Taylors Countrywide Milton Keynes reviews

★★★★★ 1/5

Google

AVOID THIS. I recently rented a property through Taylor’s and had a very disappointing experience. During the renting process, I specifically asked the agent multiple times whether all utilities were included. Each time, she assured me that they were. Even when I received the contract, I asked again to confirm that utilities were included, and once more, I was told that everything was covered. However, after moving in, I was informed by the landlord (who lives nearby) that the internet was not included. When I approached the agent, she simply pointed to the contract and explained that the internet wasn’t part of the utilities. This was extremely frustrating because she had never mentioned this crucial detail during the contracting process, despite my repeated questions. What makes this situation even more frustrating is that, even in the contract, the definition of utilities clearly includes electricity, gas, water, and internet. Now, I’m stuck in a six-month lease, but all broadband plans in the area are for 18 or 24 months. Who is going to cover this extra cost? Had I known from the start that internet wasn’t included, I would have reconsidered my options and possibly rented for a longer term to align with the broadband plans. I’m left questioning if this constitutes some form of deception, as the agent deliberately withheld important information to mislead me into renting the property. It feels dishonest and manipulative, and I strongly urge others to avoid dealing with this company. Very disappointing and unprofessional.

Xiaoyuan · 18 October 2024

★★★★★ 5/5

Google

Where do I start, apart from my opinion of estate agents has massively changed during our recent house sale/purchase. We've had bad experiences in the past, with agents seemingly content to lie, cheat and fluke their way through property sales. Well, I can say without a shadow of a doubt, Taylors are not like this! Calls are answered, when messages are left, they return your calls. People are knowledgeable, thorough and seem to actually care about their jobs AND their customers. Special mention to Rob and Chris, who handled the majority of our case, although there are others who have assisted and have also been wonderful. An absolute credit to the industry and will 100% be our go to for future house moves, although we've said we aren't moving again now after Taylor's found us an absolute beauty of a property! Do not hesitate to use Taylor's, they are fantastic!

Matthew · 4 October 2024

★★★★★ 5/5

Google

I’d like to thank Ariana for her brilliant customer service, really is the best I have ever experienced first hand she has gone above and beyond helping me and couldn’t appreciate it more.

Shakira · 13 February 2026

★★★★★ 5/5

Google

Taylor's looked after me really well. Emma was kind, helpful, and kept me updated every step of the way. She was also flexible about my move-in date, which made things so much easier. I would definitely recommend her to anyone.

Rukhsar · 13 December 2025

★★★★★ 1/5

Google

Avoid. Terrible management of the property I'm renting. The lift has been out of service for 2 months now. I have a window that is stuck shut (and has been since day one). Someone was supposed to come in and fixed it numerous times, but of course nobody ever showed up. All windows make a loud cracking noise (loud enough to wake me up at times) numerous times a day when the temperature changes. All I got from the agents was "We know what noise you mean". Nobody ever showed up to fix it. Intercom hasn't been set up yet, I don't think it ever will be. I'm not even mentioning the state the flat was in on move-in day. I kept reporting all those issues but there is no point anymore, nobody cares. The landlord doesn't feel they have a responsibility, and Taylors are happy with the current state of things because they get the money regardless. My advice would be to rent with someone else.

Dariusz · 12 August 2024

★★★★★ 5/5

Google

Our mortgage advisor Hussain was excellent. He was really personable and took the time to look at all the different options for us. He stuck to his promise of providing us with an AIP outside of his working hours as well, and this meant a lot to us

Jason · 13 June 2026

★★★★★ 5/5

Google

Hussain Miah was our mortgage advisor who we worked with closely on the purchase of our new property. Hussain was pleasant, transparent, extremely knowledgeable and really responsive to all of our queries (both via email and phone). He presented us with a number of creative options for our eventual mortgage. I would highly recommend working with Hussain as he gets the job done and really understands his clients.

Nabeel · 3 January 2025

★★★★★ 5/5

Google

Ariana Nedelcu was super lovely and helpful during my search. She was always quick to respond to my questions and made me feel a lot more at ease with the whole move! Thanks again, Ariana! I would definitely recommend!

Shai · 13 November 2025

★★★★★ 5/5

Google

We want give our heartfelt THANKS to whole Taylors MK team. I have to specially call out Regan and Rob. Both of them helped me the way that any words will be less to describe. They are passionate, polite, down to earth, extremely helpful and goes way n beyond every single second. We have been blessed enough to get a change to work with Regan and Rob. They have become like a family with the help they have provided. BIG THANKS Regan and Rob ! You are SAFE with Taylors and they will keep your dream alive !

Kuntal · 20 April 2024

★★★★★ 5/5

Google

We have been renting with Taylors for close to a year now and I wanted to make special mention for all the help and support we have received from Nikolina and Katie through this time. They have both gone out of their way a number of time through the past year to help us out with issues that possibly don't even fall under their remit. We have had some issues with the property but I genuinely feel that they have both tried their absolute best and more to help fix these. Thank you so much Nikki and Katie! :)

Siddhant · 20 April 2024

★★★★★ 5/5

Google

Temitope has been really helpful and supportive while looking for a new flat to rent.

Isabel · 13 May 2026

★★★★★ 5/5

Google

Ariana was super helpful throughout and made the process of renting easy and enjoyable! Thanks so much for your help!

Rachele · 30 March 2026

★★★★★ 1/5

Google

They dont even deserve a 1star communication is bloody poor they dont reply and when they do they say they will get a manager to call you back went to purchase a repossessed house and then the mother in law was able to be told by this manager that the house was sold to a higher bidder and tried to blame the bank, we wasnt given any heads up or asked to even put in a higher bid for the property considering the property was also for "keyworkers" only yet a substantial big had been placed and still we have been contacted to be told about this, the company seems soo shady and under handed its disgusting they really need looking into

James · 13 December 2025

★★★★★ 5/5

Google

Highly recommend Chris! 10/10 service

Ellie · 13 July 2026

★★★★★ 5/5

Google

A 5 star review for our mortgage advisor Curtis Green. We were first time buyers and didn’t know much about the process, Curtis was extremely friendly and professional from the start, helping us a lot along the way. He was there to answer any questions we had, even if not directly related to his services but the process with solicitors and kept in contact with us often. He also called our solicitors to chase the progress for us without us even having to ask and updated us on a weekly basis. Would highly recommend anybody to use Curtis’ services as we will definitely be back when the time comes to re-mortgage. He is an asset to any company he works for. Thank you Curtis.

Emily · 24 December 2023

★★★★★ 5/5

Google

My experience with Taylor’s was seamless and speedy a massive thank you to Ariana Nedelcu who has reassuring, supportive and communicated with me through the whole process. Would highly recommend her.

Tsitsi · 13 November 2025

★★★★★ 5/5

Google

I should publicly like to give enormous thanks to Rob and his team for providing incredible support during the recent sale and purchase of two flats. I can honestly say that I have never received such amazing support from an estate agent and would not hesitate to use Taylors again. Of all the house moves in my life, this was the most traumatic, yet Taylors were highly professional in overcoming every obstacle we met. Thank you so much Rob and team

John · 4 November 2023

★★★★★ 1/5

Google

These have been the worst property management I have ever used to manage my property. I do not advise you use them to manage your property. You will have problem after problem and be charged exorbitant fees. Then they will refuse to pick up your calls and reply emails b If I could give zero or negative stars. I would.

Seun · 30 March 2026

★★★★★ 5/5

Google

I had an issue with the boiler in my property, and Emma Brooke managed the situation exceptionally well. She responded quickly, both through emails and calls, ensuring that the problem was addressed promptly. The work done to fix the boiler was satisfactory, and I was impressed with how efficient and responsive Emma Brooke was throughout the process. Overall, a very positive experience!

Muneeba · 25 September 2024

★★★★★ 5/5

Google

Ariana was very knowledgeable and has made the renting process very smoothly

Libby · 13 February 2026

★★★★★ 5/5

Google

My portfolio manager is Trinity and she is such a professional responsive person. She always goes above and beyond in helping me resolve any issues I have with the property I rent. For example this morning I phoned with an issue I had and by 1 Trinity had someone out. This is a personal thanks to Trinity for the support she gives me as a tenant, who always goes above any beyond

Sarah · 29 September 2023

★★★★★ 4/5

Google

We have a property managed by Taylors for over 8 years. Our current property manager, Emma Brooke is probably one of the best we have had. She has been very efficient, always helpful and keeps you fully informed of all that is going on with your property. Wokd highly recommend her.

Tayo · 27 September 2024

★★★★★ 5/5

Google

Taylors managed the letting of my home and eventually the sale of my home. They sold the property quickly at the value I wanted. This was especially helpful due to my relocation outside of the UK. The communication was brilliant, with continual updates on the progress. The sale process time was very quick and professionally handled. Special thanks to Elliott, for his hardwork and efforts. Also congratulations and good luck with your newborn, it's tiring work but worth it!

Phil · 2 December 2022

★★★★★ 5/5

Google

Abigail was great - fast-acting, ready to do whatever needed to be done to keep the processes involved in moving moving! After a pandemic it can be difficult to 'keep things moving' because the processes in many systems are affected by staff shortages, backlogs and delays. Taylors like everyone is dealing with this new normal and they are doing a great job to deliver brilliant customer service. Also thank you to Alice. Alice explained everything that needed to be done. Alice got a viewing organised at high speed and in this post (mid?) pandemic climate, speed is sometimes the only way.

Robert · 30 July 2022