Taylors Countrywide reviews

★★★★★ 5/5

Google

I’ve just purchased a property through Taylors in Roath and would like to thank Emily and in particular Ben for an excellent job which, in fairness, was not an easy purchase but he made it an easy purchase with his attention to detail, strong communication skills, practical approach and his determination to follow up on all the sale/purchasing steps through to completion. I’m very grateful for all his and Emily's help to enable the purchase of the property. I’d have no hesitation in recommending Taylor’s to anyone looking to purchase (or sell or rent) in the area with the quality of staff they have in Ben and Emily and the rest of the team.

Justin · 23 July 2026

★★★★★ 5/5

Google

A great and excellent view, very but very pleased with the service provided by Aleesha which was very friendly and welcoming, took her time showing me around in very detail and gave me a lot of important information before making an offer! Also Aidan & Meg were great setting the viewing and answering all the questions I had. Would recommend to use them any time, many times over! ❤️❤️ Thank you so much for your service

Papi · 9 August 2026

★★★★★ 5/5

Google

Dear Emily, I am writing to sincerely thank you for your exceptional support during my recent property searches for my clients, I have been dealing with private landlords and lettings agencies now for over 12 months and every dealing that I have had with your Company has been truly great. I have been thoroughly impressed by your professionalism and responsiveness. It is rare to receive such outstanding customer service, and I felt it was important to pass my compliments to you and your team. Thank you once again for going above and beyond. Kind Regards. Suleiman Mohamed

Sulieman · 23 June 2026

★★★★★ 5/5

Google

I originally had my property on the market with another agent on Albany Road for around 6 months with no real progress, which was getting pretty frustrating. Someone recommended Ben at Taylor’s in Roath, so I got in touch, and the difference was clear straight away. He actually knows how to sell a property, not just list it. From day one, he had a plan, pushed the marketing properly, and handled viewings with purpose. We went back on the market at the same price and he managed to get it sold within two weeks. After my experience before, it just showed what a good agent can actually do. Would definitely recommend Ben if you want your property properly sold.

Robert · 30 March 2026

★★★★★ 5/5

Google

I’ve dealt with a few people at Taylor’s Estate Agents in Roath, but Ben is on a completely different level. From the first conversation, he was switched on, organised, and actually took control of the process instead of just reacting to it. Everything felt clear, efficient, and properly managed, which made a big difference. What stands out is the consistency, he delivers the same high standard the whole way through, not just at the start. That’s rare. Honestly, he feels like the benchmark for the entire branch. If you’re dealing with Ben, you’re dealing with the best they’ve got.

Bryce · 30 March 2026

★★★★★ 5/5

Google

As a property investor, I deal with estate agents all the time, so I don’t say this lightly, Ben at Taylor’s Estate Agents in Roath is by far the best I’ve come across. From day one, he was sharp, responsive, and completely on top of everything. No chasing, no confusion, just clear communication and things getting done properly. That level of consistency makes a massive difference, especially when you’re used to dealing with the opposite. He understands what matters from an investor’s point of view and handles things in a way that actually moves deals forward, rather than slowing them down. Honestly, he sets the standard. If every agent operated like Ben, the process would be a lot smoother across the board.

John · 30 March 2026

★★★★★ 5/5

Google

I recently dealt with Ben at Taylor’s Estate Agents in Roath and honestly, the service stood out straight away. From the first interaction, Ben was professional, easy to talk to, and clearly knew exactly what he was doing. He kept everything simple, explained things properly, and was always quick to respond whenever I had questions. Nothing felt like too much effort, which made the whole process a lot less stressful. It’s pretty clear that Ben sets the standard at this branch. If the rest of the team works at the same level, they’re doing something right. I’d have no hesitation recommending him to anyone looking to buy, sell, or rent in the area.

Heather · 23 March 2026

★★★★★ 5/5

Google

Just moved into my new flat and couldn’t be happier for a new start~ Emily has been fantastic from the very start and, frankly, was one of the reasons I decided to sign on the flat. Having someone who was so attentive to my many questions and so patient with dealing with a student in the midst of exams really made the whole process so much less stressful. She’s an absolute star!

Fatin · 23 May 2026

★★★★★ 5/5

Google

We had a really great experience with Taylors throughout our move. Emily, the manager, was fantastic, professional, approachable, and incredibly helpful from start to finish. She kept everything moving smoothly and was always on hand to answer questions and provide reassurance. Communication was excellent, and we felt well supported at every stage of the process. Thanks to Emily and the team, everything progressed in good time and the whole experience felt far less stressful than it could have been. We wouldn’t hesitate to recommend Taylors, and especially Emily, to anyone looking for a proactive and reliable estate agent.

Kate · 26 December 2025

★★★★★ 5/5

Google

I Dealt with the sales team and they were outstanding! A pro-active, approachable team and nothing was too much of an ask for them. Led by Emily, the team Josh, Ben & Ellie were fantastic. Really listened to our needs and expectations. 100% recommended to anyone looking to sell their home.

Wendy · 16 March 2026

★★★★★ 5/5

Google

Ben was absolutely great throughout the whole process, very reliable and fast at responding to emails. Overall great experience, thank you Ben.

Oli · 16 August 2026

★★★★★ 5/5

Google

Aidan and Emily have been fantastic throughout the process of us finding a new property to rent. From the initial consultation over to signing the keys, they have kept us updated, given sound advice and listened to all of our queries. Their communication was friendly, knowledgeable and professional. We would definitely recommend Taylor’s Estate Agents for finding your perfect dwelling!

ErinJess · 14 October 2025

★★★★★ 5/5

Google

Josh was fantastic to deal with from start to finish. He was professional, friendly, and always quick to respond to any questions. He kept me updated throughout the whole process and made everything feel straightforward and stress-free. I …

Leighton · 16 March 2026

★★★★★ 5/5

Google

Josh was brilliant throughout the whole process of selling  our property. From the first interaction to completion, he was always helpful, responsive, and genuinely cared about making sure everything went smoothly for us.Selling a house can …

Becky · 13 March 2026

★★★★★ 5/5

Google

I had a thoroughly positive experience with Taylors Sales and Letting Agents in Roath! From my first enquiry to securing my new home, the team were friendly, professional, and extremely helpful. They were always prompt with communication, kept me updated at every step, and went the extra mile to answer my questions especially with viewings and negotiations. The staff’s local market knowledge and supportive approach made what can often be a stressful process feel smooth and straightforward. I would wholeheartedly recommend them to anyone looking to rent, buy or sell a property in Cardiff excellent service all around!

Evan · 6 April 2026

★★★★★ 5/5

Google

Rented with Taylors for 2.5 years and then used them to buy my first property, and they were excellent in both! Charlie and Georgie were always very friendly, understanding and helpful during our tenancy. The only negative about our time renting was that some of the maintenance issues took a bit too long to resolve. Emily was fantastic in the whole process of buying my first house. She was really on the ball and helped move things along well. She was always helpful and professional and very good at responding to emails quickly. I also used their in-house mortgage consultant Cerys and she was very good as well, explaining everything to me very well and helping choose the right mortgage.

Liam · 24 September 2024

★★★★★ 5/5

Google

I have been searching for a property in Cardiff for nearly a year, during which time I have interacted with numerous estate agents. After considering several options, I eventually purchased a property through Taylors. I had the pleasure of liaising with Abbas and his team. They guided me through the process with great professionalism. Throughout our interactions, Abbas demonstrated extensive knowledge of the local areas and property market. Unlike many estate agents, he was not at all pushy or focused solely on making a sale. Instead, he took the time to listen carefully to my specific requirements and provided valuable advice on properties that might be better suited to my needs. I would like to express my sincere gratitude to Abbas for his assistance and support during this journey. His expertise and attentive approach made the experience of purchasing my property much smoother and more enjoyable.

Sumon · 24 September 2024

★★★★★ 5/5

Google

Aidan King was incredibly professional and made the entire process of securing our tenancy seamless. What we appreciated most was his consistency, he was always quick to reply and kept us updated throughout. Highly recommend

Caitlin · 13 February 2026

★★★★★ 1/5

Google

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 11 August 2024

★★★★★ 5/5

Google

Across a wide range of services, Taylors S&L have consistently proved to be a superb Agency. I have nothing but the highest praise for the charming Ms Emily Edmunds who has looked after me from the start, as well as the lettings manager Charlotte. I was searching for a clean, modern self-contained one bedroom flat to rent in Cardiff while I look for a property to purchase, and the team at Taylors came up with a perfect property within days of my making an enquiry. They also dealt admirably with the issue of progressing my rental with the owners far more efficiently than the so-called vetting specialists who were absolutely useless in every respect. Taylors are part of a much larger group, and I can highly recommend them to any prospective client. Brilliant! Thank you.

Paul · 6 November 2025

★★★★★ 5/5

Google

Aidan has been outstanding! I explained my situation, he spoke to the landlord and helped me secure a home that my Mrs and I really wanted/needed. Thank you Aidan and I wish you all the best!

Rafael · 14 September 2025

★★★★★ 5/5

Google

Firstly, Id like to start by saying, I cannot thank Megan & Aidan enough for how helpful they’ve been. This is by far the best agency I’ve dealt with, no problem has been to big. Every concern has been addressed, even after some complications arose, they helped deal with the situation quickly. They were always available when I needed to sort things out or call. Looking forward to dealing with them for the foreseeable future. Cannot recommend them enough! Thanks for everything you’ve done.

Ewa · 18 November 2023

★★★★★ 5/5

Google

Great service from Aiden and Emily thus far. I had my rental property advertised with another Cardiff letting agents for 6 weeks and in that time only had 3 viewings. They advised me to drop the price twice claiming the market was quiet. I moved it to Taylors and had 5 viewings in 48 hours, 3 of which wanted to proceed with a let. The price was also at a higher amount than advertised elsewhere. Very slick service. Aiden in particular seemed proactive in booking viewings and Emily has been excellent during the transition between viewings and the tenants moving in. Both have been great at communicating throughout. Well done. I would definitely use you in future to source tenants. Thank you.

David · 11 April 2025

★★★★★ 5/5

Google

I had such a positive experience working with Aidan. From the very beginning he was attentive and really took the time to understand what I was looking for in a home. He was always respectful, patient, and accommodating, making the whole process feel much less stressful than it could have been. What stood out most was how approachable and supportive he was; I genuinely felt that my needs as a tenant were being listened to and taken seriously. I’m very grateful for his help and would happily recommend him to anyone looking for a place.

Yumitra · 14 September 2025