★★★★★ 5/5
GoogleSimon and the team have been brilliant from start to finish and have been incredibly professional throughout. Any questions we had were answered promptly which made the whole process very straight forward. I would definitely recommend Taylors for a Sale & Purchase.
Samuel · 6 October 2026 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 11 October 2026
Thank you for your fantastic review! We're thrilled to hear that Simon and the team provided you with such a positive experience. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Sally · 6 October 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
★★★★★ 5/5
GoogleChris has been excellent from start to finish. From our very first viewing, he took the time to talk us through the property, answer all our questions and advocate for us with the vendors.
His communication, professionalism and friendly manner really stood out throughout the process. As first-time buyers, the whole experience can feel quite daunting, but Chris made the process that little bit easier and more reassuring for us.
Khadija · 6 October 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your wonderful feedback! We're thrilled to hear that Chris made your first-time buying experience smooth and reassuring. His dedication and professionalism truly shine, and we're proud to have him on our team. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you for your dedication in helping me realize my dream of purchasing my first property in the UK. Special thanks to Mr. Ifzal, who was very helpful and professional throughout the process.
Quyen · 4 October 2026 · Taylors Countrywide Luton (212 Marsh Road)
★★★★★ 5/5
GoogleAleesha was lovely, very prompt and answered or is following up on all my queries!
Bethan · 4 October 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 2/5
GoogleMoved from Sheffield to Cardiff, because of the distance I trusted the photos of the property advertised rather than seeing in person. Never have I been so wrong in doing so. Photos were probably from when it was first done up years ago, and the current state was dusty, mouldy, hole in the ceiling, grim state of the floors and lino pulling up. How are you allowed to advertise with old photos?
Maintenance takes forever to be done, and it took even longer for us to get our deposit back.
They also beg for 5 star reviews when they help but alas they are only getting 2.
Shivani · 4 October 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleVery good
Karl · 4 October 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
Thank you for your great 5* review! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHarriet assisted myself and my partner with moving into our first rental. She was very helpful throughout the whole process.
Corey · 4 October 2026 · Taylors Countrywide Cardiff (Unit 13)
★★★★★ 5/5
GoogleWe would like to extent our thanks and gratitude for the professionalism and care Harriet Spittle, and the team of Taylors have exhibited, in securing us new tenants. We have been impressed with the level of communication and urgency shown. We would highly recommend.
Simon · 4 October 2026 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 27 August 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMy experience with Taylor’s was extremely disappointing. I purchased an apartment marketed by them, and when I received the keys, the property was in a completely different condition from what I had viewed months earlier. It was dirty, damaged and left in an unacceptable state, and items mentioned on the list were missing.
I contacted Taylor’s and even provided a video showing the condition of the property, but I felt that my concerns were treated with very little care or urgency.
What disappointed me most was the apparent lack of responsibility and customer care. It felt like once the sale was completed, their job was done and the customer no longer mattered.
Buying a property is a major financial commitment, and I expected a much higher level of professionalism and communication.
I have kept the emails, photographs and video evidence documenting everything.
Based on my personal experience, I would not recommend Taylor’s. Extremely poor customer service and a very disappointing experience.
Dana · 4 October 2026 · Taylors Countrywide Dunstable
Agent replied · 11 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDear Luke, Clive , Emily and Adil just wanted to say a big thank you to all of you at Taylors for all your help and support throughout the process of selling my house.
I really appreciate the time, effort and professionalism you have shown, and for helping to make what can be a stressful process a little easier.
Thank you again for all your hard work, it has been greatly appreciated. I wish you all the very best for the future.
Ps: Adil you doing a great work . Keep it up . Thanks once again Roman
Rom · 4 October 2026 · Taylors Countrywide Dunstable
Agent replied · 11 October 2026
Thank you for taking the time to leave us this great 5* review and kind comments. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTaylor’s were excellent during the whole sales process. They communicated well and kept me informed about each stage from viewings to feedback and the final sales process. I highly recommend them the staff are brilliant and it made the whole experience manageable and took away a lot of the stress involved in selling. Big thanks to the team!
Keren · 4 October 2026 · Taylors Countrywide Dunstable
Agent replied · 11 October 2026
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI can highly recommend Hussain Miah as a mortgage adviser. He was extremely helpful, professional and knowledgeable about the market. He always replied to my messages or called me back practically immediately, which unfortunately I cannot say about some of the other parties involved in my purchase.
His advice was always clear, accurate and genuinely helpful. In fact, I initially didn’t follow his advice, and this ended up delaying my house purchase by several weeks, so I can honestly say: listen to Hussain!
A very professional mortgage adviser who clearly knows his market. I would have no hesitation in recommending him.
Blazej · 22 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your glowing review! Our team at Taylors is dedicated to providing excellent service and guidance to our clients. We're thrilled to hear that Hussain Miah exceeded your expectations and helped make your purchasing process smoother. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHussain was absolutely helpful and made the process as pain-free as possible answering my questions and letting me know what was required and how things were done. I would recommend him to anyone needing any estate services.
Osayawe · 22 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Many thanks for leaving us your amazing 5* review! We are so glad that Hussain was able to make the process easy and informative for you. Our team takes pride in providing excellent estate services and we appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHussain was amazing throughout my first home purchase. I had quite a few challenges along the way, but he was always there to help and never gave up. He was patient, reassuring and always made sure I knew what was happening. Honestly, I don’t think I could have got through the process as smoothly without his support. I’m really grateful for everything Hussain did for me and would definitely recommend him to anyone looking for a mortgage broker!
Sia · 22 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for sharing your experience, we are thrilled that Hussain was able to provide you with exceptional support during your first home purchase. Our team is dedicated to helping our clients navigate the mortgage process with patience and reassurance. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRuby was incredibly helpful and met with me very quickly to put my flat on the market for rent.Ruby managed to get me a tenant within 24 hours of advertising the flat.
Excellent communication throughout.
Arranged for someone to source and fit electric oven and arranged electric check, sorted out all checks with tenant.
Ruby was professional throughout and would highly recommend her. I was very impressed with the service.
Cath · 22 September 2026 · Taylors Countrywide Bedford (Unit 7)
Agent replied · 13 October 2026
Many thanks for leaving us your amazing 5* review! We strive to provide exceptional service to our clients, and we are thrilled Ruby was able to quickly and efficiently help you rent out your flat. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Ifzal and Ravi at Taylors. They made the whole property purchase process smooth and stress-free from start to finish. Both were professional, responsive, and always happy to help with any questions I had. Their communication and support throughout were outstanding. I would highly recommend them to anyone looking to buy a property.
Zahir · 20 September 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled to hear that Ifzal and Ravi provided you with excellent service during your property purchase. Our team takes pride in making the process smooth and stress-free for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThis estate agent had viewings and I had to go to work on that day. I have an indoor cat and I have agreed to the viewings on the conditions that they would keep my flat door and the front door closed at all times not to let the cat out.
I predicted they would fail to accommodate this simple request so I have asked my neighbours to keep an eye to make sure my door was closed.
If wasn't for my neighbours informing me that the agent kept the front door wide open and my flat door ajar and me contacting their office immediately my cat would have gone out and potentially getting injured.
I even have a sign on the door that says not to let the cat out, a sign that was clearly ignored, because what part of leaving the flat door adjar and the front door wide open is keeping someone's pet (or child) safe?
Not sure if they just didn't care or lack common sense or comprehension skills. It can only be one of those three and neither is good.
Then all I received was fake apologies, blaming my neighbours for being vigilant and defending the agent who failed a simple request.
I wouldn't trust these people to be respectful of your properties
Carla · 20 September 2026 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 11 October 2026
If you are unhappy with your experience, we would ask you to contact us so we can discuss this with you via our compliance team review@Connellsgroup.co.uk. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with Chris, who was extremely helpful throughout the process. He was professional, friendly, responsive, and always happy to answer any questions I had. Chris made everything straightforward and stress-free, and I really appreciated his support and guidance.
The · 15 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you so much for taking the time to share your experience! We're thrilled to hear that Chris provided top-notch service and made the process stress-free for you. We'll be sure to pass along your kind words to him. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was mine and my wife’s first time buying a house and we used IFZAL as our mortgage advisor and I wouldn’t recommend anyone else . He was so helpful , answered all our questions (even my wife’s silly questions ) . He helped us chase up our solicitors even after his job of issuing the mortgage was done . Even if you don’t live in Luton I would recommend using ifzal as your mortgage advisor . Very professional and very helpful👍
H · 13 September 2026 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 11 October 2026
Thank you for choosing Ifzal as your mortgage advisor and for sharing your positive experience! We are committed to providing excellent service and are happy to have helped you navigate through the house buying process. Your satisfaction is our top priority and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylors Agency has been absolutely amazing from start to finish. They were always incredibly quick to respond to every question. They supported me through the entire process, right up to the very end and completion. Especially a huge thank you to the Manager, Wasim, and to Sam for all their incredible support! From Magda
Aurel · 13 September 2026 · Taylors Countrywide Oxford
Agent replied · 13 October 2026
Thank you for your kind words! We are so glad to hear that you had a wonderful experience with our agency and that our team, especially Manager Wasim and Sam, provided such great support throughout the entire process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTakbir was excellent throughout, professional, responsive and genuinely helpful. He communicated clearly, kept everything moving smoothly and made the whole process straightforward. I would happily recommend Takbir and the Taylors Oxford team.
Jason · 13 September 2026 · Taylors Countrywide Oxford
Agent replied · 13 October 2026
We are thrilled to hear that you had a positive experience with our team, Takbir! Thank you for choosing us and recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 3/5
GoogleReally disappointed with Taylor’s after their initial ‘sell’ to me with a great agent I was passed around so many different people.
I had to constantly chase for updates and was also asked to reach out to a buyer myself, which felt really inappropriate. They told me they were getting no response but I got a response in 10 minutes. They seem to be stuck in the old days of only being able to communicate via phone, reluctant to send emails or text messages.
An incredibly frustrating experience and only 1 viewing in 6 months despite all their ‘marketing techniques’ which mostly consisted of asking me to drop the price.
Fiona · 13 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to take this opportunity to sincerely thank Chris Ekomisa, Boyd and the entire Taylors team for their excellent support throughout my property-buying journey.
Chris deserves a special mention for the incredible help and guidance he provided from the very beginning. From showing me different properties and helping me understand my options, to giving me honest advice and supporting me in making my final decision, he was always patient, approachable and professional. He took the time to answer all my questions, provided valuable advice and was always available whenever I needed help or clarification. His support and guidance made the whole process much easier and gave me confidence throughout my property search and purchase.
I would also like to give a special thank you to Boyd, particularly during the later stages of the purchase. Whenever there were delays or I needed an update or a push to keep the sale moving forward, Boyd was extremely helpful in communicating with the seller's solicitors. He followed things up, escalated matters when necessary and helped me get the answers I needed. His persistence and communication were greatly appreciated and helped keep the process moving towards completion.
Overall, I was extremely impressed with the professionalism, communication and dedication shown by the Taylors team. Buying a property can be a stressful and complicated process, but having people who were willing to listen, communicate and genuinely help made such a difference.
A special thank you to Chris for his support from the very beginning and to Boyd for his efforts in getting things over the line. Both are a real credit to Taylors, and I would happily recommend Chris, Boyd and the whole Taylors team to anyone looking for professional, helpful and supportive service when buying or selling a property.
Aleena · 13 September 2026 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 13 October 2026
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team at Taylors. We strive to provide excellent support and guidance to our clients, and we are happy to hear that Chris and Boyd were able to make your property-buying journey easier. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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