Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would like to thank Lavinia Barz for her excellent work and highly recommend her to anyone looking for a reliable and conscientious mortgage adviser. From the very beginning, she earned our trust with her professional attitude and helpfulness. She does her job very thoroughly, is always available when we have questions, and has been extremely supportive throughout the entire process. Thanks to her, we were able to save a significant amount of money, for which we are especially grateful. It is clear that she truly loves her job and genuinely cares about her clients. We highly recommend her service
Tamás · 30 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear that Lavinia provided excellent service and helped you save money. Our team takes pride in providing top-notch service and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an outstanding experience with Emma Sands from Taylor’s. As a newcomer to the UK, navigating the rental market was a bit overwhelming, especially with the language barrier. Emma was incredibly patient and supportive throughout the process. We exchanged nearly 40 emails, and she answered every single question I had with great detail. Her dedication made me feel much more confident and secure. I cannot thank her enough for her professional and kind service!
Edmond · 23 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words and choosing Taylor's! We are delighted to hear that Emma provided exceptional service and made your transition to the UK rental market smoother. We are proud to have her on our team and will definitely pass along your compliments. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience working with Temi throughout the entire process of securing my current property. From the very first viewing all the way through to the final paperwork and handover of keys, she was consistently professional, attentive, and incredibly supportive.
She paid close attention to every detail and ensured that all logistics were handled smoothly and efficiently. What really stood out was her clear communication and reassurance at every stage. She made sure I was informed and comfortable with each step of the process.
Although there were moments when things felt a bit stressful, her calm approach and ability to manage every stage so effectively made the experience much more manageable. She truly went above and beyond to ensure everything stayed on track.
I’m sincerely grateful for all her hard work and dedication, and I wouldn’t hesitate to recommend her to anyone looking for a reliable and committed estate agent.
Ayooluwa · 30 March 2026
Agent replied · 13 April 2026
Thank you for your amazing review! It was our pleasure to assist you in securing your current property. We take pride in providing professional, attentive, and supportive service to all our clients. We are glad that our clear communication and efficient handling made the process smoother for you. It was a pleasure to go above and beyond for you. Thank you for your trust and recommendation, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAVOID THIS. I recently rented a property through Taylor’s and had a very disappointing experience. During the renting process, I specifically asked the agent multiple times whether all utilities were included. Each time, she assured me that they were. Even when I received the contract, I asked again to confirm that utilities were included, and once more, I was told that everything was covered.
However, after moving in, I was informed by the landlord (who lives nearby) that the internet was not included. When I approached the agent, she simply pointed to the contract and explained that the internet wasn’t part of the utilities. This was extremely frustrating because she had never mentioned this crucial detail during the contracting process, despite my repeated questions.
What makes this situation even more frustrating is that, even in the contract, the definition of utilities clearly includes electricity, gas, water, and internet. Now, I’m stuck in a six-month lease, but all broadband plans in the area are for 18 or 24 months. Who is going to cover this extra cost? Had I known from the start that internet wasn’t included, I would have reconsidered my options and possibly rented for a longer term to align with the broadband plans.
I’m left questioning if this constitutes some form of deception, as the agent deliberately withheld important information to mislead me into renting the property. It feels dishonest and manipulative, and I strongly urge others to avoid dealing with this company. Very disappointing and unprofessional.
Xiaoyuan · 18 October 2024
Agent replied · 25 October 2024
Hello Xiaoyuan,
Thank you for sharing your experience with us. I am truly sorry to hear about the confusion and frustration you encountered regarding the utilities. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI can’t thank Lavinia enough for her guidance with my mortgage protection. From day one she took the time to understand my situation, walked me through all my options, and explained every step in a way that made sense. She was patient, …
Millie · 13 December 2025
Agent replied · 13 April 2026
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Lavinia provided such exceptional guidance and support throughout your mortgage protection journey. We pride ourselves on delivering … More
★★★★★ 5/5
GoogleWhere do I start, apart from my opinion of estate agents has massively changed during our recent house sale/purchase. We've had bad experiences in the past, with agents seemingly content to lie, cheat and fluke their way through property sales.
Well, I can say without a shadow of a doubt, Taylors are not like this! Calls are answered, when messages are left, they return your calls. People are knowledgeable, thorough and seem to actually care about their jobs AND their customers. Special mention to Rob and Chris, who handled the majority of our case, although there are others who have assisted and have also been wonderful. An absolute credit to the industry and will 100% be our go to for future house moves, although we've said we aren't moving again now after Taylor's found us an absolute beauty of a property!
Do not hesitate to use Taylor's, they are fantastic!
Matthew · 4 October 2024
Agent replied · 25 October 2024
Thank you so much for your glowing 5* review Matthew! We're thrilled to hear that Rob, Chris, and the rest of our team were able to change your opinion of estate agents and help you find your dream property. We truly appreciate your kind words and look forward to assisting you in the future.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI’d like to thank Ariana for her brilliant customer service, really is the best I have ever experienced first hand she has gone above and beyond helping me and couldn’t appreciate it more.
Shakira · 13 February 2026
Agent replied · 13 April 2026
Thank you for sharing your positive experience with Ariana's exceptional customer service! We strive to go above and beyond for our customers and we are grateful for your kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylor's looked after me really well. Emma was kind, helpful, and kept me updated every step of the way. She was also flexible about my move-in date, which made things so much easier. I would definitely recommend her to anyone.
Rukhsar · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled that Emma provided you with excellent service and made your move-in experience smooth and stress-free. Thank you for recommending us, we truly appreciate it! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAvoid. Terrible management of the property I'm renting.
The lift has been out of service for 2 months now.
I have a window that is stuck shut (and has been since day one). Someone was supposed to come in and fixed it numerous times, but of course nobody ever showed up.
All windows make a loud cracking noise (loud enough to wake me up at times) numerous times a day when the temperature changes. All I got from the agents was "We know what noise you mean". Nobody ever showed up to fix it.
Intercom hasn't been set up yet, I don't think it ever will be. I'm not even mentioning the state the flat was in on move-in day.
I kept reporting all those issues but there is no point anymore, nobody cares. The landlord doesn't feel they have a responsibility, and Taylors are happy with the current state of things because they get the money regardless.
My advice would be to rent with someone else.
Dariusz · 12 August 2024
Agent replied · 26 August 2024
Hello Dariusz, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want to thank Ariana at Taylor’s for her exceptional service. She was consistently helpful, quick to respond, and incredibly kind throughout my entire experience. She explained everything clearly, kept me updated at every step, and made …
Maria · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind words! Our team takes great pride in delivering exceptional service to our customers just like you. We're thrilled to hear that Ariana's assistance made your experience stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHussain Miah was our mortgage advisor who we worked with closely on the purchase of our new property. Hussain was pleasant, transparent, extremely knowledgeable and really responsive to all of our queries (both via email and phone). He presented us with a number of creative options for our eventual mortgage. I would highly recommend working with Hussain as he gets the job done and really understands his clients.
Nabeel · 3 January 2025
Agent replied · 10 January 2025
Thank you Nabeel for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTemi was incredibly helpful throughout my letting process. She was professional, responsive, and made securing my new place quick and stress-free. Every step was handled efficiently, and she kept me updated with clear communication from …
Isaac · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind words, we are thrilled to hear that Temi provided such a positive experience for you! Our team takes great pride in making the letting process stress-free and efficient for our clients. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe want give our heartfelt THANKS to whole Taylors MK team. I have to specially call out Regan and Rob. Both of them helped me the way that any words will be less to describe. They are passionate, polite, down to earth, extremely helpful and goes way n beyond every single second. We have been blessed enough to get a change to work with Regan and Rob. They have become like a family with the help they have provided. BIG THANKS Regan and Rob ! You are SAFE with Taylors and they will keep your dream alive !
Kuntal · 20 April 2024
Agent replied · 19 June 2024
Kuntal Nandy thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been renting with Taylors for close to a year now and I wanted to make special mention for all the help and support we have received from Nikolina and Katie through this time. They have both gone out of their way a number of time through the past year to help us out with issues that possibly don't even fall under their remit. We have had some issues with the property but I genuinely feel that they have both tried their absolute best and more to help fix these. Thank you so much Nikki and Katie! :)
Siddhant · 20 April 2024
Agent replied · 19 June 2024
Thank you for your glowing 5* review Siddhant Mitra. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAriana was super helpful throughout and made the process of renting easy and enjoyable! Thanks so much for your help!
Rachele · 30 March 2026
Agent replied · 13 April 2026
Thank you for the positive feedback! We strive to make the renting process a smooth and enjoyable experience for all our customers. We appreciate your business, Ariana is a valued member of our team! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA 5 star review for our mortgage advisor Curtis Green. We were first time buyers and didn’t know much about the process, Curtis was extremely friendly and professional from the start, helping us a lot along the way. He was there to answer any questions we had, even if not directly related to his services but the process with solicitors and kept in contact with us often. He also called our solicitors to chase the progress for us without us even having to ask and updated us on a weekly basis. Would highly recommend anybody to use Curtis’ services as we will definitely be back when the time comes to re-mortgage. He is an asset to any company he works for. Thank you Curtis.
Emily · 24 December 2023
Agent replied · 31 December 2023
Thank you Emily for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleI should publicly like to give enormous thanks to Rob and his team for providing incredible support during the recent sale and purchase of two flats. I can honestly say that I have never received such amazing support from an estate agent and would not hesitate to use Taylors again. Of all the house moves in my life, this was the most traumatic, yet Taylors were highly professional in overcoming every obstacle we met.
Thank you so much Rob and team
John · 4 November 2023
Agent replied · 25 November 2023
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThese have been the worst property management I have ever used to manage my property. I do not advise you use them to manage your property. You will have problem after problem and be charged exorbitant fees. Then they will refuse to pick up your calls and reply emails b
If I could give zero or negative stars. I would.
Seun · 30 March 2026
Agent replied · 13 April 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had an issue with the boiler in my property, and Emma Brooke managed the situation exceptionally well. She responded quickly, both through emails and calls, ensuring that the problem was addressed promptly. The work done to fix the boiler was satisfactory, and I was impressed with how efficient and responsive Emma Brooke was throughout the process. Overall, a very positive experience!
Muneeba · 25 September 2024
Agent replied · 25 October 2024
Thank you for your thoughtful 5* review Muneeba! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAriana was very knowledgeable and has made the renting process very smoothly
Libby · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are so happy to hear that Ariana was able to provide you with a smooth and knowledgeable rental experience. Our goal is to always make the process as easy as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy portfolio manager is Trinity and she is such a professional responsive person. She always goes above and beyond in helping me resolve any issues I have with the property I rent.
For example this morning I phoned with an issue I had and by 1 Trinity had someone out.
This is a personal thanks to Trinity for the support she gives me as a tenant, who always goes above any beyond
Sarah · 29 September 2023
Agent replied · 29 October 2023
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe have a property managed by Taylors for over 8 years. Our current property manager, Emma Brooke is probably one of the best we have had. She has been very efficient, always helpful and keeps you fully informed of all that is going on with your property. Wokd highly recommend her.
Tayo · 27 September 2024
Agent replied · 25 October 2024
Hi Tayo, thank you for your kind words and for being with us for over 8 years. We're delighted to hear that Emma has been efficient and helpful in managing your property. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleTaylors managed the letting of my home and eventually the sale of my home. They sold the property quickly at the value I wanted. This was especially helpful due to my relocation outside of the UK.
The communication was brilliant, with continual updates on the progress. The sale process time was very quick and professionally handled.
Special thanks to Elliott, for his hardwork and efforts. Also congratulations and good luck with your newborn, it's tiring work but worth it!
Phil · 2 December 2022
Agent replied · 30 July 2023
Many thanks Phil for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I had a great experience with Hussain Miah, who was professional, knowledgeable, and always happy to explain things clearly. He made the whole process feel straightforward and stress-free, keeping us informed every step of the way. We wouldn’t hesitate to recommend him to anyone looking for reliable mortgage advice.
Macy · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! It was a pleasure helping you and your partner with your mortgage needs. We're thrilled to hear that Hussain provided such excellent service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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