Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDefinetly was not happy with Taylors in Dunstable. It was obvious I actually never understood anything when selling my home..But, I soon learnt literally overnight and realised the extortionate price 'he' charged me using a silly printed piece of paper with figures on and with no percentage either stating the fees on selling a home. As 'he' smugly pointed out "he was worth it" luckily with help from a friend who pretended she was selling her house to find out the fees from Taylors, I realised i could get a 1 % fee instead of his greedy extras on top.
They never sold my home reason being it was over priced and it was their price and not mine..I had 2 viewings which i still believe were fake and was let down each time an hour before and one actual viewing with half hour notice given however, but with a lovely young lady from Taylors and she gave me feedback straight away.
Yet I still would never ever use Taylors again because it was all about making extra money from me in anyway 'he' could.
Training · 9 August 2026
Agent replied · 23 August 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKayleigh has been absolutely wonderful throughout the process so far. She is a super lovely and friendly agent, always welcoming and professional. What really stands out is her patience she takes the time to answer questions clearly and makes sure clients feel comfortable every step of the way.
I’m currently in the process of buying a new home with her and the agency she works for, and the experience has been excellent. Both Kayleigh and Clive have been very professional, approachable, and supportive throughout. I would highly recommend them to anyone looking for a smooth and positive property-buying experience.
Sandra · 23 May 2026
Agent replied · 23 August 2026
Thank you for your kind words, we are so glad to hear that you are having a positive experience with our team and that Kayleigh has been a wonderful agent for you. We strive to create a smooth and positive property-buying experience for all of our clients, and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMe and my partner are first time buyers, we spoke to Nicholas the mortgage advisor and we could not have asked for anyone better! We knew minimal information about mortgages before meeting Nich, but Nicholas has been an absolute gem helping us find the best that suits us and our situation. Nicholas is always in contact with myself and my partner if we need any support or need updates on anything. I would seriously highly recommend him to anyone! I also recommend Taylors as a whole, they are such a lovely and friendly team and always available for advice or any questions you may have.
Amy · 23 May 2026
Agent replied · 23 August 2026
We're thrilled to hear that Nicholas was able to guide you through the mortgage process and find the best solution for you and your partner. Our team at Taylors is always here to provide support and answer any questions you may have. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKayleigh at Taylor’s Dunstable was excellent to deal with during a recent property purchase. The transaction became more complex than expected due to legal issues that arose, which significantly extended the usual completion timeframe.
Throughout the process, Kayleigh’s communication, level of customer service, and dedication to seeing the purchase through were outstanding. She consistently went above and beyond, and it was clear she takes real pride in providing a personal and attentive service.
I would highly recommend her and would not hesitate to work with her again in the future.
All the best, and until next time!
Dave · 23 March 2026
Agent replied · 13 April 2026
Thank you for your kind words about our team member, Kayleigh! We take great pride in providing exceptional service to our customers, and we are glad to hear she went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKayleigh was absolutely fantastic throughout the viewing. She was very professional, friendly, and made the whole experience feel relaxed and comfortable. She took the time to explain everything clearly, answered all of our questions, and never made us feel rushed.
What we appreciated most was how honest and helpful she was while showing us the apartment. Her approach made it much easier for us to understand the property and ultimately helped us feel confident in choosing it.
Overall, a great experience. Kayleigh is a great asset to the agency and we’re very grateful for her help.
King regards,
Cristi & Elena
Cristi · 13 March 2026
Agent replied · 13 April 2026
Thank you Cristi & Elena for your wonderful review! We are so glad that Kayleigh provided you with a fantastic and relaxed viewing experience. She takes pride in being honest and helpful to make sure our clients feel confident in their decision. We are lucky to have her as an asset to our agency. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service by Taylors, Dunstable. Luke is really knowledgable and professional. Matt provided great advice. Kayleigh and Harry are great, they went above and beyond to secure viewings on our property and kept us informed throughout. Communication from Taylor’s has been brilliant.
The team are friendly, informative, professional, reliable and helpful.
I was dreading the house move process but the staff at Taylor’s have really helped take the hassle away. I would highly recommend Taylor’s.
Thank you Taylor’s !!
Louise · 23 August 2025
Agent replied · 11 January 2025
Many thanks Louise for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAn incredible experience with Taylor’s - we dealt with Kayleigh and wow, what a breath of fresh air she is!
From start to finish she went above and beyond! What an asset to the team she is, even on her days off she would contact us with updates or just to just check in. Couldn’t recommend her highly enough, she’s been incredible! 💫 5 Stars all the way! Thank you for finding us our dream home Kayleigh!
Brogan · 23 August 2025
Agent replied · 23 October 2024
Many thanks for your marvellous 5* review and recommendation Brogan. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIm very Happy i made the the right choice to sell my house with Taylors I was very fortunate to have Kayleigh selling my house she was very professional but easy to get on with keeping me informed every step of the way great experience throughout thanks Kayleigh
Kerry · 30 March 2026
Agent replied · 13 April 2026
Thank you so much for trusting Taylors to sell your house! It was our pleasure working with you and we're thrilled that you had a positive experience with Kayleigh. Thank you for choosing us as your real estate partner. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Kayleigh at Taylors during our property search, and we wanted to share our exceptional experience.
Kayleigh went above and beyond to help us. During our second viewing of a particular property, we ended up taking longer than anticipated to look around, and Kayleigh was incredibly accommodating and patient throughout. She never made us feel rushed and ensured we had all the time we needed.
We also really appreciated that Kayleigh was readily available to answer all the questions we had.
We would recommend Kayleigh to anyone looking for an estate agent. Her professionalism and genuine care made the process smooth and enjoyable. Thank you again Kayleigh!
Regards,
Laura
Laurs · 15 May 2025
Agent replied · 2 June 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team in Dunstable were absolutely fantastic, true to their word with everything they say. Felt so comfortable with the lister Luke from day one and having Kayleigh, Harry doing the viewings giving me honest feedback straight away. The manager Clive helped me with the solicitors with special thanks to Matthew for sorting out my mortgage.
World class Estate Agents!!
Benjamin · 23 August 2025
Agent replied · 10 December 2024
Hello Benjamin, thank you so much for your wonderful 5* review! We're thrilled to hear that you had such a positive experience with our team in Dunstable. Your kind words about Luke, Kayleigh, Harry, Clive, and Matthew mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleLuke has been so helpful to both my mother and myself during our transactions with selling her property he's gone that e tra mile which has been appreciated
Stephanie · 23 May 2026
Agent replied · 23 August 2026
Thank you for the kind words, we are glad to hear that Luke has provided exceptional service during the selling process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMajority of the viewings we've had with Taylors have been with a wonderful young lady named Emily. My misses and I greatly appreciate her efforts,her professionalism,her genuineness,friendliness and customer service skills. She doesn't waffle,beat around the bush or force anything. She genuinely wants clients to find something that suits their needs. Whenever we've asked her to relay messages back to the seller,she's done so immediately. Thankyou for your efforts and keep up the great work
Ade · 23 May 2026
Agent replied · 23 August 2026
Thank you so much for your kind words about our wonderful team member, Emily! We are thrilled to hear that she has gone above and beyond in assisting you with your viewings. We pride ourselves on providing genuine and professional service to all our clients, and we are grateful for your recognition of that. We will certainly pass on your appreciation to Emily and we are confident she will continue to exceed your expectations. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKayleigh was brilliant in showing us around a property out of our usual area. She was really knowledgeable about the property and local area. Kayleigh was very patient and allowed us time to look around the property in detail and answered any questions. We really enjoyed the viewing and the discussions from proceedings after. Thank you so much.
Dee · 23 August 2025
Agent replied · 13 April 2026
Thank you for your terrific 5* review and for your complimentary comments Dee. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuke Barker was the agent that handled the sale of my mother's house from start to finish. Without him the whole process would have been so much more stressful as we were presented with many challenges. He managed the sale with upmost professionalism, honesty and I would recommend anyone to use him - he should be your first port of call. This is the second time that I have had deals with Taylors and I only have very good things to say about them.
Karl · 16 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Karl. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuke has been amazing so helpful with all the details above and beyond walked me through the whole process felt safe and trusted. I would strongly recommend him and the team at Taylors Dunstable. Thank you so much for making my journey as stress free as possible.
Rita · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words, we're thrilled to hear that Luke went above and beyond to provide you with a stress-free experience. We will be sure to pass along your positive feedback to him and the rest of our team at Taylors Dunstable. Thank you for choosing us and for recommending our services. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe've just sold our house through Taylors. Kayleigh was absolutely fantastic, she was easily approachable, honest and we fully trusted her feedback. Clive was crucial in moving our sale along when needed. The team always replied to phone calls and we were never made to feel like anything was too much.
Rob · 23 August 2025
Agent replied · 23 October 2024
Thanks for the excellent 5* review Rob and Ellesha! Thanks for your thoughtful comments about Kayleigh, Clive and our Dunstable team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors were extremely helpful and approachable whenever I needed help or guidance in the process. Luke was always on hand to assist me especially. Thank you
Josh · 30 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide exceptional service and are thrilled to hear that Luke was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to thank Taylor’s regards to their service provided. Especially Kaylee, she was a great support, and helping me find my first home! Would definitely recommend !
Rhahid · 13 February 2026
Agent replied · 13 April 2026
Thank you for the kind words! We are thrilled to hear that Kaylee provided excellent service and helped you find your first home. We value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe team at Taylors are all outstanding but a special thanks to Kayleigh who has been phenomenal. She is a breath of fresh air. She is very knowledgeable, passionate and understanding. She has continued to listen to our views and implement them accordingly and also offers great guidance. Selling a house and buying can be one of the most stressful times of your life. Kayleigh has put up with my rants and frustrations and shown empathy at all times. I always receive feedback from the wonderful team so I’m always kept updated about our progress. Thanks Taylor’s for your continued support
Ree · 11 March 2024
Agent replied · 25 March 2024
Many thanks for your outstanding 5* review Ree Sin. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am in the process of selling my flat in Dunstable, using Taylor’s. I have found them absolutely fantastic from the start.
Kayleigh is the most genuine person I have met throughout this whole process, as she is honest, patient and keeps me updated continuously with what’s going on. This is the first time I’ve sold a property and I have put all my trust in Taylor’s and they haven’t let me down. Thanks guys :)
Angie · 10 August 2025
★★★★★ 1/5
GoogleWould give zero if I could. Paid a holding deposit, was due to move in, and I was called the day before to say the landlord “needs the place.” I’d already cancelled my previous tenancy agreement, they set up utilities, I booked movers. Box parked, No alternative offered, no plan, just stress and costs. Unreliable and unprofessional.
On top of cancelling the tenancy the day before move-in, they failed to cancel utilities, so I started getting billed for a house I never occupied. I had to involve OVO to cancel the billing.
Aphiz · 13 October 2025
Agent replied · 13 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKayleigh is so very professional and helpful. She understood our requirements and was very helpful. A real star.
Ian · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for the kind words! We are dedicated to providing exceptional service to our customers like you. It was a pleasure working with you and we hope to assist you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKayleigh and Luke were always available and kept us informed all through the selling process of our house, would thoroughly recommend, 1st class service all-round
Kevin · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We are committed to providing top-notch service to all of our clients. It was our pleasure to help you with the selling process and we are happy to hear that you had a 1st class experience. We appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe’ve been looked after by the lovely Kayleigh. As first time buyers it’s so never wracking and we have a lot of questions but Kayleigh has been amazing throughout. Super friendly, helpful, kind and quick to respond to anything we’ve asked. So glad to have Kayleigh helping us through this process, would highly recommend!
Chloe · 23 August 2024
Agent replied · 24 August 2024
Many thanks for the fantastic recommendation and 5* review Chloe. Kind regards, Lucy, Customer Relations.
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