guys so many times, but I had to drive to the branch and stand outside on the phone in order for them to even pick up. We loved one of their properties and had our hearts set on it, and we told the estate agent that we wanted to apply and place a deposit asap. When we didn’t hear back very quickly, we were told that the landlord wasn’t replying to any of their messages, only to find out a day later that the property had been ‘Let agreed’! They should have called us as soon as they knew that the landlord was replying and not kept us in the dark. We very almost declined another property in favour of this one, gladly we didn’t! Awful.NegativeResponsiveness, Professionalism
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI started working with Taylors as a landlord back in February 2020, what a roller coaster year! The help, support and advice I received has been life saving! All of the staff despite having their own problems to deal with with branch closures looming over their heads performed tremendously. Along with the banks mortgage holiday the team at Taylors helped with keys for tradesmen visiting the house to carry out works, took new photo's of the upgraded premises, posted a virtual tour and worked the marketing to locate a new Tenant even during the chaos of lock down. Huge Kudos to Taylor's and the dedicated staff - Highly recommend.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
2/5
GoogleWhen initially going through Taylors to move into our rented property, they were great and did all they could to help us. During our tenancy, they were impossible to get hold of, and when we did get through to them they were always very slow to respond or get anything done for us. When it came to moving out of the property, they really were not helpful. Firstly, we had painted the property and needed confirmation from the land lord we could keep it this way. 3 weeks after sending photos of the property to them, they had 'not heard' from the owner. It is my belief they didn't even send the pictures to the landlord. Secondly, after moving out of the property, we were told we would receive our deposit back within 5-7 working days, this was not the case. After 10 working days, we were yet to receive the money. We phoned them numerous times to chase the deposit and we were always either ignored or told if was 'on its way.' When moving out of the property, our new land lord requested references from Taylor's. We had a matter of 2 weeks before we moved out, and we had to chase Taylor for a good week before they actually sent the reference over.NegativeResponsiveness, Professionalism
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleVery professional and friendly service. Will definitely use again in future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent communication and a hassle-free sale. 5 stars well deserved.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleThe staff are great, they helped me find a place to rent at very short notice and they are very responsive and helpful.PositiveResponsiveness
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan’t recommend enough have bought and rent out via Taylor’s and always have a really good service.PositiveProfessionalism
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very friendly and helpful team of people!! Excellent service from Ellie, Vicky and James - would recommend 100%!!PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing customer service - quick, clear and hassle-free. From a tenant's perspective an absolute pleasure to work with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleViewed a couple apartments with Alice, she asked what we wanted and she found the perfect place for us, great service would recommend to any one!PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylor’s Letting has been a delight to work with. They have been incredibly helpful in finding the right place for me. Would highly recommend to everyone!PositiveProfessionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleSo helpful and timely responses! Made our experience so much easier! So glad we chose Taylor’s agency as the service was exceptional.PositiveResponsiveness, Professionalism
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylor’s were really helpful throughout the process of finding a place to move to. Vicky especially was extremely helpful and was on the end of the phone if you needed her. Would highly recommend 💫PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleTaylors provide a tenant finding service for my properties, and suceed in securing responsible, high quality tenants very quickly with minimum void periods. Thank you!!PositiveProfessionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleVery friendly, efficient and cheerful staff. They are always at the end of the phone to deal with any queries and reply quickly to emails. It feels a very personal service as they know their clients well and remember lots of detail. Especial thanks to Vicky for all her recent help.PositiveResponsiveness
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
