Taylors Countrywide Cardiff reviews

★★★★★ 5/5

Google

I recently bought a flat marketed by Taylors. I really recommend their services for anyone looking to buy. They're a really friendly team with a very personal but professional approach. James is very proactive and took me on viewings according to the type of property I was looking for. Always with a smile! Paige is very accommodating, even staying late to fit in a viewing last minute. Sian was especially helpful in the final (stressful!) stages of the property purchase. She is very responsive by phone, email, or in person. As an office their willingness to help was much appreciated and I felt very supported throughout the whole process.

Daniel · 25 September 2024

★★★★★ 5/5

Google

I am so grateful to the Cardiff Bay team at Taylors for helping me find the perfect property. The team were friendly, knowledgeable, professional and so helpful throughout the whole process. A special mention to Georgina, James , Spencer and Harriet for all of their help , thank you.

Rebecca · 11 October 2025

★★★★★ 5/5

Google

Moving homes is already a very stressful experience, so it is incredibly important to have a letting agency that is genuinely helpful throughout the process. Working with Taylors was a very positive experience- the team was always friendly, approachable, and ready to help whenever we had questions. Communication was prompt, and all viewings and appointments were well organised, which made the whole process much smoother. I would especially like to thank our lettings negotiator, Spencer, who supported us greatly throughout the viewing and application process. His professionalism and helpful attitude made a real difference, and helped with the anxiety of moving properties. Overall, we had a great experience and would happily recommend Taylors to anyone looking for a reliable letting agency.

Justyna · 11 March 2026

★★★★★ 5/5

Google

Myself and my partner bought our first property in February this year, and the Taylors team were absolutely amazing. With it being my first time even considering purchasing a property, I was feeling very 'deer in the headlights' when it came to finding a property, especially because I had such a limited budget. Sian was so incredibly patient with me, with my hundred and one questions , and even more so when my mum had a million and one more. Despite having an unconventional move from England to Cardiff, she really helped keep the process streamlined. James and Paige were also super accommodating, especially when I wanted to revisit the property numerous times to help build my Pinterest board and measure up for furniture. Overall, the team are absolutely amazing and really made me feel like they were just as excited as me to get the keys to my first home.

Ella · 19 August 2024

★★★★★ 5/5

Google

Taylors were honestly great throughout the whole process. Naomi helped us secure a property. She was always quick to respond and kept things moving smoothly, which really helped take the stress off us. Anytime we had a question or needed help, she was there and sorted it out without any hassle. You can tell she genuinely cares about doing a good job. Really appreciate all her help and support. great service from start to finish. Thank you, Naomi!

Sameer · 11 March 2026

★★★★★ 1/5

Google

Everything was going well until we returned the property. Three weeks after we left, the agency carried out a "professional" inspection, exaggerating everything. It looks like they were desperate to take money from our deposit in one way or another. Despite leaving the property in better condition than when we moved in, we were charged £250 for cleaning dust accumulated above the sockets. After almost a year, I am still waiting for the receipt. The company holding the deposit only sent an invoice and tried to trick me into thinking it was the receipt. Guys you could have just offered the cleaning service and I would have paid for it, I don't understand why you needed to mount such a scene.

Francisco · 24 June 2024

★★★★★ 5/5

Google

We would like to extent our thanks and gratitude for the professionalism and care Harriet Spittle, and the team of Taylors have exhibited, in securing us new tenants. We have been impressed with the level of communication and urgency shown. We would highly recommend.

Simon · 4 October 2026

★★★★★ 5/5

Google

I could not have asked for a better agent. Myself and my partner moved from outside of Cardiff, and the situation meant we could not have access to viewings or information properly. We were very lucky to have been given Georgia as our agent. She made the process simple and easy, always willing to help and nothing was too much trouble. Georgia made the process as stress-free as one could of asked. Thank you so much! If we could give a sky worth of stars as a rating we would!

Joshua · 21 May 2024

★★★★★ 5/5

Google

I had a great experience finding my home thanks to Harriet! Super friendly and helpful. Couldn’t have asked for a better estate agent! : )

Lily · 11 March 2026

★★★★★ 5/5

Google

I found Taylors a welcoming, patient and responsive Company. They were courteous, engaging and gave me several possible options for properties in the Cardiff area. They weren't pushy in finding me a flat that I wasn't completely happy with and I felt if I wasn't totally convinced on what I was suggested I could easily tell them so and that was a big plus for me. Thankfully, I now have a property to rent now however, I would definitely recommend Taylors in future to anyone with my experience in terms of looking for properties.

Edward · 11 January 2026

★★★★★ 5/5

Google

Big thanks to Naomi and Spencer for assisting me with the move, very helpful and kind. Appreciate it a lot.

DXI · 10 April 2026

★★★★★ 5/5

Google

Paige was really lovely when taking me to view properties, very knowledgable and helped through every step of my purchase. Well sound experience!!!!

Sam · 13 March 2026

★★★★★ 5/5

Google

Had very good experience working with Taylor lettings in Cardiff bay. Harriet and Kieran were both great help and made leasing out our flat super easy. Will happily work again with them in the future. Also helped us find two nice tenants for our property. Thanks again , Jesse and Jeremy Taylor - Taylor homes

Jesse · 27 April 2025

★★★★★ 1/5

Google

Despite taking a fee every month and being promised that my beautiful apartment would be looked after - it was outside my comprehension that a property could be so damaged by a tenant and a management company mismanaging the entire process. After month one, the rent was never fully paid, or at best, very late. I had to get involved to ask Taylors to pursue this (seems as long as a tenant pays a 'bit' it is not considered unpaid). I also had to chase Taylors to ensure the tenant moved out at the end of the tenancy but was told 'we cannot make them hand over the keys.' The tenant stayed an extra 2 nights. The damage to the property was extensive - a bed broken in half, radiators ripped off walls, holes in walls etc and there was drug paraphernalia and cigarette butts everywhere, despite the property being a no-smoke property. Taylors had not picked any of this up during site visits. I had to file a dispute as the tenant was chasing the deposit - this took a significant amount of time and the onus was on me to prove the damage (easily done with photos). During this time, Taylors were regrouping and not accepting any liability for mis-management, neither did they support me during this challenging time. The deposit did not come close to covering the repairs or replacing damaged items. The team are all lovely people but I didn't pay a fee each month for nice people but for a professional organisation to manage my property for me at a fee. This did not happen. Based on my experience and how much this cost me financially and emotionally, I would never recommend Taylors.

Rhi · 11 December 2025

★★★★★ 5/5

Google

Harriet Spittel has been great in finding a place for us at the last minute based on an urgent requirement by us. Hats off to her and all the very best. She went out of the way to get us the place even before the initially agreed date so we could move in without any issue. Highly recommend her service. Thank you Taylors for the quick and professional service.

Damian · 25 September 2024

★★★★★ 1/5

Google

Worse agency, please avoid. A complete lack of communication from day one, and good luck trying to get through to someone on the phone or getting a reply to an email. They don’t care that they’re dealing with people’s homes. AVOID.

Lucy · 11 September 2026

★★★★★ 5/5

Google

This was the first time for our family in finding a place to rent. Cameron Jeffers was excellent in helping us find one promptly and didn't mess around with any sending of documents and was polite, helpful and most importantly, respectful with dealing with our needs and requests. Would happily deal with them again if need be. Thank you Cameron and all of the team. Andrew

HowlinWolf989 · 25 September 2024

★★★★★ 5/5

Google

Harriet was very helpful for me in finding a tenant for my flat which I had never let before. I feel very assured that it will be well looked after by the Cardiff bay team and Harriet was always very quick to respond to any queries I had. Big shout out to the rest of the team who were always friendly and helpful also.

Ryan · 10 October 2024

★★★★★ 5/5

Google

Harriet was very helpful for me in finding a tenant for my flat which I had never let before. I feel very assured that it will be well looked after by the Cardiff bay team and Harriet was always very quick to respond to any queries I had. Big shout out to the rest of the team who were always friendly and helpful also.

R · 4 October 2024

★★★★★ 5/5

Google

All of the team members were really helpful from the beginning until we find a flat for rent. Special thanks to Jordan Protheroe at Cardiff bay branch who went beyond and help us throughout the process. He is easy to communicate with and very helpful. Taylors letting agents can be highly recommended to anyone who is looking to get a property to rent without stress free.

Sanduni · 24 July 2024

★★★★★ 5/5

Google

Paige and Harriet were really helpful throughout my property purchase as a first-time landlord!

Lewis · 13 March 2026

★★★★★ 5/5

Google

Great experience all the way through, Naomi was a pleasure to deal with :)

Albin · 13 March 2026

★★★★★ 5/5

Google

We have used Taylor's to manage the letting of our flat in Cardiff Bay for several years. James and his team are efficient, responsive and get the job done quickly with minimum fuss. We are very pleased with the service we are getting. A special shout out to Harriet Spittle who managed the new tenancy process for us this week and has secured a new tenant without any delay and no cause for stress for us! Well done Harriet!

Mark · 28 September 2023

★★★★★ 5/5

Google

I want to extend my heartfelt appreciation to the ‘Taylors Sales and Letting Agents Cardiff Bay’ for delivering a truly remarkable experience. From the moment I walked through your doors, I was greeted with warmth and professionalism of Keia Wardman and her team I was impressed with your attention to detail, quick communication. She took the time to understand my requirements with patience (especially for me) and guided me through every step of the rental process with patience and expertise. The level of attention to detail and personalized service was beyond compare. You made what could have been a stressful process seamless and enjoyable. I was particularly impressed by your vast knowledge of the local rental market and understand my requirements , which enabled you to find the perfect property that met all my criteria. Your commitment to transparency and honesty instilled a sense of trust, making me feel confident in my decision. Moreover, your responsiveness was exceptional; every question and concern I had were promptly addressed, putting my mind at ease. Your consistent communication and updates throughout the process made me feel valued as a client. I can't thank you enough for going the extra mile to ensure I found the ideal place to call home. I have no hesitation in recommending your services to anyone seeking a letting agency that truly cares about their clients and consistently delivers outstanding results. Thank you for making this experience so memorable and enjoyable! Keep up the fantastic work!

Ramanjaneyulu · 29 July 2023