Taylors Countrywide Cardiff reviews

★★★★★ 5/5

Google

We had the opportunity to interact with Naomi and the Team at Taylor’s at Mermaid Quay when securing our recent let. Most of our interactions during the process were with Naomi, whom we found to be very approachable, most helpful, very efficient and very professional no matter how many times we emailed or called. She was very responsive to our queries and provided the guidance that we needed when required. All in all everyone we dealt with at Taylor’s was friendly and professional. Naomi made our letting experience pain free and we’re very grateful!

C · 26 July 2026

★★★★★ 5/5

Google

We had a great experience renting through Taylors Sales and Lettings in Cardiff Bay. A big thank you to Naomi and Spencer for making the whole process so smooth and stress-free. They were friendly, professional, and always quick to answer my questions. Their communication was excellent, and they made me feel supported from start to finish. I’d happily recommend Taylors Cardiff Bay to anyone looking to rent. Thanks again, Naomi and Spencer!

Emmy · 23 July 2026

★★★★★ 5/5

Google

I had a great experience with Taylor’s Lettings, especially Naomi, who was fantastic throughout the whole process of moving into my new apartment. Naomi was friendly, professional, and always quick to answer any questions I had. She kept me updated every step of the way and made what can often be a stressful process feel straightforward and well organised. Her support and communication were excellent from start to finish.

Westley · 2 August 2026

★★★★★ 3/5

Google

After our original flat fell through at the last minute, Spencer Thomas was wonderful in helping us find a new place in Cardiff Bay. Throughout our time renting with Taylors, he was great! He responded to communication quickly, was polite and caring, and even went above and beyond his role to problem solve when we had a final refund issue after move-out. Spencer deserves 5 stars! The lower rating is due to the Assistant Lettings Branch Manager, HS, who was consistently dismissive, uninterested in helping and provided the absolute minimum of communication, verging onto rudeness. We did not feel supported by her at all and felt that we had to go over her head to get appropriate help, particularly after move-out with our required refund. It is unfortunate that this person does not meet her colleagues' level of respect and professionalism when dealing with clients.

Alexandra · 30 March 2026

★★★★★ 5/5

Google

I found Taylors a welcoming, patient and responsive Company. They were helpful especially when I had issues with the new systems, they went out of their way to help me out. Thank you Spencer. Even after getting the keys they continued to support me and their property management team seem like they will be just as good. I would definitely recommend Taylors in future to anyone with my experience in terms of looking for properties.

Fiona · 13 March 2026

★★★★★ 5/5

Google

After experiencing a catalogue of errors with our agent we decided to take our business to Taylor’s who have been efficient, reliable & more than communicative at every stage of renting so far. Especially Naomi who has emailed me feedback with every viewing & James who has overlooked the whole experience with politeness & charm.

Christine · 13 March 2026

★★★★★ 5/5

Google

Taylors service was incredible and a smooth process. Spencer was very helpful and did a great job making the whole checks smooth and easy. Thanks for your great service.

Oladimeji · 9 August 2026

★★★★★ 5/5

Google

I spoke to Sian about what we’re looking for our house move & she was brilliant! She talked me through the process & we had a great discussion about how they can help me through the process and all the support available!

Catia · 13 March 2026

★★★★★ 5/5

Google

Amazing Experience. Moving in was hastle free and they provided all the necessary information we needed. Thank you Naomi, Thank you Taylors!

Chukwuemeka · 2 August 2026

★★★★★ 5/5

Google

@Naomi has been extremely helpful at every stage of renting our new flat. She answered all our questions patiently and guided us clearly through each step of the process, making everything smooth and stress-free. Thank you for your support …

Raviteja · 13 March 2026

★★★★★ 4/5

Google

I have used Taylor’s on several occasions to find a tenant and do the necessary checks etc and have always been pleased with their service. What I liked on this occasion was a text alert being sent whenever a viewing was booked in, and prompt feedback following the viewing. Spencer dealt with my property and was very professional and diligent and I would recommend landlords to this company

Stephen · 23 July 2026

★★★★★ 5/5

Google

I recently used Taylor’s services, the team were fantastic, always willing to go the extra mile and fantastic communication throughout the whole process. I would definitely recommend using their services, thank you Sian and your team

Helen · 13 March 2026

★★★★★ 5/5

Google

We had exceptionally good service from James Gibson, who has been by far the most helpful estate agent I've had in years of flat hunting! I would highly recommend visiting this branch of Taylors, and registering with them if you're looking to rent a property as James was able to find us an ideal property at very short notice at a time where we were unable to book viewings with other estate agents. Thank you so much for your help! Diolch yn fawr!

Gruffudd · 25 September 2024

★★★★★ 5/5

Google

I recently bought a flat marketed by Taylors. I really recommend their services for anyone looking to buy. They're a really friendly team with a very personal but professional approach. James is very proactive and took me on viewings according to the type of property I was looking for. Always with a smile! Paige is very accommodating, even staying late to fit in a viewing last minute. Sian was especially helpful in the final (stressful!) stages of the property purchase. She is very responsive by phone, email, or in person. As an office their willingness to help was much appreciated and I felt very supported throughout the whole process.

Daniel · 25 September 2024

★★★★★ 5/5

Google

Myself and my partner bought our first property in February this year, and the Taylors team were absolutely amazing. With it being my first time even considering purchasing a property, I was feeling very 'deer in the headlights' when it came to finding a property, especially because I had such a limited budget. Sian was so incredibly patient with me, with my hundred and one questions , and even more so when my mum had a million and one more. Despite having an unconventional move from England to Cardiff, she really helped keep the process streamlined. James and Paige were also super accommodating, especially when I wanted to revisit the property numerous times to help build my Pinterest board and measure up for furniture. Overall, the team are absolutely amazing and really made me feel like they were just as excited as me to get the keys to my first home.

Ella · 19 August 2024

★★★★★ 1/5

Google

Everything was going well until we returned the property. Three weeks after we left, the agency carried out a "professional" inspection, exaggerating everything. It looks like they were desperate to take money from our deposit in one way or another. Despite leaving the property in better condition than when we moved in, we were charged £250 for cleaning dust accumulated above the sockets. After almost a year, I am still waiting for the receipt. The company holding the deposit only sent an invoice and tried to trick me into thinking it was the receipt. Guys you could have just offered the cleaning service and I would have paid for it, I don't understand why you needed to mount such a scene.

Francisco · 24 June 2024

★★★★★ 5/5

Google

I could not have asked for a better agent. Myself and my partner moved from outside of Cardiff, and the situation meant we could not have access to viewings or information properly. We were very lucky to have been given Georgia as our agent. She made the process simple and easy, always willing to help and nothing was too much trouble. Georgia made the process as stress-free as one could of asked. Thank you so much! If we could give a sky worth of stars as a rating we would!

Joshua · 21 May 2024

★★★★★ 5/5

Google

Big thanks to Naomi and Spencer for assisting me with the move, very helpful and kind. Appreciate it a lot.

DXI · 10 April 2026

★★★★★ 5/5

Google

Paige was really lovely when taking me to view properties, very knowledgable and helped through every step of my purchase. Well sound experience!!!!

Sam · 13 March 2026

★★★★★ 5/5

Google

Had very good experience working with Taylor lettings in Cardiff bay. Harriet and Kieran were both great help and made leasing out our flat super easy. Will happily work again with them in the future. Also helped us find two nice tenants for our property. Thanks again , Jesse and Jeremy Taylor - Taylor homes

Jesse · 27 April 2025

★★★★★ 5/5

Google

Harriet Spittel has been great in finding a place for us at the last minute based on an urgent requirement by us. Hats off to her and all the very best. She went out of the way to get us the place even before the initially agreed date so we could move in without any issue. Highly recommend her service. Thank you Taylors for the quick and professional service.

Damian · 25 September 2024

★★★★★ 5/5

Google

This was the first time for our family in finding a place to rent. Cameron Jeffers was excellent in helping us find one promptly and didn't mess around with any sending of documents and was polite, helpful and most importantly, respectful with dealing with our needs and requests. Would happily deal with them again if need be. Thank you Cameron and all of the team. Andrew

HowlinWolf989 · 25 September 2024

★★★★★ 5/5

Google

Harriet was very helpful for me in finding a tenant for my flat which I had never let before. I feel very assured that it will be well looked after by the Cardiff bay team and Harriet was always very quick to respond to any queries I had. Big shout out to the rest of the team who were always friendly and helpful also.

Ryan · 10 October 2024

★★★★★ 5/5

Google

Harriet was very helpful for me in finding a tenant for my flat which I had never let before. I feel very assured that it will be well looked after by the Cardiff bay team and Harriet was always very quick to respond to any queries I had. Big shout out to the rest of the team who were always friendly and helpful also.

R · 4 October 2024