Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
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5/5
GoogleThe best letting agency, very easy process to move in and also they have a very good comunication with the tenants, well done
Georgian Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for taking the time to share your positive experience with us! We strive to make the moving process seamless for our tenants and it's great to hear that our communication efforts are appreciated. We will continue to strive for excellence in all that we do. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleSonali was incredibly helpful and knowledgable at our mortgage appointment today. Would recommend to anyone. A credit to the Taylor's team π β¦
Hollie Β· 25 September 2024
Agent replied Β· 25 October 2024
Many thanks Hollie for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThank you very much to Ariana Nedelcu, She supported us very well, during both our rental house search and also tenancy agreement period. She made these stressfull days easy for us.
KORAY Β· 13 December 2025
Agent replied Β· 13 April 2026
"Thank you for choosing us and for your kind words! We're delighted to hear that Ariana provided exceptional support during your rental process. We strive to make your experience as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleWe started letting our apartment through them, so far received very good and professional service. However, it's been 3 weeks now, but still haven't received any rent payment, just hope that their payment team is able to be just as prompt and professional as the customer service team (hence only 4 stars, otherwise 5), big thanks to Claudia and Kate. We would highly recommend them.
Nik Β· 31 July 2019
Agent replied Β· 30 July 2023
Hi R Singh
Thank you very much for this review and recommendation! Great to hear that so far the team have provided such good service! If you have any problems in regards to the rent payment do not hesitate to get in touch at customercare@countrywide.co.uk so we can get this resolved!
Kind regards, Jake
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4/5
GoogleWe started letting our apartment through them, so far received very good and professional service. However, it's been 3 weeks now, but still haven't received any rent payment, just hope that their payment team is able to be just as prompt and professional as the customer service team (hence only 4 stars, otherwise 5), big thanks to Claudia and Kate. We would highly recommend them.
R Β· 29 July 2019
Agent replied
Hi R Singh
Thank you very much for this review and recommendation! Great to hear that so far the team have provided such good service! If you have any problems in regards to the rent payment do not hesitate to get in touch at customercare@countrywide.co.uk so we can get this resolved!
Kind regards, Jake
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5/5
GoogleI had a positive experience with Taylors, Eva in the MK office maintained good communication, kept me informed and was able to arrange viewings with minimal notice. Which was extremely helpful since I was on a tight deadline to get moved. And she never failed to return a phone call, which is a simple courtesy I found to be lacking in many other agencies.
Matthew Β· 29 July 2019
Agent replied
Hi, Matthew.
Thanks for leaving this review. It's always great to hear when everything goes so smoothly. I'll make sure this gets fed back to Eva and the team!
Kind regards, Chris
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5/5
GoogleWe switched to Taylors from another agent after failing to find a buyer for our home. We had lots of viewings but still didn't find a buyer due to market conditions. We then switched to lettings and the first family to see it made an offer.
As first-time landlords, we were full of apprehension and anxiety, but Taylors were understanding and supportive from start to finish. I have to single out Katie Ambler who has been incredible - responsive by email and phone, friendly, efficient, reassuring, on top of absolutely everything. Thanks, Katie, for going the extra mile for us!
Chris Β· 26 October 2023
Agent replied Β· 29 October 2023
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
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5/5
GoogleI have used Taylorβs to sell my mother in law property , they have been amazing , professional and helpful . The property sold I. 2 weeks . Thank you to Darren Reynolds and Roger for all their help can wholeheartedly recommend them
Irene Β· 30 July 2022
Agent replied Β· 30 July 2023
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleKatie and Nikolina in Lettings were really helpful and professional when helping me find the perfect property for my needs 5π service β¦
Ryan Β· 20 February 2024
Agent replied Β· 19 June 2024
Ryan, thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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1/5
GoogleI am sorry but I don't recommend this estates agent, they don't care about customers, just using all sorts of excuses about the delay of conveyancing process. I wasted so much money on all the withdrawn offers from the so called prospective buyers. They have not much sympathy for you as a client.
Carmen Β· 20 December 2024
Agent replied Β· 27 December 2024
Hello Carmen,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you faced during the conveyancing process. Please feel free to reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
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1/5
GoogleJust like many of the reviews here, there lots really donβt respond to calls, and no itβs not true what they are replying to others, they do not return calls, because me and my partner have been calling morning and afternoon for the past few days and not a single call back.
Phone calls/emails are very important if you want to make a sale you know??
Put me off buying a house through them, absolutely ridiculous
Miss Β· 13 April 2025
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5/5
GoogleReally helpful team. Get exactly what you're looking for always
Lizzie Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you so much for the positive feedback! We are thrilled to hear that our team was able to assist you and provide exactly what you were looking for. Best wishes, Lucy, Customer Feedback and Support Team
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4/5
GoogleI would rate Taylorβs as a company a 1/5, it is a constant battle to get essential things fixed however, their letting administrator Katie is wonderful! I would recommend speaking to her for issues, not only does she sound like she cares but she also helps fix the problem quickly.
Chloe Β· 12 January 2021
Agent replied
Thank you for the wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleTaylors did a great job in helping us find our new home. Elliot was very professional and helpful with all the viewings until completion day. Again, Thank you and thank you to the whole team. ah
Lexene Β· 2 December 2022
Agent replied Β· 30 July 2023
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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4/5
GoogleTaylors have been dealing with the sale of my mother's property. It's not been an easy process but they have been very proactive and I would especially like to thank Regan for all his help.
Frances Β· 2 December 2022
Agent replied Β· 30 July 2023
Itβs really lovely to read another great review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleJames and his team have just successfully completed the letting of a flat for us in the centre of MK. So positive, solution driven, friendly and easy to deal with, whilst maintaining high professional standards. Many thanks James!
Des Β· 30 July 2022
Agent replied Β· 30 July 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleRecently moved into my home all thanks to the amazing team at Taylors sales and lettings. I was nervous and unsure on the process but from my very first encounter with Katie, I was put at ease straight away! All of my questions were answered and from the first viewing I was reassured with the professional but friendly service! This service carried all the way through to move in day with all the help from Katie during the weeks between I am so pleased I decided let with Taylors!
Yiu Β· 2 March 2023
Agent replied Β· 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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1/5
GoogleDo not rent with this agency. They are incompetent, unprofessional, they donβt respond to phone calls and not only did they take 5 months to return my deposit (which I had to chase relentlessly with weekly phone calls) they also came up with a ridiculous reason to not repay the full amount. I have never had this issue with any other property I have rented and Iβve been renting for the past 8 years. Avoid at all costs.
Selina Β· 1 May 2023
Agent replied Β· 30 July 2023
Hi Selina, I am sorry to read about your experience. Should you wish to contact us about your concerns you can do via review@countrywide.co.uk. Kind regards, Scott
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1/5
GoogleI spoke with a senior member of the MK team who ticked all our boxes in terms of experience and understanding our needs. We put our apartment on the market in 2021. Our case was passed onto the younger newer recruits which unfortunately showed in their investment and professionalism when handling our home. They were late on more than 2 of the showings, shared sensitive data with viewers regarding our timeline and situation which I'm convinced influenced the offers we received. Very nice guys, but not what you want with a major investment. Additionally, on multiple occasions showed impatience and irritation about listing price. On the initial listing they even listed the property at our lowest discussed takeaway price instead of the starting priced that had been discussed, thank goodness I caught it and they corrected the listing, however theres no telling how many people would have seen it. The senior members were often too busy or away to deal with the property. If you are dont mind losing out on 10-20k then Taylor's will do you just fine.
Janie Β· 1 January 2023
Agent replied Β· 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleThis was my first contact with the Taylors Agents ......and I will say, I will like to contact them again during my mortgaging. Niki, Katie , Natasha and anyone who have responded to me when ever i called were such a kind and diligent workers who portrait and show value to clients.
You guys were exceptional! Well done!
Juliet Β· 29 May 2024
Agent replied Β· 19 June 2024
Thank you juliet chaiamaka adindu for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
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1/5
GoogleI had an awful experience with Taylors, as a landlord. One member of staff who was assigned to me, went on holiday for approximately a month and had no out of office e-mail, with no member of staff directed to contact. Other members of staff never called back or e-mailed when said, and I was left to chase for the majority of my time with them. Lastly, they pushed responsibilities to myself to deal with, providing very minimal support.NegativeResponsiveness, Quality, Professionalism
Y Β· 27 August 2022
Agent replied Β· 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleFantastic efficiency understands clients needs.
Thank you Nikolina and Ollie!
SUsan Β· 20 April 2024
Agent replied Β· 19 June 2024
Thank you for your brilliant 5* review and thank you for your kind words SUsan WAtkins. Best wishes, Lucy, Customer Relations.
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1/5
GoogleI wish I could give 0... From the very beginning awful customer service, impossible to reach them, everything takes ages to sort, gave away a flat covered with mould, took months to repaint it, gave zero information about the flat, electric cupboard, water or gas meter location, no information about bin collection, 9 months later still waiting for a fob to be able to access to the electricity meter, been promised to be looked up, nothing happened, neighbours complaining about the same issues with them, left us with water leak and flodded flat for days, if you go with them you can only count on yourself unless you frighten them with the ombudsman, worst experience I ever had, cannot wait to move out...
Rebeka Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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1/5
GoogleThe worst letting agents I have ever come across. I spoke to someone from there team and from the moment I got on the phone he was negative very unprofessional!!!!!!! rude and judgmental. The guy had an issue with my pay check and I told him it was a joint application he was making fun of my earnings and keep on going on and on and was laughing on the phone please donβt use these people as they are very unprofessional and donβt even answer there phone you have to ring them for like a week before they pick up
Mary Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.